McDonald's
Reviews and Complaints

I went to the McDonald's in my town and ordered a quarter pounder meal with a large mocha frappe. When I get home and taste it, I quickly realize it's not mocha, it's caramel. So I drive BACK up there, and tell them that they gave me the wrong flavor frappe. And the girl at the window just gives me my money back. I told her that I still wanted my drink that I now have my two different trips for. She has the manager come up to the window who by the way, was extremely rude, tell me that they don't have mocha, all they have is caramel. And refuses to make the frappe. I asked her if they were out this entire time, then why didn't they just tell me that to begin with instead of making a caramel and putting the mocha topping on it to make me THINK it was the correct drink. She then rolls her eyes and walks away from the window. So basically after two separate trips to this McDonald's, I didn't get what I went for, all I got was a rude lady talking down to me as if I was the annoyance.

I went into my local McDonald 10873 places my order at 813 PM there was one customer in front of me at 838 my order was sitting there for more than 15 minutes had not been giving to us as they were getting everyone else food that was in drive through or that came in after us when I asked for a refund the manager never said a word had a attitude and never apoligized.

Regarding your location at 100 Swanson Ave, Lake Havasu City, AZ 86403.

For over a year now every time I visit this location when I order a chocolate shake, nearly every time I get told that the shake machine is broken. Its usually in the evenings and I am guessing that they don't want to restock the machine after a certain time of day to limit waste. This location went thru a complete remodel during this time period and yet they still have a machine that breaks down. I would think if that is the case that during the remodel a replacement machine would have been in order.
Tonight I cancelled my order and went to a competitor.

I usually spend about $75 a week at this store. Today, they had a new manager who was LOUD, Abrasive and mean. Her name is Moe.
I ordered a meal and asked for a BBQ sauce. She told me it would be 35 cents. I have never been charged for BBQ sauce anywhere at any store in Jacksonville. For a lousy 5 cents to your store, I gave back the meal, got my money and left.
You see, she was totally inflexible and impossible to deal with.
Not very good business practices!

I don't if it's that particular location or the time of night but I am completely dissatisfied with what I got I've had your glazed tenders before and they are always good but what I was just terrible when I opened the box it was stick I looked at the contents and it like they threw the chicken tenders in there and slapped the sauce on top, my fries where not even warn then I asked for a drink with very little ice they didn't even fill there was close to 2 centimeters of space between the lid and where it was filled

Then I had to ask just to get sauce it wasn't offered it was like my food was just tossed I know it was like 11:35 and they close at 12 but I was not happy with what I got I've never had and experience like this except once

Hi am yazan from jordan I had a problem here in Cairo I had call them on hotline services 19991 in egypt cairo they don't want to serve us they he says we are off and many time I had called them they says 24 hour they work today when I called them they says we don't have a services 24 hour we are off ?how could like MacDonald a big company do this in egypt I have a record for services the bad behaviour from them how they wana close the phone they don't have a respcet how they don't wana work this my phone number [protected] please your our company they have to see this problem

The 4 times I have tried going to this misserable McDonald's location, they have been ignorant and rude, have been unwilling to substitute the sausage with bacon and refuse to honor the 2 for $2 menu offer but tried to over charge me a lot. One time in the morning, I was forced to sit thru the drive thru as I was blocked in and lost 20 minutes but couldn't get what I wanted because the idiot and idiot manager could not grasp why I was so upset when they tried to make me pay $14. plus some change, for 2 egg mcmuffins with bacon and a small coffee. They are idiots and rude as well.

The past 2 days i have gone to mcdonalds like 2 hours before they close I tried ordering their breakfast and apple pies and they told me "sorry we cant make anymore breakfast because we close in an hour and a half and we have to clean" like i understand if it was 10 minutes before closing but an hour and a half before? and the next day i went to order apple pies and they said oh we stopped making apple pies and it was 10:30 when they close at midnight?

Today is Wednesday October 10th @ 1:59a.m. I just want to start out by saying that I usually love going to this restaurant but after tonite I may not be going back to it. My team & I just got off work so we stooped into the Mcdonalds in Longmont, Colorado to eat before heading home. We all ordered our food & specifically told the cashier we wanted all the orders in individual bags to make it easier on us so we didnt have to figure out who ordered what. Well she called our # & there in 2 large bags was our order with 6 small bags laying on the counter so we could basically bag our own food, we started to eat. Well soon after that we were realizing that most our orders were wrong, the fries were cold & disgusting, chicken sandwiches had ketchup, mustard & pickles on them, 2 sandwiches had nothing on them & the soda machine wasnt available foor us to get our sodas that I bought. I spent alot of money on food to feed my employees & they were so mad with the service & the quality of the food that most of them just threw it out. We talked to the manager about it & she told me that if I wanted to repay for what was messed up I could but other than that there was not anything she
could do for me. I'm hoping that someone can respond back to me asap to at least let me know if I can get refunded for my purchases that couldn't be eaten.

Im not the type to do this but the McDonalds in Pilot Point, Tx is always very slow with customers and every time I go im always missing items. I shouldnt have to check my bag after I get food. I promise im not exaggerating. Today my gf picked up 2 meals of steak bagel to bring me to my job. I didnt get both of my hasbrowns or any sugar in my coffee and they still charged her for the 2 meals. Thats not okay. Another example, we went after I got off last Thursday around 8 I believe, I asked for for a double beef burger with the onions im pretty sure its new it was featured on the screen. The lady EVEN repeated the order to me. When we got home I opened my box and I only got one patty still getting charged at full price for the two patties. Again like I said im not the type to do this but it possibly cant be that hard to get my order right. Ive worked at pizza hut before when i was 17 and Ive had a serving job before. Its not that hard working the food industry. Im not sure if they dont care or they just simply cant do it. Those examples are just the recent ones that have finally pushed me over the edge. I wouldnt be surprised if other people have contacted yall. Ive never talked to the manager cause im pretty sure the manager probably doesnt care because its so continous and im positive other customers have complained to the gm. I just know if I worked for yall I would get my [censored] right and treat customers like I would like to get treated. When I worked food industry I was always on top of it and never got complaints cause I actually had pride in what I was doing, something many people lack now a days. So thats why Im pretty upset how yalls employees in Pilot Point always mess up my order. I believe im speaking for the whole town here. If they are just there to make a check and not care then they shouldnt be there at all. And if that manager cant keep her/him head on a swivel then the whole restaurant fails. Its not rocket science. I hope something is done about this issue cause its way past due.

Very disappointed with wait time and food. On 10/9/18 I was the second car in line and ordered and paid for my food at 7:24pm. I did not get my food until 7:36 pm. I ordered 3 meals--a 10 pc. Nugget meal, a big mac meal and a buttermilk chicken meal. All medium sized. My food was lukewarm, fries were over cooked, the top patty of the burger was missing meat as if a bite had been taken out of the patty and the chicken patty was tough and overdone. The young lady at the window said nothing during my wait and looked as if she wanted to apologize but did not do so. I checked to ensure that all of my items were in the bag but did not inspect my food until I got home as I didn't think I had to other than ensure it was all there. I was too tired to return the food as I have a toddler who was hungry. This is the closest McDonald's to my home and each time I visit there always seems to be an issue where I have to request missing items or burned food. This is not fast food. If there are only 2 cars in the drive thru and I drive right upnto the order window, I should not have to wait that long for mediocre high priced food. I do not see myself returning to this location anytime in the near future. This is unfortunate as my 3 year old is in love with chicken nuggets. Other than better management of the food line I am not sure how to resolve the quality of the food. However a resolution to my situation would be to be reimbursed for my food which was not enjoyable at all. This visit left me wishing I had gone home and cooked or visited burger king.

Hey, my name is Mike

I just tried to order from your location at 1612 Delaware Ave in Fort Pierce FL.. I place my order at 12:23pm for a sau egg McMuffin ml-hb an extra two hash brown and two sprites.. I sat in your 2nd waiting spot for 15 to 20 for my order they didn't even make by the time I got out my car to go check on my order.. I watch several cars leave out the drive thru as I was still parked waiting.. I asked my refund to be giving a coupon for a free sandwich with the next purchase which I didn't accept.. I feel as if your manager could have done more to satisfy me.. You always should do whatever you could to make you customer come back to visit.. in my case that wasn't going to cut it when I have a 9month pregnant women in the car with me...

It's been over a month since your mcafe machine has worked. Maybe longer. This morning it's theres an electrical problem due to renovations. Bull. I've been there repeatedly over the month and it is ALWAYS broken. Your food is always gross and the service there is crap. The black girl in the drive threw practically threw my food at me. Never again will I go back to this place. Rude service and I can't get anything off your menu as your machines don't ever function. Seriously pissed off this morning at the constant crap. Get it together!

David Figuera

[protected]@gmail.com

This happen to me twice already and i'm just really fed up with the customer service at the Mac Donald Branch Restaurant #11403, I ordered a happy meal for my son and requested an apple juice because the last time ordered a happy meal at this location it didn't come with apple juice, i reminded person taking the order that this is important and to make sure there a apple juice inside the happy meal because my son will not eat the happy meal without the apple juice.

I called the manager at the Mac Donald Branch #11403 and the women manager said that she cant do anything about it and stuff like this happens all the time.

I want someone from Mac Donald Corporate to call these idiots running this business over at #11403 to get there act together and make sure all the customer orders are correct inside there meals that they paid for.

I love Mac Donald's and my son loves it too.

10/07/2018 Sunday

05:06 pm

Drive-thru window

I ordered a chicken nugget meal after waiting in line for 24 minutes in the drive thru. I got home and opened my meal to begin eating my food. It was about 12:45 PM. The chicken nuggets were so flat, had no meat in them. They looked like cardboard pieces. I have never seen them look like this or taste as awful as these did today. I have a disabled son who can't be left alone, so I went to get a meal while his caregiver was here and when I got back she had to leave so I wasn't able to go back. Also, the fries at the location on Waycross and Hamilton Avenue are always cold. I eat at other Mc Donald's and get good fries. Very disappointed in the food quality from this location.

We just left McDonalds at above location. Ordered unsweetened tea at drive through. Girl at window was rude and never said thank you tea was sour. Took tea back. Told manager that unsweetened tea was sour. She gives me back sweet tea. I tell her I ordered under tea. I watched her she poured from the same unsweetened tea machine. She handed same to me. I tasted it was still sour. I told her I'm sorry (can't believe I apologized) but I was trying to get a reaction from her. She gave me a hateful look. I walked over to self serve emptied my cup and poured fresh tea. It was good. I know this is long but unprofessionalism is unacceptable. This should not have happened

I pulled in the drive thru on the way to my sons therapy to pick up something quick to eat. I ordered a breakfast burrito, two bacon/egg/cheese McGriddles a large sprite and a ice water. After I pulled away we were about to eat our food and I noticed something funny with my McGriddles. Someone had put fish patties on both of them. Not only was that completely wrong but I'm allergic to fish. I went back they told me they didn't know what happened. I explained that that's not just a normal mistake and that I was allergic to fish. I talked to the DM in drive thru as well. I'm still very upset for the fact I'm sure they didn't follow up with the extreme fact that I was allergic to it and figure out who actually did it and why but I'm also mad they didn't even offer my money back after all this. I don't think they understand how bad of a mistake that was especially if I would've took a bite of that sandwhich and didn't notice the fish. If someone could get back with me I would really appreciate it. Thank you.

We were traveling down to Annecy when we decided to stop for a break and a coffee.
We ordered the coffee and was told to take a seat and wait.
After about ten minutes l asked where was the coffee.There were at least six people behind the counter including the female manager who didn't seem at least interested in us.I asked again and this time there was some reaction; it seems the coffee machine was not ready for the days service eg not milk inside.It took two people to determine this.
After thirty minutes l said forget it .No apology or refund was offered
This it rare for you company but the staff really need to be trained correctly
[protected]@gmail.com

So if a customer comes into one of your stores and has a Problem your workers are allowed to take several pictures of the customer and put them on social media to blast them ? I was scrolling the news feed and seen this and thought that this is very bad for business no matter how bad the person or situation it is to be dealt with in the moment and not brought home to social media.

I am seriously saddened by the quality and taste of the French Fries. McDonald's used to have the best fries around! I have been disappointed for years at the slow decline of the fries. First, I believe that the oil changed which changed the flavor. I continued to try them every once in a while to see if they had gotten any better. Nope! But I decided to try them again the other day. Again, not good. This time, the fries had no flavor. They tasted like paper! I know the company gets quality potatoes from farmers in Idaho and Washington State. Unfortunately, McDonald's seems to be stretching their profit by changing the make-up/composition of the fry. I hope that the company can get back to the original French fry they once produced.

I will not be buying any fries until I know something has changed.

Thank you for your time.
Jana