Meineke Car Care Center
Reviews and Complaints

6.24.22 8:15am

Meineke Mount Holly Huntersville Rd #1979

Had four tires and rims installed. The installation must have been incorrect as it caused damage to the rim. According to the manager the machine is broken which scratched and dented to two of the rims, so they had me take the other two rims and tires to a different location to mount at my cost. The next day one of the tire went flat due to substance that was used to stop from leaking air. Had to have the car towed at my cost. A new tire was ordered, and they mounted a new rim causing further damage to the rim with bigger dents and scratches. I have reached out to them several times, and nothing has been resolved thus far. I have reached out to Meineke customer service and received no additional follow up. I went to the location directly to show the damage they promised to call me I heard nothing back. An alignment was also done but the car still pulls to right.

Meineke in N Las Vegas damaged my wheel cover making it leak oil severely. They hid the damage and when confronted confessed to the damage. Meanwhile I had to drive 1000 miles, stopping every 50 miles to add oil.

I wrote to the Meineke head office and they just returned my letter, totally ignoring the hell they put me through as well as extra expense.

I sent photos as proof and in two months they have ignored me.

Tried to make a appt ,ask questions about car, she was so hateful about the questions, so I made appt, then I decided to go there, she was even meaner,

she was very confrontational, I asked how much does a tune up for my car. She said can't tell me, until they looked at my car. I know what I wanted , this doesn't sound right,

You need to replace her, I am taking my car somewhere else.

Wake up,

I will suggest everyone will know.

She's killing your business. 38th st

I went to Meineke in Pineville NC several times for oil changes and inspection services. Over a month or so ago I decided to look into trading my car in and discovered that my car fax shows there was a roll back of my odometer. I looked at the car fax and it appears to be due to at least three times the Meineke in Pineville posted the incorrect odometer reading which resulted in my car fax showing a roll back. My husband went to Meineke manager and asked them to look into it. They blamed the "former guy" and said they would check into it but we have not received any response from them. It has been about a month now. My car has lost value because of their mistake and I can't trade it because of their mistake. How do I get this fixed?

Meineke Car Care Center located at 10515-A Centrum Parkway, Pineville NC [protected]

To whom it may concern:

My wife took her 2021 Kia Seltos in to the Franklin, Indiana location, on 990 N. Morton Street, for a routine oil change this past Saturday... The very next day the transmission started overheating, the engine started shaking, the exhaust started smoking, and the vehicle was no longer responsive to acceleration. We were left stranded for hours before we had to get it towed to Ray Skillman Kia (where we purchased it months before). Upon them diagnosing the vehicle, they found that meineke had not drained the oil, instead they drained out all of the transmission fluid and just put new oil on top of the old oil that was already in there... They found 10 quarts of oil in the crankcase! It has caused an estimated $17,000 worth of damage to a car that barely has 20,000 miles on it... My attorney and insurance is now involved, but we'll see how it all turns out, since the owner, Tim, at the Franklin meineke is denying any wrongdoing and is refusing to help... Whom, by the way was extremely rude and vulgar. I definitely wouldn't want someone with those kind of customer service skills representing my company. We have already contacted the attorney general, will be pursuing legal action, and plan on letting everyone know that we can about the experience and lack of accountability, or even a single bit of remorse.

Sincerely, one pissed off husband

Meineke in Mt. Prospect installed a fuel tank sending unit in my 1989 Lincoln Town Car which based on the part number was for a digital dash and my car has the analog dash and it will not work correctly. If you go on Amazon or Ebay both sites clearly state this part does not fit an 89 Town car so this is wrong!

So I know exactly what they paid for it and how much I was overcharged for the part because they left the Amazon receipt in the box with my original sender. This is only the least of my problem now because they will not even talk to me and have me blocked me on their phones. If they would listen instead of hanging up they would know this thing has not worked right since day one. The gauge showed a quarter tank and appeared to be working when they installed it but as soon as I put gas in the needle in my gauge went straight down to empty and they closed at three that Saturday or else I would have brought it back and showed them. At the time there was also a stalling issue and the car shut off three times on the ten mile trip home so I was more concerned with that issue and only recently found someone to fix that right. Now the car is safe to drive around but the gas gauge still does the same thing. It will show about a quarter tank when it sits which could be correct but as soon as you turn the key it drops straight down to empty.

I went to them on Thursday May 26, 2022 to get my oil change because I was going on a trip to West Virginia. While on my trip on May 28, 2022 I hard a noise and my car started smoking. I pull over and had a tow truck to bring me and the car home cause it was not drivable. The tow truck guy said I’m not a mechanic but your drain plug is missing to call the last person that don’t my oil change. On Monday May 30, 2022 I spoke to a manger at the store that was filling in, he said because my drain plug was missing it was either not tight enough or it was too tight that they we’re going to replace my motor. I spoke to the store manager on Tuesday May 31, 2022 and he said it’s nothing he can do cause we drove 800 miles. I have spoken to other Meineke Car Care Centers and they said if the drain plug was missing that is totally Meineke fault and he just don’t want to replace my motor. I am missing work and on the edge of loosing my job. I need my car fix. There was nothing wrong with my car they check for that also.

My vehicle was damaged and unsafe to drive, by Meineke in N. Las Vegas. They covered up the damage and send me out on the road under dangerous condition. I contacted Meineke and they first denied it then admitted it. I contacted their head office and they returned my letter unanswered. This was very serious and could have caused a serious accident if not found in time.

Hello my is Leroy Blake,

I went to Meineke #2868 AUTO SERVICE MECHANIC located at

8164-D Richmond Hwy

Alexandria, VA 22309

I had scheduled and appointment fo 11:00 am Saturday May 28, 2022 I came into the location an tell the gentleman I have noise on the left driver’s side he then state it would be $49 dollars to to a inspection. I questioned why was there a charge when your website said it was a free inspection. He that is what it’s going be and if he does work the fee i waived I said ok. After the guy pulls my car into the shop he comes back 5 minutes and states that I need rear brakes and rotors and hadn’t even left the car off the ground or taken any wheels off the car to inspect. How can you give me a quote on something you haven’t even inspected? So he cam back with a price that was a bit high we haggled about that the price was $643 he said he would check other prices he came back with $574 I said ok then I ask what is your military discount he came back with a price of $563. I ask again what is your military discount he stated that it was 10% ok …. 10% of $574 would be roughly $57.40 so why am I only getting $13 dollars off my total. So then he began to get belligerent stating he doesn’t have to give me anything this is a franchise locate I can alter my prices. I stated to him sir I am going by what on your website. Then he stays silent for about 10 minutes comes back with a price of $513 I said ok to do the work. So a hour goes by then he states I need a caliper on the left side drivers side he calls the auto parts store and they say they don’t have it he states the price was $165 dollars …but he another place said they have it but the price is $256 I told him that was to much he didn’t try to negotiate any discount saying he had to pick take or leave it which I thought was kind of odd he stated do you want it or not my shop closes at 2:00 pm. I ask the question ok since you finally inspected and find out it was the caliper why do I need rotors he became irate then made a very racist comment you people which throw me off I ask what kind of people is that? Never answer my question and at this time I have been insulted and belittled at this point all I want is my car back. He states then if he puts my car back it to the way it was it was going to be $184 which stated that is a steep price for no services rendered he said you will pay it or your car will stay on the lift. I said once you get my car back together we can talk. He then said he wasn’t doing anything and then made a fake call like he was calling the police to have me removed from his premises I said ok. I waited another hour no police showed up. I asked have you got my car back together yet he said he was putting back together until the police came and took pictures of my car with the brakes and everything off ….. in my 65 years of living I have never heard of anything like this and have never ever been so humiliated in my life. I told him I just want my car back to get out of his store. So he had is mechanic put it back together and I left. As a senior citizen and a 20 year veteran 100% disabled of the United States Army I have never been treated like [censored] disrespected by any one like that. I will be writing a review of that location and filling a compliant with the better business bureau. I am so upset and frustrated I am also thinking of contacting a lawyer for the racial overtones he use at me “You people” yes I am African American.

re: meineke in royal palm beach florida.





Franchise is a total scam. The "shop manager" juan ramirez is a scam artist. The owner must be proud.

I paid $365 for oil change and 6 spark plugs.Took 2 1/2 hours for oil change and 6 spark plugs on a 1993 jeep wrangler yj 4.0l. None of the other work that i was told would be done was finished.

The air filter cover was left unclamped with 2 clamps missing. The light bulb under the hood was removed and not put back in. A screw and bolt for a bracket on the side of the valve cover was not replaced. Your shop manager said they were probably in the garbage.

These are no certified mechanics on the premises.

I saw 2 guys trying to change the spark plugs and they were having a hard time doing it.

I saw the owner bring a spray can over to the engine. $89.99 for "fuel induction cleaning"? one spray? really?

i wanted a refund of $200.00. Shop manager kind of laughed and said i signed the estimate so i'm stuck with the bill.

He also charged $128.77 for labor to change the spark plugs plus $15.75 for each spark plug.

I don't like being ripped off.

I need your corporate management to investigate this franchise.

Please get back to me before i have to go further to get some of my money back.

My name is bartholomew raccuglia, royal palm beach florida

I have had to have Meineke basically replace the same part 3 times now, between 8/2020 and 4/2022. The last service, I was told I needed to have additional work done, as it is the reason I keep having the same issue. For a second time, a compressor for my A/C went out...6 or 7 days past the 1 yr warranty. Had to pay for labor AGAIN, in addition to the other work done. Total $1685, only to have my A/C stop working within 4 days. The mgr at the Gilbert location was rude when I picked up my truck. And even more disrespectful when I had a minor accident in their parking lot. I submitted a ticket for Meineke to contact me on 4/30 and have yet to get a response! I don't want to return to the shop that did the last repairs due to the mgr's attitude but can't get anyone to call me back.

Had my brakes repaired at Meineke at 842 N Nellis Blvd, Las Vegas, NV 89110, United States over a perioi of 8 days in April 2022. Invoice 49818

Unknown to me my vehicle was damaged and they sent me away without telling me. They damaged the front wheel hub that retains the wheel oil as a result it leaked extensively. They caulked the cracked hub and hand made a gasket, both which leaked extensively. I called the manager and at first he lied and said it came in that way then later admitted that they had damaged it and tried to cover it up it. By this time I was miles away heading north to Canada. I had to stop every 50 miles and fill the oil. This was a very dangerous situation, had I not noticed the leak it could have over heated causing a fire while on the freeway. The manager was very aware that I had to travel 1200 miles to get home. I just want paid for my expenses to get home ($154.00). I wrote to Meineke corporate office with pictures, a complete explanation and an invoice and they returned my letter with no explanation. This was very nerve wracking and very dangerous.

On April 11,2022 I had a 1pm appt at store #2009 Prior to arrival I selected offers i qualified for $10.00 off synthetic blend oil change on your website delivery option I selected text received link when I arrived I gave Ryan my car and my information as I had been there many times he asked if I wanted basic I said whatever I normally do on this vehicle which was in the vehicle history there synthetic blend for 2016 Chrysler 200S 6 qts are required I asked the price he quoted $57.95 I showed him my online coupon He said I have to print it off he can't accept it he can't print it off he can't scan the barcode When I paid he charged me $83.77 I asked why so much He said my car needs 6 quarts so charged extra and they didn't have my filter in stock so had to go get one which also costs extra I asked about my tire rotation that comes free with oil change he said they don't do that anymore I asked about my 21 point inspection he said they text or email result I asked if found anything wrong or if could ask who worked on car He said he doesn't know if anything wrong or who worked on my vehicle he said that's why my email and phone number needs to be correct He never asked for any email and when I tried to update my phone number he ignored me he was very rude unprofessional had he told me that my oil change was going to be almost $90.00 instead of $47.95 had he not refused the coupon on your website I would have left and not had my oil changed there I told him that this had never happened before the price quoted was the amount charged I advised I was a rewards member I didn't know it included towing and had a tow bill he said he didn't know anything about it call them I asked for phone number he said he didn't know I have used your services for years After this extremely rude dismissive misquoted refusal to accept coupon treatment I received I will never use Meinike again for anything not to mention paying $90.00 for a simple oil change and I didn't even get the included free services with oil change

On February 10, 2022 I went into a scheduled appointment at Meineke to have my brakes serviced and oil changed in my vehicle. The following week I heard the brake squeaking so I called the service center to report it and scheduled to come back in to have the fix the situation. On February 23, 2022 I was able to return back to the center due to availability and work. On that date I was told the incorrect parts were used which caused the sound. They asked me to return back the following week because they had to order the parts. I returned back on March 3,2022 I also had a brake light on my dashboard come on as well as an engine light. I have returned several times only to be met with excuses. After the brakes were repaired they began to squeak again. I am going to go to Jaguar to get and consultation on what was done.

I talked with Mike and got an appt for Wednesday at 3. He quoted me a price for $89 . When i get here fatboy Steven says it will be $139 and wont honor Mikes price. Mike wouldnt even come to the front to talk to me. Thats pretty sorry not to honor the quote and then be chicken not to come up front to confront me

I dropped my vehicle off at Meineke on 4430 N. Decatur Blvd, in North Las Vegas at 9:30 a.m. on 3/7/2022 My engine light was on, the employee at the desk said they would call me and let me know what the issue is. At 4:00 p.m. I called them because I did not get a call back from them, they said they were working on it right now. 6:30 pm, I call them, and I find out they are closed. I never got a phone call from them or anything. This is very unprofessional and frustrating, because now I have to take, they day off from work because my family on has one vehicle at the moment.