Meineke Car Care Center review: Customer service and quality are not a priority

Del Range Location in Cheyenne Wyoming. Took my vehicle in for simple muffler and tailpipe, sat 2 hours, then they came out with a list of issues, I just had new brakes installed couple months ago, they said brake pads weren't making contact with rotors, but the brakes work fine. They said none of my lights worked, I went in there showed them all lights were working, needed cv axles oil seals. grand total estimate $2,369. Said vehicle was not safe. I've been a mechanic for 40 plus years, never seen this level of incompetence and lying anywhere throughout my career, I'm retired Veteran now. After I proved them wrong on the other issues, I asked about the exhaust they quoted for muffler flange and 4 feet of exhaust pipe $425.93. Took 2 days for parts to get in. Took vehicle back dropped off, they said wouldn't be long they would call or text. After almost 3 hours I called for update, they said they needed to show me something, I go in shop the new muffler and flange lying in the floor, and they asked me, where was my tail pipe that comes from the muffler out the rear. I said we went over this 2 times already needed muffler and tailpipe, then says the tailpipe was not part of the quote, and they asked me if I wanted to order my own preshaped tailpipe, and if I brought it in they could install it. At one point in the conversation I was even asked by the tech how I would suggest they run the pipe from the muffler, and I was completely dumbfounded, I assumed they were trained and had some experience in how to do their jobs, I asked aren't you and exhaust shop? he said yes but our pipe bender doesn't work so well, they added another $257.93 which bought new total to $683.86. And they kept it another day, went to pick it up this morning, Tailpipe is Touching heat shield of fuel tank and laying on the suspension bolt, which I took pictures of and showed them, and they said if it rubbed hole in exhaust, they would weld it. I told him not if, but when it rubs a hole in it. I asked should it be redone right so it doesn't become an issue, I told If it rubs a hole, and you weld it once you let it down off the lift the weld will still rub against the suspension. But Service Advisor Gerardo the attitude was let's wait and see what happens Not to mention the vibration from the exhaust pushed up against the differential. Then he said what do you expect our pipe bender only works half the time, and then not like it should. So, I'm beyond infuriated, contacting Meineke corporate, BBB, and possibly small claims court before it's over. Completely unacceptable for company that says they guarantee top notch work. For whatever reasons they evidently don't care, and staff very obviously didn't seem trained well, if at all. I really hope that this is not the same attitude and experience that Meineke wants to project overall for their business, and their reputation. I can't say all their locations are this careless with their customers, But I certainly will never go to or recommend Del Range location to anyone. So, consumer beware.

Date of experience: March 22, 2025

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