Miele
Reviews and Complaints

I bought a Miele dishwasher in August and less than 6 months later, I have had to call twice for repairs. But since the machine is under warranty, I have had to get Pre-authorization directly from the company before the store I bought it from can service the dishwasher. Not only that, but the purchaser has to make the call! The service department can't do it!
The system is very time-consuming and frustrating. The phone connections are terrible. The service agents are nice but their hands are tied.
As a consumer, I see no reason for this extra layer of administration.
Thank you.

I sent an email to the Bryanston office on the 17/07/2021 requesting a spare floor tool brush.I sent pictures of what I required to their spares section.I was assured that the part I required was in stock.The courier charges were too high so when I was in Johannesburg I drove all the way to their offices.When I got there the spares person said the guy I was dealing with had left the company.The person there said I should pay for the part and would send it to me in George (Western Cape) free of charge.The part had to be ordered from overseas and eventually arrived after a few emails asking where my part was.The part arrived and to my horror it was not what I ordered.The part is similar but does not have cutouts to fit the floor tool correctly.I had to open the packet that the brush was in to see if it was the same part.Now the spares department say if the packet has been opened they will not accept the part back.I have sent numerous emails to the spares department showing them what I required.
Now waiting for a reply!

I received a new washing machine April 20. It has been faulty since I received it.

1. I tried calling customer support for about 8 months last year but couldn't get through because of "Covid".

2. I then emailed customer support 21/11/29. They responded 11 days later & they asked for photos. I sent in photos and they sent me an email with instructions on how to fix the issue myself.

3. I emailed back stating that the instructions they sent were to fix something that was not the issue with the machine however did not respond.

4. I have tried booking a service but I don't know if that worked as never received a confirmation email. Job no 7043567.

5. I tried contacting through the chat option for confirmation but they couldn't help. I do not want to take a day off work if no one comes.

6. I tried emailing again but no response due to "long delays". Why are there long delays & why is there no customer support for a nearly $2000 washing machine.

I would never purchase another Miele product again. My previous machine a Whirlpool was less half the price and worked well. When I called to book a service they answered the phone. I am fed up with the lack of support. I would appreciate a call to rectify the situation or I will have no choice but to contact the ombudsman.
My number is [protected]. Regards Angela Atkinson.

Miele dishwasher was reported faulty to Miele under Warraty. An Engineer was booked to visit tenants at my property to investigate the issue. Engineer Jadeja made a recommendation, demanded payment and left the place unclean with a pool of water and dirt. He slammed the door and threatened the tenants (3 ladies) with ugly looks. Door and windows have been slightly damaged and tenants were terrified.

I called Miele to complaint about the Engineer. No written explanation on Engineer's behaviour and why he demanded when equipment was under warranty. I called Miele 7 times and one of them apologised that the back office should have told Miele Engineer that this was under full warranty. Miele then ordered the parts and visited the property again on 26th Aug 2020. They could not fix and ordered a new part - no explanation was given to me. I wrote to them on 26th Aug 20 with no response. I called on 28th Aug 20 and Amanda was rather rude on the phone. I asked if the initial Engineer made the wrong suggestion. She said she will need to ask Engineer and they are on the road so they cannot advise. I told her I already sent an email on 26th and why it's taking so much time to get a better understanding on the case? Amanda was parroting herself to say she will look into this and get back - appalling!

What I am not happy about Miele:
1. Pathetic and super after care service
2. Pathetic customer care at head office
3. Unfriendly / below the mark engineers - why can't they do a comprehensive assessment?
4. Rude and threatening engineer - need a written explanation on this and what has been done with the staff Jadeja. Miele to compensate for unruly behaviour
5. Damaged property door and window - needs to be replaced and compensated for - Miele to reimburse for damages
6. Time wasted over multiple visits - this is unacceptable. My tenants have been without a dishwasher for 5+ weeks. Miele has to take accountability and responsibility over this. Tenants simply cannot be without a dishwasher. Please arrange an alternative dishwasher on a temporary basis while you get the part
7. I am making calls from Abu Dhabi and put on hold endlessly. Please reimburse all my phone call bills for the last one month. All international calls will need to be reimbursed

I have a stove in the kitchen which is a Miele brand. It was there already so I didn't even choose this brand. The table top is broken so I called Miele to uninstall the stove so I can change the table top. They quote Hkd 900 per gas burner and total I have 2 gas burner units. So it is HKD 1800. And that is only uninstall. Then they charge again for the installation. So total price is HKD 3600. Rip off. They really had nothing to repair just take off and put back on. The salesman just say this is company price. If you don't like it nothing can be done about it.

Miele Speed Oven, less than two years old. Started making growling/electric arcing noise. Called Miele service. After taking 5 days to get a response, finally got an appointment for someone to come look three weeks out. The the price of these appliances and supposedly a quality oriented company, their service is abysmal. This is the second of 4 Miele appliances installed to require service. The first took over a month to get fixed.

Dear Sir or Madam,
I hope this email goes to you smoothly.
I currently live in Macau and I have used your Miele products for 2 years.
I have made a reservation to Miele HK for 2 items of checking and maintenance in early June 2019, one is washing machine and the other one is a stove. When I made the call, I clearly told your telephone operator that 2 items malfunctions, and confirmed the service fee was 650HKD, However, she did not tell me that 650HKD was per ITEM other than per TIME.
I did not fix the stove and after communicating with the technician who came to have a check, he made a call to manager in charge in Macau, and the manager said that I do not need to pay for the extra 650HKD, and he will inform Miele HK about the situation and this bill, technician asked me to sign and promised that 650HKD(the stove) would not be charged.
However, I received the invoice sent out by Miele HK, and I made the call to inform them of this situation in 19th August, after a few calls, the telephone operator said that he need to report to the supervisor and need to check the call record in 20th August, and I asked him to send call record to my email, yet nothing followed up.
By today, I received the lawyer's letter from Miele HK, and said that if I do not pay for the 650HKD the legal proceedings will be instituted against me for recovery of same plus interest without further notice. The date of the letter was 30th September and I received it by 10th October.
When I received the letter, I called again to Miele HK, and tell them the situation however, the telephone operator told me she need to further check and she need to find the related documents, what's worse, she said that she did not find the record of my previous request for investigation of 650HKD.
I AM VERY DISPOINTED OF WHAT MIELE HK DID, and I am writing this letter for further investigation and protecting my own rights.
Please informed me if you read my letter.

[protected]@gmail.com

I ordered and was charged on visa Sept 17 for part and shipping Yes I paid shipping well the lady never put order in just took my money. So I called Sept 20 and that women completely lied to me oh yea sending out on Monday for delivery so I wait cause being shipped on Monday Yeah lie lie lie then I call again on Wednesday then he says SORRY we have a problem with our accounting system but he'll ship it overnight yea gonna get my part been almost 10 days since taking my money then Miele shows more incompetence the original order had address all right as Miele has delivered appliance here 3 times ordered supplies and parts 4 or 5 times and repair guy has been here over a dozen times and she screws up our delivery address so now on day 12 and no part like is this some low budget company is any one there in charge no customer service here so still waiting Thanks for your caring attitude Miele

Our washing machine stopped working. i am electrician so checking what i could to reset computer.
rang miele service specialist come check needs ne board and doorswitch cost to fix estimate 1700 follars plus gst tax.
we decided not to bother so i had a look at the doorswitch pulled it apart tested and refit tested the washing machine twice working perfectly ok so look on youtube how to save 1700 dollars don't get ripped of by miele no more miele for me they used to be the best past sentence

We purchased this dishwasher about 6 years ago and it was working well until the control panel starting giving us problems. It would not remember the last program we used which was usually the Normal Wash cycle so I would re-program it. Then after a few weeks it would not start without opening and closing the door a few times. Finally it would not work at all. We had a Miele serviceman come out to look at it in March 2019. He thought it was a problem with the latch or the control panel. He changed the latch but that did not solve the problem. He told us we would have to change the control panel which would cost us $1200.00 plus $400 labour. His visit was $150.00. The $1600.00 total to replace the parts would be about $800 less than we paid for the machine new which seemed ridiculous. So we have had our machine sit idle for the past 6 months hand washing our dishes and trying to decide which dishwasher to buy next when we have the money. I sent in a complaint letter on your web site at the time the machine broke down but have never had a response to that letter. We thought buying a premium dishwasher like Miele would be money well spent and give us many years of trouble free service. Disappointingly this has not been the case. Even more disappointing has been the lack of response to our comments on your web site and the exorbitant pricing to fix the machine. Please contact us to discuss the matter in more detail and possible fixes to our problem. Regards, Tony Read [protected] [protected]@readrecruiting.com

I bought a Miele nespresso machine from Dubai and the service there was outstanding but when I moved to Tunisia and needed service for my machine the service is the worst in the world starting from customers service to automated phone machine.they said I must wait at home and pay the technician visit and I have to wait like 3 weeks and I'm on short holiday.Your company is one of the best in the world and your reputation is undisputed so how come that your representative here be so unprofessional?
Please, advise on what to do.

We purchased Miele appliances valued at approx $AUD28000 in one shop over 2 orders. Items purchased included an induction cooktop an oven and a gourmet oven dish HUB. We were told the oven dish was suited for the oven and cooktop given it was the size of the powerflex for the cooktop we ordered.
On receipt we find the oven dish was the model 5000 and we should have ordered the 5001 as this is the model that works with indication cooktops.
I believe this is an error of the sales staff that placed the order given they knew we were ordering the induction cooktop.
Very frustrating give the price we paid for this oven dish! Not happy!

Hello:

We bought the washing machine, stove, and oven 3 in 1, back in January 2017,
order number 44423 and 44424.
They instalated everything in April 2017.
On January 2019, the oven was not working, before my warranty would expire.
Miele Mexico took the report, and sent an specialist, from the company they are working with.
The technical dissasemble the oven, took a lot of photos, and immediately blame US for misuse, even if in this house only me operate the oven, and i know how to do it.
I have more that 20 years of experience with your brand (I am from Ukraine, Europe) and i am using the fridge, washing machine, oven, and a lot of kitchen stuff, enjoying the process since I bought it! And never had any technical issue…., but this is back in Ukraine.
And this is why, coming to Mexico I did buy the same brand without even thinking that here, in Mexico, everything is upside down….

So later, the "specialist" sent us a message, telling us the oven is beyond repair, the warranty does not cover misuse, but with the good news: a nice discount for a new oven...
A new one?
In less than 2 years?
Without even respecting the warranty they owe?

And later even more interesting: they offered me to buy a new one but NATIONAL brand MABE.
Your representativies here offering me something from the competition?

So, after weeks of calls and I don`t remember how many e-mails, we have nothing but the offer to buy a new MABE oven.

I am really very dissapointed of this insulting actitude here, in Mexico and the name of MIELE is very compromised because of this ignoring, bad work and turning their back to a client and to the name of your Company, compromising your excelent quality and all the effort you put to be represented in this market.

Can I ask your help?
What you can do about the situation we have now?

Respectfully,

Olga Ivanchenko.

We bought a 7 litre Miele washing machine from The Good guys. Delivery of all Miele is handled directly by Miele. We ensured that our salesman at Good guys put into the delivery instructions that we had 60 stairs as access. Delivery arrives and they flatly refuse to bring it down. Ring customer service who say they only have 2 trucks so sorry, we will refund you, can't deliver/ install. Our previous machine is 10 kg - installed by the Good guys to the same spot! I am so disappointed with this company. So much expectation from a company that is so reputable and to be let down by poorly arranged service.
Customer set promised to email me regarding my refund but I have had no email so far.

I have owned my Miele freezer for about 8 years now. The first few years I had to have service calls every six months. It got so bad that Miele traded out my freezer for a new one. Since then it still breaks every 12-14 months without fail. Of course as it has not been in warranty for many years now, I have to pay. Yet again it is broken. Large icicles are dripping through my freezer. my food has to be thrown away and I have a service call next week, costing me $250 before the parts have even been ordered. The service center and the technicians are extremely knowledgeable and professional. I still could never recommend and will never buy another Miele refrigerator or freezer, again. My husband and I feel like Miele has failed us and no one wants to step up and take accountability for our "lemon" of a freezer. We have documentation on all of our constant call outs and are now about to take our frustration to social media. My reference number for my latest technical call out is 1038220.

Good evening,
My name is Daniel Bar, I am a customer of Miele Spain. I bought 11 products from your company in Alcobendas Madrid.
Before I bought all the products, I have requested to make sure that I will have warranty for the products also in Israel, as I was a diplomat posted in Madrid and I was relocating back to Israel.
Miele saleslady in Madrid, Mz. Susana Alvarez, checked with her supervisor Mr. Alvaro Palomino, and confirmed that the warranty is valid world wide and that I have a full warranty also in Israel.

Knowing that, I purchased all the 11 products (in the amount of about 14, 000 Euros). Only after I got to Israel, I was told by the local company, that there is no warranty in Israel and If I would like to have one, I should buy a local warranty.
I was in touch with Mr. Alvaro Palomino ever since, in order to find a solution to the situation. Mr. Palomino confirmed that they made a mistake by giving me wrong information and offered to pay the price of the warranty in the amount of 2, 000 Euros. I checked with the local company and the offered me local coverage in the amount of 5, 000 Euros (I suggested Mr. Palomino to contact the local representative directly and finalise the matter directly with them.

We agreed that he will repay me 2, 000 euros and try to find a solution for the rest of the amount with his supervisors.
Today I contacted Mr. Palomino that told me that Miele will not repay me for the mistake they made and for giving me the wrong information.

Now I would like to ask you, Mr. Vierbuchen, as the General Manager of Miele Spain, what should I do?
I buy only Miele products for many years now, and I have great joy and satisfaction having all my house "Miele house". I bought the products from Spain only because I knew that I will have a warranty in Israel. If I would have known that there this is not the case, I would have bought it all in Israel.

I do not want money of any payment, I want to have what I payed for, what I was told and Informed by your company. As I understand that it's impossible to do that, Miele Spain can buy a local warranty, I you did with the installation of the products in Israel.
Please let me be very clear - I like the products and I don't want money from Miele, I was misinformed by the saleslady and now I'm a problematic situation, It's in your hands to solve this matter.

Sincerely yours,

Daniel Bar

Eight years ago we renovated our kitchen and decided to buy a prestige brand induction range 36 inch cooktop KM5773. It lasted 4 years and two electrical components needed to be change, each component costing 750 CDN at that time. With taxes a labour by a certified Miele technician we spent over 2100CDN to repair bringing the total cost of this range to 6600CDN! Over the past weekend again we heard a loud popping noise and our electrical panel flipped and once again Lock FE 31 appeared. Again we suspect the central and left panel components need to by repaired and replaced. Miele offered a 30percent reduction on the cost of any part but the service call remains at 229$ This brand is supposed to be a high end brand. With two breaks within 8 years and the extreme amount on parts and labour we will reconsider buying any future Miele product! Not including the inconvenience of being without a cooktop twice now in 8 years. If parts and labour are this expensive on appliance that are expensive to begin with and not showing durability that what is the point to continue with this product line? I have had to pursue customer service and technical service both reluctant on their own to come to a resolution that would assist our complaint. It is only through much prodding did I even get a 30%reduction in parts if I decide to continue to repair this unit. Very disappointed overall in this company.

I am a custom home builder in Oregon and make many recommendations to my clients for appliances...be assured that Miele is no longer on my list of appliances to purchase. I personally purchased a very expensive Miele dishwasher for my home, it is the most overpriced appliance ever put on the market. My much less expensive Whirlpool dishwasher actually dried the dishes unlike the Miele. Have complained to the retailer regarding this problem and have been told this is fairly normal...BS! Unfortunately for them, I will no longer purchasing appliances from them either. This Miele dishwasher will soon have a new home at the dump as I will not sell it to another person to deal with this problem. I will be passing my experience along to my colleagues and recommend passing by Miele!

My Miele W1913 has F53 stopping the washer from operating.It is the third washing machine since 2014 when I started having trouble with them.
I have to wait until next week for a technician to visit at a cost of $110 call out and $25 per 15 minutes plus parts!
I will be without a washer for at least 7 days, due to the fact that Miele don't come 30kms from the city.
I regularly drive to city for all miele washing products as they are very good.
I am very disappointed with the troubles I have had.
I am concerned about how much more inconvenience and expense this washer is going to cost.
I am very upset by the trouble I have been having with this product.
I look forward to a response from you either by email or telephone my number is [protected].
Kind regards
Martin kidby

Originally called that dishwasher was broken on 6/20/2018. I am still waiting for a repairman. I live in Baltimore, Md., not some rural area. Repair order is 957541. Repairman was scheduled to come today. When I called to inquire was told that he was injured and appointment rescheduled to 7/31. No one called to inform me. I will never recommend a Miele product to anyone.