Millennium Hyundai
Reviews and Complaints

On April 10th, I leased a car at this dealership. They collected a $500 deposit to reserve the car. However, when I informed the finance department that the deposit credit wasn't applied, they gave me a refund request form. I have contacted this dealership multiple times, but I still haven't received my refund. It has been 4 months and I'm still waiting.

I brought my car to Millennium Hyundai LLC for service on 12/14 at 7:30 am. I finally got my car back on 12/17 at *** pm. I went there to fix a small problem with the motor in the front passenger seat and get an oil change. They said they had the part and that the work would be done on the same day. However, when I got my car back on 12/17, the issue was still there. They told me that the part they had was faulty and that they needed to order another one. I had to go without a car for all those days, and they didn't offer me anything for the inconvenience. I would appreciate it if someone could talk to me about this.

I bought my 2018 Hyundai Eleanors GT brand new from this dealership. I've been bringing it here for regular oil changes and inspections. However, on August 26, 2022, my car broke down on a parkway and had to be towed to the ***. It hasn't been checked yet, and I haven't been given a loaner car. I'm stuck without a car because they haven't looked at it. They say they'll provide a rental car and reimburse my monthly payments once they diagnose the issue, but they haven't started the diagnosis. They keep saying they're short-staffed, and each time we hear a different excuse.

I put a $500 deposit on a car on July 28 and asked for a refund on August 1 because I found another car. I've been going back and forth with the dealership and talked to *** and *** (all managers) and they all said it's being processed. Finally, I talked to a finance manager *** and he checked all the info to process my refund and said it would take 48 hours. I waited 96 hours and it wasn't in my account, so *** asked if I had a block in my account and I said no. So, I told him to write a check and I would pick it up on August 20, *** the run around! There's no way it takes over 3 weeks to refund the $500 and that's when I said I was gonna report them to the ComplaintsBoard.com.

Service has been holding my car since 8/10/22. It needs a new engine, which is fully covered under recall and warranty. I've been trying to get an update, but I haven't had any luck. So, I decided to contact the corporate office. Unfortunately, they didn't send the additional diagnostics that the warranty company requested, and as a result, the case was closed. I've been trying to reach out to both the service center and the corporate office, but no one is responding to my calls or emails. I even escalated the case to Hyundai National Consumer Affairs, but they have also been ignoring me. It's frustrating because they're holding my car and not doing anything, despite promising to pull it in for diagnostics. It's been 6.5 weeks, and I still have no idea when I'll get my car back or who I should contact at this point. It's really hard to get through to them on the phone these days. I've made many attempts to reach out, but the service center has broken many promises. I really need my vehicle back because I've been paying for something that I haven't seen in almost two months!

I bought this car on February 23, but the official documentation shows that the transaction wasn't finalized until today, May 21, according to Hyundai. I checked every week, hoping to receive a payment booklet, but it never arrived. They gave me various excuses, like the paperwork taking longer because it was a business deal, and that it was rejected twice due to their own issues. They kept assuring me that my credit wouldn't be affected. Finally, on Friday, after the funding was approved, Hyundai informed me that they had made the first two payments, which were deducted from the deal because the funding process took too long. I have the dealership's paperwork supporting their statement, showing that they paid $451.02. I also have a copy of the credit card receipt, proving that I paid Millennium Hyundai today, May 21, 9 2021, to reimburse Hyundai for those payments. However, today I received a notification that my credit score has decreased and that I owe money to Hyundai finance. When I contacted Hyundai finance, they said that the dealership only sent them one payment.

I had warranty issues with my 2020 Hyundai at this dealership last year. In July, I took my car to Millennium Hyundai for a transmission leak check. They cited physical damage, but only provided old photos, no report, and suggested insurance, despite no accidents. The staff were unhelpful. Seeking clarity, I visited another dealer in September; they found no leak. Yet, in February, a leak and cracked transmission were diagnosed, with insurance again advised. My local mechanic identified a factory defect, warranting coverage. Hyundai headquarters, however, were uncooperative, insisting on a dealer report for warranty claims. Conflicted by varying diagnoses, I'm driving a compromised vehicle and seeking rightful warranty enforcement for the transmission.

We bought a brand new Hyundai Palisade 2022 on 06/07/2022 for $48,000 from Millennium Hyundai (***). After a week of using it, I noticed that the vehicle veers to the right and the steering wheel shifts from straight to slightly to the right. I have to constantly push the wheel to the left to keep the vehicle going straight. The service department tried to fix it four times, and at first, they acknowledged that there was a problem. Even the sales manager tested the car and agreed that it was pulling to the right. During the first three visits, they claimed to have performed 4-wheel alignment multiple times, recalibrated the steering, and adjusted the tie rods. The last time, they only took a short test drive around the block and didn't test it on the highway where the problem is more noticeable and dangerous. Even in the third lane, my vehicle tries to drift to the right. The service manager tried to convince me that this is normal behavior for all vehicles and that I just need to constantly correct the steering. However, just because the road has curves doesn't mean the car should instantly veer to the right. The Palisade is the only car where I have to work hard to keep it going straight. IT IS NOT SAFE FOR ME AND MY CHILDREN, ESPECIALLY DURING LONG RIDES. They never provided me with the results of the wheel alignment diagnostics, and I don't know if the tires are properly aligned or if the steering recalibration was done correctly. I opened a case with the Hyundai consumer assistance center, but they refused to help because the dealership claims that the car has no issues.

On Monday, December 13, at 7:45 am, I went to this place with serious worries about my safety. I had just bought a 2021 Hyundai Kona, and it broke down on the highway while I was going to work. My car had only *** miles on it and I took good care of it. The person in charge, ***, didn't want to listen to my concerns. He said that everyone who comes to his shop thinks their car problems are emergencies, so my situation wasn't any different. I told him that my car is still under warranty, but it's not safe to drive because it randomly shuts off during my commute and makes loud noises. He didn't help me at all. I'm really shocked by Hyundai's bad customer service. I found out from consumer reports that my car has been recalled because of engine problems and the risk of failure and fire. It's disappointing that he didn't know about this recall. He could have at least given me some information about contacting Hyundai's customer service. I want a refund or a new car. His lack of care, knowledge, and support forced me to drive 19 miles back home, putting my life at risk. This is totally unacceptable! I stayed at the location for ten more minutes, hoping he would understand why I was scared for my life. I cried in their service center and listened as he helped other customers who didn't have appointments. He told them they could be helped even though I was there before them. My car is under warranty and I want this problem fixed.

I took my car to the Hyundai service center for recalls and technical issues on August 24th. I requested they avoid parking it on the main road. Daily, I called to check on my car and was reassured by my service rep that it was well cared for and stored indoors nightly. On September 2nd at midnight, I visited the dealership to verify this, only to find my car routinely parked on the street. On September 19th at 10:19am, the service center called to report my car was in a collision due to street parking. They suggested sending photos, but I opted for an in-person look. Upon arrival, my car was finally inside the dealership. The service center's reluctance to own up to the incident is disappointing. They failed to provide a courtesy car, offering excuses about vehicle availability, staffing, and management changes from August 24th onward. I'm baffled by the hassle I've faced. Consequently, I plan to cease business with them, despite owning their make. The ordeal since September 2nd has been a source of significant stress. I'm seeking advice on possible recourse.

I leased a 2020 Kona for 1 year and in the first year, my car broke down. The service center never told me why. The battery died twice and the engine was never the same. My car is at Millennium Hyundai LLC. I dropped it off on April 26th and was told that I wouldn't get a loaner car because there were none available. So, I had to take an expensive cab to Queens. They never called to let me know if there was another car available for me. I called them 3 times because the center never reached out to update me on my car's status or how long the repair would take. My first call was on May 6th and they said the parts were ordered and would arrive the next day. But then, I didn't receive any calls for days. I called again on May 10th and they said the part was on backorder, but they never informed me about it before my call. I made another call on May 23rd and found out from my Service Advisor that the backorder was out of their control. I told him that my complaint was the lack of communication on their part. I had no idea what was wrong with the car because no one called me to inform me, they only said it was the engine. I'm upset that I have to pay for July lease payments even though I haven't been able to drive the car at all. It's still in the service center. I called for an update and the part is still on backorder. I want to know how I can be compensated for all the trouble I've gone through. The service from this company has been poor, with little to no information given. My car still isn't ready and they don't know when the part will arrive. I won't recommend this company to my friends or renew my lease. Hyundai should train their employees better to provide proper service to each customer and have loaner cars available. They should also provide necessary information in a timely manner. At this point, I no longer want the car back and will look for another company to service me. Hyundai doesn't have good customer service.

I'm writing today to ask for your help with a customer service issue. I'm currently a customer at Millenium Hyundai and my car has been in their service department since August 3rd. It's a 2017 Tucson with a few miles on it and I brought it in for a couple of simple recall notices. I didn't bring it in for repairs because it was running perfectly fine, but Hyundai recommended the recall work as it was covered by warranty. I did this about three weeks before I moved across the country in early August 2022.

One of the recalls required the engine to be opened and inspected. When I got my car back on August 4th, it was running rough and unresponsive. I brought it back to the service department on the same day and they've been trying to fix it for the past seven weeks. During this time, it's been hard to know what progress has been made in diagnosing and repairing the engine issue. Just to be clear, my car was running fine when I brought it in for service. But in the seven weeks it's been there, we haven't made any progress in getting it repaired or diagnosed since August 4th. To make matters worse, the service manager has been replaced twice, which has made it harder to have consistent communication and effort in fixing my car.

I've since moved across the country to *** with the understanding that Hyundai would reimburse me for the rental car I'm currently using and would return my car to me once the repairs are done. But as we approach the eighth week of diagnosis, with the constant changes in leadership within the service department and the lack of focused effort in fixing my car, I'm starting to wonder what to do next. I've tried being cooperative and patient, but my phone calls are often ignored and not returned, and I don't get updates on the progress when I ask for them.

Can you help me with this business that isn't living up to the standards of the ComplaintsBoard.com? It's very frustrating.

I have some concerns about this dealership and the quality of care provided by their mechanics. I think the services performed at their service department are intentional, as I have spent a lot of money on maintaining my car since I bought it from Southshore Hyundai in 2009. I have always been a loyal customer and have never taken my car to any other auto shop. However, I started noticing that when I left my car there for 2-3 days, I didn't receive any information about the status of the service. I brought my car to their shop three times in two weeks for a diagnostic on my O2 Sensor, which they claimed to have replaced. However, the check engine light kept coming on. My son, who is not a mechanic but has a diagnostic machine, told me that the check engine light was still on after reading the codes. I had to take it back three more times before it was fixed properly and the check engine light didn't come on anymore. However, my car started sounding different when I started it up. This happened from October *, to October ,. Now, my driver side window is off track, so I brought my car back on October , for a window regulator, which is not covered by my warranty. The mechanic who worked on my car ran another diagnostic, even though they had already done it multiple times before. On October ,, I took my car back with me until they ordered the part. I brought it back on Thursday at 8:12 am and left it there again for another day. I told the service manager, Gregory, that I hope it doesn't take 1-3 days. He assured me that it would be ready within 4-5 hours. I specifically mentioned that I don't drive at night because my eyesight gets blurry when I see other car lights. I have been inconvenienced the entire month without a car, and I believe that the dealership's mechanics are tampering with my car because I am a senior and a woman, and they prioritize customers who pay large amounts of money.