Mobily Saudi Arabia review: Refund from credit balance with e-life

This process has lasted several months unnecessarily. I went to the King Abdullah Branch to try to get a refund on the 541 sar credit I have with e-life. The assistant said no problem, it would be in my account in 15 days. After one month I returned. This time, a second assistant said I needed a 3 month bank statement with my IBAN number. I got this. OK, so the refund should be in my account after 15 days. After one month, it wasn't. I went back to the same branch and talked with another assistant and explained the problem. He talked with the manager and I was assured the refund would be in my bank in 15 days. After one month, it wasn't. I went back (each time taking me 30-45 minutes driving). This time I went straight to the manager's office who was with a supervisor who translated. They talked about giving me a cash refund. However, after a while, the manager said he could do nothing and I had to go to the Mobily branch on King Fahad Road (another 30 minutes drive in heavy traffic). At the King Fahad branch, they saw that my bank statement had not been downloaded and they couldn't see it, so couldn't help me. Also, they couldn't give me a cash refund as only two branches did this, one of them being King Abdullah branch. However, they could help me if I went and got another bank statement. Now, I am appalled by the service from King Abdullah branch and some of its employees. It has taken months, I have been given false information, I feel I have been neglected with a lack of care. Can you help me. My details are: Jonathan Wright, [protected], [protected]@hotmail.com. Thank you. I hope for a quick answer to this complaint.