Money Network Financial / EverywherePaycard.com
Reviews and Complaints

Long story short, money network is f****** ridiculous. My card has been frozen for 2 YEARS! And after about 20 faxes sent with all the information they say they need, my card is still frozen. They are he worst customer service I have ever had and refuse to give me the money I worked hard for. I hope this company goes bankrupt and every single person loses their job. I have spoke with about 25 member service representatives and 5 different supervisors. Screw this whole company.

In the course of four weeks i received a series of unauthorized transactions on my money network paycard from playstaion network these transaction are not authorized and are anywhere from 8 dollars to 60 dollars and dont know how i would go about disputing thise transactions im tired of my card getting charged can someone please help me it would be great thank you

On Jan 2, 2018 I attempted to withdraw $460 from a in network ATM. The ATM blinked out and did not dispense the cash. I have been calling since that day and have filed a dispute on to be told that my money will be back on my card one day and then the next day get told that my claim was denied. I would not encourage anyone to get this card because as the law states your money is FDIC insured but with them they take as they please.

Two fraudulent transactions on my account 12/28/17 totaling $880.00. I notified Money Network on 12/29/17. A new card was sent, no dispute form. Sent in written dispute via email 3 times before they acknowledged receipt. No provisionary credit given as stated in their policy. Now 2 1/2 months later and several phone calls made I'm told my dispute has been denied. No reason given. Now I have to start the appeal process which will take 45-90 MORE days. This is the worst financial institution I've ever had the misfortune of working with. I have filed a complaint with the Federal Banking Authorities. There are too many of these types of complaints against this organization. Someone needs to investigate this. This has to be illegal banking operations.

There should be no reason why I can't submit a claim without calling customer service. Nor is there an excuse not to have a way to cancel your account without calling. Every other card has an online link to cancel your account. Not these guys.

There are no options in the account for either of these options. Options period are completely limited. Yet they have conditions where you are charged for having an account. It is completely unacceptable and unprofessional.

I'm changing my cardholder y'all are lying thieving [censor] that is taking everything I worked hard for y'all are unprofessional I will spread the word to I will convince everyone I can to not use your service. There is no way I shouldn't be able to dispute something that never arrived, y'all also blocked my card for no [censor] reason you lied to me and said all I had to do was fax and I could get it back

On January 23, 2018 I went into McDonalds on Hamilton Avenue, in Brooklyn, NY and tried to withdraw $100 from the ATM. The ATM didn't distribute the money, and then went out of service. Called Money Network immediately and requested a claim be made. On March 6th they denied this claim. When you call the customer service # they tell you there is nothing they can do.
So what is the next step because I surely am not letting this matter go. I DID NOT get my money and I NEED my money back.

We got my taxes put in my fiancees account. The refund for over $5, 000 was posted at midnight February 22nd 2018 and by 5 PM our account was completely wiped out and $458 in the negative! Which is exactly what we spent (458) so they let me have my return for 17 hours then took $5100 out of our account when it was at 4700! I called them and called them and have just been going in circles. They keep saying the IRS too the money, which is completely inaccurate. The IRS CAN NOT take the money after it is already deposited, they have to send you a documentation and give you instructions on how to pay it back and so forth. I am so frustrated. They also keep saying it is "illegal" to have your taxes put into someone else account, which is also a big lie. If it were illegal the IRS would not deposit the money in the first place! I would love to speak with you and maybe we can help each other find a solution. We are a young family and planned to move into our own place tomorrow and had the utilities already set up to get turned on tomorrow. They also have been saying they sent it back to the IRS which is not factual either. Sorry for the long story I am just so lost. I have no idea what to do. I am running in circles. I am also sorry if you are going through this, I know how frustrating this feels, believe me.

Terrence, apparently a supervisor in customer service, was extremely rude when asked why I didn't receive any notice that my account had been put on hold. Told me to take my money out of their bank if their policy was an issue, which I will be doing. My card was never compromised however they decided to place a random hold on my account, not only could they not explain what caused the hold to be put in place, they refused to remove it after verifying purchases and my identity several times. I was then told I needed to pay $25 for a replacement card that I did not need, and they would not waive the fee. I asked to speak to the fraud department and they told me the fraud department cannot be contacted by phone, only email. I received 0 resolution to the issue I called for. Scam much?

My Money Network had two unauthorized transactions the first one was to a Uber service that one was resolved issued a new card with chip on 1/31/2018 Unauthorized transaction for $19.56 Light/Mini in The Box Light/Mini in Coventry GB no idea what this is plus a Cross -Border Assessment Fee I would like to know what this item is where purchased and the fee is I Love the Money Card and to put money on when traveling but due to the problems I'am having I would like to cancel my card

I need my damn money that I worked for and it's on my card but can't touch it.i have bills just like everyone eles working there and 2 babies in Pampers . 3 Pampers left went to food centers and already out of food, rent was due on the first and I have a late fee bc of it who is gone let me and my family that I'm working hard for come stay with them and feed them? Nobody I have two points from not being able to make it to work bc no money to catch the transportation bus to work 😡😡😡unlock my freaking card and yes I now have money network and they biz

I have legit been into bank of america's, talked to my boss and called all 3 (yes 3!) so called customer service numbers and can't seem to get through due to bloody technical difficulties! My landlord doesn't listen to technical difficulties and I have NO access to my money. Usually I have my paycheck go directly to my Chase account (well functioning with a working customer service) but, I had to deal with this [censor]. Money network has had technical difficulties for the past week!

I been dealing with a 418 since dec 9th needless to say I been told ten days from the date of my letter I would have a provisional credit that was dec 13th. I suggest this company learns there own policy's they post online. Because I read it this is the first time ever having a issue. Just called today and they informed me now I am not getting any credit. When asked to speak to a supervisor they put me on hold for 20 mins and then disconnected the call. Not a great way to do business

Fraudulent charges 3x on my card. I call immediately and am outsourced to Philippines. They won't let me talk to the dispute department or a manager. I get dispute forms finally in the mail 10 days later. I email, fax and regular mail then call to check the status and am told I have to call back in 3 business days to confirm receipt. As of today, there is still no resolution. Emails are bounced back saying the business' voicemail is full. The representative says they can not put me through to anyone but they can be the "go between" and there is still no resolution.

I am absolutely livid. Someone got ahold of my card information and spent my whole paycheck (about $726) as soon as it was deposited to my account. I called customer service and cancelled my card and they sent me a new one. Im trying to file a dispute and am waiting on the paper to fill out and fax. That should have taken 3 to 5 business days and im on day 6. I need my money back already. I have a 2 year old and a 3 year old and they need things and on top of that i still need to provide christmas for them. Im about to call a lawyer and get yall for alot more than what was stolen from me. Someone better act fast because im about to call all over the place and get yall investigated for stealing from unsuspecting people.

The issues i have with all this stuff is how complicated and frankly time wasting it is. I set up an account just last night, because i don't want my work checking account and my savings linked (personal reasons). Today, I tried to get on to look at my paycheck- all my information is wrong. I went to reset my username, and it gave it to me, because at least my password worked. Now, it's telling me that my username is wrong, my password is wrong, my CARD NUMBER is wrong, and it won't even let me reset anything at this point. What a waste of effort on MY part.

$50 was taken from my account to Metro PCS! You told me to call Metro! I did and they have no record of my $50 and cannot track it without me providing a confirmation number! I called back as you advised and you tell me wait for a claim form in the mail! WTF!? I still don't have it and my account is now negative! I cannot overdraft EVER! but it ok for you and Metro to steal my 50 and no one cares? Companies like you give America a bad name!

I originally reported my dispute on 8/15/17...then resubmitted on 8/24...then once again in October. No response...only re-directions to some call center in the Philippines. I have since had my card compromised twice. Tonight was the worst...my entire funds were debited fraudulently. So I will use my legal training to file a complaint with the FTC and engage some some of my former colleagues to bring a class action.

Kind regards,

A hard working human!

In the early month of November 2017, I was asking a costumer service member about the upgrade, he told me about it and I stated I Do Not Want The Upgrade. The next week my card got put on hold because the gentleman decided to upgrade my account. I have been given mixed ways how to get the money off my card that I need to pay for bills but every time I call it is a different suggestion. One lady said she would mail me the check and close the account. The next gentleman said that I have to send my ID in to get the card off hold even if they wanted to send the check. Now they are say it will be another 3-6 days before they can even receive my fax I sent of the ID. This is unprofessional. I work with costumers all the time and I know how it is to get a complaint so I try not to do it but me not being able to have money out of my account for 3 weeks now is very stressful on my life. I do have bills and other needs to pay for such as food to provide for my family. I really wish Money Network would get their story straight about how to get the money out of this account. This has made a huge impact on my living situation and my schooling. I wish the company would inform their customers if their account has been upgraded and have them sign something to confirm this. I would have never been in this situation if the gentleman listened to what I said and Did Not Upgrade My Account. I do hope they get the account unblocked as soon as possible so I can hurry and switch to a different company. I really enjoyed this company for a while until this situation arose. They should have to pay the amount in my account for how long it has taken them to get the money for bill unblocked in my account. I really am disappointed in this company and wish they would understand how deeply this effected my life.

For the past month or so i've been unable to access my funds. A hold has been placed on my account because of an "upgrade".in order to upgrade an account you must verify your identity by sending a copy of your id and social security card. I had also heard that you should also send a copy of your passport because of the patriot act or something. I sent the whole bundle! I sent a copy of my birth certificate, my social security card, my passport, my drivers licence and a paystub with my address on it. I called every day and asked what the status of my account was, and the people on the customer care line were very unhelpful. They had no control over anything and can only tell you the status of your account. Not only that, but the people who can actually help you have different working hours than the customer care people! So when they call the other department it always comes back that they are on break, or are out for the day. I have been waiting for more than a month now. It is ridiculous! When I get the chance, I am leaving this company! I would not recommend banking with them.