Money Network Financial / EverywherePaycard.com
Reviews and Complaints

I caught 4 charges on Friday September 1st, when they were still in a pending credit card charge and called. I was told that I could do nothing but call the merchants where the charges were made. I did and was told by the home depot that they don't know why they keep telling people to call that it has to be disputed by the card company. Walgreen was much nicer but it was still the same result.

I called back and was told that I could not file a dispute until the charges had been paid and were out of pending status That they could not cancel them. Then I would get a provisional credit in 10 days. I called back and I filed the dispute by email as soon as the charges changed status the next day Saturday September 2nd when the 2 Walgreen transactions were no longer in pending below is the copy of that email

From: Lynn
Sent: Saturday, September 2, 2017 11:25 AM
To: [protected]@firstdata.com
Subject: Unauthorized charges

My Name is Lynn xxxx
My card #xxxx xxxx xxxx 8884
My address is xxxxxxxx Mills, WY 82604
My Phone # is xxx-xxx-1374

As you can see I live in Wyoming where I am right now. I have never been in the state of California in my life, but there are 4 charges and deposit just prior to that for 0.00. I did not make nor Authorize these purchases. I have contacted the merchants and they will do nothing or give me any information as to what was purchased or who purchased it and refuse to reverse the charges. I have also filed a police report with the Mills police department. I have the card in my possession and have not given to anyone to use.

I called as soon as I seen that the card had charges on it that should not have been. At 10:30 last night I was on the phone until after midnight with no resolution that nothing can be done until the charges go threw and are not pending. Which still makes no sense to me. These business charged a card with out it being present and with out the rightful person consent. To me it makes more sense to stop payment then to have to dispute it after the fact that my mortgage can not be paid. Which is what the money was intended for.

This is the first letter of dispute on the charges from Walgreens made on 09/01/2017 at store #13657 11:31:41 $230.49 and 11:32:35 for $206.95 for a total amount of $437.44.

As the home depot plans to charge the other 2. I will be sending another letter as soon as they post. I will state again that I need this resolved as soon as possible. I do not have extra money to cover my bills and this is putting me and my family in a terrible position. Please contact me if you need any other information that can speed this up.

9/02/2017 01:42:47 ($2.00) $xxxxx ATM Withdrawal Fee
09/02/2017 12:11:26 ($185.62) $xxxxxx Pending - THE HOME DEPOT #10 MIRA LOMA CAUS
09/02/2017 12:04:20 ($99.99) $xxxxxx Pending - THE HOME DEPOT #10 MIRA LOMA CAUS
09/01/2017 11:32:35 ($206.95) $xxxxxx WALGREENS #13657 EASTVALE CAUS
09/01/2017 11:31:41 ($230.49) $xxxxxx WALGREENS #13657 EASTVALE CAUS

09/01/2017 05:37:48 $0.00 $xxxxxx Pending - FT-3006 - MIN-NORT Indianapolis INUS

This was the second email I sent.
From: Lynn Ann
Sent: Sunday, September 3, 2017 8:44 PM
To: [protected]@firstdata.com
Subject: FW: Unauthorized charges

This is the second Letter to dispute the charges that were not made or authorized by me. The charges that were made at the home depot are now out of pending status. Need to be add to the disputed charges at this time .

My Name is Lynn xxxx
My card #xxxx xxxx xxxx 8884
My address is xxxxxxxx Mills, WY 82604
My Phone # is xxx-xxx-1374

Charges for Home Depot made on 09/02/2017 at store #1084 12:04:20 $99.99 and 12:11:26 $185.62 for a total amount of $285.61
Charges from Walgreens made on 09/01/2017 at store #13657 11:31:41 $230.49 and 11:32:35 for $206.95 for a total amount of $437.44

This Brings the total to $723.05. As I stated in my first letter this need to be taken care of as quickly as possible.

09/02/2017 12:11:26 ($185.62) xxxxx THE HOME DEPOT #1084 THE HOME DEPOT #10 MIRA LOMA CAUS
09/02/2017 12:04:20 ($99.99) xxxxx THE HOME DEPOT #1084 THE HOME DEPOT #10 MIRA LOMA CAUS
09/01/2017 11:32:35 ($206.95) xxxx WALGREENS #13657 EASTVALE CAUS

09/01/2017 11:31:41 ($230.49) xxxxx WALGREENS #13657 EASTVALE CAUS

09/01/2017 05:37:48 $0.00 xxxxx Pending - FT-3006 - MIN-NORT Indianapolis INUS

It has now been 18 days and nothing. I call twice a day, and email everyday which is pretty much pointless, but when it comes to the legal part of what this is going to involve at least I have proof that I did every thing in my power. The only answer I ever get is there is no update and to call back to check. I have sent 12 emails to [protected]@firstdata.com at this time and there is no response what so ever, they won't even acknowledge that they have received anything. I have sent them the detailed facts that my account was pinged with a fake 0.00 deposit early in the morning before they made the 4 charges within a half hour of each other in a place that there was no way I could have been I made an ATM withdrawal with in 1 1/2 of the transaction that if you Google is over 4 hour flight non stop from where the purchases were made. They would not stop the charges while still in pending, but they reject my automatic payments for my Netflix and my Mortgage. So now they have $723.05 plus they charged me for declining my card because it was over the daily limit and I have paid over $10 in fees to get what was left in my account out. I have an app on my phone to notify of any purchase and was not notified when these where made, was told it because they were as a credit card purchase not a debit. There is no such thing as customer service for this company, all they say is there is no update .
I looked up first data corporate number and call them they are even less help." Because of school starting they are not able to keep up with the disputes so it could be 10 business days before someone is even assigned to the dispute."
Now I have fees because my mortgage was declined, even after I asked them to stop payment on that, they stated get a hold of the mortgage company and tell them to. I already had and they said because they had already processed the payment they could not, But if I stopped payment they would not charge me insufficient funds fee and I could pay it another way to avoid late fee, but it had to have a stop payment because their system automatically sends it 3 times and until it is stopped or rejected 3 times I could not pay it again. But of course that did not matter, all customer service could do was nothing. So there goes another $150.00 dollars. So far this company has basically cost me over a $1000 which I don't have.
They outsource the information to my money. I had no Idea that my information was in the Philippines .

Absolute garabage customer service. Had my money stolen from a gas station 6 states and 20 hours away. Not exactly sure who I was talking o since I could hardly understand him. He was very skeptical of how sure I was that I did not use my card for these few transactions. Faxed the forms and haven't even heard from a single person claiming that my money may be returned. It's always nice being out 300+ dollars knowing it wasn't you who spent it. Thanks money network

This is the first time I have ever had to write a review about a business. And I'm absolutely disgusted with you guys, I've lost my card twice and both times u guys can't get it to me and charge for resending it when u can't do your job correctly, fee after fee after fee, still two this days I haven't received two of my paychecks, yet u guys keep taking it away, [censor] YOU

I called spoke to a lady who claimed she is a supervisor named eve or Eva or something the lady was very disrespectful...didn't help me out whatsoever she made it seem like I was trying to get a new card shipped to me so that I can take the money off it I hung up on her while she was talking.called right back and got it sent right out Thanks eve or Eva whatever your name is...you shouldn't have a job dumb [censored]

I was given this card by my job, worst card ever I told my job to switch from using them. Customer Service is overseas they can't help with anything. All my money was stolen on 9/8/17. I've faxed all the information they asked me too and also emailed it 7 times. I still have not received a provisional credit, they still can't see that the form was sent to start an investiagation. Everyone tells you something different. I spoke with supervisors who are extremely rude and unhelpful all they do is read and re-read a script to you. Allen (2420086), Angie (2420405) are extremely rude and wouldn't help me. I spoke with Marcus and Anna as well. I asked to speak with customer service in America no one would transfer me they said they don't have one. I found the client service number on line I sent an email and received an email back from a Nadia Sanni at the Client Services here in America. I called her and she was extremely rude she put me on hold for 15 mins said she couldn't get a manager in Customer Service and I asked to speak to her manager she told me she would not speak with me because I am an employee not a point of Contact for UDR which is the company I work for. I suggest my company find a new paycard as these people are the rudest and steal employee's money. Since they are all so unhelpful I have filed a complaint with the BBB I suggest everyone does that. I am filing a complaint with the Attorney's General Office and I will be filing a police report as these peole stole my money. I will also be calling Channel 5 news so they can investiagte this company.

Money was taken from my account on the 22nd of August, sent in a dispute form by fax the following day. I have given all the information required but still I have had no contact either through email or phone on the update of the case. I want to know where I stand in the case and how long is it going to take. If there is anything I can do to speed up the process please email me. This is urgent. Thank you.

Rite Aid #6708
249 Legion Ave New Haven.
Time:13:33

My transaction was approved as I did have $200 in my checking account for my insurance. As I went to dispense it at the above location, nothing was dispensed. I concerned the manager as I was not the only person with this situation. Someone after me did as well. I was told to call my bank to resolve the situation. Which I did. I just wanted to pay my insurance and not have to wait until they send out paper forms.

Went to a local Walgreens, on the 3rd of September, and tried to load $100 dollars. Two days pass, no money loaded. Thinking this nightmare is over, I load $200 on the 5th of September. And yet again no money in my account. Following the deposit, I call the ADP total pay card's customer service line, and their representative could not assist me. That's $300 dollars just gone and I would like my money back.

When I try to sign in it's saying an error has occurred I even tried to delete the app a few times but the problem isn't being solved, This problem has not happened until I updated it to its latest version, it's also saying it cannot connect to the server, please fix this problem immediately because I can't access anything or even log in for that matter

Whenever I open the money network iPhone app, a pop up saying basically "cannot connect to the server" appears every time, even when I hit the retry button on the pop up. I'm unable to see my balance or hit any other links in the app, as well. I've restarted my phone and reinstalled the app. I have turned off my internet, etc.. It was working fine this morning.

There has been a hold on my account for over a week. I have spoken with several representatives and a supervisor. I have provided three items of documents to verify my identity and I'm still unable to access my funds which are deposited directly through my employer. I can't understand why my information wasn't verified when I opened this account over a year ago through my employer. This dilemma could have been resolved in a few minutes, and it's perplexing to me that they do not seem to care about resolving their customers concerns. Each time I call, I am told to wait 2 to3 business days. It is now reaching two weeks now. FRUSTRATING

Ive noticed a withdraw on my account back in July, of 89.00 a week later they did credit it back to my card, and I had no idea they had posted that money back to my card until I suddenly checked my account. A few days later the same company took that money back off of my card, I then contacted money network for another dispute and another card. I was told to place the order for a new card first then give a call back to submit the new dispute, which I did. Once I received my card which was 5 days later, I was then told they were going to send out a dispute form and I would have to fill out that form and send the form back which I did immediately after I received it. Three representatives had informed me that it would take 3-4 days for days for them to process the dispute and the money to show up on my account, while a few other representatives acted as if they were totally lost to what dispute I was speaking of, I had one representative who tried to tell me to submit the dispute all over again which I was not pleased with because this process had already been long enough. Last week I was informed that they had received my dispute form which I sent back thru email Tuesday 8/8/17, well today make 6 business days and I have still yet received anything nor do they have any updates. I'm very frustrated and disappointed, and is considering to open a real checking account. I have been a card holder of money network since 2014. I really think it's time to retire from them, this has been such an unpleasant situation

Only thing needs to be said is what a joke customer service my boi I mean a computer is more knowledgeable and helpful
Plus there scam artists watch every penny in your account or you may lose it. They love fees unless you catch them you will get charged even when it's supposed to be a surcharge free atm. Also maintenance fee and not supposed to cost anything for puchases or declined fees
Scams thats all they are and definitely watch out for pre authorization they love doubling up on those.
Stay clear if you can

After Money Network App recently updated 3.5, I can't use it anymore, if I click on the App it will shut down my phone then I have to restart my phone again! it's very annoying, there is something not right, I have the latest Android, the only App doesn't work anymore on my phone is Money Network!
I really wish and hope to fix this technical issue, if anyone has a solution please let me know!

I was paid on a prepaid visa card which got lost so I had no funds for 2 paychecks. I called my HR person who worked with Money Networks, the administrators of the prepaid card, in order to get paid. I was told to write a check on a pre-signed check and deposit it in my bank. The bank told me the check number was not valid so I called Money Networks back and they said it was because I hadn't activated the card. I explained, again, that I didn't have the card and reported it missing. Money Network gave me a phone number to activate a card number they gave to me. Money Network then told me to take the check to Walmart and cash it. I brought the check to Walmart to cash and they refused to cash a handwritten check. I stopped at Service Credit union and opened an account to deposit part of my check and take the rest in cash. A few days later I got a call from Service Credit Union stating the check was returned and they wanted the money. They also stated they would not take another check that they needed cash or a wire transfer. I called my HR person again who called Money Networks and was told the only way I could get my money was to get another check from the Olympia store, fill it out, and cash it at Walmart. I told them again that Walmart in my hometown would not take a handwritten check and now neither would my financial institution. They argued with me that Walmart should cash the check even though they refused to cash the last one. I was also told I must of written numbers down incorrectly on the check for it to bounce however I verified the number with money network four times before attempting to cash it.

As of August 8 2017 I still have not gotten any money and I started working on June 28, 2017. I realize losing the prepaid card was my mistake but that does not mean I should never get paid. Money Networks has gone out of their way to be unhelpful in getting the problem resolved. When I have to call them I’m on hold for up to 45 minutes each time which is very frustrating especially when I get disconnected and no one calls me back.

They won't allow my employer to get the funds back so that a wire transfer can be sent to my bank account. Once they have the money they won't let it go and they won't do anything but send you to voice jail. I'm a high school student with my first job and this has been extremely frustrating to navigate. I will complain to money network about refunding the fee I was charged for their bounced check but I doubt that will get anywhere. They are allowed to get away with keeping people's money from them and don't have any repercussions for it. If there's a class action lawsuit someone please let me know.

On August 6, 2017 someone was able to make two ATM withdrawals from my checking account in the state of Florida, yet I live in Richmond VA and my debit card was in my wallet. How is this possible, how do they get my pin number?. Now I'm having to wait and summit a letter. I have call multiple times the 1-800 number with no resolution. I have bills that are automatically debited out my account and are going to be return for insufficient funds causing me to pay late payment fees, and return fees.

There was some fraudulent activity on my card for around 2100.00 as soon as I saw the transaction I immediately let money network know. They sent the form I filled it out and mailed it back. They said wait 10 business days for the provisional credit. I called after the 10 business day to see what was going on they said they didn't see anything so they gave me a number to call [protected] ext 25843 said this was the person working on my fraud case. I called her and no answer I left a message because on the answering machine she states that she will call back in 24 business hrs. Well it's been another 10 business days and I haven't heard from anyone since haven't received a letter in the mail or anything. This is completely illegal and wrong and I'm taking legal action against money network and first data. I'm sending all of the phone records to my attorney to show that the company is willfully ignoring my calls and not protecting their customers against fraudulent activity in accordance with banking regulations and federal laws

My employer deposits my check onto money network (What a joke of a company).
Money network sends you checks to you to pay your bills. Well I wrote a check to my landlord. He deposited it. Well heaven sake the next week his bank sent the check back to him. Charging him a 20.00 fee. Because us bank could not access my money via the check. Money scamworks. Did credit me portion of the$ but not the fees my landlord encured., which I had to reemburse. So basically this company sends you checks to use for bills ect. But the checks are not good. What a crock of [censor] rinky dink company. They should be ashamed of themselves! Bad news stay clear of them. Tryying to resolve an issue with these people is like beating a dead horse. Greed

I had reserved a room online at booking.com for two nights and the total for the 2 nights came up the $88.98 and when with a $100 I had reserved a room online at asked him to cancel the reservation he told me I had to pay so I went online and canceled for free. So than he was telling me that for the two nights I only paid $63.98 but when I called my card the costumer service lady told me I paid $73.00 they asked for a $50 deposit and I said okay I had a total of $57.50 on my card when he swiped it he took my whole thing and than claimed he didn't now what he's not telling me is that are they charging me and they not so now I feel robbed about the whole situation and I need my money back.

I had a double pre authorization on my card from a merchant that had made a mistake. I had called this bank multiple times to try and talk with the merchant to reverse it so i could pay my bills but i was either hung up on or sent to the main menu by. I had tried getting the adp network phone operator on the phone along with the merchant in a conference call. They had exchanged information and fax numbers and had informed me my funds should be in my card by 5 pm that night. That was 6 days ago and i hadnt had my money since. I am now switching from adp network to another bank as soon as possible so i can have a bank that will help and compensate.