These people are straight scammers. They have been overcharging US. SEE RECEIPTS BELOW.. They have charged us for replacement of kitchen counters when i have a WHOLE video PROVING that there was NO DAMAGE WITH THE KITCHEN COUNTERS on 7/28/2023 which was the official MOVE OUT DAY. They have been in the SAME condition since MOVE IN. SECOND, they charged us $700 for CARPET. ? Please look at the video below because NOTHING is wrong about the carpet. Carpet should be cleaned and repaired as residents move in and out especially from a 13 MONTH LEASE. THIRD, i had issues with this company before overcharging me for renters insurance when i already had renters insurance through liberty mutual ! They are criminals . THIRD these people will also ignore countless noise complaints , police reports , etc. I had to get the law involved in order to get peace inside of my residence and since March of 2023 I was told it was being resolved but we still countered the same issues all the way up until July 28th of 2023 which was the official move out day. I am taking legal action if this does not get resolved and I most certainly do have a case because NOTHING and I mean NOTHING has been damaged. Everything was left in the same exact condition since move in and move out. Please see receipts below with PROOF DATED. I am aware that they are already being investigated for overcharging tenants with obsessive fees. Unfortunately this will never be ok with me and I am seeking justice.
Desired outcome: Billing adjustment.
I have already sent a video proof and was once again lied to and told by collections that it was being FWD to the property manager and it’s been 4 days and no response yet. I’m tired of going back and forth with y’all about something you know isn’t right. It’s theft.