Motorite Administrators
Reviews and Complaints

I am now a week without my vehicle, every thing motorite can do not to resolve my claim is being done from their side. Phoning the call center is an absolute mess. If one get hold of someone they will refer you to the next individual currently on the line for 67 mins, I had another marathon session last week Friday as well but its just empty promises. The only reason I got this policy was because Wesbank sold it to me and they assured me its a great company with no hassles for the next 5 years. Yeah rite I can no see all the complaints on social media. It is total madness.

Claim number T686811 ID

no [protected]

I'm writing this to dispute the decision made by an assessor regarding the car Hyundai i20 plate no Km 79 Th gp,yes the car was involved in a minor accident last year in August after buying it in April and it was fixed in October the accident had nothing to do with the overheating issue only started now then I took the car in for repair I really don't understand why you guys are linking the overheating issue to the accident that took place last year that had nothing to do with the engen ,please assist I can't loose this car to the rmi people I only bought this car last year and on top of that they want R13500 for labour with doesn't make sense to me as customers

Please assist

Kind regards

Thandaza Khumalo

[protected]

Morning findhere with of my complain regarding ford Ranger registration Nuz 6024..2013 model the claim made by cannon cooling on my behalf as of the compressor, condenser and it's pipe cracked as of I get to understand it wasn't working from the time I bought the Van from all cars dealership.. now with all the claims I've made relate to the Van it's more of the cooling system you have been helpful but as of the last parts to be resolve you decline it as if it's my fault and too many claims.. I have a concern and frustration knowing you can't help my Van Aircon not to be sorted.. please find it in your side to help

21.12.2022 claim lodged policy #fnb8638 ([protected]) t651666

Claim rejected and advised to settle arrears, later claim approved for less money on quote. Bmw sent them quote as requested by motorite after few weeks of me contacting them, then claim approved but r1000 instead of r18000 as per the quote from bmw.

Vehicle service as per insurer was maintained accordingly by me & vehicle was never abused by me in any way and followed all due process of the policy.

But now they are only covering less money without informing me, so now my vehicle is stuck with the dealership because I don't have enough funds to cover the costs.

Good day

I would like lay a complaint due to a declined claim for cloak spring. We had to take our car in as the airbag sensor was faulty due a wire in the steering wheel as per check done by VW N1 city. Claim number: T616554 and policy number: ‪[protected]‬. I called motorite and I was explained this is not an essential part of the steering wheel. I asked as per the document only the rubber boots are excluding as per the policy. I want my claim to be reassed for a redundas we had to pay R3000 to have issue resolved. Why does the policy state sensors are covered but the component which caused a sensor malfunction is not on the list. I want the list to for exclusions to reviewed urgently please. This is why we have an extended warranty and a service plan.

Refer the request to to the correct department.

I took out a service plan through Wesbank on my Nissan Qashqai I purchased two months ago. The vehicle already had a service plan with motorite ending 3 June 2025 or 230 000km. I took my vehicle in to Nissan Springs on the 1st August 2022 for its 165000km service. On Nissan contacting you they were told I have a warranty plan. This is incorrect as my agreement with Wesbank states SERVICE PLAN. I had to pay for the service. I want this error sorted out urgently or my money paid back to me immediately

Good day

I requested this refund claim awhile ago and since then up until now I have not heard anything from Motorite. No confirmation that you guys received the claim nothing.

This I feel is very unprofessional 'cause when taking the money out of my bank account for my maintenance plan goes quick as for me when I ask for my money back I get no response.

I am so, so very unhappy and disappointed in Motorite's service. I've contacted you guys via telephone also. Promises were made that I will receive a confirmation letter atleast for my request of the refund but I have received nothing.

Please, I am asking you guys pretty please to just respond to my emails atleast so that I know where I stand. Otherwise we'll have to take this further and I will be more than happy to file a complaint through my lawyer to you guys. 'Cause that is what your company would have done if I was the one to own Motorite money.

Regards.

Micaela de Jager

I have encountered a problem while taking my car to service today after I called a month ago to ask if my car is still under service warranty & the communication I got was that it will expire in july only to find out today when I took my car to service I was only told today that it was expired the level of imcompetency & inconvenience I got its very disappointing after I was looking forward to renew my service plan with you but the poor service I got makes me to reconsider the decision

My Workshop whom services all my vehicles (RMI approved) has tried contacting claims department several times before completing the service on my car with a service plan through motorite. I ended up paying for the service my self and I am extremely frustrated as I am a good client with FNB/Wesbank and never have I missed a payment with either deals.

I have the invoice for the service that's was done, I have tried cancelling my service plan which they have replied saying my account will be in areas.

I am basically paying this amount of two hundred and odd rand for nothing what so ever. I am going to make a point out of this pathetic service until I have a decent response for this nonsense.

I'm a very unhappy client. We bought an Audi A5 in 2019 from Absolut Auto and they sold us a motorite from Infiniti insurance limited which covered the car for 24months/unlimited kilometers. Name of product is called Options formula extreme respect warranty V10. In June 2021 the car started to show an engine light, I phoned the motorite and they requested that I should take the car in to the mechanical workshop for diagnostic, which we did and the mechanical workshop liased with them regarding the authorizations, and diagnosis of the car of which the problem was in the engine. They refused to pay the full amount charged for the fixing of the engine and said its because of the overheating and for that they only cover R3000. We had to take the engine for engineering on our own and buy parts on our own and paid for labour which everything summed up us R21 489 less the R3000 that they paid. It's very sad that they claimed to cover the engine on their insurance plan but couldn't assist when we needed them most.

The Claim was lodged by Jaguar Land Rover Waterford on 4th Aug 2021, the assessor visited the dealership on 5th Aug 2021. To date (12th August 2021, I've not had adequate feedback on what is the delay.

I've called many times, most times I was put on hold for more that 30 minutes. Today 12th August, I was on hold for 50 minutes.

The service is shocking. I intend to take this matter up with RMB Holdings & Hollard, the major shareholders of Motorite Administrators.

Not satisfied as consulting and consultants are unprofessional and hang up when calling. Communication is poor and unsatisfactory. Not happy at all.

They refused to pay for the motor repairs. They sent an inspector who made a false report. They used a clause that a care was late for service knowing that a car would have not been serviced during a pandemic lock down or it was risky. They said that a car was modified when they did not inspect a car before insuring it. Their report is unfavorable to me as a client. They say a car broke as a result of overheating, where as the car never overheat, and their report does not correspond with Bosch report who conducted the repairs.

I would like to log a claim for a service, firstly the numbers on the contact does not exist. Eventually got through call # 1: after 16 minutes ended the call without anyone answering, 2nd Call - after 15minutes ended call no answer, 3rd call got through was put on hold after 8 minutes ended call without anybody returning to call, 4th call was dropped, 5th call was dropped.

Really impressed with service and still no claim logged.

My name is Mthobisi Cyprian Bhengu, ID number [protected], I have logged a claim for the VW Tiguan that had snapped a timing chain and damaged valves, it could not start. The inspector that went to inspect the vehicle from Motorited submitted a false report because he said that the vehicle overheated according to Shaun from Motorite, which is not true because I was driving the vehicle and it never overheat and the mechanics in Bosch made a report which does not imply that the vehicle broke down because of overheating. Motorite refused to pay the full claim amount of R26000, instead they paid 6000. This is a reap off because this is not what they promised when I took the policy. This is a mechanical failure and I expected it to be covered. I would like this matter to be reviewed as a matter of urgency and feedback be forwarded to [protected]@gmail.com.

From the 06 October 2020 I have been awaiting my policy documents to reflect the correct starting KM 's so I can take the vehicle for service.

I have correspondence from their claims department as well as the sales department indicating that they will rectify the error they have made and yet a full month later this has not been tended to.

Absolutely dissatisfying service to date from both the manager and consultant.

I have learnt about my expired service plan with motorite on my arrival at the glen service station. Due to lockdown my service plan expiry date came before the required kilometres. Because I haven't been using my car for 2 months due to lockdown. Now motorite is refusing to pay for my cars service. Im very disappointed. Is it not supposed to be what

Ever comes first. The due date or the kilometres.?

Dear Motorite,

I am completely appalled by the service I just received from MOTORITE.

Before lockdown I had a date with VW Kuilsriver to repair my car. That was cancelled due to lockdown. It was then cancelled again when lockdown was extended. Now in Level 4 they said they could not help me with a date to complete the repair. VW is closed and cannot help me.

I am an essential worker and need my vehicle to be fixed. It's a VW. I was recommended a Master Mechanic that works especially on Volkswagen to take a look at my car's problem. He has found the fault and is ready to repair so that I can continue work as soon as possible.

Sadly, the Mechanic just phoned to say that Motorite will not cover because they are not Mastercars! I was told that I could use RMI approved companies and therefore went ahead with the Mechanic.

I am one of the most organised and thorough persons when it comes to cars and would never make such a reckless mistake like this. My cars are in impeccably condition and are always taken care of by the best. So I am fuming that I took out warranty which is now throwing a Policy clause in my face.

On day of purchase, It was never specified that I needed to use Volkswagen for warranty repairs.

Please could someone with some sort of authority please get back to me. I need to have my car fixed urgently and Volkswagen who have done my services are not getting back to me.

Regards,
Charl Jooste
[protected] or [protected]@gmail.com

Hi

Please note I have called in to you guys on Monday 30.09.2019 regarding the extended warranty policy that I have with you guys i made two calls the first call was to find out where can I take my vehicle and the second was to find out how long it takes for a claim to be made.

The agent on the first call said I can take my vehicle to any VW dealership or any RMI approved workshop, getting this information I had taken my vehicle to a RMI approved workshop, the car was assessed and a quotation was sent to you guys, which was rejected I called in to find out why it was rejected I was told by your claims department that it needs to go to VW .i Had to take a day leave from work to release my vehicle and pay a R450.00 fee .If I was given the correct information by your agent I would not be running around I had to pay R450.00 out of my own pocket to you guys it may seem has small money but to me its aot I live on a budget and this was not budgeted for, if correct information was given to me this would have not occurred

I am not claiming back the R450.00 from you guys has this was your error in giving me false information, I will send invoice if required

I am sure your calls are recorded

Motorite Administrator: As I am typing this complaint, I am holding on waiting for the claims department to get back to me. Yesterday I made 3 calls (1st just reached a consultant who put me through to the claims department. It was 20min later and still no claims, I had to go, i called back, same story this time I had more time 30min wait, still no claims, I then had to go i called again 3rd time, this time held on for 40min..Finally claims..who then also made me hold on the phone just hung up. No one called back or anything. I currently am on a call again, was put through to Claims, waited 14min, then someone answered(in their very friendly and helpful tone) told me to wait as they check my claim. Iv been holding on again(now 10min since he went to check my claim) my car has been gone and waiting approval for 2 weeks now. Nothing! The Mechanics(Blue Route Auto) also waiting for Claims department to get back to them. Still holding on right now, (15min now) claims department. I would just say, this is beyond pathetic. As soon as my car is fixed i will immediately cancel my insurance with them and definitely not recommend any person on earth to even do business with them. They are pathetic useless...by the way Im still holding on...now 18min..with claims department..so its 5min to call centre, call center to Claims, 20min, claims to whoever...20min

I bought my 2nd hand vehicle in October 2018 and also bought a service plan from Motorite at the same time. On 25 June 2019 I took the vehicle in for a service ( 300km round trip to the nearest dealership ). Once the dealership eventually got hold of someone at Mortorite for authorisation, they were told that my policy number does not reflect on the system and there is no such plan in place.

After about a dozen phone calls and multiple emails I still could not get an answer as to how this was possible, seeing as they were paid in full over 8 months ago!
Eventually at 15:30 I received an email with a one sentence "apology" for the delay and was told that the policy was now loaded onto the system. This still meant that the service could not be done and I have to go back again.

My biggest problem with this is that an entire day was wasted. I lost a days work, I had to leave home at 5am and only returned at 7:20pm all for nothing! Not to mention the cost of driving 300km.
I want Motorite to reimburse me for all these costs due to their complete incompetence.