Mountain Warehouse’s earns a 1.2-star rating from 71 reviews, showing that the majority of outdoor enthusiasts are dissatisfied with gear and apparel.
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seller took wrong sum for the order
My husband bought outdoor equipment from the company www.mountainwarehouse.com. He provided the card info and the payment was taken within 2 days after he has placed the order. But the seller turned to be really dishonest guy, because he took wrong sum from my husband. And he hasn’t warned him. My husband waited for the order, but accidently noticed the difference between the sums. After that the seller stopped to communicate with my husband. Please, help us to solve this problem and get money back.
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About Mountain Warehouse
One of the key features of Mountain Warehouse is its commitment to providing affordable prices without compromising on quality. The company has a wide range of products available, from waterproof jackets and hiking boots to camping gear and ski wear, all of which are designed to withstand the rigors of outdoor adventures.
In addition to its extensive product range, Mountain Warehouse also offers a range of services to help customers make the most of their outdoor experiences. This includes expert advice from knowledgeable staff members, as well as a range of resources and guides to help customers plan their trips and choose the right gear for their needs.
Overall, Mountain Warehouse is a reliable and trustworthy retailer that is dedicated to providing high-quality outdoor gear and clothing at affordable prices. With its extensive product range, expert advice, and commitment to customer satisfaction, it is no wonder that the company has become a go-to destination for outdoor enthusiasts around the world.
Overview of Mountain Warehouse complaint handling
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Mountain Warehouse Contacts
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Mountain Warehouse phone numbers+44 203 828 7700+44 203 828 7700Click up if you have successfully reached Mountain Warehouse by calling +44 203 828 7700 phone number 13 13 users reported that they have successfully reached Mountain Warehouse by calling +44 203 828 7700 phone number Click down if you have unsuccessfully reached Mountain Warehouse by calling +44 203 828 7700 phone number 20 20 users reported that they have UNsuccessfully reached Mountain Warehouse by calling +44 203 828 7700 phone numberUnited Kindom+49 800 182 5200+49 800 182 5200Click up if you have successfully reached Mountain Warehouse by calling +49 800 182 5200 phone number 1 1 users reported that they have successfully reached Mountain Warehouse by calling +49 800 182 5200 phone number Click down if you have unsuccessfully reached Mountain Warehouse by calling +49 800 182 5200 phone number 0 0 users reported that they have UNsuccessfully reached Mountain Warehouse by calling +49 800 182 5200 phone number100%Confidence scoreGermany+33 182 888 474+33 182 888 474Click up if you have successfully reached Mountain Warehouse by calling +33 182 888 474 phone number 0 0 users reported that they have successfully reached Mountain Warehouse by calling +33 182 888 474 phone number Click down if you have unsuccessfully reached Mountain Warehouse by calling +33 182 888 474 phone number 0 0 users reported that they have UNsuccessfully reached Mountain Warehouse by calling +33 182 888 474 phone numberFrance+1 (866) 313-2493+1 (866) 313-2493Click up if you have successfully reached Mountain Warehouse by calling +1 (866) 313-2493 phone number 0 0 users reported that they have successfully reached Mountain Warehouse by calling +1 (866) 313-2493 phone number Click down if you have unsuccessfully reached Mountain Warehouse by calling +1 (866) 313-2493 phone number 0 0 users reported that they have UNsuccessfully reached Mountain Warehouse by calling +1 (866) 313-2493 phone numberUnited States
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Mountain Warehouse emailsinfo@mountainwarehouse.com100%Confidence score: 100%Support
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Mountain Warehouse address3 Eccleston Street, London, England, Greater London, SW1W9LX, United Kingdom
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Mountain Warehouse social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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I purchased what I thought was a pair of boot laces. When I arrived home I went to replace my old laces with the new ones only to find only one boot lace, even though it quite clearly say on the packaging laces. I will be contacting trading standards about this. Very disappointed
I purchased some boot laces from mountain warehouse. When I got home and went to put them in my boots, there was only one lace, but it quite clearly says on the packaging laces not lace. You would have thought if it says laces you are buying a pair not one. At the bottom of the label it also quite clearly says " replacement laces".