Dear Mustafa center,
I am writing to formally complain about a pricing discrepancy I encountered during my recent visit to your store on 26.12.24 @ 2:00 am. I purchased a hair accessory that was clearly labeled with a price of $5, but I was charged $40 at checkout. Product code: 877575
Attached, I have included the following evidence:
A photo of the price label showing $5.
A copy of my receipt showing the $40 charge.
I brought this matter to the attention of billing counter @ level1 at the time of purchase, but the issue was not resolved. I would appreciate it if you could refund me the $35 difference and investigate why this error occurred to prevent it from affecting other customers.
Please let me know how you plan to resolve this issue. I would appreciate a response within 3 days. You may reach me by phone at [91-[protected]] or by email at mahesvarii.[protected]@gmail.com.
Thank you for addressing this matter promptly. I look forward to your response.
Sincerely,
Dr.M.Maheswari
Claimed loss: 35 $ for the mistaken billing amount
Desired outcome: Please refund
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