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Mustafa Centre
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www.mustafa.com.sg

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Mustafa Centre Complaints 50

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8:44 pm EDT
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Mustafa Centre This complaint is not regarding product

Your billing department one girl nisha I never buy the one thing then she charge the bill. Thats this is first time I noticed that. Becouse I never buy the jeans jacket ($24) then she charged my bill after I reach home then only realise that some or I going back to india on leave that'sfy. I want remind you all I don't how many times your all charging without buying items also.

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Stephen moorthi
Singapore, SG
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Feb 01, 2022 2:23 am EST

During holiday only a few cashier counters are open, ending waiting more then 32 min in Q.. how to clear people out after purchase the earlier as possible from over crowded if the cashier are open

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1:33 pm EDT

Mustafa Centre Samsudin - men’s jeans section staff

Hi I tried to shop for men's shirt and jeans .. I encountered number of rude remarks now and then during my search for the right apparel from this customer service employee named samsudeen. Not only that he never helped on any simple trying to give negative or lame responses. As u usually buy once a year I did browse for few sets so does the trials. He kept pointing to me they staff abt this and at one pointgave feedback as if we r. ignorant. When I question his authority he express no regret instead challenge us to go any supervisor . Totally pissed of and he kept arguing back with no regrets and fear ..: very very unfriendly and total lack of customer service skills

My contact is [protected]
My email is [protected]@yahoo.com.sg

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3:08 pm EDT

Mustafa Centre Very bad customer service

On 31 Aug at about 2.10am, I was browsing at the cordless hair clippings counter. As I was browsing through a salesgirl came in the counter and suddenly increased the radio volume she had on the counter top. I was so shocked and angry at the same time. I really do not understand what cause her action. I quickly get the item that I want to buy and proceed to the cashier at the opposite site. What I dont understand is how come a salesperson who is assign to work at a hair clippings counter is allowed to played a Mashall brand radio so loud as if it was her own house. I think the Management should assign her to the Hifi and TV department. Very bad working attitude. Here I submit a receipt of the item that I have purchased. Hope the Management can educate the salesperson.

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7:20 am EDT
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Mustafa Centre Cowhead 100% fresh milk

I buy 4 box (4 liter) milk 22/03/2019 11:30pm for our home use and some other things, pay by bank card payment receipt is misplaced. After few minutes come back home and keep in refrigerator next morning today) want to heated up the milk but all spoil. Repeat again and again s times but all same spoil. Please check carefully because milk is daily use and children also have to drink. Some photo and video is attached.

Thank you
Balwant Singh
+[protected]

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5:41 am EDT

Mustafa Centre Shower head aroma sense as-801

Dear Sirs,

I bought the shower head Aroma Sense AS-801 in your store, price 85 SGD.
This shower head has 2 filters that need to be replaced once wasted.
For my surprise your store provides the shower head but NO the replacement for one of the filters. That makes the shower head completely unusable.
Could you please as supplier of this product explain me how to get the Filter?

Thank you

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9:59 am EST
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Mustafa Centre Jewellery

I bought a gold chain from mustafa which was very expensive and aft two days it bend from one side and when I went back to them to show they say it was sold fine and they take no guarantee on the items after sold, which was not told when they sold the product.I have asked them what they can do nothing is there answer what is the point of buying things from know places. It's been already 10 days now they have taken it by saying they will do lazer soldering which still they r not sure wether it's going to fine or not.absolutely ridiculous is the stuff and there way of handling. Pls help if we can sought this out.

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Onkar Singh Gill
US
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Aug 29, 2015 2:42 am EDT

Before 1 week i buy gold bangles for my wife, but after reaching home little part of bangle get white. My wife to clear the white color but it comes from the internal surface of gold.
will u help men resolve the issue.

Regards,
Onkar Gill
+65-[protected]

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Sushilsahu
SG
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Sep 07, 2013 7:50 am EDT

Hi yesterday night I also bought a necklace set for my wife. When I bring to home and my wife wants try the ear ring found broken. Then today I took to them they said no guarantee on this. If I go for soldering then they ll charge 32.1 cent. An lady employee is very rude though another uncle was good. Today their manager was on half day leave. Tom I m going to approach him lets see. I ll not recommend mustafa for gold buying. Their price is higher compared to near by shops that too things are broken. Be careful friends
Best regards
Sushil
[protected]

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1:40 pm EDT
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Mustafa Centre Didn't received warranty card

I have Purchased 2 LED TV of Samsung From Mustafa Centre dated 27th august 2011, at the time of purchased person on sales desk said that this comes with International Warranty card and pan india so i have purchased, but after coming to india i didn't find any international warranty card or any other appropriate document with the product, so i had written emails to the mustafa center, but they have not replied any single email. Even when i have called they have disconnected phone after hearing all the matter and then after not receiving phone calls.

Invoice detail:
Invoice no. CA-70280
Invoice no. CA-70226
Brand: Samsung LED TV 4005500WIs09

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3:13 pm EST
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Mustafa Centre Tourist's tax for goods and services not refunded for 1 year

GST Reg. No. M2-[protected]
I had purchased goods worth $ 1272.80., I want to know the reason why until now I haven't recieved my tax refund. If it had been stolen or I failed to qualify for tourist refund.
Date Price
26/01/2010 179.00
11/12/2009 1016.50
11/12/2009 3.50
11/12/2009 45.00
11/12/2009 11.80

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12:01 pm EDT
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Mustafa Centre Tax not refunded for last 5 years

My GST Reg No. B0312031

Please find attached copy of GST refund having all the details mentioned by you.

>- country of purchase - Singapore
>- name and shop location - Mohamed Mustafa & Samsuddin Co. Pte Ltd. Singapore 210668. GST Reg No. M2-[protected]
>- purchase date and amount -
21/05/2005 S$ 876.90
21/05/2005 S$ 125.00
21/05/2005 S$ 011.70
22/05/2005 S$ 199.00
>- the name of the buyer written on Global Refund form - Devendra W. Mahadeo

Nobody is showing any interest in my Tax refund. I tried contacting the merchant, local GSt team and consumer complaint unit, but everybody is silent on this .
>
>Need your intervention in my GST refund, which is pending for over 5 years now.

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sathishramya
SG
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Oct 11, 2014 5:54 am EDT

Hi Sir / Madam,

Hi i am Ramya i am dependent pass holder i was stay in singapore past 5 year's, today i was went to mustafa for purchase some watche's and other accessories, before i was confirm with the Mustafa GST counter about the GST claim, they was informed dependent pass not able to claim the GST, But sure i know dependant pass can claim GST if less than 365 days stay in singapore, i was claimed many times, So again i was check with the GST counter in mustafa the officer said get the letter from the Singapore Custom's for reference and also they said later the senior staff Saraswathy will come at 04:00pm, pls check again,

So i was rushing to Changi airport to GST counter and checked with the officer, the officer check my passport & IC and informed CONFIRM depandent pass holder can claim GST in singapore, So we request the officer to spoke via phone to Mustafa GST counter officer Miss Saraswathi, The officer was spoked also, But Saraswathi not accepted and also she spoke very rude to the officer, and saraswathi was said No seal in passport, then the GST officer said the Ramya holding Dependant pass IC so no need chop on the passport, we got a record in & out, But still this Mustafa GST officer saraswathi not accepted, she don't want to listen the goverment rule's,

So pls check & seek your kind understanding into this matter,

Thanks & Regards
Ramya

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questionss
KP
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Jul 18, 2010 3:23 pm EDT
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Im not sure if you did fill up form and SHOW YOUR GOODS at the airport? Then you'll get refunds back in cash or thru credit card..

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7:20 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, Two days back i was shopping at Mustafa Centre singapore for goods, and while paying thru my card the swipe machine at the mustafa counter, showed a transaction failed / error msg, even after trying 2-3 times. i did not purchase anything and went out. When i checked the online statement, it shows that an amount of SGD420 has already been charged to...

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Overview of Mustafa Centre complaint handling

Mustafa Centre reviews first appeared on Complaints Board on May 19, 2010. The latest review Concern regarding poor assembly toys service and product quality was posted on Aug 29, 2024. The latest complaint Pillsbury chakki atta was resolved on Jun 21, 2022. Mustafa Centre has an average consumer rating of 1 stars from 52 reviews. Mustafa Centre has resolved 4 complaints.
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  1. Mustafa Centre Contacts

  2. Mustafa Centre phone numbers
    +65 62 955 855
    +65 62 955 855
    Click up if you have successfully reached Mustafa Centre by calling +65 62 955 855 phone number 13 13 users reported that they have successfully reached Mustafa Centre by calling +65 62 955 855 phone number Click down if you have unsuccessfully reached Mustafa Centre by calling +65 62 955 855 phone number 6 6 users reported that they have UNsuccessfully reached Mustafa Centre by calling +65 62 955 855 phone number
  3. Mustafa Centre emails
  4. Mustafa Centre address
    Block 668, № 02-18, Chander Road, Singapore, 210668, Singapore
  5. Mustafa Centre social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 16, 2024
  7. View all Mustafa Centre contacts
Mustafa Centre Category
Mustafa Centre is ranked 44 among 67 companies in the Department Stores category

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