CB Internet Providers MWEB.co.za No response to new service online order

MWEB.co.za review: No response to new service online order

JoGeBz of Cape Town, ZA

Jan 01, 2025 8:44 am EST

Verified customer

Featured review

I applied for a new MWEB fibre service on 09/12/2024 -
Order No. X14574228.

Thus far, the process just seems to be in no man's land. When I phone for a follow up, the calls are cut. The MWEB app chat service is terrible. On 24/12/2024 I held on for 4 1/2 hours. I chatted to an agent to tell me the order is stuck, but he will resolve it.

Why was I not contacted to resolve the matter?

On 31/12/2024 I held on for 6 hours on the MWEB chat app and had no response, I simply gave up.

My current contract expires today, the previous ISP DSTV Fibre has discontinued the service and recommend MWEB.

I reached out even on MWEB Facebook Messenger and got no assistance.

How is it possible that they simply do not care about service?

Where is senior management to take accountability.

Thank you

Desired outcome: I would appreciate your swift response, delivery of the hardware and activation of the new service.

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087 700 5000
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087 700 5000
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mwebinfo@mweb.co.za

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care@mweb.co.za

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MWEB Building, 100 Fairway Close, Parow, 7500, South Africa

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