MyUS.com / Access USA Shipping
Reviews and Complaints

A valuable package was sent to Myus.com 1 week ago through Fedex.
It was received and signed by them. Since 6 days, they refused to tell me where the package is.

When they receive a package they normally check the price or value of the item for custom purposes. It appears that in the process of the determining the price, if they found a very valuable one, they keep it for themselves and then tell you that it is lost.

They received my package with the tracking number 9405508205497006570824 on USPS, but they say the can't locate it and I have to wait.
PayPal, eBay, USPS and the seller all confirmed that my package was delivered to MyUS. As you can see on the photo attached USPS shows it was delivered. I also lost my case of eBay and PayPal as they confirmed it was delivered to MyUS on January 16, 2020.
Please help.
I am so DISAPPOINTED.

i purchased an item from ebay through myus.com app and that item delivered at their warehouse on 6 Jan 20 and today is 17 jan 20 my parcel is in queue for 4 days now and no moment of my parcel yet. Im very disappointed on their service and today on 17 jan 20 they deducted 7.5$ without any intimation or reason. ive mailed them so many times and no positive response.

I was notified by MyUs.com staff member joe, that my 50 year old pilots helmet which was destined for a museum in Australia was on the USA restricted military item list. I own a law firm so checked the legislation out to see what joe was referring to and found he/she had mis-identified the part number which related to ballistic helmets. I explained this in great detail and asked to speak to a lawyer for MyUs which was refused. I was told my item would be destroyed.

Hello, I would like a full refund. I just read that since the laptop battery is ion... That means you wouldn't ship it out.
I need my money back please thank you. Also please be specific as possible about what exactly you won't ship.
If you send a laptop without the battery then what good does that do than you guys eating our money away?
Once again. I request for full refund.

My shipment never was deliver to me, was stock at custom in Portugal because some foods
I pay MyUs 130.41 FedEx maybe I should have check on policy about foods but MyUS never try to partly refund me after I open a claim on PayPal was closed on MyUS favor. Okay but since I did ask them expressly not to have the package return to them, they did agreed I have a email to prove it, they still since try 4 times to withdraw 130.41$ in PayPal for return shipping and harassing me non stop with emails to pay past due 130.41$
They close my account before my package could be deliver not to be responsable. I ask them true to close my premium membership not my account.
Good trick from them because they did reopen it few days after to get money on the return who was never return to them. Still send me emails non stop on past due account. I file a fraud report on them and expressly ask PayPal to check about again unauthorized payment.
Never use this company it's not cheaper that USPS not much and they don't care if you get your delivery or not, they pocket the money and say " very sorry for the inconvenience" plus they try to get more on return package even if you say NO.

This is my first time of using their service. A friend sent me a package to my suite and the package was received by them two days ago and I wanted to login to check if they've logded the package in my suit all I got was account can't be found. I went on to chat with their customer service live and they told me my account was cancelled. No emails was sent yet and no reason whatsoever. I'm a Nigerian I believe they're doing that because of racism or so but for two days now i don't know what's going on and how I'm gonna get my package.

I wanted to import some seeds of the plant strongylodon macrobotrys. I asked my country's food and wares authority beforehand whether import was allowed. They say that seeds don't need a certificate. However, now that I ordered the seeds and they have arrived at myus, they won't ship them to me. They say I do need a certificate.

I have explained them several times now that I don't need a certificate. They keep giving me the same short answer and they won't even inquire at the customs. I think this is a very short-sighted attitude.

The seller won't do refunds but I'm going to send back the seeds to him anyway. It would be a shame if they get destroyed. Too bad I have to pay myus 7 dollars for that.

Did blunder using their so called cheap mail forwarding services, yes they are cheap but in performance not in cost unfortunately, for shopping of 176$ from amazon, then paying them approximately 200$ for shipping for same package twice and then paying 420$ for custom clearance in pakistan, so totally paid 620$ for shopping of 176$,
This all happened because they chose the courier by their own, as in my case they used FedEx as their partner in crime, despite requesting and begging them not to use FedEx because it's private courier and comes under hawkish eyes of custom duty having worst experience in past, they ignored all my requests and just sent the parcel through FedEx again which made my life hell and broke me financially and emotionally for long time, when i complaint to them, they just replied that it's my fault because i chosen to ship cheap way, in reality they give you very limited option to chose and catch you up in trape of so called cheap shipping but they will never tell you about the custom duty you have to pay at destination for their so called cheap FedEx,
Recently one of my friends received the same amazon products by usps, though it was bit expensive than FedEx but he paid just 50$ custom duty because usps uses government to government courier services and it cost you less at destination,
Myus.com will never tell you the hell of amount you have to pay at destination as custom duty which is almost double or triple of the total shopping and shipping cost most of the time, neither they will follow your advice or guide you about such things,
Customercare representatives are so illiterate that they will keep sending you copy paste replies of your queries and will try their best to make you realise that you are the one at fault!
Anyways I've cancelled my account with them and advise you to be extra cautious while dealing with them!

Im posting this here because Im tired of waiting for the compensation of them losing my package.

I made my shipment request 4/11/19, several days later they still had not sent my package, and I get notified that a package that was on my suite was missing, 4/17/19 the remainder packages were sent and they told me they were still "investigating" the issue

4/30/19 I receive notice that "Package not located - Escalated for Payout". That the case has been escalated to management for payout

Well here i am still waiting, almost september hoping writing this prompts management to pay me my $310.6 that my lost package was worth.

Tired of asking for my money, they always respond in the comments, but there has been no payment nor solution.

The image is the last answer I've got 06/27/19.

Completely lost confidence in these people, Im 310.6 U$D poorer because of their imcompetence and lack of respect to the customer.

i have had Myus account for 4 months and in prime day i bought a lot of things
yesterday when i wanted to check my account i couldn't sign in and i am living in Dubai .when i sent a message to support they told me your account was cancel "I already received an update from our Compliance Team and unfortunately, we can no longer reactivate your account. We are really sorry about this.."
and i have 2 problems :
1- why does it close?
2- i have 100 kg parcels inside my suit number and it's cost is about 15000$ at least they should send my parcels to another us address

Hi, I added 2 credit cards as my payment details in myUS' website. MyUS deducted USD3.10 from my Mastercard and USD2.59 from my Visa card on 12 June 2019. They told me that the refunds will be made within 48 hours. Till today, there is not a single refund.

The customer care officer called Mariah, had told me on 2 separate occasions that myUS has processed the refunds but was unable to tell me when exactly the refunds were processed. I called up my credit cards issuers and both issuers said there are no refunds pending into my cards.

Subsequently I contacted myUS again asking for documentary evidence but there has not been any reply to my email since. If indeed the refunds have been made, why was myUS unable to give me a date of those refunds and supporting documents evidencing such refunds?

Is this a fraudulent website?

Hi, I want to close my account and there is no place on the web site to do so.
I have been trying to buy and when I confirm my order it says that I have to introduce my address in english!
I have been charged for a service that I cannot use.
Please send a link to close my account, I do not want to pay any other fee for this service.
Thanks,
Maria Mercedes Irisarri

item that was supposedly shipped in a sealed bag in a sealed box didn't arrive and they are trying to convince me to lodge a missing item claim and make a claim against FEDEX. I have provided photos of the packaging, they are refusing to explain how the item has magically escaped from a sealed bag and a sealed box. This is a clear case of theft of the item as it was never packed in the shipment and now they are trying to get me to make a false claim for the missing item. totally lost faith in the morals of this company.

My US is the worst shipping company I have had to deal with so far. They have been unable to realize the simplest task to send me my package from US to Turkey on time.

A friend of mine wanted to send me baby clothes as a present and we thought this company would do it properly. It was slightly cheaper comparing to some other companies so we chose My US.

My US wanted to see the receipts of these GIFTS which were bought months ago during black friday. They didn't accept the one receipt we found and made us wait 5 days. And they said if we took longer than 5 days they would charge us more more money for "storing the items". Fortunately we were able to find all the receipts.

To make our experience an even more unforgettable one, My US decided to put the items in a box before shipping them even though they were already in a nice package. For this, they charged us 10 more USD which we didn't know we would pay.

Unlike some other companies they declare the price of the presents and we had to pay customs for our newborn baby gifts when they finally arrived after a long wait.

It has been the most frustrating experience dealing with unpractical people such as everybody working in My US. The clothes didn't make it on time and they are the most expensive gifts we ever received. We had to deal with so many obstacles they put in front of us, we were not happy to receive our package at all.

I am in the process of contacting consumer fraud attorneys in Florida to mount a class action law suit. If anyone is interested in the details to join in please contact me at usatradesea@gmail.com

I have the documentation trail for my shipment from the shipping dock of my supplier to the intermidiary which is MyUS.com and on to me in Thailand. I am an expert in the field of Import-Export logistics with 35+ years of experience. I plan to bring a fraud case against this company.

Made the worst mistake of trying this service. I have been using another similar service since the past 6 years and because these guys have an option to combine the packages I thought of trying this out. I signed up for a trial and got my first order shipped to them. The order was from amazon and came in three packages with a total of 5 items. I select the option to ship these from myus and the shipping charge is showing as $32 (which is more than the other service I have used) but I decide to go ahead. When I land on the checkout page the cost of shipping goes from $32 to $51 and I am surprised obviously. I look at the breakup of costs and it says that they have added $18.51 as a fee for dangerous good, which is really a shock none of the items I have shopped are categorised as dangerous goods with any of the shipment companies or any retailer or even a the airport or even on myus website. Every freight company will have a list of dangerous good and I always take care to read that list before I sign up. I decide to chat with the customer service agent and get connected to someone named beryl grace. This person basically tells me that I need to check and be aware of the policy of their service before signing up and and they cannot list all the items on their website and I should be smart enough to know if my items are "dangerous goods" which they are not. I know that because I am shopping this item for the past 6 years from the us and having it shipped every freight company will have a complete list of dangerous goods but not myus because otherwise how will they get a chance to add random charges to fool the customers off extra money. How about listing the dangerous goods on your website like other companies

I was looking into purchasing a gently used bag from a popular US website (Tradesy) that does not ship to Canada. Their website recommends MYUS so I thought it was a trustworthy website, created an account, linked my payment information in anticipation for my order. My order was reported delivered (apr 3), I waited 48 hours for them to process it and perhaps notify me its ready for shipment and yet my "mailbox" was still empty. Sent an email (apr 5) and received a response (apr 7) asking for tracking info. I sent the tracking info. They respond (Apr 9) asking for an email with the order I placed, same day I forward my invoice, they respond that they were very sorry and that it would be escalated to the higher ups... but there was no update as to what happened and where my bag went... might I add that they said I would get a response in 24 hours... over 48 hours and no response... im out approx. $820.58... no response and no accountability. So far so absolutely NO recommendations from me. Not happy and getting more unhappy by the minute.

If you are using this company to ship your products to other countries, be really careful. I have a big trouble with them. First I tried to contact them to do not receive a product which I've bought while I already had the authorization from the supplier. However they said that they couldn't stop the process and I need to wait the product arrives at warehouse to then start the return procedures. When the product arrives, I made the solicitation strait way, I gave them all the supplier details. Even though I received an confirmation email saying that everything was all right, they send the product to me instead. They do not have a hand line for contacting, only by chat or email which make very difficult to solve any problem faster. The support team is useless, they give you lots of case number that when you try to contact them to talk about the same problem through the number that they gave you, they never know what the case number is related to. If you want to return a item, try to contact the company which is shipping your product. They are very helpful and have correct procedures. Thanks