Wisely review: Worst company by far

I wish I could give zero stars but that’s not an option on January 1. It was a charge on my account for $278. I immediately contacted them. It’s for a credit builder account with a whole Nother person‘s name on the actual statement that clearly is not me. I talked to one person they assured me everything was started no big deal a week later I get a card in the mail with that’s not my name I call back. I explained what happened. They said oh we’re so sorry. I asked about the paperwork that I’m supposed to fill out and then email back. They said wealways send it out
They overnighted me a new card with the correct name on it and then tell me that they can’t send me the paperwork that I need to sign and then when I do get it that I have to email it back to them
Day 12 I call again about my sixth call. They say oh no write this email that will get the dispute started all the while all the other calls saying that it would be investigated here we are 15 days later and you’re telling me that it’s going to be until February 15 to do the proper investigation. I called to talk to a supervisor I talked to a supervisor that barely spoke English. I asked to speak to her supervisor and she said there was nobody above her. I asked to speak to somebody that was equivalent to her and she stated that she would leave an email and somebody would call me back within 24 to 48 hours. Still nothing. I wish I could give zero stars. The only one star I will give you is that the card is purple
By far, the absolute worst company I have ever used. I got this through my employer, it should not take 45 days to find out if something is mine or not when it clearly says a foreign name on the account that’s not mine absolute worst service ever do not recommend zero out of zero