Nando's Chickenland
Reviews and Complaints

It is the 4th or 5th time now. Nandos has a tendency of not answering the phone deliberately. they don't answer the phone and when they answer after 25 min. they ask me, i just called now and i am saying i called many times. Every time yohhhhh. irritating because i am hungry and someone just brushes me off like that and is their fault that i am angry and more hungry now.

On the 30th july around 4pm, went into the drive thru of n12 nandos in klerksdorp. Got no service or even customers service from the collection window at all... worst expereince of it all as if the lady at window cant even apologize or say please and thank you or anything and then demands me to then eventually take my order after waiting 5 to 10 mins... so i left with a sour taste in mu mouth

Kindly allow us to express our disappointment regarding the service rendered to us by the newly opened franchise at Constantia kloof. The above mentioned order came stale and cold, the taste of the meat very bad and the pap stale and livers dry and only 6 of those tiny liver pieces on both the liver orders. It is so disheartening to place an order craving for Nandos and come across the type of insult that we received from you guys. I know that you expect to get support from us as we are situated proximal to your business area, but if this is what we will pay for, you better give it a second thought. We called the restaurant at 21:28:07 and no one answered. It seemed to us that your workers had already knocked off by then. When you have advertised 22h00 as a closing time. I will expect you to reimburse the money you stole from us or replace the food that we paid for.

Visited cresta on the 29 of July at 15 hundred hours
Purchased pap and livers, two cokes and spicy rice

Service delivery very poor
Staff not welcoming

Spicy rice and chicken arrived with only 5 strips of chicken with a bowl of rice

Pap and liver took 45 minutes to arrive after assurance from manager that it won't take long plus minus 45 minutes

Pap arrived with only 5 livers and very dry. This is pathetic

Hi,

Today I ordered haft peri peri chicken with rice and french fries. Me and my husband are big fan of Nando's chicken but this time it was really dry, tge french fries oily and cold. After trying I asked to replace the chicken because it was overcooked. At first I was ofered to put souce on. Really? How it makes dry chickdn better? I asked to replace and they heated up the same piece and handed back. It is unacceptable! Very dissapointing. Metrotown, Burnaby BC

On Friday 21 July 2017 at 19h30 I called Nandos St John's Pinetown for a delivery.
I placed my order after the second call attempt. I spoke to Nkululeko and ordered 2 1/4 chicken breasts mild with extra sauce, chips and Portuguese salad. She said the order will take +-45 min when I asked. The order arrived at 20h11 On my door. After the driver had left I opened my food only to find that 1 breast was not fresh... the meat was hard to chew on and you could tell it had been grilled a few times. It was not tasty at all. It was a left over chicken breast, I don't know from when. The Portuguese salad had a Thursday sticker on... and it did taste off and smell off... especially the tomatoes. Why does Nandos do this to us? So they served all their eating in customers with fresh food and left the not so fresh for deliveries? Why? I'm so disgusted, I want this to be taken up.

Order nr Alette/5977 20/7/2017 18H03 - Douglasdale branch.
1 x nandos roll was not delivered with the Livers. I phoned as the delivery guy has left (did not check the order prior). Scelo promised to have the role delivered within the next 10 min. 1 x hour later I had to phone and query. Spoken to Manager. He aplogises. Not enough as my food was cold by then. The livers was hard and tasteless. I asked for mild, it burn badly, definately not mild, hot as hell. Food is quite expensive but it was the only delivery menu I could find at the time. My 2nd time I ordered from them. Food not tastefull.
I would like my money refunded. Manager offered to send me the role the next day. hahahahahah. sure, why not.

I have been very tolerant with Nando’s Banbury Cross, I’m not certain if it has become the sub-standard to serve burnt chicken and to make matters worse when you request for extra sauce they just deliberately decide not to honour it. I have decided to type this complaint because I feel it’s only fair to expect what is being promised by the brand. To put it in short the repetition of what has become the norm repeated itself yesterday . I seriously don’t think it’s fair. I went to Nandos at 17:79. My order number was 431. I’m really unhappy with the service.

Name: Zandile Nhlengethwa
Cell : [protected]

Hello,

On Friday 14/07/17 my work colleagues and I phoned the Malaga, WA Nandos to pre order our lunch (we are very busy at work and do not have much time to leave the office, hence why we pre ordered).

My work colleague went to collect our order only to find that when she returned to work, a burger that we ordered and paid for was not in the bag.

When we phoned to advise Nandos of their mistake, he accused me of lying and then questioned whether I was going to ''come and get it''.

This was extremely inconvenient as I then has to leave the office (again) to go back to the Nandos store to collect my burger. When I got there, I suggested to the lady behind the desk that I should get the burger for free because of the reasons above. She VERY reluctantly gave me $8 for the burger, shoved it in my hand and walked off without saying anything.

I work in customer service, and I know this is definitely not the standard in which you should treat your customers!

Go in for my nandos, was rushing for a train to work, got a take out. Get to the train station and find out my double chicken wrap that I asked for no yoghurt mayo in, was absolutely pissing dripping In yoghurt mayonnaise. Luckily for your idiot chef I'm not allergic to it, but I find the the taste very displeasing, so i has to throw my whole wrap in the bin. What a ducking waste because of some idiot not doing his job Properly. Note the photo. Cashier did her job. Chef couldn't read apparently ? Nice one

I ordered good at nandos polokwane at 18:18 I'm still waiting for my order at 21:00 now still no order.Made several calls to the shop or call centre and it seemed like a joke to her. She told me that were waiting for orders to be more before they bring my food. I asked her where this person issue said the driver is on a bicycle and will not hear the call. It's 3 hours since I made the order

Hi There,
I would like to make a complain about the experience l had on Park Royal (London) Nando's date 09.07.2017 time is about 21.30.
I am one of Nando's regular customer and l had my Nandos card.I have been taking my lunch with my colic in Park Royal branch often and l also go there with my family member as well for dinner.I never had any problem on the service or food all these years until last night.

I went there with my wife, there was a guy asked us how many people sitting in we said two and he looked around and said to us 2 min table will be ready for us and asked us to wait.We have been waiting about 5 minutes but he was ignoring us despite of l was standing right next to him.He was avoiding eye contact even when he was talking to me first.

There was another customer came alone and asked table for 5 people he said 25-30 minutes.Customer were happy to wait but he did not write customer name down for record, customer suggest him to put his name down and he did it after.He was not sure what he was doing to be honest with you.That was my impression when l looked at him.There was another couple came alone and they needed table for 2 people same as us and he put their name down.He start written name down which usually happen in there, because that branch is quite busy.Thats the best way avoiding any confusing.
l have been waiting more than 5 minutes despite of telling 2 minutes which is fine busy times can happen but when he was putting someone else name down that's the problem started.l asked him if he did not put my name down he said what are you waiting for ?I said l asked table for 2 and you said 2 minutes now you telling me what am l waiting for.His body language was quite aggressive and he was not looking on my face when he was talking to me which was not very nice.

At this stage l wanted to talk to manager and he said he is the manage and did not let me speak to anyone else.I asked his name but he did not provide his name and he said I AM NOT GOING TO GIVE YOU A TABLE, GO AWAY, thats exactly what he said.He also said I can complain anywhere l like he does not care.

I went out for dinner with my family member, all we need is have meal, have good time thats what people go out for.I did not want to have any further disquession with him in front of my family l left the Nando's and had my dinner in Pizza Hut which is opposite of Nando's.If l was not behave what it supposed to be when we were waiting thats totally understandable but
I never lost my control despite of his agressive body language, ignorance and telling us off.

My point is now Nando's is a big organisation, main problem in big organisation is that controlling is not that easy to every single member of staff, but if that guy is a manager l definitely expecting as a loyal customer, no tolerance such as behaving to customer.I wont be going any Nando's until l hear from you guys, l realy need to know how are you going to handle this issue.I am an IT myself and specilised social media and blogging.I will raise this issue all necessary platform if this issue is not solving in right way.
Please do not misunderstood, I am not blackmailing all I need that is he should understand that he can not act like a smal kebab shop owner.Because that what we felt.

I never had such an experience in my life.I travel quite alot all over the world and been into lots of different restaurant.As l mention earlier l felt like l am in a local kebab shop and the guy running that kebab shop is acting with his own ego.It is absulatly unbelievable.

I called the shop today to get his name, they said they will check CCTV and get back to me with his name.

--

Kind Regards

On 07 July 2017, at about 19:10 pm, I went to Nando's Blackheath_ Cresta, where in I ordered a full chicken lemon & herb, cut in 8 takeaway. Within a short space of time, my order number was called for collection and the move was suspicious.

Upon arriving at home which is plus/minus 10 kilometers away, I was disgusted to find out that 2 portions were missing and one of the six portions was already half eaten.

I immediately called Nando's and spoke to Simba who identified himself as a manager.
After relating the incident to him, he asked me send photos of such which I did. He then promised that he will send the driver to drop off my order which he failed to do.

I'm calling to everyone, please watch out for Nando's Blackheath, they are Hyenas that eats from the customer's plates. Shame on you Nando's!

We placed an order around 10am 07 July 2017, for twelve(12) people. At 12pm when we went to pick up the order, the order was not ready.
Eventually we got the order and we left.

When we got back to the office, we discovered that all the starch within the order had been missing. Two hours later they came to drop off the missing order and STILL the were other things that were missing. Other staff members did not eat, as the second time they had decided to bring things that we did not order.

This incident just spoiled the mood in the office. The people who placed an order and picked up the order are now being blamed for your incompetence.

There is an earlier incident where we ordered pap, and got served stale pap. So this clearly shows that there is something seriously wrong with Nandos Midway Mews.

As compensation; we want our money back!
The bill amounted to R819.30.

It was not all worth the money spent, petrol and our time!
Hope to hear from you soon.
Nkati [protected]

I ordered a quarter chicken with saucy rice, the chicken came raw and being a chef Im very much aware that you can get extremely sick and even die from eating raw chicken, I returned the meal, when the replacement came the chicken was cooked but the rice was hard as if it just came out of the rice packaging. I wasnt impressed at all as this is my favorite Nandos unit and they dissapointed me twice in one instance.

Good day

Please note yesterday 29 June at 17:57 I placed an order for a full chicken and 2 sides wedges and garlic rolls, cashier confirmed my order and delivery, after 1 hour and numerous calls with no answer and long waiting q I still had not received my order to feed my family after coming home from work and expecting to get a meal, please see below the amount of times I called and by 20:40 had still not received my order, I then call and speak to a manager Bastille who till now this morning I am still awaiting for him to call me back, he has not bothered calling me back like he said last night when I queried where my order was. I then get a knock on my door at 21:00 from a driver of nandos wanting to deliver our supper food we ordered at 17:57! I am beyond disappointed! I told the driver to take that back we waiting 3 hours for food 3 hours! I am definitely taking this matter far! I expect something to be done I expect a call an email and compensation for this! Nandos sparks road you have disappointed me and the service and the manager who calls customers but don't! Terrible

Regards
Sheldeen
[protected]

Date : 27 June 2017

I went to Nando's Boulders Mall last night to buy supplier with the vouchers and I was chased away like a fraud, the manager said I have fake vouchers and I asked him to call customer care and verify the voucher numbers and he said he can not do it today he will do it tomorrow 28th. I told him the vouchers are not fake and he should respect me infront of other customers but he did not just care. And then he also said they do not take vouchers anymore and I asked him ( his name is Sbandi or Sibandi) so I asked him which is which my vouchers are fake or this restaurant does not take vouchers at all and he said both.

What he could have done is call me on the side and explain it to me and call customer care and verify if the voucher numbers are not fraud. Here is my voucher numbers and advise what is the next step for me as I do not want to get embarrassed again:

404580
404581
404582
404583

My husband and I ordered ordered Nando's for the family. The kiddies meal was not at all up to standard. The chips was hard and stale. The burger only had sauce and an undercooked piece of chicken . I had to make another meal for my child. This is not the first time this has happened. Nando's quality has gone down and prices have gone up! This is not ok! The previous time we ordered Nando's, I had the hotpot and the rice was extremely undercooked and had only three tiny pieces of chicken ! Very disappointed Nando's.

I ordered a takeaway from Nandos bramfisher to my disgust the chicken was dry the livers was half cooked and just put into a cause with no flavour in the chicken or the livers very disappointing eating Nandos for years. This has been the worse and just keeps going down what is the Nandos brand doing about this there is stands it has dropped to a very low. You charge fortune to have a meal but the food stands are never the same. For a multi national brand you should not be serving this sort of low stand meals.

I visited the Nandos (branch at Mt Edgecomb).. the stafff wheere rude and arrogant... upon arrival of our full chicken we had seen that it wwas raw, only for us to request thatt it was cooked some more.. aftee the waitor brings it to the table the chicken is stilll the same slimy and bright pink inside...

I asked for a takeaway of my livers that were bought but the waitor leaves the packets on the table and ask that we do it on our own.. this is the worst service I have actually come across.. managers and staff should value customers not chase then away.