National Car Rental
Reviews and Complaints

Our family will no longer rent from National due to its severing of ties to the NRA and we will tell as many people as we know. every time a corporation bends over for some screaming individual, remember, there are probably 10 others who think exactly the opposite. Please do not be spineless and react to emotional outbursts from people who have too much time on their hands.

Begin forwarded message:

From: Dfour Chesi
Subject: RA [protected]
Date: January 19, 2018 at 10:20:21 AM MST
To: kathryn.a.[protected]@alamo.com

Hello Kathy,

I have been trying to reach you from the last phone call I got from you but the timing hasn't been the best.
I wanted to address the rental agreement above and how unsatisfied and disappointed I was.
I rented the vehicle during Xmas week because I had family coming to visit, two days after Xmas early in the morning got up to go drop off my mother at the airport and your vehicle will not open. I thought the battery was death or something but it wasn't. I called roadside assistance and I was on the phone with them four times and for several hours, which took my time away from work that day. Needless to say the car was towed and I got a replacement. My issue is not the bad experience I understand things happen. My mother miss her flight because Uber took to long to get to us which cost me twice the cost of the rental from changing her airlines ticket as well as her Uber . however my main concern here is my personal belongings that was in the car. I couldn't open the car because it had mechanical issues which is no fault of mine and I strongly believe someone has to replace my personal items that was in the car. I have already filed a claim on your website and I kept getting the email that my items wasn't found. Put yourself in my place as a consumer how will you feel about this. I am a very loyal customer to National and I rent more than 100 days a year.
Do I need to forward my complaint to your corporate office for further assistance
Sent from my iPhone

ps.
i still haven't heard from Kathy the Branch Manager

On 3/19/17, my rental car was in an accident while being driven by a houseguest in Seattle. Farmers insurance approved coverage of the accident and mailed a check to National for over $12, 000 in August of 2017. They have a check number and date of check that was provided to National's collection agency. Yes, I was sent to collections in January 2018 without a courtesy call or letter advising me of National's new pay twice policy.

Six months after being reimbursed, National is attempting to "double collect" damages to the car. They have payment from Farmers Insurance and now would like one of their own Emersld Isle members to pay again.

Reminds me of the workers comp scam in CA a few years back, doctors collecting from insurance companies and state work comp insurance.

Shame on you. I am using Hertz!

RA# [protected]
EXT REF#[protected]
RES # [protected]
My husband and I rented a car from National car rental in New Orleans
(License plate N48352) on December 19th 2017 As we were driving we felt the car's rear swaying side to side. we thought it was just the road. The next morning as we started out it became more obvious that something was wrong with the car mechanically. We then called roadside who suggested we take it to the Gulfport MS location since we were close to there. The customer representative said she could not change it out because no one informed her of this and she had no other vehicle to give us. She suggested we take it to Firestone for them to check it. Note I told her we felt unsafe driving the vehicle repeatedly . She still suggested we drive the car and come back in the evening I said " are you hearing me, there is a mechanical problem with the car and you telling me we should continue to drive the car, although we feel very unsafe". By this time, my husband and I were very frustrated, we were on vacation and was heading to a food tour which we were about to miss.

We left the counter to discuss what we were going to do for transportation for the rest of vacation. The representative followed us a few minutes later to say that they now have a car but that it was dirty. We were looking for a safe car and if dirty was all they could offer, so be it!

We were treated unprofessionally and cavalierly buy National. They showed no concern for our safety or satisfaction. We are requesting a refund for services that came nowhere close to our expectations.

Sincerely,

Julian and Betty Johnson
PH# [protected]
PH#[protected]

My name is Brandon Dunson and I created a reservation through national rental car for December 11th. Reservation Agreement Number ([protected]).
I had picked the car up at the National Rental Car branch at Chicago's O'Hara airport.

Looking at my reservation I was quoted at $84.42. In the reservation this price was in bold letters on the reservation. Being that I have been an Emerald Club member since 2009 I have never had any problems with National prior to this. Upon returning my vehicle in at the Indianapolis airport the following morning I was charged $192.94. That is a difference of $110.52

I have never paid this much for using a rental for one day. As an emerald club member I am accustomed to paying the price for the midsize vehicle associated with the emerald club aisle. The manager at the Indianapolis branch told me National had a recent change with policies specifically associated to rentals being dropped off at different locations, where they would charge for each mile traveled. I was not provided emails, letters, or any form of communication about this contract change. After 8 years I no longer want myself or my company to be apart of National, as they have showed that a happy customer is not the focal point of their business model and policies.

I have a reservation [protected]. I went to pick up my reserved car and was told they didn't have a car. The agent lied and said because my reservation was for 10:00 pm and I arrived at 11:00 pm they rented my car. Common sense is airline passengers are sometimes slightly delayed while traveling.
Therefore at 11:00 at night in Mexico City, I had to find a hotel, take a taxi there and the following morning an Uber ride to my final destination. I want to be reimbursed for hotel, taxi and Uber ride, minus the cost of my original reservation. Service was HORRIBLE and you left me stranded at night in a foreign country. You have three business days to respond to me or I will file a smalls claims case against National Car Rental for reimbursement. Jeremiah Clifford

Please read the below email to customer service about pricing gouging. I went to see a dying relative in Regina, SK. I returned the car rental but due to stress forgot the keys in my pocket. I couriered them back to the location as soon as I got off my flight to Edmonton, AB. You can read what happens next. No one at National cares.
I am preparing to go public because no one has even paid me the decency of a telephone call.
I want my money back. Your company should be embarrassed.
Further, I am an executive for a major Bank in Canada. I travel all the time. You obviously do not want my business. You'd rather gouge me while I was grieving.
Regards, Vanessa Laroque

Sent from my iPhone

Begin forwarded message:

From: Vanessa Laroque
Date: November 19, 2017 at 8:29:12 PM MST
To: National Car Rental
Subject: Re: Update to Your Recent Feedback - National Car Rental - [[protected]]

Hi there
So, I sent this email to you on Nov.13 and no one has called me or followed up. The Regina location has charged me an additional $259. Do I have to advertise this on Twitter and Facebook how pathetic this situation this is?
This is consumer gouging for an innocent mistake.
Reverse this charge immediately to my credit card!
Vanessa Laroque
[protected]

Sent from my iPhone

On Nov 13, 2017, at 3:01 PM, National Car Rental wrote:

Image
Neysha-11/13/2017 04:01 PM
Dear Vanessa,

Thank you for reaching out to us for handling your inquiry. I will be happy to get this in the right direction.

I am sorry to hear of the issue you described in your correspondence with us. We pride ourselves on our standard of customer service and we take every reported incident seriously.
I am escalating your incident directly to our contact over that region. They specialize in addressing and resolving all customer service inquiries stemming from this location.

They will contact you directly to resolve your inquiry. If you have any further queries or have not received a response within a reasonable time frame, please let us know by responding back to this email, and we will get in contact with the relevant members of our management team to ensure you receive a full response.

We appreciate you writing in and giving us your feedback. When customers take the time to do this it really helps us improve our service.

If you have any further questions, please feel free to email me back. Have a wonderful day!

Sincerely,
Neysha
National Car Rental Email Customer Service Representative

Vanessa Laroque-11/13/2017 03:55 PM
Hi there. I had a one day rental from your Regina, SK airport location. I realized 12 hrs later that they rental keys were in my pocket in Edmonton, AB. I immediately called your location to advise them I was couriering the keys asap. I was told I would be charged until the keys were received. I phoned back, I was advised that I wouldn't be charged and that they appreciated that I was returning them. I just received an email indicating that I will now be charged until the keys are received. Here is my email to your office in Regina. This is unacceptable customer service and frankly no one knows what's going on.
Aren't you in the customer service industry? I am and I rent a car once a week. Sadly, this is a cash grab on National's part when clearly you can rent the car out with your 2nd set of keys.
Do not charge my credit card. I am not authorizing it. In the day and age of social media, I am not sure why your company would get so uptight and be so ridiculous about something that I have handled with completely professionalism and have been totally prompt and polite.
Have you?
Vanessa Laroque

Hi Vivian
Here is my receipt for the priority courier that will be there tomorrow.
You can let your manager know that I was in Saskatchewan saying goodbye to a dying relative and if she'd like to charge my credit card until the keys get there that I am happy to escalate this matter to the Ombudsman.
I rent a car once a week and I have never been charged for days when making an innocent mistake. I don't for one second believe that there isn't an extra set of keys to the white Subaru that I returned yesterday. Furthermore, I don't believe that you are so incredibly busy that with demand for the Subaru that you will lose any money on this transaction.
Have a heart and tell your manager to use some customer service manners.
Vanessa Laroque

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I rented the car from rental at palm springs airport, ca. on 21st october, we drove the car around in california and returned the car in perfect shape (as we got it ) on 26th. The vehicle while being returned at the airport was inspected by the members present at the airport who took the possession back. Now today I get a mail from them dated 11/3 that i had incurred losses and damages to the vehicle and they would like to know the insurance details. I did not incur any of these. This was also inspected and vehicle possession taken back after looking at the vehicle. This is height of un-professionalism and seems like a way to scaming money out of people

Rental agreement number
[protected]

Claim [protected]

I really like what the company stands for and the services they offer my problem is with workers who don't share the same values. I am no longer allowed to rent from national or enterprise because they don't like me as a person, they don't like me because I uphold them to the services they offer. On the last occasion I called in on Friday to change my car for Monday a few times with no answer, I call back on Monday at 8am which is opening time for a car switch to which katelynn tells me to come after 2pm which is 6 hours later so I asked if I can come before 5pm, 5 is closing time, I meant to say 3pm ( that's my fault) I called the office continuously around 2:30pm to check up no answer, I go to the office at 3:30 and no one is there and door is closed and locked, office hours read from 8-pm - 5pm 3:45 i call back and get an answer and I ask her katelynn what's is going on with the bad customer service and let her know how she could have handled the situation better, and how it should be handled as she did not handle the situation right, to which she replied no i don't have to rent to you and hung up. I am not the nicest person in the world but I have never asked national to do anything other than what is offered, I have been renting since march to November with no breaks in between. I still rent just not with the company I like best. I have no complaints about Katelynn as I understand have the population doesn't have the same values as there employer. But all this leaves me without a company who's values I do share and it leaves a company not making money off of someone they should. The onus is not on me to be a likeable customer, the onus is on the company to be professional at all times so problems don't arise at all. A simple thing like had she forwarded the company phone to her personal phone when she was or is not in the office during regular business hours could have avoided all of this ( I should not have to point that out) I only started renting from downtown location. Because I got an email from said location stating they would make it cheaper and still keep it convient for me. I called in after the email and was reassured that the convince would be kept as that was more important than the savings. I have had other situations with other employees and they don't like the way I talk, I think what they really don't like is that I uphold them to there offerings and just like a lot of other companies you get few people for whatever reason just sluff people off. The last day in particular a customer calls in first thing in the morning only to be told come in at the end of the day which is the busiest time of the day in the city especially downtown to pick up your car. As a customer it's a little upsetting to even hear that, where is the convienve there? I could have even picked up the car myself from the airport had she just called them, there are many different ways this could have been handled. National got rid of a guy they don't like, but what about there customer service? Is she going to forward the company phone next time? Or are the employees going to be more prompt in dealing with a customer request? Maybe the airport will bring her the cars since there are more employees there

This was yet another terrible experience with national emerald aisle service.
The selection of vehicles were limited. I can overlook that. What I can not overlook is the dirtiness of the vehicle. My wife has severe pet allergies. The vehicle we picked (On the emerald aisle) was full of pet hair. So why didn't we select another vehicle? Because we could not see the hair when we go into the vehicle. The hair was located between the seats and console not to mention the back. The pick up area is dark. We looked at the car; however, we did not see all the hair until we were off site the following day. I will no longer use your company. Confirm #[protected]

Reference # [protected]. I pre-enrolled in the one, two free promotion on June 21, 2017 I "referred a friend" through the promotion. He enrolled in National on July 12, 2017. He clicked on the link, completed a qualifying reservation. They will not award the points to me for referring a friend, because they are saying he didn't add in the code, when he said he did. National has lost an Executive customer based on their refusal to award points that were legitimately owed.

My wife, two kids, and her elderly parents were traveling in Germany this summer and rented a van from National Rental as I am a Emerald Club member through work. Upon returning to the US we received a charge on our credit card for damage to the vehicle she rented. We were shocked as she was told at the counter in Hamburg that any damage that would be charged would be pointed out upon return of the vehicle and agreed to. The vehicle was looked at by a National representative upon return of the vehicle and she was told verbally there were no issues. Now we have over $1000 being charged for damage that never happened. It is a flat out scam and theft. To make matters worst we have received no help at all from National . Their US customer service tells us we must work with their customer service in Europe and that someone from over their will contact us. That has not happened. We received pictures of the supposed damage which could have come from any vehicle. It appears from web searches that this scam is rampant in Europe and US visitors are the primary prey. It also appears that a company I have trusted is complicit is this theft.

Hello

I am writing just to inform you guys of the horrible customer service I received today, and I must say I am offended. I booked and Prepaid on Priceline and once I payed your company was giving
( I've been renting from avis through Priceline for the last month or so ) so when I get to the counter the card wasn't accepted because of another charge that I wasn't aware of so I called the Capital One to see if there was something they could do which while on the line with my card company the operator asked to speak to someone since the funds was going to be available later today and that's when the manager was requested he spoke to the operator and he stated the policy which was fine and then I asked about the Priceline that was prepaid and he just walked away before I could completely get the question out which all I wanted to know was how long do I have before the voucher was invalid cause the funds was going to be available later today and could I come back or what will happen cause I didn't know since I only deal with Avis when renting cars but it's been bothering me so that's why I'm writing you guys need better customer service I rent cars ever weekend and never was giving a promblem till today and even if nothing could have been done he didn't need to just walk away while I'm asking a question while I am standing there 6 months pregnant and stuck with no car at the airport

On our trip to US we booked a car rental in Los Angeles, California, in National Car Rental.

We collected the car from the rental on the 5-th of May 2017, with no damage car waiver.

When we were collecting the car, we asked the employee if there is any collection protocol, so that we could be sure that was noticed the car did not have any former damages. We were ensured that we do not need one since the company takes photos of every car before the rental itself.

The same day, two hours after we had left the rental, we had a car accident. There was no police involved, we did not obtain any report. The damages were minor so we pleaded guilty before the lady and exchanged our documents to reach out later. We took the photos of the damages of the the lady herself as well as our own damages.

Then we returned the car to the rental place. We obtained the notice - express incident report - and we were asked to pay 500 $ for the damage deductible charge, what we did. Later on, we were ensured that we will not be charged more than the amount we had already paid.

We then collected the other car and set off with the damage car waiver.
After the journey we gave the other car back in Durango, Colorado. One of their employees, having been asked whether we have any due amount to pay for the damages of the first car, answered that there is no amount to be paid.

We then came back to Poland.

On the 24th of July we were contacted by the lady claiming she was representing the NCR, asking why we had not yet paid 2500$ we allegedly were due.

Since we did not know what the problem was, we asked for the bill for the damages. We then received one in an e-mail, but it contained the reparations that we would never think were necessary and indeed were not in compliance with what our post-accident photos showed.

We were contacted by the same lady several more times, who in a very unpleasant manner stated we were due and that the interest will be counted into the previous amount if we do not pay.

We expressed a desire to settle, since we thought the amount we were asked to pay was miscalculated and unfair. We then tried to contact the lady to at least have the amount divided, so that we could pay it in installments. She agreed on the proposal, but she confirmed nothing in writing.

We were still not informed how we can proceed, we did not obtain any information in writing and we still believe that the amount we were said we are due is too high. We would like to settle, but the lady who contacted us for the first time is not sending us any e-mails.

I want to warn everyone before you rent a car from them. Check its condition and take the photos of it before leaving. Or you will just pay for something you didn't cause.
Just like my situation. Silly me, I hadn't checked it and rented it with a small damage, and after arriving they found it and forced me to pay because I couldn't prove it wasn't me.
I can't say you should avoid them, but please check your vehicle BEFORE, not after.

I just rented a car from the above location. I had a good and not so good experience. I only use National for car rentals, as I love the idea of going to pick my vehicle. Sometimes I pick a small car and sometimes an SUV. Today I wanted an SUV as I am driving to Harrisburg, PA after my work here in NJ and I wanted a larger car. I got in an SUV that had keys and looked like it was ready to go. A woman approached the car window, after I had everything loaded up, and asked me if I was an Executive member. I said "I think so"... I am. She walked away and Tiffany the manager walked up and she said the car was not available. I told her what the other woman asked me, thinking I needed to have an executive status to rent this one. She said "I don't know why she asked you that". These are not available. I told her that they need to put a sign or something as I had already loaded everything up. She was not at all friendly and said something about a sign behind her which I didn't see. I felt like she was lying. This is ridiculous and I told her this had never happened to me before. She just ignored me and walked away. However, the highlight was that I checked out with Eva and as it turns out, I forgot to make my reservation! She said she would take care of it and she did! She redeemed National for me but Tiffany needs some management training. I felt like she was saving the car for someone else. Very unprofessional. I don't have a reservation #.

I had made a reservation on January 8th, 2017 (Confirmation Number: [protected] & Emerald Club Number: **********) for a Orlando International Airport pickup and drop-off (9th of February through 15th of February). It was unfortunate to experience an untrained checkout staff at the vehicle pickup point and again at drop-off time. The reservation confirmation rate didn't match along with incompetent customer service staff leaves me with no choice but to go with other Car rental companies in the future.

I have been a National Emerald Club Executive Elite customer for quite some time now. Over the past month I have been renting a vehicle out of the Chicago O'Hare airport location as I await my new corporate company car to arrive. With that being said, I have never been treated so bad in all of my years of being a National business seller in the pharmaceutical industry. I would like to file a very concerning report and complaint. I was treated very unfairly on numerous occasions from this particular Chicago O'Hare National Car Rental location in the past three days. First, I was trying to extend my CURRENT reservation for another 30 days as I still am waiting for my corporate car. I went back to the O'Hare location where I returned a car that I already had on an existing reservation. The representative was very curious on how I can have such an expensive reservation and I why I was trying to extend it even longer. The representative was checking inside of the computer for quite some time and told me that I cannot extend my reservation I had to cancel my reservation and start a new reservation which I know over the years is not TRUE at all. As me and the representative went back and forth I noticed that he kept looking at me, like how is this guy going to pay for this type of reservation is this fraud from my assumption? Then the representative sent me outside to go pick a vehicle out as I was outside. He did not know that my finance' was inside of the office location where she heard him was talking to his co-worker and saying "why does this gentleman have a hole in his Illinois driver's license" which is fully valid and does not expire until 6/20/2017? The other representative that was next to him let him know that this is an existing reservation and you don't need to worry about all of that. Illinois put a hole in your existing Drivers License while you wait for your new license. I truly do not understand how a representative that is working in Illinois does not know the Illinois laws when you are renewing your driver's licenses they punch a hole in your driver's license now and give you a paper copy which I provided to the representative and he still was checking for license running scans for fraud! I felt very discriminated against and targeted. I eventually was able to use the Executive Emerald Club aisle and I picked up a Cadillac ATS vehicle. As I drove the vehicle back home after this very unpleasant experience I noticed that this vehicle did not meet the size requirements of what I was trying to do with the vehicle as I take doctors and pharmacists off to dinners. So today I went back to the location to switch that car out and also add another 30 days to my reservation. I had to add the 30 days because the representative from 2 days ago did not extend my reservation. With that being said I picked out a Cadillac again but I got the larger model XLS. Everything seemed okay. I had another gentleman by the name of Brandon from National help at me again and with the same type of look he said "let me go talk to my manager for a second sir." I have been a National Emerald Club customer for quite some time now. Over the past 5 years I have been renting a vehicles out of the airport locations across the country.D that this vehicle did not fit their size requirements. I brought the ATS back to National today and I was helped by a representative named Brandon. He looked at me as I picked the larger Cadillac XLS out of the Executive Aisle and gave him the key. He looked at me and sand said he had to go speak with his manager! All of a sudden he came back in and said we have a new rule today that just because the car is in the Emerald Elite aisle we cannot give you this car unless you upgrade to a luxury. As I said before I have been dealing with National Car Rental for years and the Executive Elite status and I have never heard of this before. Just two days before I seen all the XLS Cadillac cars outside and there was nothing of the sort being said to some of the white customers as they jumped in and drove off with noe issues. The manager Mark had the porters start driving the Cadillac models cars included the ATS that I JUST RETURNED out of the Executive aisle and back behind the office. Mark was making all type of excuses and NEW rules up as he spoke to me! This type of discrimination did not fool me at all! I am a paying customer and in this particular case I will be renting a car for over 60 days on one reservation and will not let 2 separate incidents in less than 3 days not be heard. Terrible service by employees and leadership team.

I am travelling for work and rented a vehicle from national in houston at the george bush international airport. The process was simple and I was excited to be able to just pick a vehicle.
Unfortunately the vehicle I chose would switch between standard and automatic so after day 1 I tried to exchange it. Without actually going into a rental location securing this change required no less than 6 phone calls to try and get a number to contact the rental counters to confirm if there was a car available. The customer service line would not call and I was given numbers that routed me back to the main customer service number rather than the actual location.

Once I finally got through I reached the doubletree location (The office is on the main floor of the hotel) they said to come in and they had a vehicle for me. I walked in, he took my original key and gave me the key to the new vehicle. I asked if I needed to sign anything and he said no. (#1 thing to learn - don't do that. Always get them to come to the vehicle with you. ) I got to the santa fe and when I started off I could smell dog and the vehicle was covered in dog hair. The inside of the windows were filthy. I was just grateful to have a vehicle I could enjoy driving so I bought windex for the windows and tried to ignore the smell and hair (#2 don't assume someone has noted that they have rented you a dirty vehicle. I did and have now been charged $150.00 usd for a vehicle I received filthy. Don't accept a vehicle that isn't up to par) I drove the santa fe for two weeks and had to extend the rental. I called in and asked to extend the rental and remove the insurance as I discoveredy insurance covered it. I was told the only way to remove the insurance was to go back to the airport (A 45 minute drive + parking) to redo the insurance. The lady refused to help in any way (#3 make sure you are only paying for what you need when you sign on the dotted line)
I returned the vehicle jan 20 2017 at 2:30pm. I drove in, a young fella gave me a receipt and asked if there was anything they could have done better. I commented "yes, clean your vehicles before you rent them. " I showed him the dog hair and explained how dirty it was when I got it. He assured me he would let the manager know. (#4 speak to the manager on the spot. Don't leave without talking to them)

Now comes the real fun. I received a receipt for charges of $1136.00. Then today jan 21 I have been charged 3 separate charges totalling $1846.13. I did not receive an updated receipt.

Call #1 to national: I ask what all the charges are and why I didn't get a receipt. Gent goes through my bill and tells me I was charged $150.00 for cleaning. I am angry and tell him I won't pay that charge and explain what happened. I ask to speak to a manager. I get put through, explain the situation and as the man continues to speak the phone starts to ring and i'm asked by an automated voice to rate the service. Yes, I was hung up on. It's important to note I was not yelling or swearing or being abusive in any way.

Call #2 I call back. I speak to agent #2 and have to explain it all again. I ask to speak to a manager. I get put through to the manager who tells me that they can't refund the charge for cleaning it has to be the place I rented from (The doubletree) then as he's getting me the number he hangs up and an automated voice comes on asking about my experience. (Nope you can't make this stuff up)

Call #3 - I talk to agent #3 and tell her I got hung up and want to speak to a manager. And no you aren't able to speak to the same person that just hung up. I speak to the third manager who tells me I have to speak to the doubletree and they will put the call in for me plus gives me the number to the doubletree. Explains the 325 in taxes i've paid over and above the 900+ rental fee. Then she says she will send me an updated receipt and does.

I hang up and realize that two of the charges on the receipt line up to my credit card online bill (And no these aren't pending charges these are posted charges) but two don't (Says they charged $775 and they have in fact charged $1032.00) so you guess it...

Call #4 - I try to explain to agent #4 that what the receipt says doesn't line up to what they have charged me. He doesn't understand and tells me I have to dispute it through my credit card company. I tell him no - it needs to be corrected by national and ask to talk to a manager. He says there are no managers on... I say "yes there are i've spoken to 3" he retorts "those are just escalation people" to which I reply "well let me talk to them. " he responds saying they won't tell me anything he hasn't and I insist on being put through. (Please note I have now been on the phone with national for almost 45 min at this point) escalation person comes on... I explain that what my receipt says is not what i've been charged. She looks at something and tells me the manager at george bush has charged some random charge but she can't tell what it is so I have to talk to the manager. She can't put me through but will ask that I get a call. I ask for the number and I say to her "will this give me the national counter at the airport" to which she replies "yes. "

Call #5 - I call the number I was just given and you guess it... It's another number for the same queue I just called 4x.

Call#6 - I wait, I press option 6 for the 6th time and speak to a gal. I tell her what happened. I ask for the number for the houston airport national counter and she gives me the same number. I tell her that is the number I just called and got her. At this point my tone is pretty terse. She comments "i am just trying to help you you know. " to which I respond "yes, I believe you are. I'd like you to understand though that you are now the 9th person i've spoken to, i've been billed for cleaning a mess I didn't make, i've been charged for some random charge you can't even tell me why and my receipt does not match what you show on my receipt. Oh yes, and you can't credit the cleaning charge instead I have to call or hope they call me back and I can't even get through to the manager at the airport. " needless to say she understood my frustration.

After all of that...
1. I've still be charged for a filthy car and a mess I didn't make to the tune of $150 usd which is about $230cad
2. I didn't get a receipt for any of the 4 new charges on my card until I called the 3rd time after being hung up on 2x
3. I was hung up on by 2 escalation reps and no one even apologized until I spoke with the last agent
#4. I have been overcharged almost $300.00 and all I can do is hope I get a call from someone at the airport in houston
#5 I have no receipt that actually shows what I got charged
#6 I paid almost half the total rental cost I taxes
#7 they will not allow you to adjust your contract without coming into the original branch
#8 all those calls and nothing actually got resolved.

Needless to say I will avoid ever using national again and certainly hope that they (At minimum) correct the overbilling. I will ensure that anyone I speak to about car rentals (I travel for work and pleasure) don't make the mistakes I did.

Dear national:

My name is domenico casaretto and I rented twice during my last vacations in july 2016 and I am still receiving charges from national car rental. I don't know why are you still charging 4 months later.

The number of the reservations were:
Confirmation # [protected] from july 13 to july 20, 2016
Confirmation # [protected] from july 26 to july 30, 2016.

Please let me know what to do and why I am receiving these continuously charges.

Domenico casaretto
Domenico. [protected]@pe. Nestle.com