Navy Federal Credit Union [NFCU] review: ira cd

Following Navy Federal's no-contact policies, I made an appointment for January 23, 2025 with the St. Roberts, MO branch to re-issue an IRA CD. Arriving for the appointment on time, we waited an additional 15 minutes before we met with a representative. After waiting an additional half hour, we were informed that the person who does IRA's was not there that day, and that we could not be helped. Feeling rather discouraged, we went to another local credit union to transfer the $60K IRA CD from Navy Federal into a new IRA account, which they were more than happy to do. At that point in time they formally requested the funds to be issued from NF. Several weeks later we were contacted by our new credit union saying they had not received a check yet from NF. After many attempts to speak with NF representatives via the phone, we were informed that they were extremely busy and it was tax season that was causing the delay. Finally, on March 7, 2025 our new credit union received the check from NF. That was 6 weeks from the original request date. This is totally unacceptable and should not be tolerated by any customer. NF's inefficiency and lack of concern cost us hundreds of dollars in interest as interest rates changed, plus the loss of 6 weeks of no interest. We consider this very unprofessional and request this matter be reviewed so it doesn't happen again. Your no-contact policies and forbidding your representatives from giving their last names proves that you don't want to be held accountable. This is not the way customer service is supposed to work. If you don't care, don't contact us, or send us some boiler-plate policy form letter. If you are concerned and want more detail, please feel free to contact me at your earliest convenience.
Frustrated and disgusted,
James Kowske
March 13, 2025