Navy Federal Credit Union [NFCU]
Reviews and Complaints

I really love Navy Federal customer service and staff and I really want me and soon my family to have a long future with Navy Federal I only have one dispute with them I open a new checking and savings account with them then I open a third account just so if someone wanted to pay me by depositing money into my account they could they only knew my third account they deposited $700 and I only withdrawn $40 Navy Federal froze my account for 2 1/2 months because of that then reactivated my account on 7/11/19 but they didn't reimburse me the $660 that way on my account which I know it's wrong because I am not a criminal I didn't break any laws I'm a single parent of a 16 year old daughter I really need that money because school is right around the corner for her I been struggling financially since this incident happened

Hi my name is eleanor wong
I would like to come over to your navy federal credit union bank to apply to have a debit card. Im new havent been to this bank. And i would like to come over someday to go apply to have a debit card. Are theres a way i could apply in online to go to navy federal credit union bank? I will come over soon to apply to go to navy federal credit union bank

Doing some late night browsing I check my accounts and notice I have S738.00 dollars in my shared acct. with my husband minus $29 fee. I call and speak with Matthew. It still is unclear what happened but that morning I check my acct and it was overdrawn by 7.69 so I added $790. I made a check pymt in the amount of $748.00 for 4/11/19. I speak with Matthew who tell me well it posted yesterday but would have come out today. Well, it should not have posted yesterday but that would be an error of the other company but if it was scheduled to come out today all funds are available. I ask Matthew as corteousy can the $29 dollars be waived this time. He says give me two to three minutes to find out. He comes back and so sorry. I ask can I have his ID number or last initial and the manager that advised him name. He says I made the decision myself. I say so are you lead of supervisor to make these decisions alone. He remains quiet as I am taking and asking questions as if I am annoying him. I notice it. I have so many years experience in a call center. It makes you feel like your just not important and the other party just wish you would shut up. He then ask if I want a supervisor. I say no ! I would have liked for him to speak with a supervisor to discuss my issue. I have NEVER had bad customer service from NFC but this did it.

I applied for a Navy FCU CC and as I started to fill out the offer they had for me, I went without refreshing the website while I gather paperwork, when I logged in, the offer was nowhere to be found in my profile, calling Navy fcu left me uneasy as one of its member professional worker offered to take my financial history, I sense this person to be a gosiper. Today Feb 21, 2019 I went to fill out the balance transfer from the approved CC, well another glitch I received a CC balance transfer error before I even got started and everything was greyed out, even after I spoke with Navy fcu and got the ok from cc services to go ahead and do the balance transfer. It is evident the cadre of evil, jelous and anti-christian people that poison the name and reputation of the Integrity Navy Federal tries to uphold, they may have no idea how to route out this rotten stream. NavyFCU offered this feature product & service and in their cold fierce heart want to murder Christians who tell them the truth when they are treated badly. God knows if the letter I sent to them 45 minutes ago will get looked at by the right people who can stop this covert agression. I have received many injustices from Navy fcu. The government supportes them for the troups, but they fiercely hate Christians

We have both personal and business accounts. On the personal side Navy Federal has approved myself and my fiance, very extreme large amount in credit cards . Our business account we cannot even borrow a penny. To make matters worse, Oh Lawd where do I begin! So, let's start with opening a business account there. While talking with the rep at the branch and trying to decide what business account we would like. She inticed us with the account that earned interest, no hidden fees, whatever we spend in ATM fees at another bank we receive back, and etc. So yes we went for it, why not? It sounded great! Boy was'nt we in for a surprise! Let give a little background first. We own a automotive and semi repair shop. We sell tires, along with repairing all kinds of vehicles. It is usual business for us to have a $2500 parts bill on every Monday, $2000 or more payroll on Friday, and tire bill anywhere from $100 to $2000 per day. With being said it's not unusual activity for me to write checks for these amounts, and deposit $100 to $8000 per week, if not more some weeks. After a year of banking is when the problems began. We began receiving returned checks, and vendors calling us. We did dismiss some of this for a while as our fault. While some of this was how our credit card processor was handling funding to our account. Then we had a employee do a internal theft, who is incarcerated now due to this criminal act. Does not help us any because he is a third time felon we found out during trial and was sent back for good, so we will never get that $23, 000 back. During the theft of $23, 000 stolen right out of our bank account, Navy federal never once helped us in any kind of way. In fact, we applied for a loan to help us get through the hurdle till more money came in, and to cover checks that had bounced during this theft. Navy federal declined the loan and gave no reason for the refusal, but greatly enjoyed all the money they was making on our grief. This is where bad went to worse with Navy Federal! I think they enjoyed the money they was making sooooo much they found this as a way to higher there financial scores with FDIC, and stocks and so forth. Let me fast forward a little to the recent past several months. So, we was back in business after receiving a loan from another financial institution, because Navy Federal declined, their loss so I thought. We had deposited a very large amount cashiers check, and we still was getting returned checks. I was making deposits on the daily and still getting returned checks. So, come to find out Navy federal started placing holds on our deposits, and returning checks even though they money is there in their hands to cover the checks written. I battled with Navy Federal branch for a few weeks till finally they stopped placing holds on deposits, and it was agreed upon that our account could not handle holding funds. It's not like this is my trash guy, and I can tell him give me 7 days because my bank put a hold on paycheck. After this argreement, or so I thought we had one. We started getting returned checks again, and there was no way, cause we made sure there was funds to cover the checks written. We fought this with Navy Federal, and the explanation we kept receiving was well there are checks pending and they go through to be paid before your deposit is applied. OK, I will accept that explanation for now! So, my fiancé got a little smart and on purpose wrote a certain number of checks, and paid cash for other stuff because we was setting up to watch how Navy Federal was processing all this. The day finally came where we knew exactly how many checks was out when they would be presented and the time the deposit was made to cover those checks. And, on that day that we had been working on to watch we sat up from 11pm till 3am and sure enough there it was. Even though I made the $3000 deposit before 12pm that day, because you know their cut off time to be applied to the account was 1pm they said, they processed all those checks and returned everyone of them then did not apply my deposit till 7am the next day. When I presented this to the supervisor at the branch I got the most technical, rehearsed, bullcrap story of why my theory does not work and that it was all my fault. I argued why that was bullcrap! A few days later I received a credit for all the returned checks, and bullcrap miscellaneous technical glitch letter to present to my vendors that never put Navy Federal to blame (of course). Did not help with our reputation with our vendors though. We still had to pay their fees. Also during all this investigating and watching our account we found we was being charged international fees, we never received any money back from other ATM's, and something else that just states misc fee, WHAT? Now when questioned about this I get some bullcrap excuse and told to go to business services that the branch does'nt handle our account. WHAT? And WHEN DID THIS BEGIN? This branch is where we came and opened this account, signed documents, talked to someone and set this account up?!?! Now let's fast forward again to the end of 2018, and beginning of 2019. I walk in to the location on a Saturday and deposited a little over $700, and the teller tells me I can only have $250, and in 7 days I can have the remaining, and this is after the deposit is completed. WHAT!?!?! I just wrote payroll and wrote a check to my tire supplier who for the 4th time will get another returned check! And, we have already came to a agreement about this. Guess what I get, I'm so sorry ma'am but there's nothing I can do any deposit over $250 dollars is a 7 day hold. WHATEVER! 2 ½ weeks later I go in on a Monday and deposit a little over $2, 700, and again we will let you have $500, and you can have the rest in 7 days. ARE YOU KIDDING ME!?!?!?! No I want my money, I have checks written to run my business and I need that money! I'm sorry anything over $500 is a 7 day hold. Okay this is a joke, cause not even 2 ½ weeks ago you said it was anything over $250, and now your telling me it's anything over $500. The teller says yes I know we are not the ones making the rules it's corporate, and corporate tells us what to allow. I argue this till one of the supervisors comes over, and overrides the hold. Then I come in with a cashier's check from a local bank (local meaning within 1 block, around the corner from Navy Federal) made to me for $6, 633.29 (I remember the amount to the penny, because this happened like within the past month) The teller says okay we will let you have $2500 now, $2500 in 2 to 3 days, and the rest in 7 days. NOOOOO! I threw a fit! I need that money now! Not only do I have some checks to cover, but I need to pay rent, (and we was also going to switch banks, but it does not matter what I was going to do with the rest of it) The teller says I'm sorry anything over $5000 we have to placed a hold. It's a cashiers check money has already been applied to it. I'm sorry we don't know if it's real. You are kidding me? As much as I come in here and as much as I deposit, and never once presenting a bad check for deposit in 2 years, your actually going to stand there and give me that kind of explanation? And the bank is less than a block away from you, and their phone number is on the check, call them!? I'm sorry Navy Federal does not allow us to do that in our procedures. Ok explain this to me one day its $250, then it's $500, then it's $2500, and now today its $5000? So what is going on, because this tells me you have been holding funds from deposits from me and causing bad checks for the past 2 months now, EXPLAIN? I'm sorry we don't make the rules this comes from corporate. Ok, so when I call corporate again about this I can tell them to quit lying to me that it's a branch decision, right? Yes, it is corporate. I leave I call corporate and ask for answers. CORPORATE, and one representative and 4 supervisors all say all of this is the branch decision and they have no policy as such to hold a cashiers check, or money order (which they have in the past), and that the branch made the decision not corporate, and they could have called the issueing bank if they had a problem with the check and verify it, and that they could not do anything after the branch placed their hold. And, coming from CORPORATE, they said well for future reference you can deposit at the ATM, and it's only a 24 hour hold. When I told corporate all of this I'm writing right now, they said I cannot understand why they are doing this to you, and none of this has ever came from corporate. WHAT?!?! When I went back to the branch to discuss what their CORPORATE said they stated I do not know who you talked to but it is a corporate policy. OK first let me see this policy you speak of, they tell me that there is nothing they can give me the customer to see that it is for employees only. Second I gave them the names of who I spoke to and the branch said they was lying to me. When I called corporate in front of them they refused to talk to them stating they could not talk to them on a customer phone that it was corporate policy, corporate said no it is not and that corporate was making notation of this incident. Then I go in the branch a week and a half after this cashier check event with a $3, 987.75 check from a very highly respected and well known customer. The teller says OK we are making $1500 available today to you, and you can have the rest in 7 days. Needless to say I LOST IT, RIGHT THEN, RIGHT THERE! I made sure everyone in the bank was staring me down and hearing the whole entire conversation. Immediately, not the manager, not the supervisor, but the teller said I can override it for you this time. REALLY! What about all of these other times, why are you deliberately sabotaging our company? Why have you made it impossible for us to get money saved so I can go somewhere else? Why have you been doing this to me when someone with no authority at all can simply override? Let me tell you why! Because all this time there never was a corporate policy. It comes down to numbers, and how good does Navy Federal look to the FDIC scoring. If a branch is not performing well enough they crack down on the accounts that have the highest activity, and do little things that the average person would not catch to get their scores up, and make them look as though they are such a excellent company with $$$$$$$$$.

I am a navy federal account holder since April of 2017 and never have had any issues with them until recently. My husband had used his debit card at a merchant and instead of charging him the 5.98 they charged 55.98, sounds like a simple fix sure, but we were told to go back to the merchant and let them know to refund the 50.00 so my husband did and the merchant told him too bad no refunds. So we then called Navy federal and they told us to go to the closest branch and file a dispute. That was January 26th. We were told by the agent at the branch the money would be in our account monday the 28th of January, which did not happen so we called the customer service number and they informed us that the fraud dept wouldn't get the dispute until monday. So then we called on the 29th of January and was told that it could take up to 5 business days, well today is the 5th business day and still no refund nothing has been done with our dispute and my husband and myself have spoken with managers and various reps and now all of a sudden they are saying 10 business days. They refuse to escalate or give us any updates and are very rude. THIS IS THE WORST BANK! They should be ashamed of themselves for being a military bank. We have already contacted a lawyer about the bank and fraud and since I was told today that they have until the 12th of february to make a decision, we have no choice but to wait. It's very clear no one at Navy Federal knows what they are doing. Between my husband and myself we have spoken with multiple people.

Our resolution would be to put the 50.00 back in our acct.

Complaint Department

I have been a member since 1993. I had a mortgage from August 2005 and had to sell my house under Short Sale program. The Mortgage Department mitigations/Claims did a horrible job in evaluating my pay and allowances. They included my Son's college 529 money as income and stated that I made too much money and would need to pay $6, 000 of the $10, 000 difference in the sale of the home, event though the standard rate is 82.5% of remaining mortgage for short sales.in the contract it gave me the option to pay 80% of the $6, 000 before the last year of the 10 years allotted. I removed $6, 000 from my TSP at a penalty of $1200 to bay the $4800 at closing. The cashiers check was signed over to Dyck O'neal (collections agent). I received a letter from NFCU stating the debt was paid and the promissory note was satisfied. I have been harassed for the past 4 months by Dyck O'neal requesting payment for what was paid at closing. Repeated attempts to resolve this with Chalay Anderson (NFCU) and Mr. Warren (Dyck O'neal have failed. The reason I paid the money at closing is so that I am not reminded every month for 10 years that I had to pay to have my house stolen from me!

From 27 Sept 2016 - July 2018 someone stole over $23, 000.00 from my account. I found out who used my card and I notified NFCU and they just denied my fraud claim. Now I didn't sign the receipts and the merchants who accepted the card should of asked for identification. I sent them a package containing over 50 pages of my account and the transactions of fraud on the earth Of October 2018 and they tell me that the post office box that I sent it to is used for everything but the fraud dept. So my package with notarized statements and everything is missing which is another reason my claim is denied.

I deposited a check via my mobile device Monday 10/29/2018. It was approved on Monday and I was told the funds would be available on Wednesday 10/31/2018 at 6am, two business days after it was approved. It is Wednesday 10/31/2018 10:28am and I was just told my deposit will not be released until Thursday and there are no exceptions. So what they really meant was 3 business days and not 2? I spoke to Jessica a supervisor who says there is no one higher than her that she can let me speak to concerning this issue. She further advised she's sorry their representative gave me wrong information but I just have to wait until tomorrow at 6 am to get my funds. They can't do a provisional or temporary credit or anything to help me out. I just have to wait. I've seen other Banks honor their word and make it right. I've also seen other banks verify the check has cleared and release the funds. Well Navy Federal I do have a choice of where I put my funds and what Bank I want to use. You won't have to worry about doing this to me again. I hope it was worth it.

Spoke to a Tiana on 10/5/2018 at 9:50 tonight about my account and was told my date of birth was incorrect even though I gave her all the information she requested. The date of birth is not even wrong by month or year, but by date and 1 day at that. She put me on hold 2-3 times. Just to tell me she can't confirmed if my pay has been posted to my account.

Then I spoke to CJ (won't give me his last name for security reason) who was trying to lecture me about how my birthday was wrong by 1 damn digit even though I gave him the information to my telephone password, my SSN, my red debit card and he hang up on my because he didn't want to hear me talk. This is UNACCEPTABLE! There are thousands of other bank and credit union I can bank with. I've been with NFCU for over 20 years and with 1 phone call. The amount of time he put me on hold (4-5 times).

Let me start by saying, I stood in line for 20+ minutes & watched two people do a job that one person is capable of doing. The bank is not a place to flirt & frolic, yet the Manager was flirting with an employee. I looked for a name plate, which was present at every other divider but conveniently not at that one. I know they noticed me & the growing line of individuals because they started whispering to each other & one of them peaked over the top of the divider to verify whatever got said. Yes folks, it does get better! 10 minutes later when it was finally my turn to approach the ONE person that was actually working had a peice of paper & was writing down the account/access numbers! I was so infuriated at this point I didn't even ask for the names of the individuals because I probably would've come off as rude.

Moral of the story... When you're hired to do a job & you find yourself wanting to flirt on the clock. There are a few ways you can proceed without being a [censored]; a) get the persons phone number & shovel it into your pocket or cell phone; b) get a [censored]in room!

It's that simple!
I suggest that these individuals be dealt with, but that probably won't happen. See, Navy Federal has a bunk managememt system made to completely defeat the consumer where they move "teams" of employees from branch to branch. For example, if you like the speed & quality of service at the branch near you this week, next week you will probably be forced to witness this same atrocity! NOT ME, I chose not to open an account today... I suggest you do the same if you're in Nevada CCCU is WAY better, WAY better! Before you go there... no, they did not pay me to say that. ✌💕

The appraiser missed the upgraded features of the home in stating that the house had only two bedrooms instead of three. This three bedroom house cannot be rightly compared to a two bedroom house in a real estate world. The appraiser called it a dinning room instead even though it had a closet and a bathroom.
The appraiser had the house as 890 sq ft when it was 1100 sq ft a big difference which would of affected the comps.

What it is also interesting in the appraisal is what is left out due to the fact that it was not inspected. The craw space was not reported of being free of debris, adequate access or properly vented. The floor joists must be sufficiently above the ground to provide maintenance and repair of ductwork and plumbing. I must know this information to perform any maintenance such as repair of ductwork and plumbing.

The attic was not inspected for proper ventilation, missing or loose duct work, leaks, structural problems and wiring. He could not had identified if dangerous asbestos insulation was used in the attic. It would also be interesting to know if the attic has mice infestation. The appraiser would need a ladder to get to the attic.

I gathered this information from current resident and field workers in the area. I consider this to be an invalidated appraisal. I paid $525.00 for an appraisal that wasn't done. So I had to reject this house because of a poor appraisal. Navy Federal assigned this inspector to me.

Appraiser ID: 3141004
Appraiser Name: DAN GRIFFIN
Address: 3520 HIGH ST
PORTSMOUTH, VA 23707

Office Phone: [protected]
FAX: [protected]
E-Mail: [protected]@DANGRIFFINAIA.COM

I am livid. Our family has been with Navy Federal since 2010.

I only have option to use mobile deposit app to deposit as your bank does not have local branches I can simply walk into. TO WHIT, insult to injury, was suggested by your nonchalant reps today by phone.

The first time I deposit a check on the mobile app this morning, it did not reflect on the app. I refresh the app, the deposit still did not reflect although the app told me it went through correctly. I waited sometime signed out and sign back in and the deposit still did not show up. The deposit did not even show up in pending deposits.

Again, I took pictures of the front and back of the check and deposited again I had the same outcome. This check is from my father from his bank which my account will show history as depositing from before.

After experiencing this trouble twice, I contacted Navy Federal by phone. An hour later, insult to injury I have been told countless different things and I do not have a resolution.

First, I was told that they need to get with the electronic department because they could not even see the 2000 deposit as well. Then I was told after sometime they saw the deposit, But that there may be some trouble because it was deposited twice. Hey no kidding tell me something I don't know your app was not working you couldn't find it when we first got on the phone. An abundance of caution I redeposited of course before calling.

10 minutes go by, when the rep tells me that I will need to wait for an email.

And that if I get an email that the deposit is approved that only 200 will clear. At this point I asked to speak to a supervisor. A supervisor comes on the line who is extremely scripted and nonchalant.

Since I don't feel I am in the best care I request his manager or supervisor. I am told that I cannot have one. He told me that his supervisor or manager does exist but that I do not have the right to speak to them. At that time I ask if there's a department that I can call retention or such and make a complaint. This so-called supervisor tells me I cannot and he will take the complaint. I ask him again for any department that I can speak to because it this point I do not trust him and he tells me no he is not going to name departments or get me information on who I can contact and says "we have many different departments."

So again I ask this gentleman OK can I speak with member services department or retention or anyone that would deal with customer issues with the bank after all this time and with your attitude he tells me no.

I try to explain my situation but he said my details don't matter and stated a script once again. He said that I could write a PO Box if I so wanted to. After asking him for contacts any kind of resolution any kind of people I could speak to you at navy federal even considering the way I've been cared for he said he did not have anything for me.

I am floored by this behavior and this treatment. Navy federal has always been good to our family. I'll daughter is grown and banks with Navy Federal and has a car loan through Navy Federal our son is grown he banks with Navy Federal. We have bank with Navy Federal for years and have history and asked does the deposits of my father's checks from the same bank. No one ever even apologize to me or clarified what was going on with the app or the issue instead I was question for depositing twice after waiting.

I would appreciate someone that has decision making abilities get in touch with me. I am very unhappy and took notes today on the phone where I was treated subpar.

I was treated poorly, disrespectfully, unfairly, unprofessionally, and rudely by a Navy Fed bank rep, inside the branch, located in Rancho Bernardo, on Bernardo Center Dr and Rancho Bernardo Road. His name is Garrett and this took place on September 1, 2018. He does not know the meaning of being professional or simply doesn't care. He was angry because I came with my young 18 year old son to get his first credit card. I'm his mother getting his life started as an adult and showing him how to do things so he can fly on his own, so to speak. This bank rep made a sarcastic low blow comment to my son telling him he could come ALONE next time. It caused an argument between me and my son who are very close, and I actually cried. This man is bad news and I can't believe he got a job at a bank. I no longer feel comfortable going to that branch because I do not ever want to see that rude man and his death stares again.

I expected my direct deposit & my direct deposit usually comes in at a certain time. However after calling the toll free number I was told by the Supervisor Ms. Misha that she could not advance the process. And she said that I would have to wait until 6am despite the fact that it was an emergency and it is imperative that I receive my money as I usually do in a timely manner right after midnight every Friday morning. I would like to know why or what was the reason why I couldn't of received my funds immediately on the due date as scheduled. I remember when I was out of town in Denver, CO. & they expedited the process to receive my funds then. Then why couldn't anything be done about it now? Pls give me a call at your earliest convenience regarding this Urgent matter at: [protected]. This is supposed to be a Credit Union? Which means there should be more alternatives and benefits than how a normal bank operates. I have my whole 7generations of family members who joined the military & fought in war to obtain military benefits and discounts. As being raised a military brat the company should honor or allow this type of transactions to clear especially in an emergency and especially if it was done previously.Thank you for time and consideration regarding this urgent matter...~Roderick Carrier Jr.

My writing to you in regards to my recent personal loan refinance application that was denied. I am disgusted and appalled with your decisions. I have been a member for many years with all of my accounts in great standing. My loans are always paid early and usually a month ahead of time. Consolidating these personal loans would have lowered my total monthly payments as well. There is no reason why this loan should have been declined. I found no resolve speaking to your CSR or the Supervisor today. I expect a prompt phone call back. This decision needs to be reversed. Period. Please contact me at [protected].

Thank you

Lewis Keith Myers

Navy Federal routinely locks there customers out of the online banking. Everyone I know who has a Navy Federal Account has this annoying problem. I tried logging in for the first time in several months. On the first attempt I got a message that the maximum number of attempts had been made and that my account had been locked. The lockout does not time out ever; the account is permanently locked. You have to call customer no-service to get it unlocked. Then you are forced to change the password. The same process repeats soon afterward. Navy federal does a great job of keeping their customers from utilizing their online banking. I don't have to deal with this frustrating institution often. Luckily Navy Federal is not my primary credit union, and it never will be.

I am writing this because I am tired of getting different information on the phone than I am given in the bank. I was opted into a program that releases my direct deposits to my savings ending in 3729 a day early. I went into the bank and I spoke to a representative and that is what I was told. so my direct deposit that is set to post to my account from the treasury is supposed to go in on the 1st of August but the early release would be on Tuesday the 31st of July. when I came home I called customer service and once again the information was different. .

I am also tired of coming to the bank and seeing the MAC machine not working or ATM as it is now called (in my younger days it was called a MAC machine since all you could do at the machine was take out money). you are forced to go into the bank and wait in line while the CSR have conversations with customers to the extent that they are not waiting on the customer they are having more of a conversation than customer service and the line grows longer. after my transaction the receipt in the bank reads ATM why would it read that when I was waited on by a CSR this causes an issue with overdrafts since when I go into the bank I ask is my account negative and they say no and give me money from that account only the next day to call CSR and find that my account is overdrawn and it was overdrawn on the day I went into the bank. I know this is probably confusing but the point is why the different information. the csr hotline should not be giving different information than the physical bank the information should match but I am repeatedly experiencing inconsistencies. and please do not say because we have a lot of new people that excuse has been used again and again when it comes to peoples money the information should be accurate new or not. especially if you have been charged an NSF fee as a result of it. this needs to be changed and change should not come at the expense of the customer who is the very nature of your business.

I submitted my check through mobile deposit on 7/20/18 and when I returned back to work on 7/23/17 I seen that my money has not deposit I waited anther day to call and it turns out that the check was returned and put on hold for five day. I was told that I can take the check to their bank and cash it but didn't want to accrue a charge. The 5 day waiting period is obscured and not right. NFCU didn't want to override whatever is going on which is not my fought.

My dad online banking was some house locked out. My dad do not any computers and not even a cell phone. I call them because my dad is with navy federal because I have acct with them. So I call them with my dad in the phone they say my dad has to call that they can not unlock his acct. now my dad is almost 80yrs with 5th grade education. I come to my dads house and they are drilling him like a drill sergeant my dads nerves becomes radical and he starts to shake. So I get on the phone and they say they can not tell me anything or unlock his online banking. Even tho it clear I'm on his acct and they sent 2 cards with me and his name on it. Then they say he set up a name code ms no he didn't my dad memory is gone and he even tells her that too. So my dads throws out 3 names and she said I can't tell u which one it is u have to go into a branch the [censored]ing branches are over an hour away from my dads houses and I work 6 days a week. This bank has disturbed my dad and his nerves to reset online banking. Just to think I was going to get my kids some Accra with them never in life will I refer this bank to anyone I wouldn't even set my dog a acct with navy feredal