NBCUniversal
Reviews and Complaints

I have found NBC's olympic coverage to be wholly dissatisfying. As the sole provider of olympics coverage in the US, NBC have a duty to provide extensive and widespread coverage. NBC have only televised a handful of sports in their evening highlights - Swimming, Volleyball and gymnastics have all been overrepresented at the price of many other diverse sports. The commentators have been poorly informed and have added no real meaning or substance to discussion and coverage of the opening and closing ceremonies have been awful, with sections missed out of both, constant adverts and the delaying of the Who finally until after midnight! If NBC intends to bid to host the tv rights for the 2016 Olympics I hope they will take it more seriously. Luckily I am British and will get to go back to Britain soon where I can watch proper sports coverage on the glorious BBC!

Dear NBC Executives: June 24, 2011

I have watched many shows produced by NBC over the years. I have always been a fair person in my life.
When I watch certain shows whether from your network or others the nice thing is I have a choice on what
to watch. I like watching different shows to hear the viewpoints to gain a certain perspective on what the show is about. Then I discuss these shows with others to get their perspective. The wonderful thing
about this is it is nice to hear everyone involved
their viewpoint. However, I must question NBC's decision to deliberately omit "UNDER GOD" in our
own country's Pledge Of Allegiance. In my discussion with hundreds of people so far, nobody agrees with NBC. You can justify certain things or even overlook certain things on issues we face but this is crossing
the line of the people of our nation who most do believe in God. So we are asking that NBC do the right thing in terms of a few things. 1. We want NBC
to put out a massive media campaign to denounce what
happened at your network regarding this situation. 2.
We want the decision makers fired from their positions for doing such a disgusting thing. I and the many people I am involved with all agree that this is the fair thing to do. If we do not hear from NBC regarding this situation to fix this type of behavoir we will be forced to do a massive campaign to boycott NBC and all affiliates. This I promise you will affect your ratings. We are hundreds, turning into thousands and then millions of voices who will boycott. I ask in all fairness that you take the necessary steps to stops this nonsense before it escalates to hurt NBC and its affilliates.
In reasoning you must take into account AMERICA was founded on principles of GOD. Your company NBC benefits in many ways from what GOD has blessed and bestowed on our nation. We are all its people here in America and you need to understand that most Americans are believers in GOD. To remove GOD you remove yourself. I ask again that you do the right thing and take the proper course of action. If you don't your company will suffer and you would agree nobody wants that. I am looking forward to the media blitz denouncing the NBC Executives who decided to do this by NBC. It's time to take responibility we are and we believe you will want to do the same. I appreciate your reading this and again look forward
to NBC taking immediate action in putting this to rest fast for all involved which is the millions of viewers who have been disrespected as well as GOD himself.

Sincerely,

Rick Lowe

After spending well over $10k and referring several coworkers to buy from them, they have treated me with complete disrespect. A value payment was declined because BofA got hacked into and they sent me a new debit card. I never received an email from Shop NBC asking to update card information, which I would have gladly done and did do IMMEDIATELY after finding out about the problem?.

That wasn't good enough for them". They wanted the new card immediately over the phone!. I explained to them that I use wireless home phones and a cell phone and that would not be acceptable due to security reasons/. The next agent that called cooperated and mailed out a statement to my home, I then mailed them a check for payment". Meantime, the 10-12 harassing calls per day continued!. Now 12 days later, they are still calling me 10-12 time a day, on both my home and cell numbers, by 3 different reauthorization agents".

My account information with new debit card info is current so I refuse to give it to them over the phone for another value payment that was declined because their outdated computer system supposedly can't retrieve the new, updated card number from their own system.

They have totally mishandled this whole situation. They started off with multiple phone calls daily when all they had to do is send me an email to update account info. and or mail a billing statement. That is not their company policy to do neither per Michael Davis manager.

My advise to potential and present customers of Shop NBC. DO NOT BUY FROM THEM ANY MORE! I WILL BE TELLING ALL OF MY FRIENDS AND COWORKERS ABOUT THE HARRASSMENT THAT I HAVE EXPERIENCED FROM THEM BECAUSE OF THEIR OUTDATED COMPUTER SYSTEM AND COMPANY POLICIES.

I purchased a facial machine on ShopNBC when it was on air. There was never anything that said the machine was sold out when I bought it, or after I bought it. I also bought some replacement filters for it, which they recommended doing. I got the filters a week later, and called to find out when I would get the machine. I was told the machine was on back order. I asked how long it would take to come in, and was told they had no idea. I asked if they were sure the machine was even going to be available again, and they said they had no idea. So I said, you can't guarantee that the machine is even going to be available? And they said no. So I cancelled my order, sent the filters back and had to pay for the shipping, which is ridiculous. They should not have sold items they apparently didn't have in stock, and they never informed me in any way that the machine was on back order. I was totally conned into buying something and paying the shipping for it when I couldn't even use it, because I didn't have the *** machine! I'll never shopNBC again!

They get worse day by day. It wasn't enough shopNBC mishandled order; sent to a 7yr old previous address, tried to make me track; until I got to corporate via manufacturer.

Now they want to charge full shipping for each item ordered; I ordered a candle, sheet set, 2 identical throws and they were tacking $31.96 in shipping charges.

When it was still Value Vision there was customer service, shopping carts inclusive shipping for all items.

Now the greed of corporate is clear; take a little more from us average Joes.

With shipping that pricey, I can go 10 days with full tank of gas, support my local merchants and let NBC ROT.

The one product they offer that I cannot be without can be bought from manufacturer in Canada, so I really don't need them. The idea of home shopping is to be convenient and comparably if not, better, priced. They do not offer any such services.

Lousy customer service UNLESS you get to corporate office personnel and overcharging shipping, handling. My last order took them 7 days to pack and send.

I have got a giant nonworking TV in my living room that was bought in December and hasn't worked for the last 3 weeks and Shop NBC feels they have no responsibility to back the items they sell. I can't belive I made such a huge purchase (2000 dollars) for my first shopping experience with them! I am an idiot! Don't be one too

After nine years of employment with Telemundo, I was given a choice to either get terminated or resign.
The reason for this because when I filled out my electronic employment application I made a mistake and put NO to the question if I was ever convicted of a felony.
I even advised my HR person back then, Grace Orejas, of my "mistake" and that I paid for this mistake AND the question below it asked in the past seven years and it got me confused.This shows that at no time did I try and cheat or hide my past. Why would I if I knew that the company would do a background check ? This I can prove 100%.;
This was not investigated by chance, but after numerous events and false accusations that I had stolen equipment from the company.
In every occasion I proved to the company that I was innocent, even after clear implications that I was involved in illegal activities
Its hard to believe that after all my years of service, dozens of ovations, employee of the month several times, employee of the quarter while at wtvj, the company does NOT respect my years of service and/or my dedication.
The words and images selected, they all intended towards co-workers and co-workers did in fact believe I was a thief. The clear implication that I was involved in stealing or in illegal activity of any sort, was completely false. HR knew that I was NOT involved in or even suspected of being involved in illegal activity. On the sun glass theft issue, it was security implicated me falsely. I proved my innocence and was exonerated.. I tried to get our ombudsman, Lisa Hughes, aware but after conversations with her and emails, she NEVER contacted me back to let me know the outcome of her investigation. NOW the latest on the Kravitz misinterpretation, a disgruntled person from the street full of anger, hate and with personal problems between us for years and that I have a defamation and slander lawsuit against called, and turned in equipment that was supposedly stolen by me. After getting accused of stealing AGAIN, I showed prove in the way of an October 2008 email that was clearly stated that the equipment in question was disposed with management approval. Let me add that the email included model #'s, serial numbers and asset codes. Along with accusing me of stealing, the disgruntled person Cesar Figueroa made false and defamatory statements in a negligent manner without reasonable care as to whether the defamatory statements were true or false. The Company I guess needed to find something to redeem themselves AGAIN started plucking into my past, until they found what they thought was sufficient to terminate me.
By reason of this false statements and HR misinterpretation towards me, I have been injured in my life, my family's well being and reputation with the public for integrity and moral conduct and continue to suffer extreme humiliation and emotional distress.
As in the sunglass theft case, I asked to speak to Don Browne and my wish was not granted. I know Don would NOT allow this injustice and he makes it his point to treat all employees with respect and consideration.What happened to the open door policy ? How in the world is it possible to terminate a top performer for making a mistake in his application, AND that it was clearly explained to Grace Orejas. When asked if I could contact Grace and clarify the problem, I was instructed not to. Why ? Dont they want to clear my name ? The Telemundo mentality BEHIND Don Browne's back is " employee is guilty until proven innocent"...Don & Derek are men of integrity and he should know what goes on behind his back.
An employees performance and dedication should be valued and considered when an employees job is on the line. Remember it was ME who went into Mexico and drove the equipment under threat of car jackings, risking my life. Remember it was ME who worked through Christmas to make sure the numbers at the end of the year matched. It was ME who traveled with the Client Development team to make sure all went smooth. Remember it was ME who toured from city to city sleepless nights to make sure Al Rojo Vivo was flawless. Remember it was ME who did Upfront presentations also with sleepless nights to assure all went well. Remember it was ME who made sure that all Novela press junkets went smooth. Remember it was ME who tore down Ajusco to save the company million of dollars while everyone was home during December with their families. Now I look back and wonder why did I go above and beyond, risked my life, risked my family, and most of all risked memorable time for a company that does not value this ?

I cannot believe that while viewing the latest Dateline piece dubbed "Mean Girls" I was ambushed by raw REAL video footage of a crime scene interview as well as the actual scenes of a man dying. A darling 21 year-old man was laying on the floor with a bullet hole through his forehead. As the EMT worked to save his life, one medic lifted his the young man's oxygen mask away from his face to ask him, "who shot you Ricky?" The young man, bleeding from his forehead, softly said, "my neck hurts." He died from his wounds 2 days later.

NBC, if you or your loved one was dying on video, would you want it broadcasted? Furthermore, if you were that poor young man fighting for his life, would you want it aired on TV after you died?

I am sick at the lack of respect you and your producers, editors, and writers have shown by airing this piece. I in no way, shape, or form would have watched your show this evening had I been WARNED of its contents. In the very least you should have warned your viewers.

I have studied criminal law in 4 countries, I am an true crime buff (First 48, ect) and I have NEVER seen something so disrespectful and graphic on television.

NBC, you should be ashamed!

Jamie Kinsler

I watch tv over the air. We get abc, CBS, fox, wgn, and about 25 other channels. But NBC broadcasts a signal unavailable nearly 90 percent of the time. What gives? Every other major channel works, there's no weather interference but yet NBC is no where to be found. I can only infer that this isn't a tech glitch but more of an attempt to strong arm people to pay more money. Needless to say I have stopped watching NBC period. And now the [censored] bag executives and the pCOCK network can't figure out why there ratings suck. Gee, go figure.

My mom was watching a jewelry shopping show called SHOPNBC.com. and saw a necklace she liked. She told me they went on and on about the quality of this "14 kt" gold chain and so decided she wanted it and thus ordered it. It was the crappiest piece of junk I have ever seen. She paid $100 for this sorry piece of rubbish and $7.99 S.H. Of course she was disappointed and gave it to me to return since the directions to do this required a magnifying glass to read and a puzzles master to understand this babble. You are billed an additional $7.99 S.H. and restocking fee for the return. I think thatSHOPNBC.com carries junk, rips people off and to me this is wrong and unethical.

I bought a computer from Shop NBC that never made the standards. It was cheaply made and top shelf price. I accepted a credit card from them to buy it. Last month I paid my bill for what I thought was on time. A few days later I got a call from the company saying that I was late on my payment. I said "how could it be since I had paid my bill on 6/3/09 when the due date on the bill was actually 6/25/09." The response was the following "Sir, I am sorry to inform you that you are late on your payment due to the fact that you paid early. For that, you will incurr a $39 fee." No matter how hard I tried to resolve that issue I was unable to. So after I am done with this credit card it will be closed down and no more shopping from Shop NBC.

On 5/10/09, I purchased the above Acer laptop computer through Shop NBC who also offered a $100.00 mail-in rebate. The rebate was good until 6/30/09. The merchandise arrived on 5/23/09.

When I went to apply for the rebate on 6/24/09, I found out the the time limit had expired! Evidently the rebate offer was NOT until 6/30/09, but was for 30 days from DATE OF PURCHASE.

This discrepancy in "when the 30 days starts' was never made clear. Due to their erroneous advertising, I feel that I am eligible and entitled to the $100.00 rebate. As a senior citizen, I cannot afford to throw away $100.00!

Please let me hear from you soon! Thank you for your assistance with this matter.

I ordered an Elgin watch from Shop NBC and had charged to my credit card. I received a package from Shop NBC. When I opened it, the watch box was EMPTY! That's right. I said EMPTY. When I called customer service I was asked if I would like to order another and pay for it again. Not hardly. They said they would investigate but wouldn't necessarily issue credit to my credit card. I should have checked them out first. This is a scam! BEWARE!

Purchased this DXG web cam / camcorder from Shop NBC around Christmas. Both Shop NBC and DXG represented the product to be fully compatible with Windows Vista. It is not. Shop NBC has chosen to participate in the fraud thrust upon its customers by DXG. After several attempts Shop NBC continues to give me the run-around and refuses to refund the product upon return. Documentation: DXG represents at the Shop NBC website that the product requires Windows Vista (one of the System Requirements) and represents that the unit is fully compatible with Windows Vista. At the DXG web site, DXG does not list Windows Vista as a system requirement and states within DXG tech reports that this DXG product is not compatible with Windows Vista; that DXG will never create a driver for the product to make it compatible with Windows Vista and that DXG does not claim or represent that the product is compatible with Windows Vista.

Both Shop NBC and DXG have committed fraudulent misrepresentation of the product and after full disclosure to Shop NBC - Shop NBC refuses to refund the purchase price upon return. Both Shop NBC and DXG should be investigated by the appropriate Dept. of the Federal Government and both Federal and State Consumer Protection Agencies and be required to refund all customers who find the product incompatible with their computers running Windows Vista, and both Shop NBC and DXG should be fined heavily for greedily committing the crime of theft upon Shop NBC customers by fraudulently misrepresenting the product and stealing customers monies. Since the theft of monies by both Shop NBC and DXG crosses state lines then the Feds should become involved since this theft from US Citizens involves Interstate Commerce.

Americans are tired of greedy money mongers fraudulently misrepresenting products and stealing their hard-earned monies. I urge all Federal and State Agencies involved with Consumer Protection to involve themselves in this matter. Thousands upon thousands of people potentially are the victims of the above and below-described fraudulent misrepresentation regarding the DXG-506V product - all who use Windows Vista operating systems.

All Documentation saved and available upon request to Federal and State Agencies.
A copy of this Documentation from the Shop NBC web site product description and the DXG USA aka DXG Technology USA web site follows:

* Please note that the DXG product information regarding Products Requirements (at last paragraph of Shop NBC description) posted at the Shop NBC web site includes Windows Vista.
* Please also note the tech report from DXG USA web site stating that the DXG-506V product is not and will never be made compatible with Windows Vista.
* Please note that the DXG product information regarding System Requirements posted at the DXG USA web site does not include WIndows Vista.
* Please note that Windows Vista is not listed as a System Requirement at the DXG USA web site but is listed as a Product Requirement at the Shop NBC web site thus leading consumers to believe the product to be fully compatible with Windows Vista as represented at the Shop NBC web site by both Shop NBC and DXG USA aka DXG Technology USA.

SHOP NBC WEB SITE DESCRIPTION OF PRODUCT: (located at www.ShopNBC.com)

DXG 506V 5.1MP Digital Camcorder & 1GB SD Card
The DXG-506V full-motion digital video camcorder is here to meet your needs, whatever they may be! This camcorder doesn't just capture elite video. A 5.1MP still camera and MP3 player are included in this incredibly compact design. You'll find it's perfectly sized to capture life's special moments anywhere you go.

The DXG comes with a number of features including TV Out and Direct Print capability, built-in flash, and a Macro mode. The video camera also can be used as a voice recorder and a webcam. Not only will you be able to film those magic moments, you'll also have more than enough space to save them with a Transcend 1GB SD card. Go anywhere and capture anything with the incredible DXG-506V camcorder!
Features A full 1GB of video memory included to capture those special moments! The DXG-506V is a full-motion digital video camera, 5.1MP still camera, and MP3 player in one compact design. Comes with a number of features including TV Out and Direct Print capability, built-in flash, and a Macro mode. The video camera also can be used as a voice recorder and a webcam. Powered by four AAA batteries, this camcorder is always easy to have charged and ready to go wherever you are
Specifications
5.1MP 1/1.8" CMOS sensor 1.7" TFT display (480 x 220) Movie resolution: 640 x 480 pixels / 30 fps., 320 x 240 pixels / 30 fps (Max) Still image resolution: 1280 x 960, 2048 x 1536, 2592 x 1944, 4000 x 3000 (Firmware Interpolation) Lens: F3.0/8.0, f=8.25mm fixed focus lens with mechanical shutter Focus range: 4ft � infinity (Normal), 6.7 -7" (Macro) Digital zoom: 4X (movie), 10-30X (still) ISO sensitivity: ISO100 Video file format: MPEG-4, ASF, AVI, MOV Still image file format: JPEG (DPOF, EXIF) Internal memory: Built-in 32MB flash memory External memory types: SD/MMC card (supporting 1GB)
Includes
Transcend 1GB SD Card Four AAA batteries USB/AV cable Earphones Wrist strap Camera pouch CD-ROM (driver and application software) Software (Mr. Photo 3 and VideoWorks 6) User manual
Available in your choice of color: Black, Blue, Pink or Silver
Dimensions: 1.5"H x 3.5"D x 2.8"W
Weight: 4.8 oz.

Product requirements for use: Windows XP / 2000 / ME / Vista
32 Bit operating systems, Intel Pentium 500MHz or higher, 256MB RAM or higher, Standard USB 1.1 Port, 10MB free space or higher on hard disk drive, 4x speed or higher CD-ROM capabilities
Amount of video for recording affected by resolution, frame rate options and memory storage availability.
Warranty: One year warranty

________________________________________________________________

DXG USA aka DXG TECHOLOGY USA WEB SITE TECH RESPONSE REGARDING THE DXG-506V Product:

http://dxgusa.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=122

CAN THIS UNIT SUPPORT WINDOWS VISTA?

Thank you for contacting DXG USA. I appreciate your time and patience as I assist you in this matter. Your comments, questions, and correspondence are valuable for me to continue improving my level of service. I will be glad to assist you with your request.

The DXG-506V is not advertised to support Windows Vista. Therefore, the software and driver that come in the package are not compatible with Windows Vista. Furthermore, we will not be releasing a new driver for that unit.

What this means (if you are using Vista):

1. You cannot use the software.
2. You cannot use the webcam function.
3. You CAN connect the camera to the computer and transfer files.

If you have any further questions, please contact us at [protected] extension 192. Our office hours are Monday-Friday 7:00am-5:30pm PST.

Best Regards,

DXG USA

DXG USA aka DXG TECHOLOGY USA WEB SITE REGARDING THE SYSTEM REQUIRMENTS for the DXG-506V Product:
(Listed as Product Requirements at SHOP NBC web site as noted above)

SYSTEM REQUIREMENTS

OS Windows XP / 2000 / ME / 98SE

* Please note that Windows Vista is not listed as a System Requirement at the DXG USA web site but is listed as a Product Requirement at the Shop NBC web site thus leading consumers to believe the product to be fully compatible with Windows Vista as represented at the Shop NBC web site by both Shop NBC and DXG USA aka DXG Technology USA.

I have been a loyal customer for years and have purchased thousands and thousands of dollars of watches from them, but never again!. I have bought items in a single payment and some using value pay. Shop NBC called me 6 months ago saying that they could not charge my card for the scheduled value pay. It was a simple exp issue I corrected the credit card information with the new exp date then I was told everything was fine. The value pays in my account were being debited from my card as scheduled after the correction. I continued ordering watches and paying them off in full or some value pay just like normal. I then received a collections notice a few weeks ago from Oliphant Financial saying that I owed SNBC $129.99 for a Renato watch that I had thought I paid off months ago. I called them up to find out what was going and why I was sent to collections. OF told me point blank that ShopNBC is known to send people to collections without ever giving them notice of any kind and were actually sympathetic to my situation. There support manager Mari Lacopetti told me that “SNBC regularly screws people over when it comes to credit card charges if your 1 day over the 30 days they’ll send you to collections”. She was the one to tell me to check my bank account to see if ShopNBC debited that particular value pay sure enough they didn’t. During that call 6 months ago when I was on the phone with the SNBC Rep about my card issue they said everything was fine and my payment would be debited with the new CC info. On there website everything looked fine as-well and my value pay’s were being paid on time. I called SNBC to let them know what had happened and to correct there mistake. To my amazement there rude customer service person said it was my responsibility to make sure that particular payment was made during that time. Well hello I made the correction right there on the spot with there Rep, but according to them the updated information was only applied to my future value pays pending. I offered to pay the value pay right there and then with SNBC, but was told to pay OF so I did that same day thinking everything was ok now with SNBC. I had not ordered anything from SNBC for a while, but when I tried to order another watch my account was, put on hold status because of that collections notice from OF. OF said that they sent SNBC proof that I paid them off SNBC said they didn’t have any record of it. So I called OF to resend SNBC there notice they did. Funny thing is that until I brought the collection notice from OF to SNBC attention SNBC had let me order new watches from them even though I was 6 months late on that particular value payment. Moral of my story is BE AWARE! When dealing with Shop NBC they are wolf in sheep’s clothing. I’m a business owner have great credit, pay all my bills on time, and never been treated like a criminal until today. After spending thousands of dollars buying SNBC merchandise over the years to be treated in such a rude and unprofessional manner by there customer service reps was shocking. I am sure my story will not be the first or last Shop NBC you should be ashamed of yourselves. As to all you customers out there that will run into this problem be ready to deal with some nasty reps. Write down names, times, dates, ph# ext, etc. You are going to need it just in case you want to take them to court.

After 3 hours of futile online attempts to change a pending DVD order that is back ordered, I finally called NBC at Rockefeller Center, NYC, and was passed through three different departments. I finally landed at the Information Desk & Tours Desk where a pleasant young lady gave me the seemingly "coveted" Toll-free number to NBC Universal Store Online Customer Service--here it is and please share with others (who are banging their heads against a wall)
[protected].

When you dial this number, you will get an automated response which asks for your Order number, etc; after you get the automated status of your order, say loudly--"Representative!'
That should take you to a "breathing" person! I make no promises after that, but will have jumped a hurdle that remains insurmountable for many!

BCharels

this women call my house. which I have on tape. from [protected] nbc. and said her***** And when I asked her a-Q
she stared cursing & speaking in a unprofession manner to. what was a potential client. so I advise any one who see this
watch the number [protected]) because I have the so call woman name.

TRB

I am outraged at what I heard on Saturday Night Live on 18 October 08. I sure hope that Shawn Hornbeck and Ben Ownby and/or their families and any other person and/or their family that has been abused by a sexual predator wasn't watching the show. They made a "JOKE" about sexual predator's and Halloween; something to the fact that kids could come to their doors if "they could keep a secret". In no way is this funny; especially to the victims and families that when through hell with sexual predators. It goes over the line of what is acceptableand moral. I think that the Executive Producer of Saturday Night Live, Lorne Michaels, should be made accountable for this.

Requesting that people contact their local t.v. station that NBC is a part of and file a complaint. If enough people complain, then hopefully they will think twice before thinking that sexual predator jokes are acceptable. NBC should not condone such vileness.

NBC Group LLC charged my checking account without my permission in the amount of $39.95. I do not even know who this company is. I demand that the money be refunded to me! You have bounced my account!
Lenee Sharak