Nedbank review: customer service 15

I applied for a personal loan online (because I was told it should be easier and quicker).
The next day I phoned to follow up and quickly did a telephonic application for which my consultant said it had been pre-approved and gave me the amount of R28000. She said they will have to send a courier with the documents for me to sign, i must sign it and then send it back with the courier and then it should take ±3 days and they will contact me.
The courier came the Monday, by the Wednesday I hadnt heard anything so I phoned the consultant I was dealing with and she said she hadnt even received the documents yet! I then called again the Friday and she said that it will still take a few more days for them to process. I asked if I will get a call to say when they are paying the money into my account or what will happen. She said I might get a call or I might not as they may just pay it in without notifying me. I then phoned again Monday to find out whats happening and was then told that they have changed my loan to a smaller amount as I do not quality for my first original amount (which was initially approved telephonically).
I have had nothing but "LACK" of service from Nedbank! It took me having to make all the phone calls, without anyone bothering to phone me to advise me what was going on. Whenever I phone this consultant is always busy or on lunch or something and I can never speak to her. What I cant understand is why everything was approved, documents were sent for me to sign and then I get told that I only qualify for a smaller amount! I think this is Fraud and this is a way of hooking the clients. I have been a Nedbank account holder for the past 10 years and this is the service that we get. I would very much rather cancel my account and not refer anyone to Nedbank ever again, because if this is how a Nebank account holder gets treated, I do not even want to imagine what somebody (who doesnt have a Nedbank Account) will have to go through.

M Van Rooyen

Sat 10 July I was approached to change my savings acc to a current acc, I would get R750 if I did.I said great where do I sign?!Royen Swazi of Foreshore contacted me on the mon & said he would come through to me on the mon. He only pitched the tues, no explanation.Fine, it was great to have someone come to me.But the empty promises did not stop there.He let a colleague of mine down, promised to bring my new card to me & didn't.I've had no news about my debit orders or R750 as promised.His manager even promised to sort it out & didn't! DON'T PROMISE IF YOU CAN'T DELIVER Its been 45 days since I signed & 3wks since I heard frm him last when I phoned him.I had to phone him again this morning & he asked if he could phone back as he was signing another client on.I suggested he finish up with the existing ones first & I was promptly told that I was not helping anything!

I am tired of not being communicated with & am now fuming over the bad attitude I encountered this morning.

I have been waiting over 2hrs for either him or his manager to call me back after I expressed my disattisfaction. I have been more than patient! Why do I have to complain to get basic service with a smile?

I applied for a overdraft on my account of R3 000.00 as this was to be my spending money for my 2 week trip to the UK next week - Nedbank are aware of how vitally important this was to me, they are also aware of my ITC listing due to me signing surety for my late parents accounts. So i was happy when i was advised that the overdraft was approved and i signed all the necessary documents. Yesterday i phone to find out when i can expect the money only to be told, 'oh sorry, Nedbak have now changed their mind, you will no longer be getting the overdraft'. What a load of bullcow i believe this has something to do with the fact that my personal loan with them is at 23% whereas the overdraft is only 18% - i mean this IS ALL ABOUT MAKING MONEY! Not so? Well this is it for me - month end i will change my account to another bank - now that is something you can bank on.

Saturday 13th September

My hubby and I called into the Nedbank Edenvale Branch. We had been paying extra on our bond and wanted to draw this now and pay school fees. We completed the necessary forms, handed in our ID's and proof of residence and were assured the funds would be in my account by Tuesday 15th.

Wednesday 16th
Still no funds. My hubby calls into the branch (please note that at no time does the branch contact us). He is told there is a block on our bond account and given a call centre number to phone. He contacts the call centre who gives him a reference number. The call centre tells him to take the reference number to his branch. He travels to Nedbank a second time that day and asks who he must give the reference number to. The block is removed and a customer care consultant tells him that the original forms were distroyed and that he and I will need to complete them again.

I write an email to the Branch Manager (I still await a response).

Monday 21st September
Wecall at the branch yet again with ID's and proof of residence. Once again we complete and sign the forms. We are assured that the money will be in my account by Tuesday 22nd September - its still not!

I know I am wasting my time writing this report because nedbank hasalready proven that they don't care. Despite my explanation that I was issued with a proof of settlement when I settled the account some 4, 5 years ago which I have since lost, nedbank still insist that they need proof of settlement. The fact that they don't know about the settlement and they don;t have the settlement letter in their records goes to prove that they don't have proper internal processes in place. I addition, Levern Khathi says she has no account of the reasons Nedbank is trying to collect(incorrectly and illegally) from me now, she is at collection therefore she can't be asked about anything else outside of collections, which is more proof that the left is not talking to the right hand within nedbank. The truth is I settled the account. How long was I supposed to keep the settlement letter for? Even if I had the letter, who knows if they would not come back after 5 years and claim that I still owe them? Perhaps they should consider that even if I did owe them, by law they should have written-off the debt after 3 years.

I wanted to pay my large dental account (I had the money in my cheque account), so hoping to accumulate a large number of loyalty points, I attempted to pay with my new gold cheque card.I had to go and speak on the dentist's phone to verify who I was and an authoration number was given to the merchant. However, whenever she tried to put the transaction through, the machine came up with the message authoration required. Eventually I paid with a paper cheque, but I do feel Nedbank cheated me out of my loyalty points!

I have been a loyal client of Nedbank for 10 years and have had 3 vehicles financed through Nedbank whilst being a member of a CC.My vehicle was stolen in September and apon applying for finace was refused on the grounds that i am self employed. Even though this has never been a problem in the past. I feel now competly untrusted by my bank! I have never missed a payment and i disgusted with how i have been treated. I have been in conversations with the bank for about a month to not avail. I will tell everybody i know to avoid using Nedbank in future.

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I have just been to nedbank, bizana and poor customer service is a gross under-statement. I went into the branch at 10h50 and was only assisted at 12h06. Left the branch at 12h11. So much for & ldquo;we'll donate r50 to the charity of your choice if you wait more than 5 minutes. & rdquo; what aggravated the situation is the fact that a certain winnie ndobe was sitting shuffling papers totally oblivious to the torture we were going thru, manager's door was also closed & ndash; no initiative or action to assist us customers who have been there for a good hour. Surely if a manager picks up that there is a backlog & ndash; some action has to be taken. Any action would have been better.

I've had it with nedbank & ndash; they are all talk and no action. Recently they have decided that as a cost-cutting exercise shelly beach branch is no longer giving out money clips. Customers have to buy their own & ndash; ironically when you deposit money they do not give you back your money clips & ndash; you have to ask for them back. Nedbank has gone to the dogs & ndash; if you ask me. I am actively looking for another bank. This is the last straw.

Nedbank Savanna -
To enter Nedbank you now must place your finger on a pad to open the door.This means they have your fingerprint plus a photo/video of yourself.Who gave them permission to do this.My finger did not open the door - does this mean I am a criminal because I feel like one trying to do my banking.And of course there was no manager around.Who is in control of this madness and who gave you the right to take my photo or finger print.Somewhere along the line this is going to backfire and you will have ID fraud.I will be taking this up with Nedbank and other consumer lobbies.

its been over a week ssince applying for an overdraft facility on my account with nedbank, i was in the bank twice since then it was approved two day later, a week has now passed and the funds are still not available to me. and all the Govan mbeki branch manager tells me is he will do his best. every other bank takes 1 hour to approve & have a overdraft available to your account and ready to use. Loan of over 100 000 has been approved and cleared with in two hours from other banks i didnt even apply for 10 000 and its taken a week and still counting. this is un acceptable its a service i pay for and also i bank there everymonth.
iv gotten NO saticfaction or any assistance from anyone if the branch manager cant help who is the superior Who then can?!

In 2017 my credit card were stop and paid up. this never happened because of a budget amount that were not mentioned was still outstanding. Without knowing I was judged and summons for an amount . the bank still having my postal address and phone number, but I were not contacted. The card is paid up and I have no business with Ned bank. In 2011iwere contacted by legal dept. of an amount still outstanding on my credit card. I reply that it is not me and that my card were stopped two years ago. Later I learn that the card were never stop due to outstanding and the card was revoked. It was explained to me what went wrong and we agree to be paid of. Two payments were done and I was stop. The 4, 600 grew to 10, 000 and then later to 15, 000 rand and they want the full amount and not a monthly payment. Later I learn that the amount was written of and ever sins nobody is willing to help me. Judgement is on my credit report and no where is credit allowed. I have emails from the credit bureau, ombudsman, the court, trans union to where I have lodged complain and nothing has help me so far. Court case 43710/2017 card nr5898460005733001
FJP Olivier [protected]. Simonsberg street 18 Secunda Mpumalanga Cel [protected]

I phoned Nedbank's Client Services to get some advise on foreign exchange. I asked my question, and the person at Nedbank then answered me but had obviously not listened to my question, as the answer was not relevant. She then said she was putting me through to somebody else, 20 minutes later and a conversation with 2 other people and still no luck. I then phoned again, repeated my question, and was told to call Nedbank Global. This I did, I was put through to a gentleman call Ayunda. I asked him my question, about rates, amounts and changes on depositing foreign currency. He gave me the exchange rate, but said he could not help me further, when I asked him to do the conversion for me I was advised that he was under no obligation to do a conversion for me. I queried as to whether he was a "foreign exchange consultant for Nedbank", to which he replied that he was. But he still refused to give me an idea as to what my rands requirement plus bank charges would more or less amount to. This was the last incident with Nedbank, but they give continuously bad service.

I was billed illegally for a product I did not order on line, Mcafee upgrade. Phoned help line 3 times to request dispute form. Eventually I had to go to the branch to get it, only to get a very nasty phone call from some rude clerck to say I HAVE TO DO EVERYTHING MYSELF!
That means I have to phone Mcafee USA myself during office hours, waiting time 6 to 10 minutes! My credit card expired in September last year(2017). I was issued a new one in October. How can a payment go through on a expired credit card? This rude clerck told me that it is only the PLASTIC that changes! In other words any body with my credit card details, even from 10 years ago, or longer, can debit my card with any amount at any time! What kind of BANANA SECURITY does Nedbank offer it's clients? I WILL spread this message all over the net, because I don't want to do business with Nedbank any more and hoping this will be a warning to other people. On all 3 occasions that I phoned this help line I was told that Nedbank would con tact the mercant to get my money back, it is more than R800, I can buy 2 weeks groceries for that! Then this rude clerck denied it. The SMS of debit came through at approximately 3:39 on 18 march, I phoned less than 2 hours later, when I read the message to stop payment, and they REFUSED' This amount was only reflected on my account 2 days later, WHAT IS THE USE OF THE HELPLINE, IF THE REFUSE TO HELP? I IS JUST A SCAM! Annemarie Lees [protected].

See complaint above