Nedbank
Reviews and Complaints

I agree, Nedbank personal loans department, via the internet is really horrible and I'm shocked as I have never heard of any bad things about Nedbank. I infact wanted to change my bank account from FNB to Nedbank but hell no I will rather keep my account at FNB just now money goes missing?

I Mabitsela Phalane need a refund of excess money i deposited in my account. The money must be deposited into my current account

I agree with you. They are most definately the most uncaring Bank I have ever had the misfortune to come across. They really do not care about anyone except their ugh, not so good but very bad reputation.

Nedbank seems what I suspected them to be: corrupt and power hungry bullies to the bone! They should be closed down.They did this to you. The bank manager of Gansbaai branch made a "mistake" with a debit order for my vehicle finance and cancelled it while my request was that she should cancel the debit orders of Babereki because they deducted twice from my account.Then ABSA phoned and I had to discover what Rosetta of Gansbaai branch had done! What an embarrassment! I dared to complain and now I am threatened with my overdraft after more than 5 years since I have had this overdraft with Nedbank! BULL! This is nothing but an indirect threat to financially destroy me should. Make any waves. I guess I must have stepped on the correct toes! Somebody high up clearly feels cornered...

I wanted to get the total outstanding amount on my husbands Nedbank credit card and after being reffered from one call centre to another I finally get through to one that has a telephone banking self help section which I thought great I will enter his card number, expiry date and id no and will get the info I need without a problem. If only this service actually worked! It didn't so then I get transfered to a consultant who says they can't help me cos its confidential! Please tell me how giving me his wife the outstanding amount can negatively affect my husband? I ask to speak to the supervisor cos from being pushed from pillar to post and now still not being able to get the one small thing I want is so frustrating. If they just sent out the statements as they should then maybe I wouldn't have to go through this whole frustrating procedure. The supervisor Sephiso is also no help he is quite arrogant and not helpful at all. All he can do is refer me to yet another call centre! For a company advertising service they honestly do not present a good image.

When I first activated my card I reached customer service. Oh! they were so eager to get my information, including my social security number. Then the next that happened got an international charge of $1.50 after that they actually wrote a check for $10.99 for Family Savings. I never ordered this and have a dispute with them. THEY NEED TO BE STOPPED AND ARE DANGEROUS PREDITORS. PLEASE have them stopped.

I have recently submitted a report on a web site concerning being blacklisted while under debt review the account is now paid up but Nedbank refuses to remove the "default" label. None of the other service providers listed me.now I must put my life on hold as I can not get any finance. Unfortunately it seems that only money matters with the banks and not the customer.

I am currently a cheque account holder at Nedbank for 2 years. I recently received a final demand for payment of a outstanding loan dating back to 1998. This seems ridiculous to me as i cannot remember ever having a account with your company to qualify for a loan in the first place. How can you as bank expect me to keep prove off payment for ten years or maybe even longer.
Why if i did not pay did it take ten years to contact me . This whole matter seems nonsense and i would like your company to please sort this problem out as soon as possible.
Thank you for your cooperation
Carl

I have run a great accounts with Nedbank for over 10 years. A month ago I requested a loan, I was advised by Bill after providing all the neccessary documentation to request an overdraft. He told me he would get back to me in 24 hrs. A week later I returned to Nedbank to follow up as he did not call me, I was told to wait for him to finish his breakfast. He couldnt find the doc I had given him and told me he would get back to me in 30 minutes as I had to go to work. He never did. I called the bank manager Devon and left a message - he did not respond. I called again and he said he would follow up and get back to me, which he did. He said he needed my documents in a different format and would call me later that day to get my email address - I heard nothing. I called the bank again and spoke to his superior Mary. Again NOTHING. Then I called the customer care line, logged a call with them and HEARD NOTHING!. I called again and spoke to Rhona, she called me back today I was in a meeting and have spent the entire day trying to call her back, I cannot reach her, Devon promised yesterday he too would call today by lunch time NOTHING!

Went to Phalaborwa Nedbank branch 29/09/2011 to my disgust I wasted valuable time after taking off work to finalise moving all my personal business from my existing bank to Nedbank.
After waiting my turn to be helped I was shown to be seated by a very rude, unhelpful and bombastic employee. Whilst talking to me I noticed that her attention wasnt focussed on my business for being there. She was constantly on her computer and eventually after being frustrated I saw she was busy updating her personal CV in my limited time.
After explaining my reason for being there and supplied standard required documents which include my recent marriage certificate, legal temporary ID document, proof of residence, 3 months bank statements from my existing bank, she demanded my original maiden ID document, so I obliged and went home to fetch it and gave it to her. This was still not enough for her to assist me with my request. I then had to call my husband who took off work to go home and search for our marriage registar whilst I allready supplied all the above mentioned documents. With his arrival we were informed that she dont think Nedbank will be able to assist us. Her direct words "oooohhh I dont know. I can send it off but I dont think we can assist you. After this my husband said we must leave and take our banking business to a bank that is willing to handle our affairs with proffesionalism and understanding our personal business expectations. Only 15min later we walked out of bank no 2 feeling positive and assured of proffessional service for our business. EEEIISSHHH I am glad we dont need any business with a Nedbank branch like Phalaborwa. Branch Manager where are you? Your staff are chasing awa yyour business and couldnt care less.

i went to the nedbank rustenburg, to withdraw my money, the so called teamleader jeanette from rustenburg branch refused to give me my money, i even left my bank card as she refused to give me my money, right now i am inconvenieced by her because i was supposed to pay my builders with that money, she was so rude to me, she did not even know which procedure to follow in resolving the issue i had to get my money from the bank, even now i dont have my card with me, she needs further trainig on her job, she is a disaster, i want her to be dealt with accordingly.my details are as follows, id no-[protected], cell no-[protected]

I went to apply for internet banking and I was adviced to get a smart savvy (cheque) account, so that I can have free internet and cellphone banking as one of the benefits and on top of that I will receive R750 44 days after my salary has been deposited in to the account and have used a card to purchase and send the word fresh to the specified number they had. I had done all they requried by the 31 July 2009 and counting from then it is way passed 44 days I havent received anything. when I enquire at the bank and I spoke to either Marcelle Gibbs or Julia Thema and I was told to wait untill my third salary is deposited into the account. Now I am having a proble with that because I was told I 44 day and even the broacher states 44 day and on the other hand Im told about 3 salaries that needs to be deposited into my account. I am currently waiting for a response from a banker with regards to my overdraft application and till today (almost over a week). I am really not getting any Joy from them now. Is it that I am not a multi millionire and I should be treated this way. respect me.

Hi, we went into Nedbank N1 City to do and application for a readvance on our home loan since we still had funds in our access bond which payed registeration fees for.The consultant assist us and even worked out the new installment. I gave him the application form and supporting doc's on the 14 September and was advised it would take 3 days. Today is the 05th October and the application is still pending, but was approved in principal. What a story...I called everyday and was promised a return call but this never happended.

I want positive feedback by the end of the day, or I will close my current account, savings account, credit card and move my home loan cause this is just pathetic service and it is not the first time I get such terrible service.
Why should I be loyal to a bank that doesn't have any regard for customer service, my debit orders go off on time, you don't have to wait for your money why should I have to beg for service...I expect feedback please.

Went in to Nedbank, Sandton City in November 2009 to close an account. Sat with a consultant who did the necessary stuff on the system and calculated the amount to pay back to me in cash after taking the necessary fees due to them. Got paid and left thinking that my account was now closed.

Today I get an sms saying that my account is overdrawn. Called in to the call centre (ref: [protected]) and was told that my account was not actually closed, and fees have now added up. They say they will refer it to the branch, but what guarantee do I have that I wont be blacklisted because of their mistake? I want this sorted out immediately. Nothing but terrible service from Nedbank, from the call centre to the branch. Now they know why I closed my account.

Oh, and none of the call centre managers or team leaders have phone numbers or email addresses. So you can't even follow up on your own query directly with them.. How useless...

Stupid bank if you ask me... I cannot wait to migrate to another bank that understand the needs of their employees. This bank put their profit and benefits before the needs of their clients... The staff is soo rude and have some stinking attitude.

I got paid yesterday on the 24th March 2023 R22 169.97, on the 25th March 2023 Nedbank made an unauthorized debit order of my WHOLE SALARY R22 169.97 ! for a loan ive had for 7 years. No one contacted me for an arrangement for payment. i have a baby i need to provide for and rent to pay!

24 May 2022 late estate account [protected] De case Ref [protected] Late estate incorrectly opened by the branch. And it's been almost two years of waiting and visiting the branch without solution please urgently attend this matter because now I'm being summoned due to financial constrain.

nobody at nedback can tell you what the NRF subscription is all about and R225 is being taken of every month. I called serveral times every month waitinhg my airtime and evertime I was given a different version or that they dont know. still the same.

ILIKE to complain that thabo madaine at newtown campus 141 lilan newtown is not transferring fundes 60.000 and from south african bank frommy account number is [protected], , and branch number is [protected] to my bank in uk account number [protected]

I'm so very disappointed about nedbank service., more than an hour I'm waiting on the quee only 2staff working at edendale nedbank your service is very poor pls try to improve

Cell [protected]
My name is Christina Papas
I'd [protected] I will be in Greece my Nedbank card expires May 2019
card division to please re issue new card new expiry date my sister can bring the card to Greece 28 March 2019 as Nedbank will charge 800 courier

Card division says new card can only be issued two weeks prior to expiry date

They have take 4 dep orders of on me loan in 4 days after been in bank today still take one of.so I have to wait from Friday till Tuesday to revers the money but I don't have money to pay for house and food.I am not happy client if this is the way they doing to me.

Testing

im so upset with Nedbank i apply for a card after they phoned me how many times to apply so i went in apply and then when i try to follow up they said i took out a personal loan years ago i do not recall this at all when trying to get help the service i got was and is bad sorry to say but i went to nedbank to sove this now they want me as a customer to run around and find the problem dam what more but they sit all day watching their customers accounts to see who get big sum of money then phone begging u as customer to invest i will not revere any one to nedbank