Nedbank
Reviews and Complaints

Dear Sir

I hope you will be able to help me or point me in the
right direction.

I was a client of Nedbank Walvis Bay in Namibia from
2012 to 2014.

During this
time, and currently, the bank has not been transparent in its dealings with me.
I have been victimised, misled and treated unfairly, not being afforded basic
rights as copies of loan agreements etc.

There are a
number of issues I have with Nedbank’s dealings, which are stipulated below:

Issue 1

Personal Loan

I was
contacted by the bank with exciting news that my husband has bought me a “gift”
and that I needed to visit the branch to sign for this “gift”. Upon my
arrival I was told that my husband bought me a car and I was naturally very
excited. Personal Banker Debbie Augustus then presented a stack of papers which
I had to sign and initial for receipt of the car. Later that afternoon the car
was delivered at my house with the registration papers and I proceeded to
license the vehicle. Only months later I was told by my estranged husband that
the papers I signed were indeed for a personal loan against my name – value
unknown to me. I was misled to believe that a personal loan in my name was a
gift. At no point did Nedbank explain the terms & conditions of the
agreement, my obligations, the amount loaned and the amount payable per month,
the duration of the loan, or was I supplied with any basic information. I was
not asked to supply supporting documentation, proof of income or expenses as is
the norm. I received no correspondence regarding the loan, statements or a copy
of the loan agreement. A request for a copy was refused (have all e-mail correspondence). I was completely mislead, am being refused access to the terms of the loan
and as a housewife with no income, placed in a financial mess it will take me
years to recover from.

Issue 2

Intimidation

Nedbank
subsequently threatened to open a case of theft against me (have all e-mail correspondence) involving Interpol which will end in my arrest. I was casually cc’d by
Nedbank in an email to my estranged husband without any previous formal
correspondence and being denied access to the “so said” loan agreement which
will allow me to establish what my rights and responsibilities are. The bank
further states that they will attach the vehicle – which I hold the original
registration papers to, in my name – and bringing it back to Walvis Bay.

Issue 3

Access to my
daughter’s account and movement of funds from it without my authorisation

On Monday, 3
February I received an email from Nedbank (have email correspondence) advising
me to close my cheque account at the bank as it has been accumulating bank
costs and no funds are being moved through the account. I took Nedbank’s advice
and gave permission. The next day, Tuesday 4 February, I was cc’d in an email
to my estranged husband informing us that an investment in my daughter’s name,
we co-signed, is becoming available the next day and that the funds –
according to the original agreement – will be paid into her savings account. Please note that my estranged husband is not my daughter’s
biological father and that I am her only legal guardian. Also, my estranged
husband does not hold signing rights on my daughter’s savings account, only I
do. With the bank’s “well timed” advice, I have just closed my account and was
therefore unable to access my daughter’s savings account via internet banking
and transfer her funds. On Thursday, 6 February I was cc’d in an email to my
estranged husband in which the bank – on his request – removed the funds from
my daughter’s saving account and re-invested it without my knowledge or prior
consent. As I am the only one having legal rights to the account, no moneys
should be withdrawn or re-invested without my instruction. The entire process
within the three day period was orchestrated and planned in such a way to
ensure my daughter’s money will not be accessible to her or me.

Issue 4

Purchasing
of property

My estranged
husband and I bought a house through a home loan with Nedbank. We were told
that according to Namibian law we are married in community of property and
therefore we both have to sign the loan agreement, which we did.

Once again,
I have requested a copy of this agreement which I co-signed, and was refused
one (attached Issue 1).

Later, during
2013, my estranged husband applied for yet another loan for the purchase of a
guest house. I was contacted by the bank telephonically regarding this loan,
and clearly stated that our financial situation does not validate yet another
loan, and that I am therefore not contemplating the purchase of yet another
property. The bank, nevertheless, proceeded with the loan and the purchase was
made without my consent or approval thereof, but yet my objections
were ignored with no regard from Nedbank. I have also, up to date, been denied
a copy of the original home loan I co-signed.

Information

My details -
Jacqueline Margaret Liebenberg, I.D. [protected] 6 (copy attached) Nedbank
Walvis Bay Cheque Account Number: [protected]

My daughter
– Dakota Anne van Vuuren, I.D. [protected] 4 Nedbank Walvis Bay Savings
Account Number: [protected]

I am feeling
quite desperate at this point in time, and hope that you will be able to assist
me in addressing the matters above as Nedbank still contact me and still I have not to date received any contract or information regarding the deal of the Hummer. And now are even asked for photo's of myself.

Should you
need any further information, or to supply feedback on the process of my
complaint, please do not hesitate to contact me.

Kind regards

Mariette Liebenberg

+[protected]

Paying monthly service fees to Nedbank Namibia is no guarantee you get a service from Nedbank Namibia.
We have connection problems with speed point and can not accept payments from our customers since
26 August 2014, already for a week. The same error is received when trying to use several clients' credit cards.
We have absolutely no reaction and no help from Nedbank despite inquiring daily.
Just wondering if we are going to have our monthly bank fees refunded or our loses reimbursed by Nedbank Namibia?

Hi my is Samuel Nyawo i am the Executive member of the small company called Twopowers wear resistance ceramic installers, we have been the client to Nedbank since from 2010 all our payments from our clients, stuff payments has been done through Nedbank, in other words all our business transaction has been through our Nedbank account, this account was opened at Springs avenues branch . we opened the accounts for our employees 3 years back no one followed up on that untill they had to go and open accounts on other instutitions, we tried to apply for an overdraft for the business 2 years back they could not help us properly . We reapplied this year again for an over draft still no clear respond, all we get are empty promises like we will call you on this day and they will never do that up untill we call them and still we don't get what we need. We do have the names of the Nedbank employees who has been giving these services to us. Our question is, I S THIS THE WAY NEDBANK SERVICES ALL THEIR CLIENTS ?

i have a credit card with nedbank when i stopped working i was unable to pay i made an arrangement with them to pay it when i started working, i started a new job and they deducted the entire balance out of my brand new account that they never had permission to debit, i need help because ive been trying to get through to their legal department i have left numerous messages with no response at all, my contact details are [protected] email [protected]@introstat.co.za

How to go about gaining and losing a potential client all in
One day.

Background...

Having substantiated that we needed to get to nelspruit from
Marloth park (Some 100 kms away!) in order to deposit a bill of exchange (
Australian bank cheque). Local banks in the area unfortunately do not have
Foreign banking facilities.

We arranged through a local transport company to arrive at
The riverside mall by 9.30am that morning. (The cost incurred for transport
There and back amounted to r320.00)

Through our own bank, capitec, it was suggested that nedbank
Was affiliated to them for this type of transaction. (keep in mind nedbank is
One of the four banks who can assist with this. )

Circumstances of events...

We went into the nedbank bank at the mall indicated, to be
Met by maisha duncan, who approached us. We explained that we had specifically
Made the travel arrangements to get to them to deposit a bill of exchange. She
Explained that they were busy and the foreign exchange consultant was not
Available but was able to help us. Having then gone into her office we were
Surprised to find out that she is the branch manager. Maisha phoned another
Branch in nelspriut to then speak to a specific foreign exchange consultant to
Verify the procedures and the expected time to clear the cheque, which was
Indicated to be six weeks. (wow, we are dealing with a person who knows how to
Get the information and get things done and is competent... Very happy, at this
Stage. )

It was then discussed that we would need to open an account.
Savings as opposed to a standard current account, such that we would be able to
Deposit the bill of exchange that day, such that the foreign exchange
Consultant could then on monday forward the required form for us to complete by
Email. We agreed that because of the nature of the transaction and the fees due,
That we would go with the standard current account. We also discussed why we
Were with capitec bank. I indicated that not only because they have good
Interest rates and lower fees, they showed excellent client services which was
Refreshing to find in the banking sector! (Still happy at this stage)

We then left the office with the intention of being
Introduced to satihile mokoena who is the sales consultant but as at that time
She was with another client so maisha asked us to call back in an hours time. (
We understand! We had some time, as maisha had let us know that they would be
Open until 2.00pm and not 11.00am as indicated on the website. )

The hour passed and we returned to nedbank. As we walked in
Again we were met by maisha. The bank was still busy and again satihile mokoena
Was with another client. No problem, maisha again took us to her office and
Went on line to start the whole process of capturing our details to set up the
Opening of a new account. She then suggested that she would give satihile our
Details and cell number and she would call us when she had finished with the
Client, so that we could finish up opening the account, such that we could
Deposit the bank cheque. (reasonable suggestion under the circumstances.. But
Was now thinking that we should have gone into absa next door who would also be
Able to deal with this type of transaction!)

By 1.00pm we still had not received a phone call ! So we
Returned to the bank. This time we were met by barbara demphsey, customer
Service. She inquired why we were there. (not a welcoming attitude from a
Customer champion !) we explained that
We had been dealing with maisha in setting up an account, having specifically
Made the transport arrangements to get there because of the distance, with the
Understanding that we could deposit the bill of exchange (australian bank
Cheque).

We went in to see satihile mokoena who apologised as she had
Indeed been very busy. We opened the account, was given the required bank card
And produced the bank cheque. Satihile
Then said she would verify what would need to happen with the bank cheque. Intro
Barbara...

Barbara said that at this time they would not accept cheques
And we would need to call back at another time ! As we then found out maisha
Had already left the bank. I made the suggestion that she should phone maisha to
Verify our discussions. Barbara then maintained that this was out of the
Question because bank staff do not answer their cell phones after hours ! (I
Have yet to meet a manager who does not answer their cell phone from work that
Is still within your trading hours !)

Again I suggested barbara check with maisha and contact the
Other branch with regard to depositing the cheque. (things are now starting to
Go downhill... ) barbara then spoke to the other branch as I had suggested..
Only to retort that she would not take the responsibility of accepting the
Cheque. It was apparent that barbara dempsey was not willing to help us. She
Now indicated that it would take three months to clear ! (now im really
Worried.. This is a reputable bank im in, isnt it ?)

The situation has now got to the point that we realise that
All the previous time spent that day was proving to be futile ! How
Frustrating when we were lead to believe that nedbank could offer the service
We were looking for !

So we came to the only decision we could. We closed the account!
The circumstances at this nedbank bank made sure it happened. Pity, when
Nedbank spend millions of rand on advertising, this is not im sure what they
Had in mind...

How to go about gaining and losing a potential client all in
One day.

Background...

Having substantiated that we needed to get to nelspruit from
Marloth park (Some 100 kms away!) in order to deposit a bill of exchange (
Australian bank cheque). Local banks in the area unfortunately do not have
Foreign banking facilities.

We arranged through a local transport company to arrive at
The riverside mall by 9.30am that morning. (The cost incurred for transport
There and back amounted to r320.00)

Through our own bank, capitec, it was suggested that nedbank
Was affiliated to them for this type of transaction. (keep in mind nedbank is
One of the four banks who can assist with this. )

Circumstances of events...

We went into the nedbank bank at the mall indicated, to be
Met by maisha duncan, who approached us. We explained that we had specifically
Made the travel arrangements to get to them to deposit a bill of exchange. She
Explained that they were busy and the foreign exchange consultant was not
Available but was able to help us. Having then gone into her office we were
Surprised to find out that she is the branch manager. Maisha phoned another
Branch in nelspriut to then speak to a specific foreign exchange consultant to
Verify the procedures and the expected time to clear the cheque, which was
Indicated to be six weeks. (wow, we are dealing with a person who knows how to
Get the information and get things done and is competent... Very happy, at this
Stage. )

It was then discussed that we would need to open an account.
Savings as opposed to a standard current account, such that we would be able to
Deposit the bill of exchange that day, such that the foreign exchange
Consultant could then on monday forward the required form for us to complete by
Email. We agreed that because of the nature of the transaction and the fees due,
That we would go with the standard current account. We also discussed why we
Were with capitec bank. I indicated that not only because they have good
Interest rates and lower fees, they showed excellent client services which was
Refreshing to find in the banking sector! (Still happy at this stage)

We then left the office with the intention of being
Introduced to satihile mokoena who is the sales consultant but as at that time
She was with another client so maisha asked us to call back in an hours time. (
We understand! We had some time, as maisha had let us know that they would be
Open until 2.00pm and not 11.00am as indicated on the website. )

The hour passed and we returned to nedbank. As we walked in
Again we were met by maisha. The bank was still busy and again satihile mokoena
Was with another client. No problem, maisha again took us to her office and
Went on line to start the whole process of capturing our details to set up the
Opening of a new account. She then suggested that she would give satihile our
Details and cell number and she would call us when she had finished with the
Client, so that we could finish up opening the account, such that we could
Deposit the bank cheque. (reasonable suggestion under the circumstances.. But
Was now thinking that we should have gone into absa next door who would also be
Able to deal with this type of transaction!)

By 1.00pm we still had not received a phone call ! So we
Returned to the bank. This time we were met by barbara demphsey, customer
Service. She inquired why we were there. (not a welcoming attitude from a
Customer champion !) we explained that
We had been dealing with maisha in setting up an account, having specifically
Made the transport arrangements to get there because of the distance, with the
Understanding that we could deposit the bill of exchange (australian bank
Cheque).

We went in to see satihile mokoena who apologised as she had
Indeed been very busy. We opened the account, was given the required bank card
And produced the bank cheque. Satihile
Then said she would verify what would need to happen with the bank cheque. Intro
Barbara...

Barbara said that at this time they would not accept cheques
And we would need to call back at another time ! As we then found out maisha
Had already left the bank. I made the suggestion that she should phone maisha to
Verify our discussions. Barbara then maintained that this was out of the
Question because bank staff do not answer their cell phones after hours ! (I
Have yet to meet a manager who does not answer their cell phone from work that
Is still within your trading hours !)

Again I suggested barbara check with maisha and contact the
Other branch with regard to depositing the cheque. (things are now starting to
Go downhill... ) barbara then spoke to the other branch as I had suggested..
Only to retort that she would not take the responsibility of accepting the
Cheque. It was apparent that barbara dempsey was not willing to help us. She
Now indicated that it would take three months to clear ! (now im really
Worried.. This is a reputable bank i'm in, isnt it ?)

The situation has now got to the point that we realise that
All the previous time spent that day was proving to be futile ! How
Frustrating when we were lead to believe that nedbank could offer the service
We were looking for !

So we came to the only decision we could. We closed the account!
The circumstances at this nedbank bank made sure it happened. Pity, when
Nedbank spend millions of rand on advertising, this is not i'm sure what they
Had in mind...

My name is Tiaan burgers. Nedbank made a mistake on my personal loan account by wrongly settling two of my personal loans when they discovered they made a mistake they illegally debited my existing loan. I have visited two branches and spoke to loan department consultantas since the end of may 2013 up to november 2013 and nobody was able to solve the problem my account is now at the collection department and I am blacklisted. It seems that Nedbank persnonel are incomponet to do their job.

My telephone conversation between Florence (Home Loan Call Centre) Magdaline Kgopa and Claudia Rajkumar dated 16 Sept 2013 has reference. Our Nedbank home loan was supposed to be deducted from my husband's account via debit order but due to circumstances where we are struggling 14 days now to stop a Wesbank debit order after settlement of our vehicles outstanding balance that was supposed to go off as well this morning, we've decided to empty the account and pay the home loan by ourselfs via online banking. The home loan was paid and is NOT in arrears due to the failing debit order. I confirmed this morning about the payment at the home loan call centre and I was informed that in Oct 2013 a double debit order will be deducted due to the debit order being a tracked debit order and because the debit order was unpaid it will keep on tracking until funds are available even if it is paid up to date. I've asked to whom can I speak to change this as I cannot afford a double home loan payment (R 17000.00) next month and I was transferred to the Credit Management Dep where I spoke to Magdaline Kgopa and Claudia Rajkumar. I was assured that the debit order will still go off but come back unpaid and then the debit order for October 2013 will not be double. I am not assured enough that this is the case and will not rest until I am assured or have it on black and white that a double debit order will not be done for Oct 2013. I've send a fax to home loan dep, Magdaline Kgopa and Glaudia Rajkumar as well as the communications team but not yet did I receive confirmation that I can relax and the debit order is fine. Magdaline Kgopa promised me not to worry as it is all sorted but I am not convinced. I CANNOT AFFORD R 17000.00 NEXT MONTH ON THE HOME LOAN PLEASE !

I have a Personal Loan with Nedbank and since December i cancelled my Debit order due to Nedbank just debiting my account. I started paying EFT and since December 2012, they tell me i am in arrears, i keep on telling them it is not true, then i email them just to never receive feedback or i get feedback that my account is in arrears. Today 25/05/2013 Nedbank Collection department phoned me and told me i am in arrears. I then told the guy that i pay them every month and he told me they cannot see one payment. I eventually went to your PL branch in Centurion, they phoned PL Call centre and the lady whom i spoke to told me she can see all the payments and no problems, she then transferred me to another lady in Collections again, who then again told me i am in arrears. ***CK people, make up your freakin mind, Am i in arrears or not, how hard can that be to establish. I am however taking this case to the Ombudsman as no one in your PL Department wants to assist me as a customer. Hopefully the Ombudman will help me get this resolved. Oh and then your company must learn how to read, my contact number is [protected] and NOT [protected]. That is why you will never get hold of me. EVER!

I had a nedbank savings account I stopped using it for a 3 months . I went into the bankto close this account and the nedbank assistant confirmed I was blacklisted and the account is closed. I asked how is this possible as was not notifeid no phone call orsms neither a letter was sent to me . Is this possible for this unscrupulous bank to actually blacklist me for R 94

i have applied for loan and was declined. Reason is that i have a vehicle loan which i don't have. i have requested my credit report which nothing like that reflecting on my account. I am up-to date with my current loan. I am conducting my profile nicely. I don't receive any feedback from nedbank and is only me who calls the contact centre and drive to the branch trying to fix this. I feel so betrayed by the bank which i so rely to. Very true when they say when you need them most they nowhere! (ASK ONCE) It is questionable! What i wanted was to consolidate my current loan so that i can lesser installment

Nedbank is the worst bank in this country. Services are slow and poor in this 21st century of speed and efficiency. Even fake smiles of the staff cannot hide their poor performance. I have a student account with them and had been forced to take "package" deal I never asked for or signed up for, including a nedlife insurance. I can't afford them as a student. How stupid do nedbank think I am? Trying to get me into a lifetime of debts? These were done behind my back and created unnecessary stress. I requested rondebosch branch many times to cancel the credit and garage cards, and the insurance deductions yet they failed to take my instructions. I am sick and tired of making trips to nedbank every now and then. They even refused to take my letter of complaints to the management. The company reputation is beyond repair! They are thieves stealing money. Goddam it nedbank, all I need is a simple bank account to keep my savings safely without all the financial ### around it. I am not going to bank with you again in my lifetime.

I hold a joint homeloan with my spouse. When she went for a maternity leave we made an arrangement with the bank to pay 50% of the normal instalment. All the required documents were submitted. This was done in january 2012.In april 2012 we then received a call from nedbank informing us that our account is in arrears of r21000, as we have not paid, or have paid 50%.In three months. We have tried to explain the circumstances that lead to making a payment arrangement. They agree that they can see the application, however it was not approved. We were only informed about this only in april. We have tried to contact the person who assisted us but we are unable to go through the number. We are now informed that we have six months to settle the arrears. This period and the repayment amount is unaffordable and we are told that this is not negotiable. Please advise. Bongani manganye

I made arrangements with Nedbank to deduct a portion of my installment + my normal installment for four months. Last month (July) was the first month and what they did is deduct double installment and a portion leaving my bank account empty at the end of the month. I phoned and they said that they made the error and will refund me the installment. This is not the first time it happened and my husband are having the same problem. They made the refund as an urgency but it has been 6 days and I still haven't received the refund leaving me broke. I have two kids that has to be fed and are unable to do that. They make promises but dont keep to it everytime that I phone they say it will be in by the end of business day or the next morning. I'm really upset and promise to never make a personal loan at Nedbank again.

I recently applied for personal loan, was asked to submit all the relevant docs, I complied with all requirements, my grievience is that I notified consultant that my salary did not go in my acc via EFT as our subsidies only went into company account on the 31 May 2011 and all staff at our Association was given cheques i.e. I went to Standard Bank cashed my cheque and deposited money into my account. This however was the reason my loan application was declined. Nedbank did not take into account that my salary for previous months was done via EFT. I contacted consultant and he said the matter would be appealed by his co-ordinator, but conveniantly the co-ordinator is not in today as well. Sad to know that Nedbank does not respond to customer queries timeously & does not even go the extra mile to assist their customers. Text messages were repeatedly sent to me i.r.o. of completing applications as it was pre-approved, but when it came down to approving loan, a silly reason was given for it being declined. I even asked consultant as to whether I can submit a letter from the company I work for to verify the reason for salary been paid late/cheque and not by EFT.

When setting up your internet banking services, nedbank ask that you go into a branch to complete the process. I visited the branch where my account was opened, namely nedbank at the glen to do this. I requested that they link all my accounts to one profile which was not done, the did not link my savings account to the profile. Secondly, when you set up your internet banking they have to activate the sms function in order to make payments from the site. This was not done either. I contacted their call center that same day and the agent told me that they could not assist that I would have to go back into the branch to have this activated. Nedbank ask once then sent me a message to ask if they could assist, I replied telling them the problem and they have not contacted me since. I have had poor service from nedbank since opening my account. Why do they have a call center open if they are never ab;e to assist?

I have sold my property but transfer cannot happen because the original nedbank bond document is seek. There was a judgement taken against me by nedbank. The file was therefore sent to court for the judgement to be passed and recorded on the bond documen. Now that I am selling the property to settle my debt, the cancellation of the bond cannot be finalised because the attorneys daly maqubela oliphant attorneys is saying that the document has been requested from the relevant court, but is not forthcomng and could ake between 4 and 6 weeks. They send someone once a week to look for the document, but it is now almost 2 months later and the document is still seek. The cancellation attorneys requested that attorneys daly maqubela and oliphant inform nedbank that the original bond document is seek and to request nedbank that the request for cancellation can be handled under regulation 68 (11) , but the attorneys is not prepared to do that, because they say they do not loose client's documents.In the interim I have to pay more interest. I do not have a job or monthly income and do not know how to get the matter finalised.
My last email communication (Via my brother, as I do not have an email/computer) to attorneys daly maqubela and oliphant was ignored.
Can you please assist me in trying to reslove this matter.
Many thanks
Petrus venter
[protected]

I went to draw money at an atm belonging to the nedbank group. After putting in my pin and selecting the amount I wished to draw, the atm took the amount off of my account and then never gave my the money. This was only the beginning of the nightmare. When I approached nedbank to credit my account, I was told that an investigation would take up to 6weeks before the issue would be resolved. Never mind that, to add insult to injury they still charged me the full amount on bank charges to draw the money as well as the bank charges for the queries to try and resolve the matter. Nedbank doesn't seem to realise that they are dealing with people. It is either their way or nothing at all. They really dont seem to mind losing a client indicated by their "corporate only" attitudes, after all people really dont have much of a choice when it comes to using a banking institution or not. I am disgusted with the institution and the way that they treat their clients like sheep. If you are planning to open a nedbank account rather choose one of the alternatives or your matress.