Nedbank
Reviews and Complaints

So i had made some plans so sell some stuff to get money so that i can get through the rest of the month my car broke i dont have food in my house and my electricity is finished i cannot get to work because Nedbank have stolen the last R2700 out of my account for a personal loan wich i am in arears and you did debit R4100 on 25/08/2018 so i phoned the complaints centre and lodged a complaint wich the feedback i got is if they would reverse the money it will only reflect in 3 days time and i do need MY money urgently so i will contact the ombudsman and Hellopeter tomorrow to solve this problem i am also however under Debt review and trying my best to pay my accounts to the best that i can afford this is not very profesional from Nedbank

Was told my account is over draft, which I don't know about but I decided to open the case at vaal mall branch, where was told it will take 40 day's for investigation and got ref no:[protected], never got an outcome instead i'm was hand over.
Logged complain at call center yet again red no:[protected] and said it will take 24 to 48 hours still nothing instead massage from attorneys process has begun I feel i'm not been treated fairly and bean harrassed by those people for what? Something I know nothing about? I need an answer please,

Unhappy client
[protected]

My client applied for a bond 19th April the bond was approved quote signed then it went to verifications firstly they wanted statements of ck then they want him to transfer his cheque account while in his application he qualified with his salary at eskom it costs money for all nedbanks demands 2 month's with no answer upset seller agent losing deal

Official Complaint to the Nedbank Head Office laid on 11th June 2018 by Mrs Fredrieka Hattingh who operate certain bank accounts, with yourselves, and specifically has a bank account to which you have allocated number [protected]. Notwithstanding such bank account being in Fredrieka Hattingh's personal name, and there being no other signatories on such account, that on or about the 17th day of November 2017, one of your senior managers informed Mrs Fredrieka Hattingh, that such account was stagnant and accordingly she would not be entitled to make any withdrawals from same, alternatively operate such bank account. Mrs Fredrieka Hattingh remonstrated with (Branch Manager Richards Bay) a Mr Nolan Sundaram, being a dispute between Mrs F. Hattingh and partner, who was dismissive of me furthermore was not prepared to assist Mrs F. Hattingh and indeed added to the hardship I have suffered by not being able to access any of Mrs F. Hattingh 100% owned 2 × Business Accounts registered in my 100% owned Closed Corporation (one being an EAAB Trust Account and my 100% owned Business Account). Notwithstanding such personal bank account allocated number [protected], received confirmation that certain unauthorized withdrawals were made from such bank account, obviously with the full authority of the Branch Manager. The transactions in question are as set out herein: 1) an unauthorized withdrawal in the sum of R40 000.00 on or about the 21st day of November 2017. 2) an unauthorized withdrawal in the sum of R30 000.00 on or about the 21st day of November 2017. 3) an unauthorized withdrawal in the sum of R20 000.00 on or about the 22nd day of November 2017. I have reported the matter to representatives of the South African Police services who are in the process of investigating the matter with a view to prosecuting such parties as participated in the unauthorized withdrawals. The purpose of this correspondence, is certainly not to interfere with such criminal prosecution, however to demand payment from you of the sum of R90 000.00 which monies are to be refunded into my bank account, together with interest from date of such unauthorized withdrawals and furthermore obtain a full written explanation from nedbank, explaining as to why my account was frozen/blocked from Mrs F. Hattingh without notifying Mrs F. Hattingh thereof by nedbank (for having no access ability whatsoever); in the first instance and furthermore why such withdrawals were allowed, without Mrs F. Hattingh consent. There was a High Court Order granted for Mrs F. Hattingh to be reinstated to other nebank Business Accounts of which the nedbank branch manager richards bay, Mr. Nolan Sundaram initially refused to assist Mrs F. Hattingh to be reinstated as Mrs F. Hattingh has been the paymaster of all nedbank businesses accounts were opened around 2005 onwards as Mrs F. Hattingh partner can't send any sms's, emails or do any online banking transactions until after around end of March 2018. Please deal with my lawyer directly; Mr. Philip Walsh at: Email: philip.[protected]@pmwa.co.za ; Furthermore Mrs F. Hattingh forewarn nedbank and reserve Mrs F. Hatting's' legal rights; that as a consequence of such unlawful actions, Mrs F. Hattingh has suffered hardship and being humiliated not being able to maintain medical expenses' or pay a consultation fee when nedbank countermanded payment in a packed Doctors consulting rooms, and is yet to recover all the damages of not being able to sustain monthly outstanding accounts until this day of 11th June 2018 and given that Mrs F. Hattingh was unable to draw funds at a time when such monies required for the institution of legal proceedings, furthermore to sustain Mrs F. Hattingh, in circumstances, which nedbank branch manager richards bay, Mr. Nolan Sundaram was fully advised of and did not assist Mrs. Fredrieka Hattingh at all. In the premises, Mrs F. Hattingh notify you that my lawyer, Mr. Philip Walsh at: Email: philip.[protected]@pmwa.co.za will proceed with the institution of proceedings for the sum of R90, 000.00 together with interest as from date of such withdrawals, should NEDBANK not have refunded same immediately or certainly within the next five days as from 11th June 2018. Our clients' rights to Institute proceedings against nedbank in respect of the damages which she has suffered, as well as to address the matter with the banking Ombudsman are reserved. Attached: 1) Mrs Fredrieka Hattingh personal bank account allocated number [protected] showing unlawful withdrawals. 2) Proof of Mrs Fredrieka Hattingh personal bank account allocated number [protected].3) High Court Order to reinstate Mrs Fredrieka Hattingh in bank accounts prior to 19th November 2017 being the paymaster since inception of all Businesses.

Hi my name is Phillip i received a message on my phone this morning from nedbank ref:tpp 9417 i spoke this young rude lady who does not even lesson she so so rude please try talk to your agents to respect clients and i called again i was helped within a minute i am not happy i am thinking of closing all my nedbank acc includung my business acc i just opened HER NAME IS SHARON

I got an approval for my home loan application at the end of September in 2017. I had to pay for the deposit of R150000.00 which I agreed. Just when I submitted documents to attorneys, I was informed by the bond attorneys that Nedbank instructed them to put all processes on hold as my application was selected for random audit. Months past we never had a word from Nedbank on their progress or any further requirements. I did monthly follow ups which yielded nothing as the consultant that assisted me at the branch when I applied also had no clue what was happening or where I may get assisted. After a number of fruitless visits to the bank and several emails, now involving the branch manager, we were told that the hold has mysteriously been removed and all was to proceed with the account. This was in March 2018 (5 months later).

All proceeded well until at the last minute when I got email from bond attorneys informing me that Nedbank has withdrawn from the bond and all guarantees are null and void. I have paid attorneys, deposits, clearance certificates and title deeds have been made and the process was about to conclude.

The cancellation reason was put in parables and I am still in shock from how Nedbank has been treating me and continues to do so. I have lost soo much money in this process as I also got penalized by entities like SARS for exceeding 90 days.

To date I was told to submit current payslips, contract and bank statement which I did. I am still awaiting the response to my appeal and I'm afraid it may take forever again.

Please assist me, I cannot lose the house that I already purchased.

My account number: [protected]

Phone: [protected] (between 12h30and 14h00)

On Friday May 4th I went to Nedbank at the Cavendish, Claremont branch. I left the bank without having my problem resolved. Frustrated and disappointed, I have reached my lowest level of despondency with Nedbank. As a result I asked my bank account to be closed. What resulted in this frustration? I deposited money at the teller who was a male. Before depositing, I explained to him that I want to pay an Old Mutual account. I do have a debit order for the monthly payment but it passed the date. My problem I stated, "I want to make payment today to Old Mutual and what is the best way to do it and what are my options." The response I received is that it will take 7 days for the stop order payment to be effected. That was not helpful. I was told that a lady in front can assist me with adding Old Mutual as a beneficiary.in the meantime the teller next to him overheard the conversation and said to him that it will take 2 days for the payment to process. Clearly my teller was uncertain as to do what next. I was confused and felt at that point that my problem was not addressed. I told the teller if you can't address my problem, then close my account as it is frustrating to spent my time in the bank and still my problem is not resolved. At the same time I asked to speak to a manager. I stepped away from the teller's counter waiting for the manager. The person who I assumed was the manager, came to the teller and I overheard the explanation. Three issues:1) the teller heard what I said but did not listen and as a result did not address my problem; 2) the manager never approached me to how best address the problem.in fact he did not speak to me at all. He made a slight eye contact and went ahead to sign off the closure of the account or payout; 3) the speed at which the account closure was set in motion was unbelievable. Within seconds the process was initiated. Clearly Nedbank has no interest in maintaining their existing clients and to how best meet their needs. I left the bank because a further delay in counting out my money to be paid back to me almost caused me to loose my ride which I got to the bank due to the bus strike. I did inform the teller from the onset that my time at the bank was limited. Frustrated, I left the bank. No problem solved and felt that I have not being listened to, that is not by the teller nor the supposed manager.

I was turned back 3times today its 4th time at ur brunch in festival mall
Today I am told my fica documents are from 2012 with an attitude from one of ur bank tellers ( simphiwe Mahlangu) shouting at me like a straatmate
I opened my account last year brought all necessarily documents requested by the bank last year new account opened
3 occasion when i came in around 16:45 was told tellers have left can't be assisted today 4time I am told my fica documents is old can't open an account for my son.
I asked how come cause one one of ur pamflets which I took from the bank says if i have an account just need to bring my sons birth certificate and my Id
I explained then I said to the lady assisting me please call Siphiwe mahlangu because I remember she opened my account and all those documents I gave to her.
She started shouting at me like a straatmate and argued with me. I have never been humiliated like this at any bank she is a rude teller with attitude like she was raised from the street.

If this is the kind of way customers are treated at Nedbank then i could rather take my money else where

Busiswa Mashiane
0729o10635

Just waiting 30 min in the que for the Atm in which there are 4 but only one was working to be told by the consultant at the atm that he Wil be taking all the people doing deposits first who never even wait in the que this is highly frustrating as some of us are on our breaks and have to wait so long absolutely poor service I was unable to even use the Atm

I compaint two week ago at Nedbank Centurion Mall about a deduction on my mother account with them.I got power of attorney over her bank issues.The people of the bank were very helpful.They send the matter to the dispute section.A lady from the dispute center phoned me shortly after that.Her ref.1227323.She gave me the number of the company who is deducting R1274 from her account for the last 6 months.The number belongs to Revive cc and it is [protected].Michelle answered the phone after I called them.They are selling beauty products.I ask her what did we ordered and did they delivered it.She could not answer me and said I must phone her boss who is staying in Sold lake City, Utha in America.I ask her why she has a number in South Africa if I have to phone her boss in America.She put the phone down.I find the e-mail address for the company :[protected]@myaccount.support.co.za.I sent an e-mail to them asking them what was ordered en were did they send it to.But no answer.

I have lost the ladies number and ask Nedbank to gave it to me.Now the fist want to confirm my identity.With this attitude were are never going to solve the problem.

I'm not sure what do now it seems like I'm being send from pillar to post our church account is closed due to fica and we submitted all the needed documents on the 23/03/2018 today 0/5/04/2018 theme 15:45pm I called the call center and they told me to call the Nedbank branch witch I did where I submitted all the documents but is like no body is willing to help or to tell me about the progress off our and when it will be reopened now I'm being send to the branch where we open an account that's means with have to start all over again and our church is being affected by this matter...Your note we been running up and down the first day we received the text that informed us about fica but to this day no help. I'm being doing business with Nedbank for the last 14 years I've two business account with them even my personal account is with Nedbank but now I'm so disappointed with Nedbank your branch service is so bad I'm just thinking after this mess I'll have to move my banks accounts to another bank even my personal account I even wrote to the branch on they're website but no respond is like you don't care about your clients you don't take us serious.

My name is Percy Makhuba my business account that I'm complaining about is Percy Healing word ministry . Email address [protected]@phwm.co.za

On 22 Feb 2018 there was fraudulent activity on my credit card which the bank contacted me about. I informed them that I did not do the purchase. I feel that they could have reversed the transaction and refunded me.

Purchase done at Takealot to the value of R 8891.00. The bank investigated and have informed me that they will not be refunding me.

I have opened a case at the police station, but unfortunately have not received the case number as yet.

Nedbank reference number is 2018B4188

I have applied for a further loan ([protected]) and ([protected]) on my home loan [protected]).
My loan was approved but later rejected. I have been trying to get answers why but with no result.
The branch manager said that they do not want to give any info to her. They will call me directly. I am still waiting.
Can somebode please help me so that I can get answers.
Regards

Du Toit Mostert
[protected] / [protected]

I've lodged 3 queries withNedbank by using their [protected]@Nedbank.co.za e-mail address. I requested them to e-mail me back on my queries as my phone's speaker does not work so I can not answer any call as it is no use.
Ive lodged my first query on 25 January 2018, then again on the 14th of Fen amd again on the 16'th. Up to now I did not get any e-mail from them to assist me. But I do get all the sms's where they want to get the Sherrif out to my house. They use GLA attorneys name in the sms's but GLA claimes to not do any collections for them anymore.

From: nedbank support
Date: [protected]:00:07 am
To: [protected]@casavilla.co.za
Subject: application status changed
Dear merchant
One or more of your iveri applications have been suspended.
Billing detail id : 264723
Company name : casavilla guesthouse application affected:
3a1f9a45-be5b-4a94-8e0e-e731b15a8490 : casavilla guesthouse

why? no reason or explanation? e boshoff [protected]

I called Nedbank home loan division on the 29/01/2018 concerning a problem with my house that I bought from Nedbank by Nedbank as the house was a repossessed one. The enquiry department referred me to the guy by the name of Sipho to listen to my problem and assist me but Sipho kept me on the line saying he want to refer me to his manager, he told me to hold on for the first time and he came back to me, he told me to hold again and he was talking to someone as I was on hold.
Sipho never came back to me but he just hang up on me, I tried to call back and requested to be referred straight to him but he never picked up the phone until the lady at the enquiry tell me that she tried to get hold of him but he is not picking up the phone.

On the 10/02/2018 I called the home loan division again and I was referred to Nerisa, and she listened to my complaint and at the end she asked me if is it ok if she call me on Monday after she have reported matter to the relevant people and I agreed.
She gave me her office direct line and email address [[protected]@nedbank.co.za] and promised me that she will call me on Monday the 12/02/2018 but she never call me, I tried to call her direct line on Tuesday but the line was always busy, I tried to send her an email but mail didn't go through because the email was wrong.

I asked her twice to repeat the email address for me and she gave the same email address that at the end didn't went through as was wrong.

So up to so far my problem is still hanging because it looks like the Nedbank personnel cant face it but not telling that they cant face it.

My complain up to so far is still about the attitude of Nedbank personnel when coming to resolving customer's complaints.

Good day sir / madam

I'm Lovisa Shilongo I'm from Namibia. My, ID NO : [protected] and
credit card number [protected]. Account number [protected]
.

I have a Credit card with Ned Bank, which I apply in year 2015 . I
was given a credit amount of N$ 4000 which I have to pay it back in
the installment of N$260 . From last year October month I had been
deducted twice the amount of N$ 1000 as well as the amount of N$260
which is the agreed installment.

What I do not understand is that what is this N$1000 for. I decided to
call the head office Windhoek, Namibia and they couldn't not give me
a satisfactory answer. And the last person I spoke to says this amount
of N$ 1000 is not showing on my bank-statement for Ned Bank, but on
my First National Bank-statement is showing that Ned bank has
deducted me this amount for three month now which is October, November
and December 2017, see attached bank-statement.

I would like to hear your positive reply.

Thank you.

listen your atm port has my money swallowed up january 11 at Menlyn maine atm port amount 4000 rands
i used my cash card from australia at your atm port in menlyn maine pretoria east south africa
its debited the account and never brought out the money from the Atm port
we been waiting for the funds to be reversed back to the atm card
to no avail, the money till now hasnt been reversed
is Nerd bank a weak banking system or what
how does money keep dissapering from that same atm port DY40 and GH95, GH 93
my prepaid cash card number ---[protected],
acc no-[protected]
master card from Australia
i am flying back to Austrialia tomorrow
i went to the atm port branch to see if they can help but they were acting up
what i cant understand why does those port keep swallowing money and its never got reversed back to the card
Abssa dont seize peoples money that way, if the atm fails in error
its reversed back the fund to the card
how can Nerd bank atm seize 4000 rands and never reversed it
and yet the bankers there claim they cant do nothing since its an Australian prepaid cash card
who ever reading this must contact menlyn maine Nerd bank to check them atm the money debited at the atm and wasnt released out to be reversed to my card
attached is the picture of the prepaid cash card
used at around 6 to 7 pm at the menlyn maine Nerd bank atm port
please reverse the money back to the card

On 19- December 2017 I went to Nedbank Centurion Mall. A white lady could not assist me regarding a deduction on my mothers account.She refers me to Nedbank call center.I phoned them but they refuse to help me as it is my mothers account.
I have general power of attorney over my mothers account because she is 83 years old and suffers from alzheimer.She could not speak Angle's and does not understand a word of it.They insist to speak to her and not me.As they could not speak to her they put me back to Nedbank Centurion Mall.They cut me off.How can I self the problem?

Tyre and Rim Insurance

People be careful of the nedbank Tyre and rim insurance.I have car finance with NedBank(MFC) and i also add the tyre and rim insurance.The Nedbank agent that sold the insurance to me She said"the insurance will pay for tyre and rim damage and after 2yrs i must phone them so they can change all the tyres.I front tyres are damaged.Today on the 27/11/2017 i phoned nedbank tyre and rim department it was answered by a agent called Banba and He said to me they wont pay because the tyres damage its not covered, Both front tyres are damage and Tiger wheel and tyre they did assessment..NedBank you are corrupt and taking our money.Very disappointed..i will make sure all the complaints platform they know about this..