Nedbank
Reviews and Complaints

I am extremely disappointed and hurt by the lack of service and lack of sympathy we received from Nedbank .My Father Elvis Mzikayise Matwa ID [protected] had a funeral policy with you which He was diligently paying. It was unfortunate that He passed away on 01 November 2017. I submitted the claim form, death certificate, and all other required documents on Monday 06 November.

I was assisted by a consultant at Kenako Branch teller number 1, who verified everything and forwarded the documents to Nedbank Head office. We waited for 48hrs and received no feedback, we did follow up and were informed that you are waiting for authorization. We went and sought help from the Manager at Kenako who was very cold in handling the situation, telling us there is nothing she can do and left us hanging.

It is so sad that we had to borrow money from other people and drag my father's dignity due to lack of service Nedbank has given us. Until today no one has contacted us to provide an update or the least to apologize. We are stuck with debts now because of your poor service.

I'm Mr. Immelman I have an Nedbank account for long. I'm working now in Africa. I cannot draw money at any Atms or when I can my limit is so min. That I cannot do anything. I was stranded on an airport in Togo where I had to ask poeple for help as I could not draw any money out of my account and there were more than R70000, 00 in my account I even contacted the custumer care number they put me on hold and by the time they come back to me my pre paid money on my phone is finnish. Then I go and buy more units for my phone and still they let me wait with no help. I phoned my wife in SA and even she could not been helped. This was so imbarising for me as a long time client from Nedbank. I'm going to place this in all the news papers in SA when I'm back next week and I'm going to close my acount with Nedbank. I know you will not respons nor contact me after you read this. This bank had failed me in need.
Hope to hear from you

On monday 6 november 2017 I noticed that the amount of r2225.57 was decducted out of my nedbank cheque account. As I do not have any deductions that is supposed to go from that account I went to nedbank in cape gate. There I was told that it was old debt (Prescribed debt) on a previous cedit card. I asked them how they can go ahead and take money from my account without my permission. They then phoned their legal department. I asked them the same question. The rsplybwas that they reserve the right to do this. I askex the person onnthe other side if she was aware that this is against the nca. She insisted that they had the right to take funds without any authorization of the account holder. I hung up the phone nd left the branch dumnstruck that this can be allowed. Then on the afternoon of 7 november 2017 I received an sms from efg attorneys thanking me for the payment I made. I did not make any payment. I did not give efg attorneys or nedbank the right to unlawfully take money out of my account. I would like further action to be taken against the persons responsible for deducting money illegally from my account.

I had a credit card with Nedbank but fell behind in payments. As a single mother it was difficult to keep up with the installments with the job I had. Finally I got a new job whereby I made arrangements with vh law to make monthly payments. But to my dismay Nedbank has debited my account of R7000. Even after the payment Arrangement. Thus is grossly illegal as the credit act says that one should pay what they are able to pay as long as payments are made. Nedbank tell me as a single mother how am I meant to pay for my daughters fees and rent if you debit my account if an amount like that. I'm reporting this act to the ombudsman as I think it is grossly unfair am illegal to put me out even though I'm meeting my payments. I need this sorted out ASAP Nedbank Ive bed with your bank for over 7 years bit this act will definitely make me move banks. I need that money refunded immediately. Can we please stick to the arrangement I made

My name is Granny Mafuri. I had a credit card with Nedbank and lost my job while re-paying. I recently got a job on the 17th of September 2017. After getting salary on the 30th of September. A set off of R900.00 was done from my account. I called and complained and was told they will see if they can assist, but I never got a positive feedback. I then made payments arrangements with their collection agency and kept to my arrangements by making a payment on the 25th OF October 2017. On the 26th of October 2017, R7, 849.00 was deducted from my account. I then contacted the agent whom arrangements was made with at Bankcol collection agency of Nedbank. He asked me to email proof of payment and he forwarded same to Nedbank. I called again the agency, but I did not get positive response, so I contacted the [protected] Nedbank card division contact . It is continuously not been answered and asked to leave a message. I am very frustrated as I have more other bills to pay and my rental as well.

I urgently need the amount to be reversed back into my account . I am tempted now on moving my salary to my other bank due to very bad service from Nedbank.

Case Ref No: 9268932 icw issuing of greenbacks and amex card
I am not sure of the original date of this query but I am almost sure it was in August2017,
I have a greenbacks gold cheque debit card no: [protected] witch I thought automatically generates greenbacks. On enquiring at the Knysna branch of Nedbank I was informed that it was not loaded as a greenbacks card and should I request a greenbacks card there will be a monthly charge of R19.00 backdated from date of issue 2 years back . I then requested that they calculate my points minus the charges to see if it was viable to get the card. It took two weeks for Nedbank to call me informing me only about the charges and not my greenbacks points which I again requested. On 16 October 2017 an amount of R521.00 was debited from my debit card, still no Amex or greenbacks card issued. It was promised that I would get the card by 23 October, alas no card. This has taken about 2 months and is still not resolved. now I request that I get double points as I would have had a Amex card which gives me double points on all purchases.
Hope to hear from you soonest
Many thanks
Felecia Scholtz

I was checking my credit report and I found that I still owe Ned bank although I paid the money long time ago they even sent me the paid up letter but I still appear as that I am owing.
I do have the paid up letter with me on the report it says that Smith Smith attorneys were appointed but to my surprise I have never received a letter or a phone call from them

We initially went to the branch on the 28/08/2017 after getting the letter of authority to closed an account for a deceased person. We waited for over an hour before getting assistance and when our ticket was called the service agent said she couldnt assist as the tellers had already closed, this was at 15:40 and she went on to say we should have come in an hour before..and that we should go to the branch where the account was opened (Jabulani Mall). Defeated, we went hime without getting any assistance. We returned on the 2nd Sept and were assisted by a guy called Nyiko (Brian) who was assisting another customer after we has been called to his desk (doing finger print verification) and assisting him with his account...inly after I asked him whose turn it was his response was that the guy came before us and to which I asked then why were we called andbhe sent the guy away. We submitted the requested documents to him amd he said it would take more than 7 days before he could get a response from ghe department that deals with the closure of a late estate account. When we asked the manager on duty she said it takes 3 - 4 days. On Friday, the 8th we received a call from Brian saying we can come and close the account to which we advised that we would come the following day. On the 9th we waited for almost two hours before being told thay Brian was not at work...we came back on the 11th now the systems were not working and there were debit orders from Nedbank on the deceaseds account when we asked what they were for he said because we are not the account holders he couldn't give us that information, even though we had the original Letter Of Authority. So the botton line is we couldnt get assistance from the branch, we dont.know if the account has been closed and what the deductions on his account were for..and all this time we were driving from Soweto to Jhb CBD and were still not feting assistance. The consultant were just saying no to every question we asked. So the overall service from the branch was appalling

I, Mr MW Theunissen had an arrangement with Nedbank to debit my savings account at ned bank no [protected] with R800 per month. Nedbank. a Worker Xorile Innocentia suggested it and I accepted it. on the 14 July 2017. Last month the R800 went off. This month Ned bank took R4150.00 once off. (early debit order)? I am very ill and on pension. I needed this money to buy toiletries, food and to pay my chronic medication. Now I have R0. I still need to pay rent too.. I have everything on email. My bank acc is at Nedbank in Welkom. I need the money back in my account asap. . Please investigate asap. Give me an email address so that I can forward all 3 the emails to you.

Thank you
Mr MW Theunissen

I recieved a text from +[protected]/09 informing it was 'Final Message fro NDCRS' and I needed to contact them to avoid a visit from a sheriff with REF PLZ273635. When I call the number given ie: [protected] it puts me through to an IVR system informing me they cant take my call. Im worried this is some sort of scam as I have no dealings with Nedbank at all. I find it strange that such a huge institution can have an un-manned call centre number on which I can get a hold of nobody after sending a threatening text of that nature that can only bring about panic. I just dont know if this text is even legitimate. Please do assist.

Since I have opened a non resident account with Nedbank a year ago, it’s been frankly the worst banking experience I ever had in 30 years of international banking experience.
Getting any type of service seems to always be a hassle. I am assigned to an account manager whom speak to me and treat in the most rude and disrepectful way, would assume that I know all Nedbank banking practices (although she managed non residents!) and is rarely ready to genuinely offer help when needed.
Basically, the white folks at this banks seems to treats foreigners as they treat their black countrymates: BAD!...

Good day,

I have 2 active savings accounts for my sons Kai and Kane Francis. I also have 2 active investments accounts for both boys. The savings account was opened so I could on a monthly basis deposit and then transfer lump sum amounts into the investment accounts.

I am not at all happy with the monthly fee I'm being charged on the savings account - R50 each month, for what? For every R150 that I deposit towards saving, you take R50, for what?

I'd either like these savings accounts closed completely or converted to a way more affordable option, one that actually encourages and rewards one for doing so.

I do not have the time to come into the bank and would appreciate your assistance because I'm not happy at all with these ridiculous bank charges. My 6 year old son is not at all happy that we have his money in a bank account that takes more than it rewards. He wants it closed completely, I would still like to be able to easily fund their investment accounts.

A very unhappy to be "burning" money for what,
Marsha-lee Francis [protected]
marsha-lee.[protected]@standardbank.co.za

I have purchased the chegg monthly subscription first on the 26 june 2017, receiept number : [protected], your service was bad, I achived 50%, and all the questions was on your website, I tried to cancel but there is no record

This month july:

I was billed another amount of r200, reciept number [protected], can somebody close my account, and I want my money back r400 south african rands

The card being billed is

Name: desivan kisten
Nedbank
Card number : [protected]
Last 3 digits on card 928

Please cancel and refund my money and stop debiting my account

I called in 4 times to try get assistance for my self service banking pin reset. I spoke to mandla on two occasions and he has no idea what he is doing. He 1st told me there are branches that are open until 12pm on a public holiday (utter nonsense) And he will check with the area I stay in and call me back.. .guess What! No call back. I'm stranded with money in my business account but I cannot access it. I was given a temporary card. I'm a new client but I'm beginning to regret my choice of banking. My 1st experience with Nedbank is not satisfactory.
Id:[protected]
Comtacts: [protected]

Apparently Nedbank has been sending us vehicle statements since January 2017. However, the e-mails never arrive.

We have tried both [protected]@diverso.co.za, and my personal e-mail addess. The statements do not arrive, we have to request them EVERY month. Something is wrong on the technical side, as we have already checked with our IT department that the e-mails do not try to enter our network. NOBODY at Nedbank want to take ownership of this problem and solve it.

Please refer to Complaint | [protected] | [protected].

Acc No: [protected].

FRUSTRATED AND UNHAPPY!

I used to be a client of Nedbank. On the 01/08/2017 I received a SMS from [protected], saying that a court notice has been sent to the Sheriff. I need to call [protected] to avoid a visit. I immediately dialled. I spoke to a lady, who said she represented Nedbank, She claimed that I owed R8000 to Nedbank, an account which I held 10 years ago. The account was closed a while back. It is common knowledge that with accounts like these, should there be any balances and monies unrecoverable, it is noted as bad debt written off at Financial Year End. This was obviously a debt book that was bought at a nominal price. Why are these people allowed to harass clients.
I called out of concern, thinking I missed something. I said to her that once a bank account is inactive for 3 months, the account is put on hold/is closed. How then was this account left open. She kept asking me, did I not close the account. She then wanted proof. She went on to say that 'All people like us say things like that'. You would think the point of contact for something important as affecting ones credit status, should take more care in handling queries, and instead of offering payment terms to recover 'funds' she went on to ridicule and push aside my concerns. The SMS was so unprofessional and had no reference to Nedbank. I then put the phone down on her due to her frustrating responses. She has not tried calling back. I also gave her my email address requesting a full breakdown of the account so I could see how she came to R8000.00. She is still to respond. The reference I have is TPF3278. I also said to her that last year I settled my credit card with Nedbank and how is it that they did not indicate that I had an alternate amount to settle. She claimed that it is 2 different departments. She was very dismissive. I request that full action be taken and that the person as point of contact should be dealt with for the unprofessional manner in which she dealt with this call. I would also like to know why the collectors are allowed to send these threatening messages. It is more of a bullying tactic. I cannot be referred to a visit from the Sheriff of the court for something I have no knowledge of. Nedbank has not called me at any point in 10 years, I suggest 'reflecting amounts' be dismissed in light of the number of years that has passed.

Claim was initially lodged on 23 March and the work is still not done. ALL the service providers from electricians to plumbers to builders are completely incompetent and unprofessional. The service from Nedbank Insurance has been pathetic. A Nedbank Insurance manager made it clear that it is not their fault. I wonder whose fault then? After all Nedbank deducts monthly insurance premiums? Nedbank Insurance sucks - NO customer service at all. They have on record how many times I have called in. I am at the point of giving up and moving ALL my banking to FNB.

On 31 May 2017, my credit card account was debited with three transactions at R1000 each instantly. I received confirmation on my phone, and immediately called the Nedbank fraud division, whom placed a block on my card, but failed to prevent the monies leave my account the the following few days.

I called them the following day only to be told that they cannot put a stop from the debit until an investigation takes place. Three weeks later, I receive an e-mail sympathizing with me on my loss and there is nothing they can do as they have followed the Code of banking practice which is an absolute load of [censor].

As per the Code of banking practice

7.8 Responsibility for losses

Unless we can show that you have acted fraudulently, negligently or
without reasonable care, we will refund you the amount of any transaction
together with any interest and charges associated with the disputed
transaction in the following circumstances and after consideration of all
the facts:
7.8.1 where you have not received your card and it is misused by
someone else;
7.8.2 for all transactions not authorised or effected by you after you
have reported loss or theft of your card or chequebook or that your
PIN may be compromised;

On Tuesday, 6th June 2017, I called the above number as I got a sms to say my account is overdrawn. I made the call at around 1.20pm. I was put through to a man who took my details and had an argument with me, telling me I only have 2 accounts with Nedbank. The more I told him, there are other accounts, the more he told me no, only 2 accounts. I then proceeded to tell him which accounts I have with Nedbank. No, no such luck. I then asked him to put me through to someone else, he put the phone down on me. I dont have his name, but apparently all calls are recorded. Could you please find that recording, it came from my cell number [protected]. I have never been treated like this by Nedbank and I have been a client for many many years. My whole family banks with Nedbank. My husband, Mr KWV Vietri has had a personal account as well as K&M Motor Engineering accounts with Nedbank. Who does this to customers? I am now dealing with Winny. My account Alfie and me is a business account which no longer exists. Ive asked for mail NOT to be sent to 120 Lamia building as there is a new business in that shop. PLEASE can someone close my alfie and me account? This has been going on for over a month now and all I keep getting is charged R90 everytime the account is overdrawn. Ive let all those people, who I pay, know that that they must send me an account physically. PLEASE, can you find the recording of this rude man. I cannot let it go. One cannot be rude to customers like that. It is unacceptable and especially for my bank of all people to be rude to me like that. My next call I made was around 1.37pm same day, when I got through to Winny. I need that Alfie and me account closed and whatever mail there is from Nedbank, to be sent to 36 Ave Protea, Fresnaye, Cape Town. Regards, Berenice Vietri, ID number [protected]

On 22 February 2017, I agreed a payment of R190-00 to Beta Trader [protected]), for the pleasure of being a shares trader only to discover that on receiving the sms notification from the bank that the amount withdrawn was in fact R19, 000-00. I immediately informed the bank of this fraudulent transaction, who then instructed me to contact the fraud department of the bank. The fraud/dispute forms were sent to me the next day which I completed and returned to the banks fraud department. Due to this, I had to close my Bank Accounts and re-open new accounts.

I am disputing the payment of R19, 000-00 which should have been R190-00.

My Banker, Nedbank, has been totally unsympathetic to my plight and have now once again deducted the R19, 000-00 from my new credit card account, without my consent and/or knowledge. This has obviously put me way above my card limit, which seems very strange that the bank can approve an amount over my limit without even the courtesy of informing me.

On checking the company Beta Traders on the Internet, I was horrified to see a great number of people have been conned in a similar manner.
I never returned the tablet handed to me as my intention was to proceed with the trading once my monies were returned, however, after this experience, I no longer wish to deal with Beta Trader as I am most uncomfortable with them after seeing all the unfavourable comments on there Internet site.

We are urgently requesting that the relevant funds of R19, 000-00 be returned to my new credit card account as a matter of urgency.