Nedbank
Reviews and Complaints

My name is Joshua Malebana. I am a South African family man who looks after a wife and three kids. I've been making payments on my Nedbank credit card.

Today, I learned that my account had been charged for legal fees even though I still owed money for other expenses.

It is acknowledged that I am making interest payments, and the more I owe, the greater the interest rate I must pay.

I am confident that the history of my account proves that the money I borrowed has been repaid in whole, and I am only clearing the remaining interest.

I'm not so clear as to whether the financial changes charged on my account are related to interest or penalty costs. What precisely am I paying for, and at what proportion, must be explained.

My account with funds was made dormant. When I opened this account. I wanted it to be a investment account. I didn't know that a transactional account will be opened. So hence no calls or messages were sent to tell me the account will be made inactive or dormant. Now I need access to my funds and several people called me from client services and I went to Bedford Square a week ago. Spoke to Jacqueline van Wyk. She emailed one line that it's with a team leader. How long does it take to sort such a simple issue out? I'm angry. This is my money and I shouldn't have to wait this long. Logging it with the banking ombudsmen.

My name is Preneesha Govender, Identity number-[protected]

I was not debited for my car premium this month.

When I called in to enquire ,I was pit from one department to another.

I was then advised that my file was with the debt review department that is why I was not debited.

Who authorized this and why was I not informed .

My account is not in arrears.

I request that my account be debited as normal.

I can't call mfc every month to debit my account.

This is pathetic service.

Regards

Preneesha Govender

[protected]

Received a mail for FICA verification. Since I'm not in S.A. currently went to a local NAMIBIAN Nedbank branch and was referred to call Nedbank direct. In beginning May I did call and said I need to do FICA verification - All details were checked and confirmed correct and received a YES when I asked that FICA verification is done. Received a follow-up mail recently (JUNE 23) from Nedbank informing me that FICA verification WAS NOT DONE - and since then slippy slide road downhill just went from bad to Worse. 7 DAYS BEFORE so-called cut-off date for restricting my accounts - account was already restricted and having NO JOY from Nedbank on ANY level - including complaints dept! Every person involved just push you onto the next. Complaints case person @Nedbank today told me today she's having NO JOY - (as much as I did) from the branch that is supposed to sort this issue.

Currently no able to even make INTERNAL transfer to Credit card to avoid interest! However payments TO Current account can be made!

Seriously NEDBANK! For precisely BAD SERVICE and NO interest in Clients ~ I've closed ALL NEDBANK accounts in Namibia!

I have been a Nedbank client for over 20 years. I have been struggling to get help from Nedbank since May this year. I am being sent from pillar to post and I am yet to get an agent to help me.

I have dealt with someone from Nedbank that has been in leave twice in less than two months with nobody standing in for him.

I have sent numerous emails to different Nedbank email addresses to request help - still nothing.

On 28th April 2023 my bond was cancelled. prior to the cancellation even though the bond was under cancellation Nedbank Insurance debited the bond with a year's subscription for the Smart Geyser. I had queried this immediately and was told that upon cancellation of the bond there would be a refund. I requested the refund and did not get proper feedback did escalate to my banker who roped in another resource to assist.

On 17 May was advised that the Smart Geyser was deactivated. Since then I have received 2 SMS's from Nedbank stating the policy has been amended - NOT CANCELLED - and requesting payment for the premium. Despite several emails and having been advised that this matter is escalated I have still not received any joy from Nedbank.

On 8th June I received an email from Nedbank Insurance stating the policy is cancelled - still no refund but with a cancellation date of the 8th June as opposed to the 28th April it means that when the bank finally decides to refund me it means the pro-rata adjustment would be out by 41 days.

Really disappointed with this lack of consideration or service

I was sexually harassed at work, the company reinstated the man and backed me into a corner and forced constructive Dismissal. I had never missed a payment on my nedbank loans, I pay a service fee and protection plan every month for months, I've been a client for almost 10 years. I attempted to apply for cover on my loan so I don't fall behind as I'm unemployed now single mom of 3 with no source of income. They flat out would not assist because I was not retrenched and to top it because I raised my disappointment in this matter, they decided to send me a closure letter of my bank account titling it misconduct, so now Climbing into my character as a person when I am trying so hard to keep my head above water, I'm currently in a mental health program due to the sexual harassment situation, I even have a case number for the case. But instead of helping a client, a woman, they decide to decline and to top it strip me of my account and brand me with a bad name. This is what has gone wrong with humanity.

My cellphone was lost and I phoned Nedbank head office to suspend my money app. However they cancelled my money app. I have been to the Nedbank branch six times and they have contacted Nedbank head office who have failed to unblock my money app making life very difficult for me financially as I can not access money via my app from my bond and I can not pay my linked account. Nedbank head office are very unprofessional. All Nedbank clients should know this. Be aware.

My name is Mrs A.M. Goba

I have been a Nedbank client for long, I can't even recall when I joined Nedbank as a client. End of April 2004 I resigned from the company I worked for 12-years and unfortunately I was starting in a new job in May 2004 overseas. I could not wait for my pension money to be paid. I think my biggest mistake was to call the bank to find out if there was any money deposited whilst out of the country. I was in the country in 2005 for a short while and when inquiring they still told me that there was no money deposited. When I was permanently back home I insisted that the same account be checked, I was told that old accounts were in archive and that it was difficult for them to check.

In 2019 a certain lady working for Nedbank promised to help me to check on the same account. Indeed I found that an amount of R214,224.35 was deposited to my account on the 09/09/2004
There were other amounts from my insurance which were deposited on the 25/04/2004 amounting to R3,418.66 and R119,332,35 upon getting the statement, I lodged a complaint with the BANK OMBUDSMAN. The bank Ref no for my complaint is Ref 22/[protected]. On the 7th of December 2022, a decision from Nedbank was released to me by a lady called Manishka Moodleyas an Adjudicator stating that disputed transactions were completed by the way of Bank Cheques in 2004 and 2005 of which I never did. I did not authorize anyone to withdraw my money.

The bank concluded by saying, as this matter happened more than 3- years ago, they advised me that their office will not be able to assist me further. What is strange is that the money was withdrawn in one single day,
The 1st amount withdrawn was=R60,000, the reference says Nedbank inflow account.
The 2nd amount withdrawn was=R50,000 as well as the 3rd amount.
The 2nd and the 3rd amounts withdrawn, the reference written is BOC AFRICAN LIFE. All this money was withdrawn on the same date, the 29/12/2004.

All this money was for my daughter's tertiary education. I have since lost my first born daughter who committed suicide in 2011 and I promised her where ever she was I would continue fighting for them.
I went overseas to better the life of my family and not for the bank to do as they please with client, s monies. Please help me.

Hello Peter... My name is Matabane Moipolai Evelyne. I am a nedbank client and I was robbed by nedbank internally... my card got stolen from me sometime ago late last year and I reported s stolen card immediately... it seemed my card was not stopped... I went to the nearest bank to report this as soon as I realized my card was still active and money was coming out of my account... I was helped in setting cresend mall in qwaqwa phuthaditjhaba... a case of fraud was opened and I was given a case number but nothing has been done until. This day... the manager did check my account and it was indeed an internal theft from the bank... it. Seemed my card was never stored and money was stolen from my account internally... no feedback has been given to me since then, when I go to the bank's branch I'm not getting any answers. I have a case number and it's as follows: [protected]

I was implicated on fraud at Nedbank, I went to Old mutual to apply for a loan apparently, I was told it was declined, then after I was opening an acc with another bank they decline because they talked about that. I called Nedbank they s seen me forms to complete and signed but still I'm still listed there and i bought a car with them they don't want to clear my name now I'm struggling with life can't do anything. because of that please help

So I made a payment on my loan almost a month ago and still hasn't been deducted from the money owed. I have called nedbank customer and sent countless emails with no response...

Their customer service is extremely bad and the issue still unresolved. Even if I do a reversal they need to consent.

This is now money stolen... As I have sent them proof of payment.

Funds Stolen From my bank a/c
From: Murray Hough
Sent: Wednesday, 01 March 2023 14:11
To: 'client'
Subject: Stolen funds
Importance: High

Dear Sirs,

My complaint has become quite old now, without any answers!

Funds lost (stolen) from my bank account are as follows: R20 900.00 on 22 November 2022, R28 000.00 on 30 November 2022, & from my credit card, R27 200.00 on 22 November 2022! Totalling R76 100.00 !

How can this happen to a personal bank account? How do I recover this massive loss?
Doesn’t Nedbank have security or Insurance to recover such stolen funds?
I am a Nedbank Pensioner & Loyal to Nedbank! Where must I find all this money?
Should I close my account & Go to another bank?
Will you know my a/c no or must I phone it to you?
Obviously I cannot type it in here for fear of the hacker reading this note!

Kindest Regards,
Murray Hough
[protected]
I.D. [protected]

I signed a OTP in December 2022 after getting a pre approval from Nedbank. I submitted by application and they asked for a lot of documents related to my credit profile. I then received a SMS and email confirming my application was approved. I received a loan quotation and accepted it. A few hours later I received a notification that my application was withdrawn. I already thought why is Nedbank approving loans and then withdraw immediately after approval. I queried this and they wanted additional documents relating to my credit profile. After many emails and calls between myself and Nedbank and sending information and documents, Nedbank approved my loan again for a second time. Everything was sent to the bond attorneys and the transfer attorneys, the owner has given the tenant notice and cancelled her bond and I signed the documents at the bond attorneys. Hours after signing at the bond attorneys, Nedbank cancelled the loan AGAIN! It was queried and they are requesting the EXACT same information as before, which was already dealt with. So why was the loan approved in the first place? Why ask for the same information AGAIN? They gave approval after already having the information. This is not something new that appeared after approval was given! I will be held liable for attorney costs and rent due to the tenant moving out! They are unprofessional and disorganised! It makes absolutely no sense! I would not recommend Nedbank to anyone! It is the worst experience I have had with a bank in my life! I will be taking this further and report them to the banking ombud. The quote clearly stated they can withdraw the approval with any NEW information or if you get credit before registration and nothing has changed on my credit profile.. this was already dealt with!

I have been using a Nedbank business account for a few years now. I have since found a bank that would be most beneficial for me in terms of business banking i wanted to close my account but in the process of doing so I called my banker only to find out that she was no longer my banker but I was referred to my new banked from a different branch. Of which this was not mentioned to me prior. I went on to contact the new banker about me wanting to close my account she stated the amount I needed to pay before I could close the account and so I paid that amount the very same day. I then had to contact her to find out if the account was closed of which she confirmed. A few days later I received an sms stating that my account was still open and in fact in overdraft. This is not expected especially as the banker confirmed that everything was in order and the account was indeed closed. She goes back to me saying that she did not see that the was a few cents that were needed To be paid. She does not acknowledge that this was her fault. Now she says that I need to make more payments to settle.

I do not enjoy being taken for a ride especially when I had clearly communicated with the banker and went further to ask for confirmation as she did not provide that.

I called customer service 2 months ago to find out if the bank managed to send confirmation of closure to our lawyers for my late father’s home loan and they gave me an email address to send my request [protected]@nedbank.co.za and [protected]@nedbank.co.za

I sent the email the very same day and I haven’t received anything to date. I called customer service again and the told me to email.

I paid the settlement amount as per what was indicated as per the ITC this current year on the 19 October and received an email from MFC on the 21 October that my payment was received.

I have been sent from pillar to post when requesting the Natis documents, initially was told to call their call centre, then when I called they said I should wait for 5 working days. Thereafter I received an email saying I must call for the address of delivery. I called and I was told to email the address of delivery then after I had done as I was told, I received an sms informing me that my account was in areas.

My bank account was debited on 28 October after the settlement, whereby I disputed the debit order and did mention this to the MFC agent as he said they were in process to reimburse me, so he would inform the accounts department to stop the process.

I have tried my outmost best to communicate with the bank on how I have subsequently incurred areas after settlement of account, and furthermore requested that they send me the general ledger. Up to this date I have not received an explanation of this and was only sent the transactional history and statement but not the document I have requested. I received a call on the 11 November that I should send my bank statement to serve as proof that my account was not reimbursed so that they can reconcile and close the account. I have sent the bank statement on the same day to the email address they sent me on a texed message. I furthermore sent another email on the 21 november advising that I haven't received feedback on their findings as per my previous email. I have clearly shown my frustrations to this matter but nobody has come back to me with any valid response.

However I have received twice, a letter demanding I make urgent payment, and even so a different amount but no response to the emails I am sending. I certainly feel I can't be paying hard earned money for something I do not understand, where also I have paid my dues in good faith.

On the 13th of October my bank got a court order to block my account due to a divorce I'm currently going through. I contacted my lawyer and she worked on the case, she got a new court order on the 31st of October saying my account should get unblocked. She submitted all the relavent documents to Nedbank on the same day. She was told that my account would be fine by the next day. Until today my account is still blocked, my lawyer goes to the bank everyday for a follow up and I also call the bank call center everyday but stil nothing is happening. I went to the branch on Tuesday and I was told the documents were received and they are with the nedbank legal team awaiting authorization. This has affected me emotionally, phycologicaly and my health. Since the 13th I've been borrowing money from friends and family for my kids to travel to school and for myself to be able to get to work, for food and other things. All my debit orders didn't go through and I'm currently getting out of options on where to get money to be live. On the 18th of October I collapsed at work and my doctor told me I had heart complications and the stress level was to high. I have been relying on prescribed medication to be able to sleep ever since. I was booked off for 6 days, and I'm back at work but I'm not really coping.

The lawyer's legal fees are getting higher and higher because of the follow up she is doing everyday, this is so frustrating.

We are convinced that you are sincere in wanting to pay your account and that you will take responsibility of calling our Call Centre on [protected], [protected].

We are available to take your call between 7.30am to 4.30pm Monday to Friday.

If you are unable to contact us, please forward us your contact details, via email and we will contact you.

Failure to contact us may result in us contacting your HR Division or instruct the Sheriff to proceed to your Home Address and issue the relevant legal notices.

I got the email above. This is really ridiculous. How many times do I tell Nedbank? Nedbank are never listened at all! this is really annoyed! what an idiot!

Please forward this mail to NEDBANK DCRS. I am really very tired of this nonsense.

Kind Regards

Tadhg

I AM DEAF, DO YOU UNDERSTAND? WHAT IS DEAF MEANING?

Nedbank always try to call my phone. I rejected to call because I AM DEAF.

I regularly paid every month R898.00 every months. Sometimes R1000.00

im so very disappointed and angry with the deceased estate department as i applied and sent documents in March ("Nedbank Deceased Payments" ) then they reply after 6 months to tell me i need to send other documents of which they not even clear where will i get those documents and i also need to certify as if im sitting and waiting for them. Now as your employee Tsholofelo from deceased payment ( case number : Case Reference:[protected]) responds to tell me the case has been closed due to lack of communication whilst they took more than 6 months to resolve this and still they need more documents and for me to open an account whilst i do have nedbank account so why not transfer to the account than this back and forth they doing so if they closed it now when i resend again they gonna take another [censored]en 6 months. Pathetic services and work turn around time .