Menu
For Business Write a review File a complaint
CB Online Shopping Nespresso Free gift through best buy promotion that was not a free gift
Nespresso

Nespresso review: Free gift through best buy promotion that was not a free gift 1

D
Author of the review
3:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Subject: Complaint Regarding Incorrect Charge and Unsatisfactory Customer Service

I am writing to express my dissatisfaction with the recent service I received from the company. On July 6th 2024, I placed an order that was advertised as free of charge. Concerned about potential charges, I called your customer service department on the same day to confirm that I would not be charged. I was assured by the representative that there would be no charges. However, 22 days later, I noticed a charge of $67.65 on my account. Upon discovering this discrepancy, I contacted customer service department again. I was informed that the charge was correct and that it was for shipping. When I requested to speak with a supervisor, the representative, who introduced himself as Altman, seemed to be the same person I spoke with initially. This individual altered his voice and exhibited the same attitude. During this interaction, Altman was defensive, rude, and repeatedly interrupted me. He did not seem interested in working towards a resolution. This experience was extremely frustrating and disappointing, as I have always held your company in high regard.

Claimed loss: $67.65

Desired outcome: I kindly request a full refund of the amount charged and a formal apology for the poor customer service I encountered.

Confidential Information Hidden: This section contains confidential information visible to verified Nespresso representatives only. If you are affiliated with Nespresso, please claim your business to access these details.

1 comments
Add a comment
V
V
V. Kemmer
Jul 30, 2024 7:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You were just trying to confirm a "free" order and ended up with a $67.65 surprise charge. That's like finding out your "free" coffee comes with a luxury shipping fee. And then to deal with someone who may have been doing voice impersonations? You deserve an Oscar for patience!

Altman (or should we call him "Alt-man-of-many-voices") really took customer disservice to new heights with his rude and interruptive behavior. It’s a real shame when a company you hold in high regard drops the ball so spectacularly.

More Nespresso reviews & complaints

  1. Nespresso Contacts

  2. Nespresso phone numbers
    +1 (800) 566-0571
    +1 (800) 566-0571
    Click up if you have successfully reached Nespresso by calling +1 (800) 566-0571 phone number 0 0 users reported that they have successfully reached Nespresso by calling +1 (800) 566-0571 phone number Click down if you have unsuccessfully reached Nespresso by calling +1 (800) 566-0571 phone number 0 0 users reported that they have UNsuccessfully reached Nespresso by calling +1 (800) 566-0571 phone number
  3. Nespresso address
    2401 44th Rd Fl 12, Long Island City, New York, 11101, United States
  4. Nespresso social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  6. View all Nespresso contacts
Nespresso Category
Nespresso is ranked 44 among 1606 companies in the Online Shopping category