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My machine had a malfunction over one month ago. Contacted the care team and they arranged for it to be collected. Over three weeks later it was returned.
When I opened it from the box the first thing I noticed was how dirty the machine was, not only had no attempt been made to clean it, the machine was dirtier than it had been when it was first sent in to be repaired.
I then plugged it in and the machine would not switch on.
Now I have have to wait for it to be collected again and probably wait for another two or three weeks for it to be returned.
When I called customer service, he was apologetic but could not offer me a reasonable solution. I now have no confidence in this machine or the company's ability to repair it.
He did not offer any compensation for the mistakes and inconvenience. When I suggested he should he went to his supervisor and came back to tell me they would credit my account with €15, which is an insult. It will cost much more than that to buy coffee from he local shop while I am waiting for the machine to be collected.
When I asked to speak to his supervisor he said that I would be getting a call back.
No such call has come. Terrible service and terrible customer care.
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