Nexamp
Reviews and Complaints

My bill has been reduced by half on average this winter! I have not had any issues with my service, very happy with Nexamp!

Great experience. Easy to sign up. Savings are real. (And it helps for fighting climate change.) Recommended without reservation.

My experience with Nexamp has been excellent. You can talk to a real person if you have a question. I recommend them to all my friends.

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Almost 3 years with company yields 15% discount off standard *** supply rates. Good accounting and service. No complaints.

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Very easy to sign up. The company handles all the contact between them and ***. Great getting 10% off and helping to protect our environment.

Getting off of fossil fuels couldn't be easier. Nexamp Community Solar makes it easy and you get a 10% discount. Seems a no-brainer to me. Great customer service too.

made it really easy to sign up and do something good for the environment. I wanted to get into solar, but didn't want the expense of putting panels on my roof. Win-win with ***!"

I am just in my first year with Nexamp and have already seen a savings in my electricity ***.Looking forward to what I might save this summer when my pool is running.Easy to use website. Good communication.

Received a mailing about their service. Tried calling this morning to ask questions and possibly sign up. The message said they "...could not get to my call...". I hope they run their solar grid better than they run their sales department.

I have been tracking my savings very carefully and after one year as a subscriber, I am very happy with the savings achieved. The solar generation credits reduce not only my electrical supply charges but also the delivery charges. Another pleasant surprise has been that I continue to receive solar credits in the winter even with the shorter days, so I guess there has not been snow buildup on the panels.

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I have been a Nexamp subscriber for about 3 years. I'm ecstatic about how much I have saved on my energy bill from ***. I have referred Nexamp to my family, friend's and neighbor's all who have thanked me over and over. At Christmas a few even gave me bottles of wine, thank you. Referring someone is not only doing them a great favor, but also rewarding as well from Nexamp.

Original Review Text:
I've been reluctant in the past to make changes because it all looks good at the initiation of the change and then it slowly and sometimes quickly goes south. I was using Clean Choice and I changed because Veterans own and run Nexamp and why not thank those who've been there for us. I noticed there was no contract and if I wasn't pleased I could certainly return to Clean Choice. I have had no reason to even consider a return. I've been with Nexamp approximately a year and was paying on two accounts and found the bills to be very reasonable, being on a fixed pensioners income that was important to me as well as the environment. Every year I had to call my provider to get the best rate only to be told next month was the best month to call...I found this to be an inconvenience. I am extremely pleased with Nexamp, best choice I've ever made.

Not able to get Nexamp *** and its affiliates take me off the your marketing and mail list.

I am uploading a string of emails that I sent and received from Nexamp. They should give you insight to how Nexamp is operating with business practices that are unacceptable.

they showed me a document where i signed up which I don't remember. but like i cancelled they said i have to keep service two months cause takes that long to cancel. they dont respond to email.

I keep receiving offers in the mail for my mother-in-law who has been deceased since 1092 and who never lived at this address I've called them 3 times and asked them not to send anything for her for it upsets my wife and even after waiting the 6 months I was told it would take I'm still getting mail for her

I canceled nexamp about a year ago they said it would take about 3 months for my service to be canceled. I have received nothing from them since last year then out of nowhere I received a *** for 127 dollars and it will be auto deducted from my account. When I called they confirmed that yes I did cancel around this time last year

Invoice dated 09/21/2022 Cancel this and put me back on Electricity *** ASAP.I received a bill from these people out of the blue for $70.46. I am a disabled and deaf elderly woman 72 years old and only on Social Security fixed income. I only pay through CMP as I get ELP through York *** Action Program as I have a very low income. You need to cancel this account, Invoice # INV00882869 and put me back on Electricity ***. They do not answer emails.

I have been trying to get rid of this "service" since April, 2022. I have called and emailed them and they continue to send me bills. I want out and them to stop sending me bills. They get a monthly rebate from my electric company and I get two bills. Not much service. I call the 800 number, it tells me they are open and when sent to an office I am told they are closed, call back tomorrow. I want out, have also filed a complaint with your AG. I need someone to help me.

I emailed Nexamp to cancel my service with them in January 2022. I was told it would take 2-3 months for the cancellation. I was then billed in April 2022. I emailed the company that I had cancelled in January and was told that they would not charge me. They then charged my credit card on April 21, 2022. On May 15 they again charged my credit card. Apparently, they continue to charge customers even after cancellation. I am asking for the money charged on April and May to be credited back to my credit card and for an apology for the time I have had to put into getting this resolved.

I have a Community Shared Solar Net Metering Credit Agreement with Nexamp, Inc., since September . One clause of this agreement stipulates that Facility Credit allocation can be changed at 6 month intervals. In March , 6 months after my last adjustment, I requested another allocation change and a confirmation; however, the change was not implemented. On September 22, I again sought to adjust my allocation (via email, then phone) and asked for confirmation. To date, there has been no response and the change has not been executed (as verified by checking my account). It appears they are not honoring their agreement for undisclosed reasons.

I've been a nexamp customer for years. Always had autopay on, directly from my bank account... not something I monitored because it always just came out and it was always around the same amoutn. Today I received a nearly $800 bill (779 to be exact) & when I called, was told it was for overdue bills since LAST OCTOBER. I don't understand why this is the first time I am hearing about this. No emails, no letters, nothing to indicate that they removed my auto pay and nothing to indicate that I had overdue bills. I have never paid a bill late, until today, and the fact that Nexamp didn't reach out to let me know there was an issue with payment, until A YEAR later, is unacceptable. I also feel it is a poor business practice to remove someone's autopay without consent. And the icing on the cake is I'm told I will have three more invoices because "it won't cancel right away..." that makes no sense. Remove my allocation and remove me as a customer immediately. I expect a letter from Nexamp indicating that this has not affected my credit and if it has, they need to take immediate corrective actions.