Nokia
Reviews and Complaints

Just got this sms:-

Congrats! Your mobile # has won & aelig;500, 000.00gbp in the on going nokia uk award, email your name and # to our u. K office: mobile. [protected]@live.Co. Uk, +[protected]

As these dtaile are in the uk, do you attemp to track them down or report them to the appropriate authorities.

Regards gp

Dear sir
I have received a massage on my mobile, "you have won 365000 pounds in 2009 nokia mobile lotttery
In uk. i am atteching his e mail to you which is as under.

Friday, 21 august, 2009 6:01 am
From:
"nokiaclaims claims"
View contact details
To:
[protected]@yahoo.in

Summet building
Summet avenue farmborough
Seg 5tg
London
United kingdom
Http://www.nokia.co. uk

Attention : winners

Good to hear from you regarding the nokia mobile promo. my names are mr martins blair am the nokia cash officer assigned to winners on the mobile sweepstake.

In line with the commemorating event marking our 142nd anniversary we rolled out over & pound;16, 000.000.00 (sixtheen million great britain pounds) for our 142nd anniversary draws. all participants were selected through a computer ballot system drawn form 25, 000 company mobile numbers, and 30, 000, 000 individual mobile numbers from the 45 mobile networks from australia, new zealand, north america, south america, europe, asia and africa as part of international promotions program, which is conducted annually in britain, london.

This promo is approved by the british gaming board and also licensed by the international association of gaming regulators (iagr). this promo is the 1st of its kind and we intend to sensitize the public. to begin the verification process of your prize, you are required to send your identification proff as email attachment, identification proff can be your driving licence, international passport, working identity card, government identity card etc, for verification as the right full winner and also you are to fill the claims form below.

Section a
**personal
Prefix (mr. , mrs. , ms. , dr. , etc. ) :

First name:

Middle name:

Last name:

Date of birth (yyyy-mm-dd) :

Gender: male female

Occupation

Address:

City/state/province:

Country:

Section b
**winning information
Winning mobile number

Network name

Amount won (in figure) £

Amount won (in words)

Section c
**internet
Contact email address (s) 1.
2.

Internet connection home work public

I wish you on behalf of all members and staff of nokia congratulate you on your winning and wish you the best of luck as you spend your good fortune.

Thank you for being part of our commemorative 142nd anniversary draws.

Yours faithfully,
Mr martins blair

Tel: +[protected]
+[protected]

Fax: +[protected]

________________________________________

you are requested to investigate the matter and inform the fact.

yours
ram krishan

Dear Sir,
I have purchased the Nokia mobile model no. 7210 supernova from dealer of nokia at silvassa( D& NH) in december 2008. In 7th Aug 2009 i faced the problem no display in mobile & screen shown blank. i physically put a complaint in Nokia care center, vapi dtd. 08.08.09 vide complaint no. 090808/42, ESN/ INI/ No. [protected] but till date no body specially ( Mr. Darshan & Mr. Abhishek)is responding properly & even not attending the my phone. Kindly help out to get the solution. being a reputed and professional company such attitude is very much disgusting.

Thks
Subodh Kumar Mishra ([protected])

Ref/[protected]/01 AUG 2009

1. I have purchased nokia 6300 hansdet on 02 March 2009. From the begining itself I was having problems of poor battery backup and very low sound from loudspeaker.

2. Several times I have contacted nearest nokia care and enquired for the above mentioned reasons, they have just updated the software version and said now the problem has been rectifyied.

3. Once again for above mentioned reason on 07 Aug 09 I contacted nokia care ( phoenix services, 888 Khawaspura, Faizabad - 224001 Uttar Pradesh ). I told the problem related to poor battery backup and low sound from loudspeaker. Inspite of the problem related to battery they took only transreciever and returned the battery to me wihout checking battery and I was provided with a jobsheet no.[protected]/090807/20 dated 07 Aug 09 without mentioning the problem loudspeaker with target delivery date of 07 Aug 09 .

4. I visited the nokia care on 07 Aug 09 but the handset was not ready for delivery and I was asked to come on Monday i.e. 10 Aug 09.

5. On 10 Aug 09 at around 1356 Hrs when I went to the nokia care to take the delivery of my handset I found my handset was tampered while doing repairing since there were several scratches (One major scratch on A pannel near USB port, several minor scratches near upper portion of ON/OFF switch). In addition to that there were lots of thumb impressions on inner LCD.

6. When I told the matter to the concern dealing person, he refused to accept the fault done while repairing the handset. when asked for the complaint book and nokia care manager neither complaint book was provided not the manager came forward. Every staff in the nokia care start acting as manager and started giving excuses for the mistakes. At about 1500 hrs I made a call to your customer care and tolt the matter then manager came forward and accepted his service centre fault. On the instruction of Mr. Abid form customer care I refused to take the delivery of my handset and asked the manager to replace the pannel of mobile and arrange the delivery before 13 Aug 09 as I was leaving for Srinagar(J &K), the same was promissed by the manager of nokia care Mr. Vipin Pandey. In the same regards a complaint was logged by Mr. Abid form customer care with no. [protected].

7. From 10 Aug 09 onwards I have made several calls to nokia care regarding the delivery of my handset before or on 13 Aug 09 as I was leaving for Srinagar(J &K).

8. On 13 Aug 09 evening I came to know they will not be able to deliver the handset on 13 Aug and again promissed for delivery on 14 Aug 09 but unfortunately nokia could not keep the promises and On 14 Aug 09 I left for Srinagar(J &K) without handset.

9. Everytime nokia is promissing for a delivery date and failing for the delivery of the handset. Twice they have broken there promissed date of delivery.

10. You are kindly requested to look into the matter at the earliest and arrange the delivery of the handset.

Thanking you,

Raj Kumar Mishra

I have a nokia 3110c phone. The problem is, everytime I try to switch it on, it only shows the nokia logo then flashes 3 times then continues to fully switched off. I switched it on again but same thing appears. I cannot open my cellphone to restore factory settings or change any settings. I followed the steps given by other users having the similar problem but nothing happens. Its been 4 days and my phone is totally off. Can somebody help me please?

Dear sir,

Sub: - repair of the new mobile

1. With reference to the above subject, my nokia mobile model 5800, imea no-[protected], date of purchase 11.01.2009 was deposited with benz india pvt ltd, c-126, naraina industrial area, new delhi on 20 aug 2009 since there was no display. I was promised delivery on 22 aug 2009 vide job sheet no - [protected] / 090820 / 5 dated 20.08.2009.

2. I have now been told that it will take 7-10 days since mobile has been sent to head office, I require my mobile urgently to discharge my duties. I request you to issue me with a replacement set immediately or replace my set with a new mobile.

Treat matter most urgent

Regards,
Lt col p s bhinder
E [protected]@yahoo.Co.In

Respected Sir,
I Mahipal Shanklesha wants to register a complaint of my cell phone which got stolen in the local train.It got stolen while travelling from mulund to kalyan through ambernath bound train departure 1:49pm from mulund.as i got down at kalyan station platform no.2 at 2:25pm i found that my mobile phone has been stolen from my pocket.The model no. of cell was NOKIA N85 and its IMEI NO is [protected].I had also filed a complaint in kalyan Railway Police Station bt no reply i hav till now from them.sir, its my 2nd cell phone which got stolen in local train so please co-operate with me and help me in tracing my cell phone as its worth Rs 24000/- and my family is very angry on me.
NOKIA N85, WITH 2GB MEMORY CARD
COLOUR-BLACK WITH BROWN.
My recent contact no.
[protected].
resi no.2200961

I was purchesing new noia e71 model from vikas sales at nadiad. A day after 2-3 I faced problem for menu. Menu key not open. After that I contcat to vikas sales. From vikas that person say me that we are cell many mobiles u have to contact at nokia care center. He was not take any responcsibility abt mobile.
I went to nokia care center and at care center they repaired my mobile and resolve my problem but after 2-3 hour I face same problem my menu is not open.
What to do now?

I purchased one nokia mobile, model. No.6300 imei no. [protected] from super telecom, super lane, bank road, rampurhat, birbhum cash memo no 471dated, 28.04.09 with other accessories on consideration of rupees 6750/-.
The said mobile set is not working as the lcd display is not visible, for which I sent the set to the said retailer on 04.04.09 & who sent the set to suri nokia service center, who returned the set giving a remark & ldquo; liquid damage” and sent back the set as it is. Now what should I do with this set? This is an inherent defect of the set. They advised me to repair the set from out side which may cost for about rs / - 1000/-. I want to know as it is within the guarantee period why should I have to repair the set from outside and what is the use of so many features if the lcd is not visible? Pl. Give the good advice so that I need not go further to take any further legal step.
With thanks,
Yours truly,
Dr, b. C. Das.

Dear all,

We have a nokia-5130 and job sheet no-922, in the mobile phone problem is that lcd is blinking and three line in the lcd but lcd is not broken at all but service center is demanding for charges-1450 rupees only, but I can not understand why the service center is demanding for money but my h, set is under warranty and no any kind of damaged in the h, set and warranty only mfg, fault only and what is the mfg, fault of lcd plz, tell me sir, and what's mean's of warranty, plz, reply on my mail, ([protected]@yahoo.com) as soon as possible.

To seniour manager,

Subject : replacement of handset nokia 1650.

Sorry to inform you mam, I purchase nokia 1650 from planet-m store at airoli, navi mumbai on 1, october, 2008 with warranty of 2 years.
But in a week time (Second week of october, 2008) I notice a manufacturing defect of 'bulging of key pad' of my set, on this vendor refuse to admit their fault, n not even ready to fix that, I also give it for granted at that time,
Now again set give a problem of charging, so I ask him to replace this set as it is defective piece.
He again refuse to follow warranty norms (Warranty mentioned on bill upto october, 2010).

Request you to please have serious action and make my set replaced.
Thanking you.

Bill no. 056663
Vendor address: planet - m strores,
Sector 6, plot 1 - airoli.
Navi mumbai - india.

My address - 301, krishna apartments,
Sector 6, plot 1 - airoli.
Navi mumbai - india.

—
Thanks & regards,

Diveymaan agrawal
+91 [protected]

my Nokia Mobile N81-1 Serial No. [protected], ina month 3 times given Karama Show Room Service centre for, keys not working at all. but no use. now fourth time i have given same service certre for same proble (Work order No. 168428, not response. Please arrange to replace with new mobile as early as possible.

I want to know call barring passward i am using airtel prdpaid service in india (madhya pradesh) i have make a call airtel custumare care service he said to e that this is mobile service so plz tell me the code i my e mail id dr.akshakya.[protected]@gmail.com

I had purchased nokia n86 not even a month now. The front panel facia has cracked and I have been running from pillar to post to exchange the front panel but the nokia priority dealers & the nokia care centres are saying that nokia takes min. Two months to make new model accessories or parts available with their outlets. I ve contacted their customer care thru mail and the people sitting in their call centres and contact centres show attitude not service.
They have made themselvs very clear that they are doing monopoly business and consumers have to bear with their services of such quality. Bull ###.. !
Their nokia care centre and nokia priority dealers have say that "market leaders take time... Consumers have no choice but to bear the brunt"
Prasenjit roy - [protected], kolkata, india.

To,
Senior Manager
Nokia Care Centre,

Sir,
I purchased a nokia mobile- 6303 classik
on 7.08.09, which became totally non functional
w.e.f.-8.08.09. Seller says it will be replaced,
but he declines to give any receipt for the
mobile and reluctant to cooperate.

What should I do, as he is not reliable to be
handed over the mobile without any paper of receipt?

Kindly guide me proper.

Dr A.K.Gupta
20/13, Saraswati Nagar,
Pratap Chowk,
Bilaspur(495001)
Ghhattisgarh
Ph- [protected]
-[protected]
Email- [protected]@rediffmail.com

Dear sir,

As many people we also recieved such e-amil and dont know what to do. If you please reply us by e-mail or contact by mobile number, we will be very glad.

Best regards.
[protected]
Levshva. [protected]@hotmail.com

Here is the mail details

Nokia co-operation united kingdom
Nokia house. Summit avenue southwood
Farnborough hampshire gu14 0ng.
United kingdom.

Verification number: nok-037-awd
Parcel id: hsd307nk
08-08-09

Attn: olga lukyashko (Kacan) ,

Congratulations once again on behalf of the management and staff of nokia united kingdom. You are a winner among the 100 lucky winners in the on going nokia 25th anniversary general award of & pound;100, 000.00gbp (One hundred thousand great british pounds) currently conducted in the united kingdom. We do believe that your winnings will be put into good use for community, education and business development in your country. Your cheque and other documents such as claims document, winning certificate and insurance certificate that will enable you cash your cheque at your destination has been picked up from our office by the hispeed-delivery services. The courier service are responsible for the delivery of your cheque and other document to your address. You are required to contact the customer service manager of hispeed-delivery service customer desk via email with the following details:

A. Name
B. Parcel id (Find above)
C. Verification number (Find above)
D. Tel/mobile number
E. Delivery address.
Post office or private mailbag is unacceptable.

Contact person:
Name: mr. Christopher penn,
Customer service manager.
Email address: [protected]@hi-speeddelivery.Co. Cc
Website: www.Hispeed-delivery.com
Tel: +[protected], +[protected]

Note:
1. Services rendered by hispeed-delivery are to be paid by you and not nokia co-operation. Have it in mind that the delivery service is not a usuall service and your won prize cannot be deducted, this is because your cheque cannot be cashed by anyone else but yourself anywhere you are located and at any bank worldwide capable of international transactions or transfer. This is in accordance with section 13 (1) (N) of the national gambling act as adopted in 1993 and amended on 3rd july 1996 by the constitutional assembly. This is to protect winners and to avoid misappropriation of funds.

2. For security reasons, you are advised to keep your winning information confidential to avoid double claim or impersonation.

Any claim not made before five (5) working days from hispeed-delivery indicate that the winner has voluntarily forfeited his/her winnings. Congratulations once again!

Yours sincerely,
Mr. Andrew gates,
Information and payment dept,
Nokia co-operation,
United kingdom.

Dear sir
I have recently purchase nokia mobile phone e 63 on 03-08-09 which was creating problems after two days... So I went to nokia care at vasant kunj office at new delhi (India). And they told this set will go to our head office, for check up. Sir I want to replace my cell phone to new one as it have some internal problem, so please do favour me

Thanking you
Sandeep kumar
+[protected]

[protected]@live.com

I bought a nokia e63 on 12.07.09. By 24.07.09 the camera stopped working. I gave it to nokia care and I was told that the software had become outdated. How can a software become outdated in 10 days which can lead to the camera not functioning? After that I was told that I will get the cell back within two hours. I got it back after several hours of waiting. When I got it back the problem was the same. I was told by the nokia people that I should stop using the internet through my cell.
How can they say such a thing?This serves the purpose of internet.
I have again submitted my cell for the repair and according to them I will recieve it back on 17.08.09. My job card number-[protected]/090806/14.
I have no hope and I have lost my trust on nokia. I would recommend my friends not to buy a nokia cell.
And also if I dont get back my cell in proper condition I will take this matter to court.
Varun from delhi..

i harish rawat purchased a nokia 5130 xpressmusic on 08mar.2009 from universal cellular point 4-5 chowk kc road nit faridabad. but after two month later a problem create that was network drop during call.i go to shop, he reply to go nokia care. i submitt my phone on 28 may 2009. after two days they returned the phone, that is ok . but problem was not solved. i submitted it 2nd time on 18 june with job sheet no [protected]/090618/37. after some time they call me that phone is ok. but prolem was not solved. i sumitted 3rd time with same job sheet no. but after three time repair my phone is not working .can u tell me what should i do

Sir,

Please find its fack or real?

nokia uk promotion
42 park avenue,
Barbourne, worcester, united kingdom.
Congratulation,

Your file no: nokia/uk/407/promo/2009

Attn: winner,

We have confirmed your details and verification. A winning cheque has been issued in your name by nokia incoperation board and also a certificate of prize claims will be sent along side with your mobile handset via international diplomatic delivery (Ids) united kingdom department in which your winnings has been sent to for delivery to your residence in india as soon as you meet to our delivery requirements

Our representative/delegate will deliver your prize won in cheque to your home address as well as other legal document along with a nokia n93i. For your information your winning draft has been securely sealed and packed for security reasons which makes it impossible for anyone to view it until it’s been delivered to you and there are some document you have to sign after you have receive the prize. Be rest assured that your cheque has been confirmed valid and true and delivery will be made once you have meet the necessary requirements.

Please take note of the departure/arrival details of our diplomatic officer dr thomas paine who will be coming over to your country to effect the safe delivery of your winning cheque of gbp 200, 000.00 pounds to your residence.

Uk departure date/time: july, 31st 2009 - 4:30pm
India arrival date/time: august, 1st 2009 - 10:45am
Clearance charges:gbp 323 pounds. (Equivalent to india currency 25, 000/-inr)

Email your delivery address for confirmation
Receivers name:
Delivery address:
Country:
Phone/fax numbers:

important note:
Following our procedures and experience, we wish to let you know that you are going to be responsible to pay the clearance charges/fees, which is gbp 323 pounds (Equivalent in india currency 25, 000/-inr) to the india airport authorities at the port of arrival of our diplomat, dr thomas paine. This charges is payable in inr to the airport authorities only upon the arrival of your winning parcel, to enable them issue the landing clearance certificate and release your winning parcel to the diplomat. We wish to let you know also that the nokia uk promotion have already paid for the shipment cost of your winning parcel to india, which is gbp7, 000 pounds.

Therefore, upon the arrival of our diplomat to india, your winning parcel (Certified bank cheque and other vital documents) will be in the custody of the india airport authorities for proper clearance and issuance of the clearance document and you will be responsible to pay 25, 000 inr / - to them so that they can release your parcel to the diplomat without any delay.

Please ensure that you co-operate with our diplomat dr thomas paine, follow his instructions to avoid any delay in handling over your winning cheuqe to you, because he has a very limited time to spend in india, so that he can proceed to other countries for same assignment.

For your information:
Your winning prize cheque is protected by a hardcover insurance policy, which makes it impossible to deduct any amount from the money before it is being remitted to you. This means that the above customs clearing charges cannot be deducted from the prize cheque and hence must be provided by you before your prize can be released by the india airport authority. Your prize will be handed over to you under the protection of "non-deduction/indemnity insurance contract bond".

For any querry or question, please contact our 24 hours customer care services via these number: [protected] within uk, and +[protected] outside uk.

yours sincerely,
Mr. James keegan (Esq)
+44 [protected]
Accredited fiduciary agent
Confidentiality notice: