NonStopDelivery [NSD] review: Bad experience

Very poor and disappointing service. No clear contact info posted in delivery communication. Had to call Home Depot's manager for them to look up number in their system. Then, could only leave voicemail to get return call back with no one there to answer phones. Anytime info had to be communicated, they only sent repeated automated messages instead of calling and always gave conflicting information. I requested in advance for items to be rescheduled as I wasn't going to be home and needed to be to inspect for any damage prior to accepting the items, but they were very rude and not accommodating. Two women (forgot their names) were very uncooperative and unhelpful. They don't really care about damage to the items or to your property. I told them I needed to be present to make sure nothing on my property gets damaged and they said just let the delivery personnel damage it and then submit a claim. That's their attitude - go ahead and damage your expensive house with our careless delivery people and then waste your time filing claims to get a lowball amount less than what it costs to repair. I had to cancel appointments just to make it home by the unwavering scheduled delivery time that they so adamantly could not change to any other day whatsoever in the future no matter what. Then, the driver and helper wanted to use dollies to wheel huge boxes through a narrow passage that required the items to just be carried through. The guys agreed to carry the items, luckily, or else a lot of stuff would have been damaged or scraped in the process. Overall, this company makes it difficult, is not easy or friendly to deal with and has created very stringent policies without accommodating customers. Would highly recommend Home Depot, JCPenney, Wayfair, 1Stop Bedroom, Flex a Bed and Octane to find a better carrier to deal with. Even Home Depot staff was disappointed when I told them how hard it was to communicate and deal with these hard-headed employees.