NonStopDelivery [NSD]
Reviews and Complaints

I had set up an order to arrive between 8-1:00PM. They told me I would receive a call 30 minutes prior to their arrival to let me know when they would come. The truck pulled up and the drivers did not call or provide a heads up in advance. The truck then proceeded to drive away without attempting to deliver. I watched this all through the window. I tried to reach out to their customer, service, which was difficult. Never got through on the phone and the individual on the online chat was not able to provide any useful information i.e. when can I reschedule, why did the order fail to be delivered, etc. Luckily, since it was through Amazon, I could email them. I informed them what happened and they said the delivery drivers called me/knocked on my door. I told them this was not the case and asked if they would be able to ensure this didn't happen again if delivery was reattempted, but they were unable to do so. I was able to cancel the order since it was the only day I had off in a long time to receive a delivery. Overall, I would describe my experience working with them as rude, unprofessional, and incredibly frustrating. No apology was provided and I can only hope I don't have to work with them in the future.

I ordered a beer online through Home Depot on 5/30/23 with an expected delivery date of 6/12. 6/12 came and went with no communication from NSD. I tried calling on 6/13 and was on hold for over 20 minutes before being hung up on. I tried the chat function and waited but there was no available customer service representative. I emailed them but never received a reply. On 6/14 I was finally able to chat with someone. I was told my order was lost in transit and that I needed to contact Home Depot for a refund. I requested documentation of this and was told “to take a screenshot of the chat.” I was told that Home Depot was already made aware of my order being lost by NSD. After calling Home Depot, they were not made aware. Home Depot cannot issue a refund until NSD marks it as lost in transit. It is now 6/16. I cannot reach a human being at NSD to speak with. My order is lost, I cannot get them to mark it as such, and I can’t get a refund from Home Depot either. This is the Absolute worst experience from any company I have Ever experienced. They have provided me with no updates, no means of communication. My $2100, 300 pound bed was somehow lost and I am stuck in limbo. I will avoid this company at all costs in the future and will advise any and all I know to do the same. This is appalling.

Date: 6/11/2023 - Delivery day

Time : 11:50 am - time arrived

Product: 44 boxes pergo laminate flooring.

Pallet was not secured with anything and strewn half way across back of delivery truck. Boxes were torn open, corners were broken and multiple boxes were damaged.

I refused delivery because of damage , I also took photos of damaged product in the back of the delivery truck.

I have tried to contact NSD 3 times and have spent anywhere from 10 minutes to 26 minutes each time on the phone waiting for "help" with this issue.

A recording told me someone would contact me when it was"my" turn to speak with an associate.

As of 7:52 am, 6/13/23 I have received No Return call from NSD.

This company called me two weeks ago to schedule a delivery. I chose a time slot and date, the company called me a week early saying they were delivery my order, I wasn’t able to be there and told them it wasn’t supposed to be until the following week. They looked it up and said it will be delivered on the date I chose. I got a voicemail the night before my delivery and an email the morning of stating my delivery will be that day. I tried calling the company 3 times and the voicemail waits for about 15 minutes then hangs up on you and you never get a call back. I cannot get in touch with the company and I don’t have my package.

This is a horrible company! They don't contact you to set up the appointment, they just set it and you get an email the day of the delivery so...ooops hope you are home. They will show up at your house, leave if you aren't home, call to say they can't deliver and go back to the terminal!

NOW, their truck "broke down" and they can't deliver! They are supposed to now come on Sunday.

Tracking number [protected].

I ordered a bathroom vanity from Home Depot last week. My delivery date was yesterday June 1st. It says it was delivered at 7pm. The problem is that is was never delivered. I called home Depot and they tried to get in touch with NSD. Nobody answered. I tried calling and nobody answered. I've sent emails and get no response. I have a contractor coming in 2 days and don't have the main pieces yo finish my bathroom.

Delivered early I was so thankful for this

All I wanted to do was check the glass to make sure it was ok

The guy went psycho told me NO I couldn’t check it and I honestly thought he was kidding around so I started looking between the suran wrap stuff and he got verbally abusive and took the door and wouldn’t give it back.

I really started begging him to leave the door in tears. He just got a weird look and smirked and said I should’ve been nicer to him. I wasn’t even rude to him he was very aggressive towards me even his buddy looked scared.

I never want to see this company deliver anything to me that guy needs help

I was SO AFRAID FOR MY LIFE

so glad my contractor was here to help me. Also so glad my cameras were running

Ps the door is beautiful

NSD provided services through their sub-contractors Data Rush for the installation of a Nordic Track treadmill. When moving the treadmill up the stairs, they damaged our walls and got mud all over the carpet. This was a huge inconvenience and cost us a bunch of money to purchase carpet repair machine as well as painters to repair the wall. The cost of this service was $269.54 for the moving. The order # was [protected]. NSD has rejected the formal appeal because they do not wish to make it right despite the clear pictures, evidence of their team's damage to our property.

Received multiple auto texts stating delivery will be made on 4/19/23 then 4/20/23. No show no phone call. I was then told by whomever that answers for the furniture store that it may have a been a glitch. Received another auto generated text saying delivery will be 4/24/23 with window time 10-2 but system says 9-1. No show, no call. Called today 4/25/23 was told another email and request would be sent on my behalf to the terminal and that no one was answering the phone. There are no direct numbers for the drivers and noone wants to relate or show empathy and at least attempt to figure this out. No accountability and everyone keeps passing the buck. Extremely frustrating and disappointing when I should be excited and happy to get new furniture. My furniture is just out there in the world somewhere and I’m just suppose to be okay with sitting and waiting with no communication. How is this even allowed. Would not recommend.

My husband and I have been waiting day after day for missed appointments. We have taken off work and still have not had a successful delivery. Our first was 4/18/2023, my husband took off work to be there. No call happened the way it was supposed to, 4/19/2023, same thing. 4/20/2023 I waited all day and no delivery. At one point it was said the driver was an hour away. One customer service representative looked up our house on google maps, not sure why. They always say they cannot reach the drivers or the terminal. I don't think this company should continue to be in business.

The 2 guys showed up to deliver and set up the treadmill on April 4th, 2023. they obviously haven’t done that before. They got it together after several hours and left. My wife told me that it appeared to not be as stable as she thought it would be. I looked at the treadmill and they left out several bolts and the wheels on the front of the machine. The guys that had set up the appointment wouldn’t return text or call. I had to call the manufacturer and go through a lot of trouble to get the missing bolts. I think they just took the extra stuff with them when they hauled off the box, I know they had one other box that was in the stuff to clean up and hadn’t been opened. The man was going to pick it up and set in the trash pile and it was heavy so he knew it was more parts and put with the treadmill. This is why I suspect tgey just hauled off the extra parts that are missing.

My order said it was delivered on March 29, 2023, but never received a delivery. There is also NO PROOF of delivery from the driver. I have tried to reach out to get this resolved and figure out where my package is and no one helps. I have been told multiple times that they have sent an "urgent request" and will hear back in 24-72 hours and never do. I have tried calling, emailing, and using the chat function. This is the worst customer service and delivery experience I have ever had.

Tracking # [protected]

My pool table was supposed to arrive on March 28 and no one showed up. I called them and they said the driver was running behind. On Apr 2 they called and said that the delivery is scheduled for Today Apr 4. I saw at 4 am it was out for delivery and at 9 am I saw the delivery is rescheduled for next week. I contacted them and they said it was rescheduled because there was no truck available. My package got delayed for 2 weeks. I am hoping it arrives next week because it will be an easter week.

We placed an order through Amazon for tubing containers for shipping purposes. The delivery was going fine until it arrived at an NSD facility around 6pm on March 14th. It has been sitting there for 9 days now. When I put the tracking number in NSD's site, it still says it will be delivered on the 16th. It's now the 23rd. I can't get a human to talk to on the phone and can't even get a human to respond on their website chat feature. It's really upsetting.

I have a generator that I need to return to home depot, I have had one previous pick up that some how got canceled, after contacting home depot again I have a new return number for NSD, however when you call their number after it says someone will call in a few days it hangs up on you and you never get a call, going to be screwed by this trucking company because my window to return the item is slowly ticking away. This trucking company and home depot are never going to take the item back. Worst two companies to deal with.

I called on 1/16/23 after rescheduling date by speaking with Tracy that it will deliver today if not by 11 call her back I did and they said they won’t till tomorrow 1/17/23 between 8 to 11 . I spoke with Doug who is the most rudest individual I ever dealt with. He refused to give me his name on several occasions and he told me the driver will get there whenever he gets there with terrible tone . I asked for his supervisor, he said no one above him he is the big boss operational manager .

I still waiting for the pool table from Amazon that was ordered almost 7 weeks ago before Christmas for my son’s Christmas gift.

I called again the lady said between 12 to 2 . It’s one of the worse time consuming experiences I ever had. Please help

I received a message that a sofa I ordered from Amazon was to be delivered on the 13th of January between 8:00 a.m. and 8:00 p.m.. it stated that it was on its way for delivery. I had someone here to help me with this delivery because it was heavy. I waited all day. It was showing that it was close. The front of my house is a dry area for this item to be left at. No one came here. I didn't receive a message from them stating that they weren't coming and it was a big inconvenience because I had someone here waiting for it. Also I did not receive another delivery date. I need help with this item so I need to know when they are coming and it's a big problem if they tell you they're coming and they don't show up. I'm hoping that you could resolve this issue for me and I'm hoping that they will send my item out today. Tracking #6856478 delivery to Mary Ann Thomas 170 Clinton St Cowlesville NY 14037. I hope this matter will be resolved for all concerned. Thank you

It started with nonstop delivery, wanting to deliver our flooring a week early during a blizzard. We made accommodations for this delivery so our flooring would be protected only for them not to show up on 12/21/2002. The tracking information stated it did deliver to us and when trying to work with Home Depot and nonstop delivery, we could not get any proof that anything delivered no one knew where our $7500 worth of flooring was at.

After 17 phone calls a trip to Home Depot and leaving a review on Yelp. did I only hear back from nonstop delivery. They delivered a partial load sometime between 9 PM and 9 AM on the fifth or 6 January. They left our partial load in the middle of our driveway in January. No courtesy phone call no packing slip. We are still 30 boxes short and no one will respond to my emails, on the rare occasion, I am able to get a person on the phone, the response is always the same. “We will escalate your ticket and get back to you in 72 hours”.!

No phone as of 1/11/2023.

This company is terrible, how does anyone do business with them?

I was informed by the driver who made the first of three deliveries that all my shipments were ready for delivery on Nov 2 2022. Then was notified a week later it would be delayed due to weather, then was delayed due to holidays, then was delayed due to weather, then was delayed due to holiday, then was delayed due to holidays... Two and a half months later, I still have not received my shipments nor communication of any kind. Customer service don't seem to work, all they say is the terminal will contact me. Apparently, the shipment is either not being handled at all, was lost or stolen. I want this done, I want the headache your company has caused finished. Next I will demand an insurance claim or file a theft report with the local PD. this is the worst shipping issue I have had to date

This is for a return pickup for home depot since [protected] and finally had a scheduled pickup date scheduled for 10923 after it took a few weeks for that even. 5am to 9am pickup time and first why would a 5am be scheduled? Second nobody had called me at all for 30 minute courtesy so chat tells me what I already know, so I called NSD and get through to trying to talk to someone and it hangs up on you before talking to someone. This is the worst company ever