Nordstrom
Reviews and Complaints

I have been regularly shopping at Nordstrom Rack and occasionally at Nordstrom for two years now. I have, within the last six months or so had a brick and mortar store move in half an hour away. Before this, there was no brick and mortar store close by. I shop online like many women do. I look for what I think will look good on me, which is not always easy to tell when they only use slim build, no curves women for their models and sometimes I think I can base it on experience. This does not always prove true however. Free People is one recent example of that. I normally wear a medium in them, so I purchase three tops in medium. They were so small a twelve year old is about the only size female that could conceivably wear them.
The point is, aproximately sixty percent of what I order doesn't work out...rarely, but sometimes I strike out...just as if I'd been able to find these items in the store (which I can't) and try them on in the dressing rooms. On a side note, I have checked the local store regularly. They cater to the small and medium sized customers and tend to carry more of the styles which don't appeal to me and majority of tops which are polyester...which I avoid because it doesn't breathe and I don't want to be part of the death of ocean life. So, after I spent over $400 this last ten months at Nordstrom's stores, I receive and email saying if I continue to shop as I have, they will shut down my account and refuse my returns and business.
I return everything that I bring back clearly unworn...some of which there's no way I could wear and with tags attatched. I guess my $400 is worthless to this snooty company. I called and explained that due to the lack of availability of product which appeals to me, in store, and lack of realistic display by models for those of us with bigger busts and some curves, this is how I will shop thier store. They just repeated what was stated in the email. I told them if that's the case I will take my business elsewhere. I may not spend thousands like some people do in one store, but $400 is a good chunk of my clothing budget that I'm certain another store would be happy to have. I also informed them I will be leaving reviews about my negative experience with this everywhere.
I am inconvenienced when I have to drive half an hour each way to make returns or for that matter go looking for tops that will work for me again because some didn't. Shopping when you don't look like a straight board with no shoulders, like all their clothing models, is already sometimes frustrating enough without dealing with such a rude company. Save your heard earned cash for someone who cares about providing better customer service.

I was walking with my 4 year old ready to use one the express registers when all of a sudden a metal table was wiring for him. He was not running! So I cannot imagine what would've happened if he would've been running and the metal table waiting for him.
His nose started to bleed from the impact!
The store should be mindful when using these tables to fold the clothes (either use a different color that stands out- this tables black the floors dark gray so it blends in- very difficult to spot, specially for a little one)l/ change the material of the table in case this were to happen again/
Change the height of the tables or make the employees aware of the danger of leaving these tables half way out! Unacceptable from such a store. The employees had no idea what to say or do! It seems as if it never occurred to them the harm done.. so please, Nordstrom people do something about it. My sons nose could be broken it could've been worst! Many of your customers during the day are moms with kids. Make safety #1

Last night my wife and I shopped at the Oakrigde Nordstrom Rack. We come here quite often. My wife found a couple of dresses. The cashier we went to seems like a new employee since I have never seen her there before. She rang us up and we paid for it using our Nordstrom credit card which we opened fairly recent because my wife likes shopping here. Then the cashier called for a price check for one of the items and another gentleman took the dress to the back and checked it. He came back and changed the price (after we had paid already) and told us this dress has the wrong tag. My wife was furious. I told the cashier the price we saw is the price we'll pay. You don't change it after we have already paid for it. The cashier in the meantime cancelled/voided our purchase. My wife is not totally pissed off. I told the cashier you should honor the price that was tagged. She ignored me and call for a manager/supervisor. They tried to explain it that maybe a customer put it on but it has the wrong tag. I said this was tagged on the clothes, it was not a loose tag. It had to be have been done by someone working at the store.

We have decided to close out our credit card with Nordstrom and not shop here again unless you can do something about this.

Store: 475, Reg#4903, Trans#8475
Sales: Lorena L.

Price we saw was $17 on clearance
They came back after checking and tagged it for $67. We declined to buy it at $67.

I placed an online order on Thursday, 8/23, order #[protected]. I am a loyal & frequent Nordstrom customer with the majority of my orders placed online. This was also an online order for in-store pickup as I needed the items prior to leaving for a trip I was taking the following day.
Shortly after placing the order I received an email saying the order was cancelled with no further explanation and was told to call the 888 number for more information. I called both Thursday & Friday to inquire as to why my order was cancelled and spoke to two people, neither of whom could give me any information and said that I would be contacted within 24-48 hrs via email with an explanation. I explained that this was unacceptable as the majority of the items I purchased were slated for in-store pick-up for my trip the following day. I asked to speak to a supervisor or manager & was told one was not available but that because I needed my items, am a loyal and regular customer and wanted an answer that they would have a manager of the department that cancelled my order as well as a supervisor of customer service CALL me directly within 24 hours instead of receiving an email. That did not happen. I didn't receive a call from anyone & instead received your canned response above more than 48 hours after my order was placed with no real information or explanation. This means there was an error on your part & that whoever made the error doesn't want to own up to it so instead you're placing the onus on me to correct the issue by having to replace my order (which is of no use now that my trip is over), additionally no apology or real explanation was given.
Here is the response I received:

Dear Ms. Childs,

Please accept our apology for the inconvenience on order [protected]. In reviewing your order, we were able to verify your information and we're happy to report orders will process as normal going forward. Initially, there was some information that was not aligned, but rest assured this has been resolved.

Due to the order being cancelled during the verification process, this order will need to be replaced. If you would like assistance, please contact Nordstrom Customer Care at [protected].

Thank you for understanding,

Christine A. B.

This is unacceptable! I intend to escalate this issue in person & online.

Thank you,
Rachel

I purchased Clinique makeup stick upon receiving it I noticed it was used or tampered with . I immediately contacted Nordstrom and was told I needed to purchase another one before I could receive a refund . I have never had this kind of service before especially with a Clinique product and for hygiene purposes to sell a used make up stick and then not stand behind your product is not good business practice for such a high end store. I would expect that treatment from a dollar store not Nordstrom . I told the sales person on the telephone line I would not be dealing with her any longer I would contact Clinique. Good bye Nordstrom another big department store on its way out soon with that kind of business ethnic . A 25.00 dollar makeup stick is not worth losing a customer by any means . Buyer beware as they sell used or tampered products !

I purchase a children's shoe from Nordstrom about three weeks ago ultragirl sweet II. When child wore the shoes, it began to twist during her wear as the material was plastic and soft. It was impossible for her to keep this shoe. I took the shoe for a return to the Nordstrom's in Santa Monica promenade and a rude Manager she calls herself approached me by the name of Elizabeth Bustus and she refused to take the shoe back stating that it was worn and used many times. I told her it was worn once because it kept twisting my 5 year olds feet and causing ankle problem. After being loud with me. She eventually made an exception and took my license info down as though I am a thief and assured me that my info would be in the computer and I could never return it! I have never heard of such bad service from Nordstrom where customer service is their #1 satisfaction despite how old the item is! I am requesting immediate apology for this behavior and hopefully she is fired for such behavior if you don't want to lose more customers

My complaint is regarding a package shipped using ups. Nordstrom never made me aware that my shipment required a signature & when I contacted your dept I was told that they showed it was delivered & signature obtained. All I have is a notice left by ups that they attemped to deliver at that point! I then e-mailed nordstrom again & per brandon, my package had been located by ups & they would be delivering it shortly. Nordstrom says one thing & then another! Which was it? Lastly, I get another email from nordstrom saying there is no lost or found package & nothing will be delivred. That I should contact the police dept & file a report!? Really? I do most if not all my shopping online & I have never had this happen & have made purchases for alot more than this item & for them to have this careless demeanor is immensely disappointing & disgusting!

10/14/2017- Card#9818
Store 639
Time 3:30-4:30pm
On 10/14/17 my husband and I along with our 13 year old son. Shopped at store 639 before he went into surgery the next week. First I've tried on plenty of shoes & sandals and purchased the Tory Burch Espadrille on my husband's Norstrom Card. The employees along with the salesperson that assisted us with the purchase was so nice and helpful. After purchasing the shoes, we'd decided to go into the handbag dept to see what was new and to decide what kind of bag that I was going to be purchasing. Amist my browsing I've ran into one of the salesperson that was so willing and cheerful to help me before with previous purchases, so she wanted to help this time as well. I was explaining to her what kind of bag that I was interested in and how I felt uncomfortable about the security guard that kept following me so close and so much that I've almost bumped into him. This act was soooooo annoying and frustrated because out of the 7 years that my family & I have been shopping at store 639 or any other locations, we have never had the needs nor reasons to steal. The salesperson continued to help me with my purchase, then she rang up the bag of my chopice but we noticed that it was a stain on the bag, so I'd asked her to please check her inventory to see if the store had another identical bag. As the lady went to take the damaged bag to the back, another salesperson came over and snatched the bag out of the lady's hand and told her to go to the eyes dept to help another customer and that she would take over.I explained to the new salesperson that I've already purchased the bag but it had a stain on it that was missed before I've purchased & we needed to see if there was another one available. The new salesperson taken the bag to the back and came out with another bag, then she tried to ring the bag up but my husband handed her the receipt as proof that we've just purchased the bag. I'm writing this because I have not been shopping at store 639 ever since the incident until this month after I decided to return the bag because I wasn't using it. Every time that I've tried to enjoy the bag...the memories of that incident would appear. I've also been to your store this Tuesday that just passed and I've purchased a Burberry shirt and I've ran into that same employee that tried to accuse me of stealing in the hand bag dept., so even though I went to the handbag dept to do a brief browsing for a bag that I wanted to wear this weekend but I couldn't forget the first incident so I've left. This is my second time that I've reached out to your company pertaining to this incident and I wanted to meet with the company before I seek any legal services because I've been an faithful customer since 2012 and I'd don't ever deserve to be treated like I want to steal anything from your company nor have I've returned everything that I've ever purchased. I know that I mind my mind often on bags but I don't believe that's a crime. Thank you in advance for your time.

I Alice Zellars am a loyal customer of Nordstrom's. I made an online purchase of two Halogen Scarlett Over The Knee Boots. (1) Grey Suede, (2) Black Suede
I received my order on yesterday 1/18/2018 I was super excited to see my new boots. Item # 535174 The Grey pair were so damaged as if they were the display or try boot for the store all season. I am so upset and disappointed in Nordstrom's. If I was a first time buyer or a loyal customer, these boots should have never been sent out as a purchase. The boots should be damaged out of the system. I shop a lot with Nordstrom's and someone is going to give me an answer on this matter. So this is how Nordstrom's train their employees. Obviously there is no quality check department prior to shipment. I don't even own a pair that look like this! Yes, I'm ranting..very disappointed in this high end store
[protected]
[protected]@yahoo.com

I would just like to start out by saying that I have been a dedicated Nordstrom customer from the day I was born. Nearly every member of my family has a Nordstrom card, and it is our prime destination every weekend and a multiple days during the week. So I was so very disappointed today when I encountered the RUDEST employee I have ever dealt with in my entire life: ROBERT P. at the Charlotte Tilbury counter at the Nordstrom at Stonebriar mall. While I have witnessed a slight decline in the quality of the employees in Nordstrom stores in the last couple of years, I draw the line at employees who are downright rude to your face.
I came in to shop today, but also had a return at the Charlotte Tilbury. As I walked up the counter, employee Robert barely took the energy to look up and acknowledge me, I had to confront him. I then proceeded to tell him about my return, he didn't even listen but simply grabbed it and walked to the register. As he did what he did on the computer, I pulled out a Nordstrom gift card I had and asked if he could put the balance for the Wonder Glow primer on the gift card instead of back on the Nordstrom card it was originally purchased with. He ignored me and continued to deal with the computer. I repeated my request for him to place the balance on the gift card again, only to have him tell me he can't do it. Which is a straight out lie, considering this is something that is always easily done. At this time I noticed he wouldn't be cooperative, so I kept my mouth shut and let him finish his business. But as he handed my receipt and rudely said that if I wanted it on the gift card I would have to go to customer service and "maybe they could handle it".
But this wasn't even the rudest part of the encounter. As I walked away, he shouted after me "I'm sorry you didn't like the magic cream either" in a RUDE, SARCASTIC, and UNPROFESSIONAL tone. He was implying to me that he noticed on the transaction history that I had also returned the Charlotte Tilbury magic cream. To which I can only say, my skin, being as sensitive as it is, reacted poorly to. But perhaps something that he didn't notice, is that I kept everything else on the over 500 dollars transaction. A fact I shouldn't even have to mention. I should never have to defend or justify myself to an employee in fear of judgement or criticism.
To Nordstrom, I would just like to say, it is employees like Robert P. that are hurting your brand and the amazing customer service that you are always known for. I was honestly so hurt and offended by his actions today. And I would just like to mention that if you take one look any member of my family's purchase history with Nordstrom, you'll know that we are dedicated customers, yet it is incompetent, lazy, and RUDE employees like Robert P. that are driving lifelong customers away, like myself. I don't think I will be taking my business to Stonebriar Nordstrom ever again. I'll stick to my regulars at Northpark and Galleria, where they know how to handle customers with class, dignity, and basic human respect.

Today, while shopping at Nordstrom Rack near the Roosevelt Field Mall in Nasseu County Long Island, NY, I thought I could've received better treatment! My store manage "Daniel Harris" was so rude! I spent a lot money because I'm a Nordstrom cardholder and he was standing at the checkout line directing the customer, so a white couple was ahead of me and he asked them, are you a cardholder, they replied, yes. And was nice to them and hurried them along, ok, now I'm next, he literally just ignored me and flung his hand in some direction he wasn't even clear about! I was so offended and discouraged! I was gonna turn around on Christmas Eve and return all my stuff! I was hurt because I'm black as well, and he thought I'd not have a credit card and he didn't even ask me! That's dirty! Maybe I'll go to Bloomingdales for all my shopping! I'm expecting to hear from Nordstrom's unless, it's gonna be a problem! How dare he violate me?!?

I went to Nordstrom's rack to day in hopes of finding Sam Edelmans white sneakeakers with boof balls for laces. They unfortunately did not have them. But id did leave with 2 pairs of sandals that I was happy with. so I went on line to buy the sneakers. the website was not working. so I called customer service that was posted on the website. They could not help me. I did everything I was suppose to. I am still short a pair of sneakers that I really wanted, pissed at nordstroms lack of customer service. that was the worse service I have ever gotten and kind of makes me wonder why I even still want these shoes. I expect a call or at least a response of some kind. I may not spend millions at Nordstrom's but I do go there first when it comes to shopping of any kind. my contact information is below.

sarah Schumacher
619.920.8118
[protected]@gmail.com

I have been going to Nordstrom more frequently in the past couple of months and when I walk in to the cosmetic department there is a very negative vibe.The most friendliest staff in that department are the few men that work there and s a few of the older women that are very plesant the young women have a bad attitude considering the Mac counter is the first place u see as it’s in the entrance I went in this past Sunday and a very nice and friendly man was helping us and needed to go the computer to put information in about a purfume I was inquiring about I think he was new and needed help asked a girl from the Mac counter for help and she was giving him attitude he smiled and was very professional but concidering your store is big on customer service to see that means the staff needs to comply with that in order for a store to stay strong and be successful the staff needs to change there snotty attitude it is a reflection on your company

I recently was at the Nordstrom store in Alderwood Mall in Washington State. I was trying on some pants in the men's changing room area and walking by I heard a female going to another changing room. Based on what she was saying, I think she was a sales associate helping another man by bringing in other sizes. My complaint is the doors in the changing room have almost 1-inch gaps around the doors--there's no real privacy. I noted Nordstrom has done this before--they allow their female employees to routinely enter the men's dressing area. That would be fine, if the changing rooms were really private without door gaps that people can see through. I complained to the Nordstrom manager in the Men's clothing area. He was sympathetic, but I don't think he really cared. I may send a letter to Nordstrom, but only to tell them they've lost a customer--or at least to their stores where changing rooms offer no privacy. Yes, men care about privacy too! Don't you get it Nordstrom?

u have 2 pair of ugg boots mislabeled in ur anniversary catalog ..one is the constantine boot pictur #5 and the other is the naiyah boot picture #e on page 53 of ur anniversary catalog..its a dam shame when a customer has to catch ur error and point it out to ur clueless customer service team...and they claim not one person has called on this huge error..unbelievable!get it together nordstrom..and dont have us do the work for u..i have other things to do in my life then find ur mistakes..which u would never admit to or contact anyone who has purchase these items..please fix the problem..thank u

I purchased a pair of the sneakers for $225.00 and in less than three months, the sneaker came apart from the platform on both shoes. The same complaint came from a customer who bought the same shoe.

Very shoddy construction. It is a shame, they were nice while they lasted. Nordstrom does not fix shoes. But, they should somehow make good on a purchase that should last longer than 12 weeks. I am trying to get the company, Vince, to either fix the sneaker or give me a new pair.

The hardworking conservatives who spend money in your stores are fed up with your hypocrisy. You accept our money yet you unfairly drop Ivanka's line because of your political ideology. The responsible hardworking people of this great country are fed up. I will make sure that every person that I know, including my wife, who spends a lot of money in your stores, will no longer shop at your stores. Maybe you can cater to the liberal left. Oh yes they are on the street protesting and not working . Shame on you.

I made an online order and purchase a jacket from Nordstrom website. When it arrived it was damaged. I contacted Nordstrom online support and asked for a refund. They offered me a replacement but I refused and demanded my money back. They said that if I wanted to get a refund I was suppose to find their local store and return there. They said they'll call the store and tell about me.
So I went to their local store and when I explained who I was and the reason I came they immediately said there was nothing the could do. They refuse to help. I contacted the online support and they said that if the store refused to help then there was nothing they could do either. Terrible service!

I have ordered some shoes from Nordstrom and was very excited about my purchase. This website is quite expensive and they sell really nice clothing but they usually make mistakes and refuse to fix them. Anyways, my shoes arrived on time, but the color was incorrect! I immediately contacted customer service and asked for an exchange and they said ok and told that I have to provide the return label. I checked the box and there was nothing there! Told them that there was no return label and they said oh well then we cannot give you a replacement. What a joke! It was not my fault that they forgot to put a label into the box! They said that there was nothing they could do and suggested me to donate the shoes. Well, these people here just lost a customer and I'll never order from them again!

I ordered a pair of shoes from Nordstrom as a gift for my husband. When my order finally arrived I was very disappointed since the color was absolutely wrong. I immediately contacted their customer service and asked for an exchange. They said that I have to send the shoes back. I checked the package and didn't find a return label! I contacted them again and they said that without a label the cannot accept the shoes. I am very disappointed! They sent me wrong color shoes and forgot to put a return label. I'll never order anything from them again. I'm very disappointed with their absolutely unhelpful customer service. Shoes a nice, but color is absolutely incorrect.