Nordstrom
Reviews and Complaints

I purchased a pair of aldo sneakers from nordstrom.com. Long story short, I have been sent the wrong pair three times. I ordered green hombre to pink shoes. I have been sent the exact aldo sneakers all 3x in pink & white. The 1st call I was assured it was handled. After the 2nd pair arrived, and I called the 2nd time, I was assured she would look into it and call me back-she didn't. So I called again the next day and was assured the correct shoes were sent. So, the 3rd wrong pair arrived 2 days ago, april 7th, 2021. I immediately called again. This time I was told there was either an issue with their website, or they were out of the color I wanted. So I asked him if he was telling me they just keep sending the wrong color because they're out of green, he said yes. We discussed me now having three pairs to return. His solution was to return them and because of all i've been through, he would arrange usps pick up. I reminded him that only 2 boxes had packing slips. You have to know the order number for returns. He told me he handled it-just print the label and attach to the boxes. I was surprised, as it would then ruin the box. So, when usps came for the scheduled pick up yesterday, we had only 2 return labels, plus we were informed that all 3 pairs need to be in one big box. Oh, btw, of course this rep promised to get an answer for me and call back-of course, he did not. Today, I called and asked for a manager. A supervisor, natalie came on the line. I explained this entire disaster to her and her response was "i'm sorry" I said that's it? She said she had no authority to do anything. I asked her to put a manager on the line, and was told managers don't take phone calls! So, at this point, I do not have the shoes I want, but am stuck with 3 pairs of the wrong shoes I have to drive 1/2 an hour, each way to return. I have never experienced this level of customer care from an established store like nordstrom, which is known for their excellent customer service

I truly feel like I am being attacked twice once by the ID THEFT & HACKERS NOW BY NORDSTROM.

It truly feels Nordstrom is taking great joy in making me run around like an exhausted dog trying to repair a simple mistake they hold over my head to rectify. Every call feels like a sick power enjoyment play!

On top of it ALL the other companies with the same issue have been polite & respectful fixing my Credit Bureau . This company revels with great help and empathy. Nordstrom continues lack of help even after I sent in Bank Authentic Letters of mistake, police reports and supporting facts.

Documents mailed back to me without a reply, note or even acknowledgement they were received. Which were sent to the correct Department returned alone without even a signature or desk they hit? Now is that a lack of basic legitimate customer service or professional response.

On top of all I am being held days for up to 40 minutes often disconnected after wait times are answered.

I work customer service and strive to be respectful at all times.

I have been lied to often more than once. I have been told the Fraud Department has no direct number. Then later being given it by the recovery Department. I have been lied t I had to and run around telling me to go to other agencies first like the Credit Bureau Nordstrom could not direct changes on my Credit Bureau. Isn't their any moral fiber of honesty here?

From Sept '19 to Jan '20 due to ID Theft, 5 Stolen Bank Accounts (set up w/ but stolen again), Stolen Checks & ATM cards, stolen mail, hacked emails with my Bank admitting and sending a letter to provide to companies to repair late payments. Late due to their accidental mistake this Nordstrom Fraud Department has gone out of their way to work with me in any reasonable effort.

Agents in the Recovery Department have been incredibly helpful, kind and professional at all times. Well done.

I work retail and have purchased from this company for years on Union Square in San Francisco.

I am happy to send any bank documents, letters of authentic documents to repair this situation. Although initially I was told the Fraud Department did not have them they are on file with them.

I do not find it safe to post such information until I know the receiving source. Sorry it's been way too hard to fix this all without spreading more personal information around.

My bank I've been with for 40 years has advised me to send all documents and complaints to the BBB, Consumer Financial Protection Agency, Office of the Comptroller of the currency along with others for basic assistance.

I am also now going to post this issue on every social media possible.

I have never ever been so disgusted by a retailer as I am with Nordstrom and I intend to let all my tourist clients not to shop there.

This all went on when I was bed ridden with major Operations starting June 8, 2018. The day it started while I has in the hospital returning home to stolen credit cards and house theft. I had purposely set up auto payments knowing I would be to sick to handle them. I also have medical record proof during.

Today I received these boots in the mail, I was so excited to receive them. I am very petite 4"11 and 112 lbs. These are my first high boots because they never fit me. I have thin calf's so they are always too big on me and to high. These fit me like a dream so I love them but they were worn. Surely these boots were worn and returned. I know that Nordstrom takes everything back but it is unacceptable to turn around and resale it. I called to ask them to please send me a replacement, but my size is no longer available. The only thing they can offer me is a full refund. I am so upset because I don't want to return them. One of the representatives offered me a 30% discount on the shoes for the inconvenience but then transferred me to a supervisor who said there was nothing they can do for me. That their goal was to make me happy so they would give me my money back. All I want a supervisor to review my order, I received the boots today 1/14/2021 around 1:35pm and immediately gave their online department a call. Please review the pictures and honor the 30% discount that your representative had offered me since I really don't want to part way with these boots even though they are totally used : (Their quality control department should be more thorough. I would much rather receive an email that my order could not be fulfilled than to have them send me a pair that I was going to fall in love with but it's been worn.

Thank you so much for your attention

I received a Christmas gift from my mom that I didn't like very much, so I tried to return it online but it said she would have to put in the request for a return, which I knew would hurt her feelings. So I called customer service and explained and asked them to send the return label to my email instead of hers so she wouldn't find out I was returning it and wouldn't get her feelings hurt. I had all the necessary info and the man helping me said no problem and he could do that, and then proceeded to email me the label. I double checked multiple times with him confirming that me putting in this request would not alert her... Well later that night guess who forwarded me the return request email and texted me asking about the gift? YUP, my mom. And guess what else? In the email she forwarded me it said the reason for returning was that I DIDNT LIKE IT. Thanks Nordstrom customer service for making both my mom and I feel like [censored]. I wouldn't have put in the request if I would have known she would have been alerted.

I am a special education teacher and my Ugg's were popped ripped at the toe unlocking a students wheelchair. I was devastated. Like how does that even happen. I bought them dec 2019 they are hardly wore like new. I go onto Nordstrom and chat with someone about what happened. I gave them my order number with the date I purchased them and the man said I could get a new pair. I needed to go to the store, present my order # and I would get a new pair.

I went to Nordstrom in Roosevelt field mall downstairs in the show section. The woman was rude and repeatedly told me that I couldn't get a new pair but the other man said I could no problem. She gets her manager I assume. This man was so rude yelled at me slammed on the counter. I was in disbelief that they would treat a customer this way. Of course no one in the store wore a name tag. I am so upset with the way I was treated and ended up with no resolution to my problem.

Nordstrom is supposed to be a wonderful company but that way I was treated and not given any assistance was horrible.

I am writing to make a complaint regarding my Nordstrom credit card. My payment was due April 5th for 14.00 ans they restricted my card use even though I have over 1k available in credit. With everything happening in the world with COVID-19 they really restricted my card use for 14.00 for a late payment of 8 days. Unbelievable. I plan to complain and post this to social media. Horrible way to treat customers especially right now.

I purchased a pair of sandals at the Nordstrom Rack on Colorado Blvd on Dec. 3, 2019. They were in a Toms box which contained Toms materials. There were price tags glued over the manufacturers name on both shoes. When I got home and removed the tag I saw that they were not made by Toms. I feel the placement of the tags was intentional and meant to mislead the consumer.

I ordered two pairs of shoes online I still haven't received them. I can't believe a company can stay open and do this to people they were black corks 7 1/2 I would really like to know where my shoes are
I've already sent one email this is the second no response from the first I'll have no choice but to yelp
Nordstrom's and let people know what a [censored]ty online business you run
Peggy Boben
[protected]

I recommend human pride to include gay pride. Every customer should matter. I had a terrible experience today. A Nordstrom store manager had an opportunity to turn a frown into a smile but chose not to. I was informed I had an invalid or inactive gift card although your sales associate opened the card. After he tried 3 times and had the same conclusion I paid with my debit card and left the store confused and frustrated because I received the card as a gift. On the way home I verified the card was valid

I was in your Nordstrom store and a sales rep on the floor, Kris Fernandez, was very rude talking on the phone about her drug deal not going her way. She mentioned a man named Pablo and referred to him as her dad and was yelling at someone she was calling Alex. I am not sure if Alex was a girl or boy. I found it very unprofessional and when she hung up was very rude. This is not what I expect from Nordstrom and I am very disappointed. No one wants to hear about drug deals going bad and then treated with such disrespect. I am thinking about closing my account because I don't want to shop where drug dealers work.

Very disappointed customer,
Courtney La Spina

Semiramis C. is a very rude and unpleasant women. She doesn't care about the customers at all. She doesn't even look at them when they ask a question or ask for an advice. I have experienced this awful service from her and so does my few friends who used to shopped there.
This store is definitely loosing customers because of her unpleasant approach.

Hello I'm filing a complaint on a employee by the name Lauren. I came to purchase a stroller from the king of Prussia location in the kid section and the employee Lauren was very rude and disrespectful on the job. I went to her social media and saw a tweet of her saying she drinks on the job & she changes the price at work. This is unacceptable and should be addressed immediately. I will no longer by shopping at that company again.

I received a letter in the mail from Nordstrom stating that they won't be reissuing me a new card once it expires this month, because they were unable to view my credit score. Really?! Not once did they call or email me. All I did was put an alert on my credit information because someone made unauthorized purchases. I have been a loyal customer since 2004, which obviously doesn't mean anything. Also why is another major credit card company able to view my credit score, but Nordstrom couldn't? It doesn't make any sense. I as so disappointed.

I understand that department stores are having difficulty bringing customers into the stores now that most shop online, but let's talk about desperate advertising!

The commercial has a creepy song about dancing with an old man that is singing the song and shows these teenagers running thru the store with the "go go go don't stop!"

Stop playing this commerical on CNBC! STOP STOP!