NuWave
Reviews and Complaints

I saw the commercial on tv, 3 payments of 39.95 I thought it seemed like a good deal. Also it was free shipping, should have been a total of 119.85 NOT I was charged 229.65 and did not receive everything I was suppost to get, so I returned the product back to the company it cost me another 30 being a total of 259.56 for something I do not have. they credited my account with 39 95 WHAT A RIP OFF date 9-21-15 client # 150225 Sales I.D./ff3 I called to request a refund they more or less said sorry about your luck!

I purchased the nuwave from As Seen On TV store in Ocala Jan 2 2015. Website shows 1 year warranty. The cooking element didn't shut off as it shows on TV so I called. I was asked for proof of purchase and to register which I did. The head was replaced and it
worked well. Then the plastic dome cracked during cooking in July. I called to ask for a replacement. The CSR said that the nuwave is not meant to be used "daily" and you have to buy the replacement dome. That did not sit well with me! Is it meant to sit on the counter without use? I called today and was told by Onika that it's not advertised that way and I can always buy the replacement for $28.00 (web site shows $25). She said I need proof of purchase that registration is not proof of purchase even if it was registered and proved back in January. Wow. So... not only is the product defective but the warranty and registration are worthless and customer service is POOR!

Biggest scam ever! They record your first phone call and any calls after trying to cancel they claim you never made any calls. When calling customer service they give you a website name to cancel with and it does not exist! They keep charging your card monthly and then charge you over $120 after the cancellation, then want you to ship back to them at your expense and then you have already paid $89.98 for non-refundable shipping and $30 for handling then have the nerve to say "what number did you call to cancel on, we do not show any other calls" ..Absolute thieves and liars. They con elderly people on fixed incomes and then lie about the canceled calls. My mother tried over and over to cancel but no record of any of those calls..Very convenient for them when they only have the first call recorded and nothing after claiming she never called again...BEWARE!

I’ve purchased Precision NuWave Cooktop but it arrived damaged. I explained situation to the seller but they refused to refund me even though I’ve got all the evidence. Now I’m stuck with broken product and no way of getting my money back... what a shame.
1755 Butterfield Road, Libertyville, IL [protected]
Tel:1-855-PICCOOK [protected])
Fax :[protected]
[protected]@hearthware.com

They advertise in TV stating that when you purchase the Nuwave PIC precision induction cooktop for: 3 payments of 33.33 you receive a FREE BONUS - to include a - 3.5 qt stainless stell pot with Lid; a Stainless Steel Steamer Baske; a 9 piece Deluxe Fondue KIT, a 9" Perfect green Omelet Pan, and a 10.5" Perfect green fry pan.
They never sent me the free bonus. I spent 84.80 IN SHIPPING & HANDLING IN JUST MY FIRST BILL. and almost 300.00 TOTAL BILL.
I called today 5/6/2013 complaining that I never received the free bonus gift, that I saw their advertsment again on Saturday, and they said it was not good cause was over 90 days, I explained that I have health issues that is why i took so long to call back. They said I had to pay shipping and handling plus the cost for every piece of all the stated above items. Therefore, I am here by reporting them for FALSE ADVERTSING! You can see the video of the their advertsment on their site precisioncooktop.com

I ordered from them and part of the promotion was free pans and pots just pay shipping. They shorted me a pan and will not respond to my e mails they sent no explanation or anything just no free frying pan! If you want what you order don't buy from these guys

I run against Ibc Nuwave ad on the internet and ordered the $10.00 special on TV. But they charged my acct: $38.69. And as of 11/29/2012 I still haven't been able to contact anyone about the overcharge & being refunded the difference.

Ordered NUWave Pro Oven, in the pictures on website and during the order process the only oven shown was black. There is no option during ordering to choose a color. The one we got was white. Called to complain - can't get through after a few minutes on hold the recording says sent a email to [protected]@hearthware.com then hangs up.
Managed to connect via online chat - representative said colors vary, I could send it back but had to pay shipping, could not tell me how to reorder specifying black color. Then they abandoned the chat and left me hanging.

One interesting thing during ordering - they have many add-on options. If you say no to a option it asks you again about the same option at a lower price. Scam Scam Scam

Dome is cracked with normal household use.Expected replacement of dome, since I was covered under the warranty for one year.I spoke to a young lady named 'Gloria', who gave me an order number, and said she would call back to confirm.The order number she gave to me on the phone Is 1420532. Since I have not had a return phone call, for two days, I sent all particulars to the Libertyville address on july 12, 2012. the purchase date for this oven is 09-20-2011.
I could use some help. thank you, sincerely, Gene Marchione. [protected]@gmail.com. Phone. [protected]

I had ordered the Precision plate, 2 for 1 deal. When I received one plate and tried it found out it would not work on my stainless steel cookware. I called immediately, the woman was very congenial, assigned an RMA number and canceled the 2 for 1 order.

My bank statement showed a withdrawal of $33.00 by Nuwave after the said they had cancelled.

What gives? Is this a scam? I have tried to reach them via phone, but no luck.

I called up to order this product AND ONLY this product, but the sales rep kept wanting to sell me more "add ons." After about 20 minutes of listening to her and constantly telling her "NO" and that I only want the oven and if she ask me to buy one more thing that I would cancel the order and hang up, but she STILL kept talking about other things I should try, so I said, "never mind, cancel my order, " and hung up.
A few days later, the oven arrived. I tried it, didn't like it (takes as long as any other oven to cook things), and so I called to return it. It will cost me over $100 to do this because they are charging me the 54 dollars for shipping and handling that they paid, plus I have to pay for shipping it back. WHAT? So don't have anything to do with this company and besides, their product isn't that great and way too big to fit in anywhere on my counter. STAY AWAY FROM THEM!
chek

These people are crazy. My credit card is stolen and these people send me an email that I have ordered this thing and they want to charge me shipping when I refused the delivery. The person that stole the card was a member of the family and was not authorized to make purchases. The product was intercepted and sent back, but they are sending me nasty emails saying that I still owe them almost 100.00. What a marketing scam. I am posting this on facebook. I do not ever buy from infomercials because they always try to sell you things and run up your bill. Then they say that they are giving you free things when you are actually paying for them. I learned that lesson a long time ago. What is the world coming to. Telemarketers, Leave me alone!

4 payments of 39.95+SH but wait order today @ 3 payments 39.95 and get 3 additional items for free you pay shipping & handiling of 29.95 on each item so you pay 29.95x4=119.80 no wonder they hold the 39.95 back.DO NOT DEAL WITH THIS COMPANY S&H DOES NOT COST THAT MUCH unless you just don't care about what it cost for your shipping i guess you could put a personal chef on your payroll or buy your on shiiping company and order a will call order but then they wouldn't hold that 4th payment of 39.95 what a joke Nuwave GLAD I DID NOT ORDER.

I just went to the Nuwave Oven site and was so excited to order. While the order process was going through I tried to use the back button to change something I did not want. BAD MOVE. page expired and I was half way through the order! So, then I went back into the site, thinking well the order was not completed, so it shouldnt be a problem. (Yes *** me already gave the credit card number!) So I proceeded to start the order process again, as I couldnt find a "cart" to make any changes or complete my order. I went through this process and finally (after several added product attempts that were supposedly "free" but pay s & h) the shipping charges at the end were not stated. VERY DECEITFUL! Then I checked my email to find that the first attempt to order actually went through! So now I have 2 ovens on order! AND they have close to $500 of my money! I am so upset I am sick to my stomach. The infomercial says "3 payments of 39$ " Yeah. They dont tell you about the extra items that you have to close to 40$ for "shipping and handling" This was definitely an eye opener for me to stick to the websites I trust! Amazon has never done me wrong..I'll stick with them. I tried to call the number to cancel. The woman said she only takes orders not cancelling them, and of course the company is not open on Saturday. I am so upset, but only have myself to blame! I know this! So, dont order from the site...try to find it on Amazon... :) Hope someone learns from me! :)

Nu wave oven television shopping special.sounded great must have the whole pkg. @ 3 payments of 39.95.00$ as advertised we gave all of our personal information name, address, email, visa#, agreed to mailing charges, at the very end to close the deal they add a extra 30.00 dollars to ship to canada.3 [protected]@39.99 =120.00$, mailing charges 3 @ 29.95=90.00$, and 30.00$to mail to canada (and canadian money worth more than u.s.a)A total of 240.00$ canadian dollars, adds up to all most5 payments of 50.00$.

I was so excited about this product when I saw it on tv. It seemed so affordable, too. HA! Don't fall for that trap. I am NOT new to online shopping. I do probably 75% of our non-grocery shopping online. The online site does NOT give a confirmation or review page. You end up with an emailed invoice without confirming the purchase. I immediately called the 888 number in the email. I was assured my order would be cancelled. Well, it wasn't. My account was just charged a crazy amount, and my account is going to bounce when my car payment of $500 goes through. I wish I would've saw these reviews of the unethical scamming from this company before I ever went to their site. Lesson learned.

On Monday 22 March, I hit a jetty and damaged the boat. I took the boat to Nu Wave on the 23rd of March, the boat stood for a week because Gavin who 'owns' the workshop had gone on leave, which annoyed me. Gavin gave us the first quote a week later and Nu Wave copied his quote, the quote was honored by the insurance. I felt the quote was very high for the small fibreglass repair.I spoke to a friend of mine in the fibreglass business and he agreed, he also offered his expertise to repair the boat. Insurance accepted and paid us directly. After leaving 6 messages still no reply from Nu Wave or Gavin. My wife went to pick up the boat and told Gavin she was taking it. A guy by the name of George was standing in the workshop screamed at her, if she takes the boat she has to pay him R3000.00 for the quote, she laughed at him, but he was adamant, then he changed his story that it was for storage. Not our fault Gavin was on leave? She asked them to fax an invoice with a breakdown of how they arrived at this figure, they couldnt tell her as this was 'just a figure' they wanted to release the boat. I phoned Ken to discuss this and he was not negotiable. We had to pay before collection!

My father is 76 years old and suffering from dementia. He placed an order for the nu wave oven and all of the accessories. We were quite surprised when it showed up in the mail with a bill amount of $250.00 There is no way nu wave should have accepted this order. From just speaking to my father for a minute one would know that he is not all there. Now we are stuck with returning the oven. We will be out over $100 when it's all over if we get a refund according to the 90 day complete satisfaction guarantee. The oven appears to be cheap and low quality as well.

I was able to obtain a tape of the transaction that took place between the call center at Nu Wave and my 100 year old father. The call lasted for 11 minutes and 44 seconds. After listening to the tape, it is clear that she never should have taken his order. Of that 11 minutes, only about 2 minutes were spent explaining the ordering proces. The rest of the time he engaged her in conversation. It should have been clear that he was enjoying the conversation and the ordering was secondary.

He clearly stated at the beginning of the conversation that he was 100 years old and wanted to order the Nu wave oven with the fewest number of items that went with it. It was clearly obvious from the tape that he had difficulty hearing and understanding what Stacey was telling him.

At no time was he told the price of the oven itself with s/h.

2 "fre"e twisters with a shipping and handling fee of $24.50 were included.

A pizza kit was added which was "free" with a s/h fee of $29.95 .

She never mentioned the s/h fee for the oven.

He was told there was a 90 day money back guarantee.

She did NOT mention that the s/h fee of approx. $84.00 was NOT refundable.

Since it was obvious that she was dealing with someone who was very old, hard of hearing and unclear on exactly what he was ordering, she should have declined to take his order. I think this company preys on the old and ***.

He also told her that he had a vision problem. He was told that the oven was very easy to use. In fact, a warning that the oven is extremely hot was embossed on the lid. Not good for someone who is legally blind. Also, the oven did not fit on the counter, so tipping would have been a major hazard.

We returned the oven, at a cost of around $24.00 shipping. Which now brings it to over $100.00 for no product. Yes, we have two twisters and a pizza kit. None of which he needs and all of which he specifically stated he didn’t want.

This is a total ripoff! They promised to return out call. It has been two months. We are unable to reach anyone by phone or email.

I wish I would of read these comments before buying the nuwave rip off! They give you the run around if you try to return it. I returned it last month and they are still charging me. I am so *** for falling into buying through tv commercials. Please if you are reading this don't fall for this appliance. It does't heat the way they say you have to be stopping it and turning the food to heat it. Its awfull. The food comes out dry disgusting! Beware of this bad product. If you want to return it they dont even give you half of what you spend. There are no free products! They charge you for everything!