NYC Housing Authority [NYCHA]
Reviews and Complaints

My family and I are trying to resolve a bathroom ceiling problem. With each appointment it seems to get worst.

1 - at first, the ceiling was falling apart. We made an appointment for plaster on aug 10 - 2009. They didnt show up at all.

2 - then I made another appointment and the next earliest time slot available was in july 6 2010! I asked if theres any other appointments that are earlier, and I was told to call back periodically and find out! What the hell?! So that ticket # was 3598965, i've also kept a record of other ticket #s and dates too. I even took pictures on the ceiling and it started getting worst. Water was then leaking, and had to call customer contact center (Ccc) and made numerous appointments for the plumber.

3 - july 6 2010 arrived - the ceiling was so messed up by then, that plasterer jerry johnson said " I dont know what i'm doing yet" and took a look at the ceiling and says "he can't do anything about it. " he stated you need a to set an appointment for brick layer. We've waited nearly a year and nothings been done!

4 - now as of today [protected]) , after a number of delays with plumbing and plaster appointments (Which isnt done still) , the ceiling apparently is dried up, and we officially set a brick layer appointment which is ticket # [protected] and the date is set for jan. 12 of 2012! Are they kidding!? Afraid not. Like the plastering appointment, I have to call back periodically and find out if theres an earlier date.What can be done to get this moving?
What else can I do?
Why the hell are they working so slow! Is there someone I could speak to speed this up!

Nycha needs terminate mr glasser as the housing manager he vey old needs to retire and he is prejudice towards the tenants and ms uboil is no good and lazy housing assistant they both need to be replaced they do no do anything but collect a paycheck. They have been denying my transfer request two bed room for over 2 years my rent is paid and mr glasser keeps saying probation unti. 2/2011 they both are liars need to be terminated. When I put in another transfer, I should get
Both are violating the rules three adults living in one bedroom
I am educated and work for years in the city
Nycha should contact mr cornelius about pelham employees
I need two bedroom !Now it is 2010 no one lice like thus
Since 3/1991 in one apt

My name is christrine. On april 07 2009 my ex boyfriend cut me 8 x's with a meat cleaver on my face head and back in front of my kids. I needed stitches and a blood transfusion. I could have been killed. I just recenly applied for housing under domestic violece priority and got denied that priority cause the incident was over 12 months ago. Thats crazy. Even thou he is in jail he knows where I am. I want to get out of my moms home before he gets out of jail so he cant find me. I would have applied sooner but wasnt told of this deadline period or my options. Its like dont ask dont tell. If I would have known I would have applied sonner. Just because I dont have a recent incident dosnt change the fact that I live in fear. This gotta change. I wish they could see my crime scene photos. Then maybe they would understand how dangerous this man realy is. If anyone can help me fight this or guide me please for me and behalf of my kids it would be much appreciated.. Email [protected]@gmail.com

I milagros velez filed a complaint as instructed and a ticket number was given and date set. However, due to my internship classes, I called 3days before scheduled visit and was told I had to wait 24 hours until I can set up a new appointment.

I followed the insructions and called and gave a detail description of on going problem with the tenant above me at apt.12f and their persistant neglect and damage done to my bathroom ceiling and walls and floors due to thier constant neglect of water over flow in kitchen, bathroom and bedroom at all hours of a given evening, day or afteronns.

I made a formal complaint with management and spoke with the assistant manager of 1760 lexington ave building. I was told they were aware of the problem,
The final straw of my patience reached it peak on the day the ceiling in the bathroom over their kamoo started to leak and plaster fell and rotted the rest of the ceiling where it occure and tried to reach the tenant. The damage is where they use the kamoo to excrete their bodily waste and the odor and mildew is affecting my lungs and health.
Today when the maintenance men showed up on the appointed date and takes a look at the work, he stated, "oh, they only put a paint job was needed and I stated impossible since I was very clear on what was needed. He went to explain the inadequacy of the management on repairs and that he could not do the work needed because it did not state so. " howeve, when he asked me to sign the paper, I stated I would not sign any papers since no work was done and when I read it dd state "plastering and paint to be done". He lied to me and then could not justify why he came if he knew he would not be doing the work and lied to get out of doing it.
I want to file a formal complaint against the city service unit and the maintenance management who schedule such work and do not insure that a day taken entails work repairs being done. People work or go to school as in my case and time is very important to me. Me and to have inadequate service but management is quick to put tenants on notice when they are late with their rent and not a month has passed but they are quick to use intimidation and bullying to achieve a goal and to place personal issues on the tenants door for all to see, validation of confidentiality is totally violated. Mailing a letter is the proper way to address issues tenants.
I am now in a health hazard situation and smelling feces and inhaling mildew and probably asbestos.
I want this matter addressed and immediate action on plastering my bathroom ceiling before I go legal. I have rights and my health is primary to me in order for me to work, study and function in a healty mamner.
Kindly email me at [protected]@aol.com with a response to this complaint and what options are available to resolve the issue of this health violation in regard to the hole and smell casued by a inept tenant above me and who constantly does these acts of total neglect which I am paying for with my health and mental health as well.
Thank you

The reason for this complaint is because our apartment in housing in red hook bklyn is falling apart. Last year on or about nov or december there must have been a leak in one of the apts in the building causing our apartment wall to be filled with water and damaging the bathroom and our bed room walls. Now our walls have bubbles and mold and look completely horrible. I have holes also in the walls causing it to look very bad and not at all healthy. I was told that I have to live like this for about one year or better. My outlets in the hall do not work either at all, they were suppose to fix it but have not in more than 6 months. I am disabled and cannot be living in these conditions, I pay my rent on time and need help. I also have all my paint in my bedroom and in the halls next to the bathroom just peeling off but alot. Can you please help me with this situation, I will gladly appreciate it to hear from somebody reguarding this situation. Thank you in advance.

My apartment (A tiny 1 bedroom - that I share w / my 7 year old) is located directly next to the incinerator which is shared by all residents that live on this floor. For well over 3 years, i've had to come home each afternoon after a long day in college to a trail of garbage by or in front of my apartment door. Initially, this had been an issue due to a broken incinerator door that had to be reported several times for over a year.

There is a janitor that begins his hard work of cleaning up after adults every morning at around 7am... (I greet him daily). Unfortunately, he is our only source of cleanliness and responsibility we have in this location. Now that there is a new incinerator door, I am again addressed with foul smells and garbage left in front of my living quarters due to people leaving large garbage bags either unattended or partially hanging out of a very small incinerator opening. This has caused me a great deal of concern since now I am unable to dump any of my own garbage down the shoot.

Not only is it causing a collective problem with garbage distribution but now I am receiving on average up to 3 mice a month walking candidly through my front door! There are trails where the mice have bitten through metal to get into my apartment since it is so close to the garbage shoot. It became very necessary that I invest in an animal in which I am not too fond of. Extra costs, health dangers (Allergies) , as well as, fees accrued by the living quarters in order to have such said animal.

This is beyond frustrating and I am even considering suing due to poor quality of life sanctions for the 'responsible' tenants.

I am not very fond of being lumped into a certain category because I live in housing. I am intelligent, and looking forward to going about this the right way. I have several photos!

Hi
I have a tenant over me blasting her music everyday.. On the 3rd visit to ask her to lower it she slammed the door in my face.. Housing management went up there after my complaints and found the loud music with speakers on the floor.. Which explain the loud bass in my apartment directly under her.. I requested to speak to the manager but housing declined.. I do not understand a tenant that is disrupting to others can continue doing what she is doing. Also I thought nycha was for low income.. The tenant not only lives there with her husband who is not on the lease but they have a mercedes benz parked in the housing parking lot.. How lovely is that... You figure it out..

It's 1100pm march 13. I have called housing about the water coming into the apartment from the windows and walls, ticket ([protected]) it's already bad enought that I had placed a ticket in to fix the same window in hopes to prevent this. The ticket is in for that replacement/repair for november 2010!?!?. How many borken windows are there that I have to wait so long for a repair and now they won't come until till monday. When the rain is supposed to stop. I guess it's raining and they don't want to get wet. I have been dealing with water since the morning and I am requesting service. The top window is a double pane with one of them broken which lets in the water when it rains and the cold in the winter. Now I am being asked to wait unitl next winter for it to be fixed. The last few time my apt has been inspected by the city, they noted the window, the glazer comes by looks at it then says - I dont have the right size glass for this - leaves and I never see them again and there goes another year. This is not right.

Hi. My name is eugene! My address is 2926 w25th str, brooklyn, ny. My parents just moved in and decided to subscribe for tv service. They were surprised to know that there is only cable vision! Cable vision provides only 4 russian channels, and they are not that good and cable vision charge them like crazy! 76 dollars for 4 russian channels and basic american package! At the same time satellite companies, such us direct tv provide more then 15 channels for 49.99 a month! I personally think that this is unfair that they have no choice! Constitution says, that people should have a right to watch what they want, not what other people tell them to watch! I called in the management and they say that the reason of this is that hardware fall down the building and could cause the damage, and even kill somebody! To be honest that was the stupidest answer I have ever heard! How could the hardware fall down the building! Its impossible! Only if I will go up, which is also impossible and throw it down!

Had a broken fridge since june 2009. I literally have a family of roaches living in there. This ticket was closed out and replaced with a new one in september 2009. On october 4, 2009 the central complaint unit put in a new ticket again. My food is all spoiled and I can even place any thing in there at all. Im a mother with three children and we have to eat out every single day and thats very costly. I called the brooklyn borough office to place a complaint with then and they act as if I was just being a nag. Now im trying to find out who can I call that is higher then them cause they not doing anything either. I need help and I need it fast.

There is a horrendous smell coming out of the basement. We can't even open our windows. Everything from raw sewage, rotting garbage that is left to pile up for days fleas, ticks, roaches & rodents coming up into our apartment. Numerous complaints have been filed but nothing has been resolved... Please help!

I live in redhook east houseing and I have a problem with mold & mildew in my apartment for a few years housing send someone to clean it but it come back I also try to clean it with bleach but it still come back an inspector came to my apt about 2 month ago I had show him the mold he told me every one who live on the 6 floor has that problem and he also said that nycha need to fix the roof becuase if they dont that mold & mildew will alwas come back
That mold & mildew is dangerous for me and my family and it is effecting my son asthma and my allergles. Housing said they will send someone in october/13/09. That to long to wait me and my family are geting sick from the mold & mildew please help

I have a section 8 vocher and I was call in to look at a one bedroom apt in castle hill projects in the bronx and the apt that was shown to me was in need of repair, water damage floor tiles coming up rust and old stove and refrigrators. I ask the housing assistant if I could see another apt. And she said that I can't turn down the apartment that I have no choice so we had words and she told me she will see if they can put me on the waiting list. What can I do about this I don't expect the apt to be perfect. But come on now my vocher expires in a month if I don;t find a decent place to live soon my vocher will expire and it take years to get a section 8 vocher again. My time is running out. And I have no place to go. Who can I talk to about this. How can I complain or should I have taken, the place they show me and just work it out.

When I called to recieve information about my housing applcation, a very nasty and unprofessional woman answered the phone. I guess I was telling her information that she really had no interest in because when I started to tell her why I was calling she cut me off and said "what is your question? " in a very nasty tone. When I started again she said " don't tell me that again, just tell me your question".
When I asked her if she usually talked to everyone with an attitude she said, "i don't have an attitude just tell me what your question is",
I asked her what her name was and all she said was operator 9. It's a shame that there are people who have questions or concerns and we can't even talk to someone about them. I don't know if she hates her job or not, but there are alot of unemployed people who are in desperate need of a job and we have people like this that don't even care enough to be a little more professional about how they speak to people on the phone. Word of advise to nycha, try to hire someone that would apprieciate there job and most important, like there job.
P. S. Once again she told me her "name" was "operator 9"

First and foremost I applied with section 8 february 2007 once my application was submitted I was called for an interviewed july 2007. Since than to this present date I have complied with all and everything that nycha has asked for. I knew it and I knew it that nycha was going to come up with some ### not to provide me with the help I needed. I'm a single parent with 3 children full time student and receiving public assistant and today I received a letter stating that I was ineligible for housing because they assume that my two oldest children wasn't going to be living with me when in 2007 I submitted documents from family court sign dated and notarized by a judge indicating that my case was dismissed and the children was going to be living with me.In addition to that I provided nycha with documents stating that they are on my budget, school information indicates they live with me and many more documents to prove that my three children live with me. Beside that if this was the case does that give them the right to deny my youngest 4 year old daughter from having a home and denied me from living in my own personal place. That doesn't make sense at all and calls for more than discrimination. The family size is four (4) not three (3) they are denying the living rights for a 4 year old regardless of any assumption they might be coming up with, mind you that I had submitted and still have copies of every single documents I given nycha to show proof of income, education, living status, education background for the three children and so forth and so on. So tell me are you serious. What do I need to do now.

how good nycha are to sent you the rent payment bills, and how good are nycha to request paper work from you, proof of this or proof of that, and how good are new york city to take and charge taxes from their citizen and how bad, very bad are to give just a little something of service to their tenants and citizen for which their are paying for...shame on you new york city housing authority and shame on you mike bloomberg and all those peolple that we elected to be our representative person, nyldia velazquez, vito lopez and many more are ours murder and undertakers...

I reside in tilden houses (Nycha). My refrigerator has not been working since wednesday oct. 29th. I have made several complaints and just keep getting a ticket number. I have kids in my home and it has been very uncomfortable trying to cook and feed my children. I have to keep buying ice and keeping it in the sink for the milk, juice etc. I have told them it's an emergency and it is now one week later and no one has showed up or called. I call every single day, and nothing. What can we do to change this, it is unacceptable.

One angry tenant,
Nilda

I have been waiting for nycha to complete my transfer after it has been approved going on a year now. It was granted due to me living an hour away from my grandfather who is terminally ill and requires assistance. He lives in taylor-wythe houses. I live in linden. I wonder what are they waiting for? If I were a hasidic jew, i'd have an apartment there already. My priority is high due to his illness and still i'm waiting! Does anyone know how I can get help with this? Even after emailing the head of nycha... Still no help. I tried again today. And i'm going to my councilman for help.