NYDJ Apparel review: Failure to process refund for item they never shipped 1

I placed an online order on April 24th for a pair of jeans totalling $176.12. NYDJ's website indicated that due to their recent move, deliveries were delayed one week. After 2 weeks went by and the item still did not show sent, I contacted the customer service line but the recorded message said they were too busy to take calls. I filled out the online customer service form asking where they were with my order. I did not hear anything so I proceeded to send a DM via their Instagram account and was replied to instantly providing me with the email address of their director of customer relations. I reached out to the director and she replied to me indicating my order was cancelled on April 24th due to no stock but noticed they did not process the refund. She assured me she was pushing the refund right away and I should receive an email shortly along with a discount code for a future purchase. That correspondence was on May 10th in the morning. It is now May 13th and I did not get the promised email nor has a refund been processed. I reached out again to the director (now May 13th) and she said she was off on the weekend but was doing it right away. That was at the beginning of the day and now it is the end of the day and still no email of the refund.

I now understand why their customer service is lacking if the director of customer service has no follow-thru herself. But the real kicker is I finally got a reply from the online form I filled out and I got the generic email saying that orders are delayed about 2 weeks so I should be receiving an email shortly once the item is shipped. REALLY?! What a farce! All I want is a refund for the jeans that they cancelled the same day I placed the order and never got shipped.

BUYER BEWARE! Think twice before placing an order with NYDJ