OffGamers Global
Reviews and Complaints

È arrivata una comunicazione dalla mia banca, gruppo BPER, con la richiesta di confermare l'acquisto di 77, 21 USD su OffGamers Global Pte. Ltd.
Il fatto è che io non ho acquistato niente da loro e già l'anno scorso avevano prelevato la stessa cifra da un'altra carta di credito, motivo per cui non la ricarico più.
Cosa devo fare per eliminare questo inconveniente?

Hello Support Team,
I don't understand what's happening with my account how can you charge me and cancel my order after uploading all my information, Drivers license, Debit card Photo? Is this A SCAM I am I getting my money back? Or should I just report this to the authority you have charged my debit card for the tune amount of $440 and charges of $15 and still cancel my orders, who does that, Here's my order number (order number [protected]) and I have an Invoice I receive from them if needed. I thought your website (https://www.offgamers.com/, https://www.shasso.com is a legit seller of the gift card and willing to serve everyone globally? Is it a crime to contact a foreign Singapore website for order, I have read a lot of scam about this online this morning I am just finding it hard to believe, Please refund my money back to my Debit card, not Paypal because I didn't pay you with Paypal. Please is this happening am I getting scammed on a Singapore Website?
Eric

Never used this site to my knowledge. Had 3 charges of $100.12 on my account. Ended up having to block and then cancel my debit card and get a new one. Wasn't around a computer or a console. Would like to know what happened, however, since these were unauthorized charges, I don't think I'll get a straight answer...

I have never even heard of this company prior to the unauthorized charges.

I have no idea what this is but I didn't authorize the charge of $90.93 and it was taken out of my bank account. I did get hacked March 2nd 2019 and got hit for an Amazon $100 gift card and now this. I got help from Hewlett Packard, (or at least it seemed like HP Support), to help resolve my printer not wirelessly communicating with my printer. If this support phone number was a scam pretending to be Hewlett Packard Support then here is the Number: 888-548-9222. If these are not legit then these people should be turned into the FBI and the FCC and the DOJ. If this OffGamers is some sort of gaming site then I don't do those.

My name is mrs. Wells. I am an older lady going through chemotherapy. These people are theives! My identity was used and credit card information was used without my permission or knowledge. I knew nothing about it until I opened my bank statement. They refuse to give my money back because codes were used. I explained I didn't even know what they meant by using a code. All I got was we cannot help you. They even flat out said they could not give me the legal department information. My attorney has every email, every rude employee name and the legal department and shasso will be named in suit as well since they are the head company... Beware of these so called online businesses!

They took £207.84 from my PayPal account and said they would give me £200 amazon gift card immediately

They then said there's a problem with the payment and I have to upload my personal picture, MY CREDIT CARD and a utility bill and also a picture of the back of my card.

Pure fraud.
I have contacted the police who are going to investigate this and also now PayPal who will be taking action against offgamers and hopefully stop allowing their customers to use PayPal.

ABSOLUTELY FRAUDLENT WEBSITE.

Don't buy codes!
Most of them are used and you will only lose your money that will be hard to refund. trust me, I know what I am talking about. I have been trying to get my money back for almost a month and there's no result. Slow and terrible service.
The customer service is useless, so they won't help you with this problem. I really don't understand how these people were recruited. Looks like they hired random people they met on the street.
Moreover, OffGamers have hidden fees, for example, for using PayPal. How do you like it?
Stay away, don't trust this shady business.

So i spent money on this site and now they freezed my account for fraud causing me unneeded stress cause i actually like the Dragon ball z game and i will gladly spend money on it. Anyways i have been e mailing them for weeks and getting the most vague responses and none of the numbers to reach them work. these are some of the amazing responses i have gotten.

Thank you for contacting us!

We are unable to determine as your account has been flagged by our system and there is no time frame given.

Should you have any inquiries or require any assistance for your order, do not hesitate to send us your inquiries. We're always ready to assist you the best we can.

Thank you for contacting us!

We do understand but the payment methods you are requested is no longer available after a review by our respective department.

Should you have any inquiries or require any assistance for your order, do not hesitate to send us your inquiries. We're always ready to assist you the best we can.

Thank you for contacting us!

As final checked with our respective department, we are sorry to inform you that we may not able not comply your request due your account has been flagged by our system because we have received fraud notification from your card payment. Thank you.

Should you have any inquiries or require any assistance for your order, do not hesitate to send us your inquiries. We're always ready to assist you the best we can.
These are just some of the many responses i have gotten yet they have the money so i dont know what i am being flagged for.

Don’t even think to buy games from the company www.offgamers.com. I bought two games from them, but the company provided only emails that they would ship them ASAP. After that no information, no details and of course no delivery. The website has scammed me and I have no clue how to get money back. I tried to contact them only through their website, but I sent the messages and didn’t get the response.

I tried their trial game on the website www.offgamers.com. It was interesting and I decided to continue to play it. I was so upset, when I checked my account and noticed that this company simply started to steal money from me. I have no idea for what, because there was no information about the charges and the staff didn’t react to my emails, which I have sent them. Stay away from this website.

I bought a psn card from them online. Code was invalid. Their support sent me a new code also invalid. They sent me an undated screenshot of them talking to a psn employee in a chat room saying the code was valid and told me they couldn't help me anymore. I tried the code again for fun invalid. They are a bunch of thieves.
Attached is the nonsense they sent me as proof of a valid code.

You guys lose a customer because of this

Ket haw [protected]@gmail.com
1:41 am (35 minutes ago)

To alice. Wong, support, welisten
This is the service provided from you guys.

Please read as I will tell all those gamers about this issue.

When I purchase item ticket more than rm400 they never ask to verify, with a simple rm22+ item you require me to send you

(1. Purchase authorization form. (Below)
2. Valid photo identification (Which has not expired) revealing your name and address that matches the billing address of your credit card.
3. Copy of the front of your credit card showing only the first 4 digits and the last 4 digits.
4. Copy of the back of your credit card with signature.
5. Utility bill that matches your billing information.

For security reasons, please blank out the cvv and credit card digit impressions shown at the back of the card. Guidelines on how to blank out sensitive information on a credit/debit card, please click here.

These additional payment information are needed for us to proceed with the order. Please kindly print this form, complete, and sign it. Your order will be processed as soon as we receive the required documentations.

Offgamers limited - credit card authorization form
—

1. Credit/debit card type: _

2. First six digits and the last four digits of the credit card: _

3. Card issuer's customer service number (Can be found on the back of your card): _

4. Credit/debit card expiration date: _

5. Card holder’s name: _

6. Card holder’s billing address

_

_

_

7. I authorize offgamers limited to charge rm618.94 to the credit/debit card account listed above.

8. I write to confirm that I recognize
Worldpay transaction id #[protected] for rm618.94 dated 2012-10-11 payable to offgamers limited.

I authorize this payment to be debited from my credit/debit card account.

9.. Card-holder's signature: (Must be in handwriting)

_

Date: _

Thank you for your cooperation & your business.
Offgamers limited
Room 813, hollywood plaza,
610 nathan road,
Hong kong.

I never receive any verification only today? Why dont you guys do that when I make the payment

You guys accepted my payment and yet you guys never release the good for this idiot reason?

Check within a month how much do I spend on your company.

And I will never ever use the service from your company anymore. Will defame your company tru blog, game forum and etc.

— forwarded message —
From: livechat
Date: sat, oct 13, 2012 at 1:34 am
Subject: your chat transcript
To: "[protected]@gmail.com"

Your chat transcript

Azdwan musa sat, 10/13/2012 01:03:59 am
Get extra 5% store credits with every store credits purchase. Top up now and enjoy additional store credits for a limited time only!
Hello, thank you for contacting offgamers live support.
Liew ket haw sat, 10/13/2012 01:04:56 am
Hi
How come the status still verifying
Whaty should I do
Azdwan musa sat, 10/13/2012 01:06:23 am
Order required verification. An email has been sent to you for the update
Liew ket haw sat, 10/13/2012 01:07:40 am
Why need those picture?
Last time
When I use to purchase
No need to many stuff
Azdwan musa sat, 10/13/2012 01:08:26 am
In order to verify the transaction, we need you to sent all document for verification purpose
Liew ket haw sat, 10/13/2012 01:08:46 am
Im a platinum plus customer
Should I require these verification
Just cancel my order no now
4235742
I will resubmit my order
Azdwan musa sat, 10/13/2012 01:09:37 am
Yes. All transaction made is subject for verification
Liew ket haw sat, 10/13/2012 01:10:38 am
This is not my first time buying things from offgamer
Expedite my cancelation now
Order : 4235742
Azdwan musa sat, 10/13/2012 01:11:53 am
Order canceled
Liew ket haw sat, 10/13/2012 01:12:57 am
I never encounter this type of verification each time I buy
Azdwan musa sat, 10/13/2012 01:13:48 am
If we required, this will be 1 time process only.
Liew ket haw sat, 10/13/2012 01:14:22 am
U know what
Check my detail
How many time I make purchase
Pls
Ask your manager
To talk to me now
When I purchase rm 500+ item
U guys never verify
I just need to buy 10a cash
10k
U guys need to verify?
Azdwan musa sat, 10/13/2012 01:17:17 am
Certainly. But we required the document for verification purpose for your current order. Only live support staff working at the moment
Liew ket haw sat, 10/13/2012 01:17:37 am
U know what
If I never get to talk to your manager now
You guys will lose a platinum plus customer
You will regret this
I will write in a complaint letter
With your name
What kind of attiture
Attitude towards me
Im in a urgent to use the cash
Stupid verifying things
Why should you guys verify during my payment
You guys accepted my payment
Yet
Never release the good
Is this the proper way?
Azdwan musa sat, 10/13/2012 01:21:49 am
It seems the document required according to our system on your current order onwards. This done by our review team in order to verify the transaction
Liew ket haw sat, 10/13/2012 01:22:19 am
Do you understand what am I saying?
I need your higher authority
To talk to me now
10mins from now on
If not
Ready to lose a platinum plus customer
Azdwan musa sat, 10/13/2012 01:23:09 am
Our management working during normal working hours only. I will forward the message to them
Liew ket haw sat, 10/13/2012 01:23:41 am
I tell you what
You will lose a customer base on this
And you will gain a complaint
Your company too
I will post this issue to facebook and media
You guys collected money
And never release good
Azdwan musa sat, 10/13/2012 01:24:56 am
We are sorry for the issue. I will let them heard about it
Liew ket haw sat, 10/13/2012 01:25:05 am
Offgamer is cheating money
In quite urgent basis
Need me to submit 1. Purchase authorization form. (Below)
2. Valid photo identification (Which has not expired) revealing your name and address that matches the billing address of your credit card.
3. Copy of the front of your credit card showing only the first 4 digits and the last 4 digits.
4. Copy of the back of your credit card with signature.
5. Utility bill that matches your billing information.
Utility bill
And so when im without scanner
Good...
Idiot company
Azdwan musa - refuse to let me talk to any higher authority
Without helping me solving my case
As per here. I would formally complaint on the staff due to unwillingness to help a decent customer on this matter
As this chat will automatically send to my email.
Azdwan musa sat, 10/13/2012 01:28:26 am
Its 1.30am at the moment, our management only works on normal working hours (monday-friday). Its not that I dont want to help you
Liew ket haw sat, 10/13/2012 01:28:43 am
Yeah
A 24 hours with not even a single person who can handle special cases
This is how you guys do business
Even if I topup my store credit now
It is useless
Because you guys will charge my credit card
But never release the goods
I will never use offgamer on my next game point transaction anymore I swear
Because of useless guy who can never help me solve my case - azdwan musa
Azdwan musa sat, 10/13/2012 01:33:02 am
I will forward the issue to respective department for review. Im sorry since beyond my control as its part of our verification procedure
Liew ket haw sat, 10/13/2012 01:34:27 am
A complaint letter will be issue to you now
Duration: 00:30:30
Chat has been opened from website:
http://www.offgamers.com/account.php
E-mail from livechat

Short version: do not give them any personal information. They are major phishers for personal information, and they are supposedly based in hong kong and malaysia, away from most jurisdictions.

Now, for the long version:
I shopped around online to find a merchant selling a legal cd-key for guild wars: nightfall. What I mean by legal is just that: since guild wars is a downloadable game directly from ncsoft, a merchant can purchase cd-keys in bulk from ncsoft during a sale period and sell these at a profit when the sale is over. Basically, I was looking for a reseller that sold below ncsoft's current price.

Offgamers offered the lowest price I could find on the 'net, and their website said that once I paid, I would be able to see the purchased cd-key in the "my accounts" section. I used paypal instead of directly giving my credit card information to them, and the payment went through. I received e-mail confirmation from paypal. Next, I was led to a webpage that displayed my phone number where I could allow offgamers to call me to verify that my given phone number was correct. I clicked and waited for the call. However, instead of the phone call, I received an email telling me that they needed additional verification. You won't believe what they wanted from me:

(1) a signed purchase authorization form allowing them to take my money from paypal (Which they already did!)
(2) valid photo identification (Which has not expired) revealing my name and address that matches the billing address of my paypal information, and
(3) utility bill that matches my billing information.

They wanted scanned copies of these.

I immediately demanded a refund, and after playing stupid a little, they did promptly refund my money. So basically, these guys will not scam you up front — they just gain the ability to hack your account at a later date, when it's less obvious.

For you younger gamers that aren't familiar enough with the dangers of giving out those 3 documents to strangers, let me tell you that the combination can let them impersonate you successfully to basically any online company. That includes the game companies that you have your account on. They can hack your account using the game company's support by impersonating you completely. They can change your passwords. They can transfer all your game money and items to their own and sell everything. And they can do a lot more.

Here is the email I received a few minutes after paying them through paypal:
—
Dear xxx xxxx,

Order number: 2999871
Order date: friday, 15 april, 2011
Detailed invoice: http://www.offgamers.com/account_history_info.php?order_id=2999871

Status: verifying

Comment:
Thank you for shopping at offgamers for all your gaming needs. For verification purposes, we require for you to upload your scanned images here.

1. Purchase authorization form. (Below)
2. Valid photo identification (Which has not expired) revealing your name and address that matches the billing address of your paypal information.
3. Utility bill that matches your billing information.

These additional payment information are needed for us to proceed with the order. Please kindly print this form, complete, and sign it. Your order will be processed as soon as we receive the forms.

Offgamers limited - paypal authorization form
—

1. Paypal e-mail: _

2. Name as appeared on paypal: _

3. Billing address as registered with paypal:

_

_

_

4. I authorize offgamers limited to charge us $10.99 to the paypal account listed above.

5. I write to confirm that I recognize:

Paypal transaction id 5jc41585pl278830d for us $10.99 dated 2011-04-15 payable to offgamers limited.

I authorize this payment to be debited from my card account or paypal account.

Paypal or card-holder’s signature: (Must be in handwriting)

_

Date: _

Thank you for your cooperation & your business.
Offgamers limited
Room 813, hollywood plaza,
610 nathan road,
Hong kong.

For any enquiries or assistance, you may use our online live support service or e-mail your enquiries to [protected]@offgamers.com. Please remember to include your order number when contacting us to expedite the process. Thanks again for shopping at offgamers.

Best regards,
Offgamers team.

*
Offgamers - your gaming alliance
24/7 live support & instant delivery
*
Online live support: http://www.offgamers.com/customer_support.php
E-mail: [protected]@offgamers.com
Usa (Delaware): [protected]
United kingdom (London): [protected]
—

My registered cas ID is: LTK14908992045X
And here my message to: [protected]@offgamers.com

---
Dear Support and Support Team Lead,

I want to inform you that I am very unsatisfied with the OffGamers.com support services.

Now about my issue.

Some time ago I opened an account for me on your site with username "[protected]@gmail.com" and tried to buy a WoW-US CD Key using my PayPal. I failed to do that and was refunded. I contacted you by leave chat and was told that a that moment you was not able to accept payments from credit cards and PayPal. I was told that you were going to solve my issue but you failed to do that till now. Right at the same time I was able to buy the same product with my PayPal account but using my friend's OffGamers account!

Recently, I have opened for me another OffGamers account "[protected]@gmail.com" and now I have the same issue. Again the only thing that I have is that you are going to solve that soon. I am sorry, but how can I trust to that if my first and similar case was not solved as was promised?

I short: Can I be sure that you will solve this issue and I will be able to use my (VERIFIED) PayPal account soon?

Also, I want to be sure that the corresponding technical management team is aware about the poor serves and support quality that you have.

Please, do not offer me other payment methods as a workaround.

Best regards,
---
Tigran Arabajyan.

P.S. For more information I am attaching the chat log and am really advising the support team lead to read that.

www.offgamers.com has posted misleading information on their website. They claim INSTANT delivery on the gamecard I purchased but it has been delayed for 3 days for numerous reasons. After meeting their latest request they informed that they have to review it and it will take 24-48hours! Contact with their live support has been fruitless. Do not shop at www.offgamers.com

Offgamers requires a has a verification process after purchase is made. They will not deliver the product till the following documents are sent to them. 1) Scanned bill, 2) Scanned ID 3) Scanned letter stating the details of the purchase.

I find it unfair that they require the documents after purchase is made. Make the requirements for the documents before allowing ANY purchase to be made. I paid with paypal and the offgamers has been paid. Why deny me my product that I have paid for?

Bought some game cards from them with no problem at the beginning. Very good indeed. However, after few times purchase, without any notification that there are actually limits on purchase every month, they just cancel my order without any warning, and the payment wasn't refunded.
They were not trying to help me to get the money back, instead just say that it's not their problem anymore. It's the payment merchant problem and they will not help me to get the money back.

Beware buyers of this company.

I recently placed an order with them through moneybookers.com for a WOLK cd key and they told me to wait 24 hours. So I did and 24 hours later they told me Moneybookers cancelled it. I got an email 48 hours ago about the charge going through fine, so I contacted Offgamers and they told me they refunded it and that I should call MB for the refund and clearly in my panel it says processed. So MB gave me the run around and here I am at loss with exactly $38.79.

Now if they think Iam the ordinary consumer, then they are wrong. I have already started the legal process against them with my lawyer and have notified London police over this. To me now, this is more then just money.

OffGamers are officailly scammers they gave me an "already being used " wow prepaid card 60 days, i used thier cards issue and kept in touch with them and everytme they tell me you have to wait 24 hours, i asked if i can have my money back and they said well we have to invistagate first your cdkey and then we can give you money, , , who is responsible for this ###? is there any politic steps to take againest this scammer company?

I attempted to buy a 60 day World of Warcraft gamecard and upon getting the gamecard code i tried to activate my account back up but it tells me that code has already been used. I take screenshots as soon as i see that i got a bogus card and submitted a code issue through the Offgamers.com website. I check in with them the next day they ask me to give them 24 hours. I check in the next day and they ask me again to wait 24 hours. Again i check back with them the next day and YET again they ask me to wait 24 hours. I finally call them up on the phone and described my problem and they tell me again to wait and i get a little angry and tell them im tired of waiting and the customer support representative actually hangs up on me. I had a livechat session get shut down as well while trying to resovle this issue.All i can say, if you buy from this website BEWARE as i still havent got my gamecard and here it is 5 days later.