Office Depot review: General Manager at Jackson MI store office max 2/29/2024 around 3p And missing/wrong parts for my desk

I called up there about 15 minutes before i came up to the store and was told to come up to the store with the drawers to see about getting the 2 parts for my desk drawers that I had bought a few weeks ago. It was 2 bottoms to 2 drawers that was 8.5cm to long and 6.5cm to short on the other drawer. The female I had talked to on the phone said bring up the drawers so I did. In the process of bringing up the drawers, 2 plastic parts that held together the sides of 1 drawer fell off and the sides caved in on 1 of 2 drawers.

When I arrived to the store, I had laid the 2 drawers on the counter in front of the general manager who didn't look happy that I had brought in the drawers. Then he asked what the deal was and I told him calmly that the 2 inserts for the 2 drawer bottoms didn't fit but everything else did. We had set up the desk completely after the semi dropped it off to my apartment. We carried it up the stairs and set it up a couple days later. I wanted to see about getting the 2 parts for the desk and he told me that I couldn't get any parts and that I would have to buy another desk and return the one I had just got set up. I asked him if I could get the 2 inserts off the display model and he said no. I started to cry and I asked him what if the next desk that took hours to set up was missing parts and the next desk and the next desk and the next desk is missing parts. Then what? He said that I would have to buy another one like an A-hole. That's when I asked him if he would wave the fee of having it set up for me and he said NO, So I asked him if there was someone higher than him that I could talk to and he also said NO. He gave me the customer service number so I could start a return/ exchange. I asked him if there was anything that the customer service people could do and he told me NO again. So I took my drawers and left the store in tears because that general manager refused to help me at all cost besides handing me over to another nightmare of having it delivered off semi at my apartment and disassembling the desk I just had set up and bringing it back down the stairs to meet semi driver again to pick up the old desk and deliver another one. I wasn't disrespectful or belligerent. He made me feel that I was screwed either way. He made me feel like the 2 wrong parts besides the plastic pieces that broke in the process of getting the partial drawers there was my fault in a way.

That store manager around 3pm on 2/29/2024 at Jackson MI Office Max is the one I am complaining about. If he didn't like the fact that I had taken the time to bring in 2 drawers that didn't fit on an expensive desk 71" Magellan L-Shaped desk and refused to help me and also ensured me that customer service would NOT help me either, and was an a-hole and had a really crappy attitude about helping me then why is he any kind of a manager especially a general manager for Office Max? The least that general manager could've done was been more sensitive, understanding or even with some kind of compassion been remorseful about my issue that I had with buying a desk through that store that had wrong parts instead of shoving me away with a 1-800 number and with a guarantee that nobody could or would help me otherwise and that I would be returning and buying the desk all over again because that's all that would happen if I choose to go with that option. He could've waived or paid for the set up fee. I have pictures of my desk fully set up with the 2 missing drawers that didn't fit. I wasn't lying about any of it. He didn't have to be so numb and cold about the whole issue.

Aside from him I think it's crappy that you guys don't have other ways of getting parts for big expensive things that is very time consuming with setting up. And the only other ways that it can work is taking apart the entire desk and sending it back on the semi that it came on and waiting for another one. And possibly another one and so on. Because if the next box doesn't have another simple part for it then the process repeats itself. I live in an apartment place and live at the top of the stairs and those boxes are heavy not to mention time consuming set up. That desk costs 5 hundred in some dollars regular price and that's way too much to spend on something if the box isn't right the first time.

I did call Customer Service and the guy on the phone helped me. I told him about the guy at the Jackson Store and the customer service guy did help me and honored me a partial refund of $75. I was grateful for that. But I will have to come up with a different way to rig the drawers together to make it work or fit in somehow. Otherwise I would have to risk getting another bad box and go through another process all over again and possibly again. I don't have that kind of time to spend on that. So we will just have to rig the drawers somehow.

Thank You for your time,

R., first time buyer at Office Max of a desk and Chair

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