Office Depot review: Order # [protected] - Hammermill Copy Plus Paper

Response from Durga Devi on 12/13/23:

Regarding order #[protected]

From: Gaye Ashby

Sent: Wednesday, December 13, 2023 9:02 PM

To: Durga Devi (Contractor)

Cc: Gaye Ashby

Subject: Re: Office Depot / Order #[protected]/ Service Request #[protected] / Account #[protected] / Account Name: GAZELLE ASHBY

Good Evening,

It appears that nobody is understanding the problem, here.

I ordered paper & paid for paper. It was left on the back porch in the rain & blocked my door & I could not get out of my door. I was trapped in the house.

I called Office Depot and was told to discard that box and a new order would be sent (reshipment).

My account was debited and it should not have been for the reshipment when the first order was damaged.

I never received the reshipment & was charged for reshipment.

I have paid over $100 at this point to Office Depot.

I am out of money & I do Not have any paper.

No deliveries go to the front door.

All deliveries are left at the back door on the red deck.

Copies of other emails and calls:

Called 800# on 12/6/23

Hi, my name is Ulrich Shane. It will be my pleasure to assist you today.

Yes, I accept your and the company's apology.

What about my refund for the charge on 11/24/23?

2 minutes ago

Am I still eligible for the additional $10 discount, also. I don't want to appear to be greedy.

I’m sorry You will not be charged for the reshipment

I have escalated this issue by submitting a request to our resolution team, they will check with this issue and help you with Free of reshipment within 1-2 business days s at the earliest as possible (Monday- Friday). This is for your reference#[protected]

I need paper; but I do not want to charged, again because of the glitch.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------

1st call to Office Depot customer service:

Re: order # [protected]-001 I have not received the reshipment item for the Hammermill Paper because this order was damaged

32 minutes ago

Virtual Agent

Hello Gaye

32 minutes ago

Virtual Agent

Our system details show your order [protected]-001 was delivered on 11/22/2023.

32 minutes ago

Virtual Agent

Can you tell me your phone number?

32 minutes ago

[protected]

32 minutes ago

Virtual Agent

You can find additional tracking details by clicking this [link.](https://www.officedepot.com/orderhistory/orderHistoryDetailV2.do?orderno=343350370-001&phoneNum=[protected]&trackOrderAnon=true) Please have your entire order number, including the last 3 digits after the dash (example: XXXXXXXXX-001)

32 minutes ago

Virtual Agent

Can I help you with something else?

32 minutes ago

Live Agent

32 minutes ago

Virtual Agent

I will go ahead and connect you with one of our Customer Care Professionals.

32 minutes ago

Live Agent

You are in position 14 in our queue. Expected wait time is 7 minute(s) 16 second(s).

32 minutes ago

The item was delivered damaged

32 minutes ago

Live Agent

You are in position 14 in our queue. Expected wait time is 6 minute(s) 56 second(s).

32 minutes ago

Live Agent

You are in position 14 in our queue. Expected wait time is 6 minute(s) 26 second(s).

31 minutes ago

Live Agent

You are in position 14 in our queue. Expected wait time is 5 minute(s) 55 second(s).

31 minutes ago

Live Agent

You are in position 14 in our queue. Expected wait time is 5 minute(s) 25 second(s).

30 minutes ago

Live Agent

You are in position 14 in our queue. Expected wait time is 4 minute(s) 55 second(s).

29 minutes ago

Live Agent

You are in position 14 in our queue. Expected wait time is 4 minute(s) 24 second(s).

29 minutes ago

Live Agent

You are in position 14 in our queue. Expected wait time is 3 minute(s) 54 second(s).

28 minutes ago

Live Agent

You are in position 14 in our queue. Expected wait time is 3 minute(s) 23 second(s).

28 minutes ago

Live Agent

You are in position 14 in our queue. Expected wait time is 2 minute(s) 53 second(s).

27 minutes ago

Live Agent

You are in position 14 in our queue. Expected wait time is 1 minute(s) 44 second(s).

27 minutes ago

Live Agent

You are in position 14 in our queue. Expected wait time is 1 minute(s) 12 second(s).

26 minutes ago

Live Agent

You are in position 13 in our queue. Expected wait time is 1 minute(s) 16 second(s).

26 minutes ago

Live Agent

You are in position 13 in our queue. Expected wait time is 1 minute(s) 0 second(s).

26 minutes ago

Live Agent

You are in position 12 in our queue. Expected wait time is 1 minute(s) 23 second(s).

26 minutes ago

Live Agent

You are in position 11 in our queue. Expected wait time is 2 minute(s) 11 second(s).

26 minutes ago

Live Agent

You are in position 11 in our queue. Expected wait time is 1 minute(s) 53 second(s).

25 minutes ago

Live Agent

You are in position 11 in our queue. Expected wait time is 0 minute(s) 45 second(s).

25 minutes ago

Live Agent

You are in position 11 in our queue. Expected wait time is 0 minute(s) 20 second(s).

25 minutes ago

Are you there?

22 minutes ago

Still waiting

19 minutes ago

Live Agent

You are in position 4 in our queue. Expected wait time is 0 minute(s) 6 second(s).

18 minutes ago

waiting

18 minutes ago

Live Agent

You are in position 2 in our queue. Expected wait time is 1 minute(s) 52 second(s).

18 minutes ago

waiting

18 minutes ago

Live Agent

You are in position 2 in our queue. Expected wait time is 1 minute(s) 37 second(s).

18 minutes ago

Live Agent

You are in position 1 in our queue. Expected wait time is 2 minute(s) 59 second(s).

18 minutes ago

Live Agent

You are in position 1 in our queue. Expected wait time is 1 minute(s) 25 second(s).

17 minutes ago

Live Agent

You are in position 1 in our queue. Expected wait time is 0 minute(s) 53 second(s).

17 minutes ago

Live Agent

You are in position 1 in our queue. Expected wait time is 0 minute(s) 23 second(s).

16 minutes ago

Live Agent

Hi, my name is Priscilla McClain. It will be my pleasure to assist you today.

16 minutes ago

Ok

16 minutes ago

Live Agent

Hi Gazelle

15 minutes ago

Live Agent

Hi, I’m really sorry for the long wait in the queue. We are experiencing an unexpected spike in chats. Let me take care of your Issue and help u with possible solution.

15 minutes ago

Live Agent

I am really sorry to hear about your negative experience, on behalf of Office Depot, we will take this issue as our top priority and get it solved for you.

Let me check with the order and help you with reshipment details for you

15 minutes ago

I spoke to a Marcia Robinson on or about 11/27/23 concerning my order. The paper was left on the porch damaged in front of my door. I was not able to open the door. My case was escalated and was promised to be sent another case of Hammermill paper. What is the status of this order?

14 minutes ago

The status of the re-order.

13 minutes ago

Live Agent

Thank you for your patience.

12 minutes ago

Live Agent

Upon checking with the order, I could find team has worked with the reshipment order and 11/28/23 10:23:09 updated the order has been delivered at the front door , Just to make sure did you find the reshipment order in your front door or the next door

11 minutes ago

hold on. Please

10 minutes ago

Live Agent

Sure, I’ll be on hold for you

10 minutes ago

I just checked both the back and front doors. Nothing. What address did they use?

8 minutes ago

Where did they leave it this time?

8 minutes ago

Live Agent

I’m really sorry upon checking GAZELLE S ASHBY

125 SUNNYKING DR

USE BACK DOOR & RED DECK

REISTERSTOWN, MD [protected]

USA shipping address updated, since you haven’t received the order, No worries, Let me check and help you in all high priority for you

6 minutes ago

thank yuo

6 minutes ago

Live Agent

I’m extremely sorry since you haven’t received the order yet since updated as delivered , My sincere apologies for the inconvenience caused to you, In this case Let me help you with full refund for the item for you since you are our most valuable customer

4 minutes ago

There is nothing on the Ring App.

4 minutes ago

The Ring App shows my niece was working in the yard from 9:41 a.m. to 12:48 with Christmas decorations.

2 minutes ago

Live Agent

Please accept my for apologies the service you received from us. I agree with you that it is’s completely unacceptable totally not acceptable; however, let me assure to you that this is an isolated singular incident. This is definitely not the way we normally conduct business.

a minute ago

This is so weird. This has never happened before.

a minute ago

Live Agent

No worries I’ve processed you full refund for the

Order Number: [protected]-001 for you and sent you email confirmation and the amount will be reflected back to your account within 3-7 business days

In this case Shall I help you in reorder with all possible discount from my end for you

a few seconds ago