Office Depot review: Rewards program and customer service

For the past year I've been complaining about not receiving my ink cartridge credits. This past week I went into the store near me and returned 10 cartridges. I was told I had to wait 24 hours in order to apply the credits. I came back to the store an additional 3 times and was told I had no credits. This has been happening for over a year. When I called customer service the rep was very nice and told me she would apply a $20.00 credit to my account. I didn't want to argue that this has happened several times and my credits never show. Today I found out that after you turn in your empty ink cartridges, you then have to make a purchase for at least $10.00. I was also told I would not be able to use my $20.00 credit for between 5-7 business day. I'm not sure what's going on but in the past year or so no matter if I go to the store in person or call as I did today, your customer service people want to argue with the customer rather than solve the problem. I've had this business account for many years and no one wants to be treated the way your customer service people treat your customers. They are rude. They speak over you. They argue that whatever the problem is, it's something you have done to cause it. I shouldn't have to fight this hard for a lousy $20.00 rebate and I never will again! The coupons you send out can't be used, the rewards don't get credited and you have some of the worst customer service agents I have ever dealt with, and I know of what I speak because as the owner of an insurance agency, my business is entirely customer service. If I treated my customers the way I have been treated by your company, I would have no customers left. In addition, a few months ago when I had to go into the store in my town to look for a computer, I began talking to a male sales person and right in the middle of my sentence, another older man came up to us and began speaking to the sales person and they both turned their backs to me as if I wasn't even there. I was so humiliated that I attempted to complain and the sales person came running up shouting that he wasn't ignoring me even though he had completely turned his back to me and began to help the other older man. It turned out the man he decided to help, wasn't even buying anything he was asking for help measuring something. I purchased my computer at one of your competitor's. Now I will be making all of my purchases elsewhere. I am not going to continue to be treated like this. If giving a 12 or 13 year business customer a $20.00 rebate on their empty ink cartridges is really this big of a deal and worth losing business over, congratulations, you've accomplished just that. Don't send me any more of your worthless coupons that can't be used towards anything useful, 6 days of stress for $20.00 just isn't worth it.