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CB Used Vehicles Off Lease Only damage cars instead of a car
Off Lease Only

Off Lease Only review: damage cars instead of a car 49

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4:58 pm EDT
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Dear sirs
To my great disappointment when i... When to purchased a vehicle 2006 ford
F150 super crew vin nr 1 ftrw12w56ka65162 from company offleaseonly located at 3531 lake worth rd palms spring florida, fl 33461
That this vehicle was sold to me after inspection of the vehicle and as reference to the car fax report that reads as on 03/10/2006 florida police record case [protected].
Accident reported in palm beach county involving right front impact with non fixed object vehicle functional.
After reviewing this report I ask the dealer (Offleaseonly if this car had been in a mayor accident there replied was it was struck with and object and the car had to be spray painted the front and the windshield was replaced.
To my surprised on 09/23/09 my wife was involved in an accident with the same mention truck above the airbags did not deployed from the damage of impact that was quite substantial to the truck.
To truck was send to fix at marbella paint and body shop 4488 east 10th ct hialeah florida 33013 the owner off the placed call me and show me the damage and that this truck had been in a mayor previous accident that whole the front of the car was replaced with aftermarket cheap body parts
And also that we were lucky not to suffer fiscal damage from the impact because the front airbag sensor of the car was not placed properly
The whole front of the car was in a previous mayor accident from the radiator frame and condenser, both fender till the front bumper and change with all aftermarket part and sold to me as and car that had impact in the front with and object that it had to be only spray painted
Furthermore I called off lease only regarding this issue that I wanted to be reimburse there answered was go do what you want we are not liable for nothing.
1. My question is if this car had an accident were my god forbid my wife and kids past away because of non functional airbags what will have had happen? Will off lease only sell people cars that was in a previous mayor accident and things excluded from the car fax report
2. As a company that advertise that these cars were lease vehicles and they don’t sell damage repair cars will they continue doing business making money and selling people cars that are not safe
3. I paid $17108. 94 for and car that could have left my family injured badly because of non functional airbags
4. The car was and rebuilt car which were exclude from the car fax report and sold as used with low miles and with aftermarket parts

Update by louisgino
May 17, 2010 2:01 pm EDT

I have 2 carfax report 1 printed on the day of purchased and other one printed 5 moths after worth .The one after worth clearly explain that the car was in a accident.Had i know this before I would have not purchased this car. For costumer service and beeing honest I realy dont see it .You received a letter from the palm beach county better business which you stated that your are not liable for the second car fax report which claimed that the car was in a accident .And know you try to mis lead people in believing that your and honest car dealership by printing some words that doesn`t have meaning but covers your tracks.
Guess what run for office in a political party So you can upgrade your self by screwing more people.Car dealers and politician always do that.

Sep 25, 2017 3:15 pm EDT
Off Lease Only customer support contacts
Address

1200 South Congress Ave., West Palm Beach, FL, 33406, US

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Dear Mike,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with Off Lease Only. With over a thousand employees now we rely on your feedback for quality control. It sounds like you may have been misinformed. We currently have nearly 700 vehicles in our inventory without previous accidents, which is significantly more than most other dealers offer in their entire used car inventory.
The difference between Off Lease Only and most dealerships is that most dealerships don’t disclose their vehicles that have been in previous accidents. We offer a complimentary Carfax on every vehicle we sell. We receive numerous compliments regarding our full disclosure of the complete purchase process including the vehicle's Carfax report, and customers are surprised to find that we even disclose previous accidents even when they're not reported on Carfax.
Our vehicles are purchased from the same auto manufacturer’s auctions that all dealers purchase their vehicles from. Any vehicle we purchase from the auction that has been in a previous accident has been repaired according to the manufacturer’s specifications. For added peace of mind, we invite our customers to take any vehicle of their choice to a third party mechanic for evaluation (prior to purchasing) and we offer service agreements up to 7 years or 150, 000 miles effective from the date of purchase.
We are unable to locate you anywhere in our system, based on the information you provided on the Complaints board. Which location did you visit and who was your finance manager?
We’re also surprised to hear that the interest rate you were offered came in much higher than what you were offered at other dealerships. How many other dealerships did you go to and have your credit run? We work with over twenty major nationwide lenders who aggressively try to earn your business. We would definitely like more information from you as to what took place in the financing process.
We would like to hear from you to discuss, in detail, where we failed you. The owners of Off Lease Only started this company to provide a level of service that would leave you completely satisfied with your purchase. Obviously, you are unhappy with your experience and we would like the opportunity to evaluate your concerns and remedy the situation the best we can.
Please contact our Customer Service Director, Melissa, toll free at 1-855-994-6396 so we can give you the immediate attention you deserve. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200, 000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer
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The complaint has been investigated and resolved to the customer's satisfaction.

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The truth about Offleaseonly, inc.
US
Oct 02, 2017 4:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Beware!­­­
The truth about “previous accident” vehicles at offleaseonly
If you are even thinking about purchasing a vehicle at any of the offleaseonly, inc., dealerships in florida, (miami, orlando, or west palm beach) it is in your interest to pay close attention to the following facts:
Approximately eighty percent (80%) of the vehicles offleaseonly sells have been involved in a very serious accident and have structural damage to the frame and/or unibody. whenever carfax knows that a vehicle has sustained structural damage to the frame, it warns customers using their service that "structural damage may impact vehicle safety and reliability.  get the unibody or the frame of the vehicle inspected by a professional"; therefore,
Make sure you ask for the autocheck report on every vehicle
Offleaseonly, inc., is fully aware that every vehicle that is listed on their webpage as a "previous accident" vehicle was in a very serious accident and sustained structural damage to the frame and/or unibody, because when they purchase the vehicles the auction provides them with auction reports (based upon physical inspections by trained professional appraisers) that describe in detail the damage to the vehicle, where the damage was, and how it was repaired. the auction reports are then entered into a data base called "autocheck". *if you are still thinking of purchasing a vehicle that has sustained structural damage to the frame and/or unibody, I strongly urge you to take it to a mechanic with a copy of the auction report so the mechanic will know what to look for. do not undermine your family’s safety; therefore, ­
Make sure you ask for the autocheck report on every vehicle
Vehicles that have sustained structural damage to the frame and/or unibody, have drastically depreciated in actual market value. these vehicles get reclassified as “inferior vehicles” because of the degree of damage caused by the accidents. translation: you buy a structurally damaged vehicle today for $20, 000, and if in three (3) days you want to sell it, you will be lucky if a dealership offers you $11, 000. * if you are still thinking of purchasing one of these vehicles, I strongly urge you to take it to any dealership during your test drive and ask them to appraise it as if you were outright selling it to them, they will verify for you that the vehicle has structural damage to the frame and offer you maybe half (1/2) what you paid for it; therefore,
Make sure you ask for the autocheck report on every vehicle
After you verify that the information I have provided you is the absolute truth, then share it on social media everywhere: facebook, yelp, dealerrater, bbb, twitter, edmunds, instagram, etc…. don’t let your family or friends get fooled into overpaying for an inferior vehicle that has sustain structural damage to the frame and/or unibody, that may ultimately be unsafe to drive and consequently lead to tragedy.

*if you already purchased (and disovered the vehicle has structural damage to the frame) and are interested in being a part of a lawsuit contact [protected]. if I do not pick up text me your full name, the vin number to the vehicle, and the date you purchased it. thanks

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Magarete
NG
Nov 17, 2017 2:41 pm EST

Hi, I would like to share my experience with you guys on how I got a loan to pay the duty tax of my bank draft and to start up a new business. I was at the verge of loosing all my belongings due to the bank draft I took to offset some bills and some personal needs. I became so desperate and began to seek for funds at all means. Luckily for me I heard a colleague of mine talking about this company, I got interested. Although I was scared of being scammed, I was compelled by my situation and then I began to look online and ran into their email at: (r_nelsonfinanceltd @yahoo.com ) where I was given a loan within 72hrs without knowing what it feels like to be scammed. So I promised myself that I was going to make this known to as many that are in financial stress to contact them and not fall victim of online scam in the name of getting a loan

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F
Fred Fellows Sr.
US
Oct 03, 2018 1:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bought 2012 BMW in 2015.
Vin WBAKC8C52CC435513
Off Lease disclosed ONLY prior body damage. they claimed it came off a lease.
I am trying to sell it now and I found out from Carfax there was frame damage dislocated to Off Lease when they purchased it at auction. Sounds like a class action lawsuit. Please advise.
Fred.

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Dreama Wegzyn
US
Oct 04, 2018 5:05 pm EDT

I am in your exact situation! We were sold a BMW with known structural damage from auction with only “body damage” disclosed. Car has had extensive issues, unsafe and trade in value is minimal to none. Please check your messages to reach me!

T
T
The truth about Offleaseonly, inc.
US
Sep 29, 2020 6:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They sold you a structurally damaged car. You want to share your experience. I am involved in a law suit where Offleaseonly is trying to sue me for Spreading the word that they sell primarily structurally damaged cars. You are another example. Contact me if you like. I can always use another witness willing to testify as to their experience at Offleaseonly.
Contact me at: [protected]

Off Lease Only
Off Lease Only
Oct 09, 2020 9:11 am EDT

Off Lease Only provides a transparent car buying experience which includes free Carfax and Autocheck Reports. Additionally, while not required under Florida law to proactively disclose if a vehicle has been in a previous accident, Off Lease Only does identify certain vehicles as “Previous Accident” and provides an additional condition report as part of that disclosure.

Despite these processes, Off Lease Only is not immune from the defamatory allegations of former employees. This is not a “Review” but was part of a larger scheme from a former employee who was fired from our Miami store. Off Lease Only is currently suing this former employee for the false and malicious statements he has published on forums such as this.

Off Lease Only is always here for its customers and happy to answer any questions or concerns you may have, simply call, or send an email on the contact links on our website. www.offleaseonly.com

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V
Veronika HM
US
Sep 02, 2023 4:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Can you please provide me with your number? They sold me a damaged vehicle as well. I bought the vehicle in 8/2022. The vehicle has not worked since 1/2023. We owe over 26K. I was sold a lemon. A warranty was sold with the vehicle and the warranty company does not want to cover my engine after we were told by OFF Lease that the whole vehicle was covered. I need an attorney!

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S
Sal Helm
Palm Beach, US
Dec 20, 2022 7:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Selling wreck cars with frame damage to people that does not know about cars, here is a example of a vehicle in their site for sell VIN 1N4BL4BV7LN317335, if you google the vin it shows it was a total loss with more than $18000 on needed repairs.

https://en.bidhistory.org/nissan/altima/2020/74b0259a62e9d81d-nissan-altima-altima_s-1n4bl4bv7ln317335/

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R
R
Rite Price
US
Jan 10, 2023 4:28 am EST

Why is offlease making it so difficult to cancle my

Gap Insurance . I only owed less than $4000 on a 2015 QX80 that have a value of over $20,000.00.

Off lease sent an email saying I have to fully pay off for the vehicle before I can cancel gap insurance from them .

In my opinion this is a scam .

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Off Lease Only is ranked 6 among 30 companies in the Used Vehicles category