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CB Used Vehicles Off Lease Only damage cars instead of a car
Off Lease Only

Off Lease Only review: damage cars instead of a car 49

L
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4:58 pm EDT
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Dear sirs
To my great disappointment when i... When to purchased a vehicle 2006 ford
F150 super crew vin nr 1 ftrw12w56ka65162 from company offleaseonly located at 3531 lake worth rd palms spring florida, fl 33461
That this vehicle was sold to me after inspection of the vehicle and as reference to the car fax report that reads as on 03/10/2006 florida police record case [protected].
Accident reported in palm beach county involving right front impact with non fixed object vehicle functional.
After reviewing this report I ask the dealer (Offleaseonly if this car had been in a mayor accident there replied was it was struck with and object and the car had to be spray painted the front and the windshield was replaced.
To my surprised on 09/23/09 my wife was involved in an accident with the same mention truck above the airbags did not deployed from the damage of impact that was quite substantial to the truck.
To truck was send to fix at marbella paint and body shop 4488 east 10th ct hialeah florida 33013 the owner off the placed call me and show me the damage and that this truck had been in a mayor previous accident that whole the front of the car was replaced with aftermarket cheap body parts
And also that we were lucky not to suffer fiscal damage from the impact because the front airbag sensor of the car was not placed properly
The whole front of the car was in a previous mayor accident from the radiator frame and condenser, both fender till the front bumper and change with all aftermarket part and sold to me as and car that had impact in the front with and object that it had to be only spray painted
Furthermore I called off lease only regarding this issue that I wanted to be reimburse there answered was go do what you want we are not liable for nothing.
1. My question is if this car had an accident were my god forbid my wife and kids past away because of non functional airbags what will have had happen? Will off lease only sell people cars that was in a previous mayor accident and things excluded from the car fax report
2. As a company that advertise that these cars were lease vehicles and they don’t sell damage repair cars will they continue doing business making money and selling people cars that are not safe
3. I paid $17108. 94 for and car that could have left my family injured badly because of non functional airbags
4. The car was and rebuilt car which were exclude from the car fax report and sold as used with low miles and with aftermarket parts

Update by louisgino
May 17, 2010 2:01 pm EDT

I have 2 carfax report 1 printed on the day of purchased and other one printed 5 moths after worth .The one after worth clearly explain that the car was in a accident.Had i know this before I would have not purchased this car. For costumer service and beeing honest I realy dont see it .You received a letter from the palm beach county better business which you stated that your are not liable for the second car fax report which claimed that the car was in a accident .And know you try to mis lead people in believing that your and honest car dealership by printing some words that doesn`t have meaning but covers your tracks.
Guess what run for office in a political party So you can upgrade your self by screwing more people.Car dealers and politician always do that.

Sep 25, 2017 3:15 pm EDT
Off Lease Only customer support contacts
Address

1200 South Congress Ave., West Palm Beach, FL, 33406, US

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Dear Mike,
We really appreciate you taking the time to reach out and share your comments and feelings about your experience with Off Lease Only. With over a thousand employees now we rely on your feedback for quality control. It sounds like you may have been misinformed. We currently have nearly 700 vehicles in our inventory without previous accidents, which is significantly more than most other dealers offer in their entire used car inventory.
The difference between Off Lease Only and most dealerships is that most dealerships don’t disclose their vehicles that have been in previous accidents. We offer a complimentary Carfax on every vehicle we sell. We receive numerous compliments regarding our full disclosure of the complete purchase process including the vehicle's Carfax report, and customers are surprised to find that we even disclose previous accidents even when they're not reported on Carfax.
Our vehicles are purchased from the same auto manufacturer’s auctions that all dealers purchase their vehicles from. Any vehicle we purchase from the auction that has been in a previous accident has been repaired according to the manufacturer’s specifications. For added peace of mind, we invite our customers to take any vehicle of their choice to a third party mechanic for evaluation (prior to purchasing) and we offer service agreements up to 7 years or 150, 000 miles effective from the date of purchase.
We are unable to locate you anywhere in our system, based on the information you provided on the Complaints board. Which location did you visit and who was your finance manager?
We’re also surprised to hear that the interest rate you were offered came in much higher than what you were offered at other dealerships. How many other dealerships did you go to and have your credit run? We work with over twenty major nationwide lenders who aggressively try to earn your business. We would definitely like more information from you as to what took place in the financing process.
We would like to hear from you to discuss, in detail, where we failed you. The owners of Off Lease Only started this company to provide a level of service that would leave you completely satisfied with your purchase. Obviously, you are unhappy with your experience and we would like the opportunity to evaluate your concerns and remedy the situation the best we can.
Please contact our Customer Service Director, Melissa, toll free at 1-855-994-6396 so we can give you the immediate attention you deserve. You can also reach us at customerservice@offleaseonly.com.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with nearly 200, 000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees and no stress of haggling price.
We look forward to speaking with you soon and assisting you in every way we can.
Respectfully,
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

49 comments
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SirDriveALot
Fort Lauderdale, US
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Oct 28, 2009 12:30 am EDT

That is very disturbing...I have been there and I have come very close to buying a car from them. This posting now makes me reconsider. I test drove a BMW and noted a serious problem, but when I discussed it with the saleswoman she said that this was a normal thing for BMWs and that I should just accept it. Red flag for me, especially after reading your post. I will not be going back there. I would rather take my chances with those murderous 'big name' dealers who as they gouge you will frequently give some kind of warranty which lasts a bit longer than the stinging pain of the transaction.

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limitout31
North Palm Beach, US
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Dec 14, 2009 5:27 pm EST

Save yourselves the aggravation -- these guys inspect no cars, they don't even have a facility to check them. I bought a vehicle from them and they swore to me it had been inspected. I drove it home and to the dealer to learn the front end was falling apart and needed 3k worth of work and they won't offer a dime to pay for it. Stay away from this dealer and go to a reputable dealer who cares about your safety.

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D. Rast
Orangeburg, US
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Dec 15, 2009 10:26 pm EST

I purchased a Jaguar from them even though the car was still under warranty, I purchased an extended warranty. Well the next day I decided I did not need the extended warranty so I cancelled it & was promised a refund. It has been 3 years & I'm still waiting on that refund! The owner back then was very rude to me and all I did was walk in off the street, paid cash for the only 1 vehicle that I test drove, and they told me it was their "policy "to detail the car and I could not take it home that day! CRAZY! They have alot of fishy things going on there; it's ran like a mom & pops auto sales but slower.

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OffLeaseOnly
Lake Worth, US
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May 17, 2010 11:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Our #1 goal is to take care of EVERY customer to the fullest. We sell over 500 cars per month which is 5-10X what most dealers sell. Regardless, our goal is to make sure that 100% of our customers leave with an incredible car for less money than they would pay anywhere else.

We have built our business by providing a service to the public. We are THOUSANDS LESS than ANYWHERE else on EVERY Vehicle. You cannot go anywhere else and get the same deals that Off Lease Only offers. We literally make a few hundred dollars on each car and never add in a dealer fee. No other dealer does this. Other dealers try to copy us to mislead the public.

To set the record straight on the quality of our vehicles, we provide CARFAX reports on EVERY vehicle FREE for EVERYONE. Just click on any car on www.offleaseonly.com and click the CARFAX link. We spend a lot of money to provide this info to our potential customers. Every car we sell has a clean title history and qualifies for the CARFAX buyback guarantee. Many of our competitors don't offer free CARFAX reports. If the car has had a problem reported on the CARFAX, generally the car is priced thousands below retail. Bottom line, we want everyone to be happy. As for previous accidents, we disclose this on any car we feel was damaged enough to warrant a disclosure. No other dealer does this. The law says cars are sold “as is” no other statements are required. In fact, most dealers will say none of their cars have ever been in any accidents which is an out and out lie!

We have over 600 used cars in stock which is three times larger than any other dealers in the market. We make the investment to earn your business.

I invite any of the complaints on this board to send an email to originaloffleaseonly@gmail.com to discuss your experience further. A lot of times New Car Dealers post untrue statements because they cannot compete with our deals. Our goal is customer satisfaction. Period.

Sincerely,
Off Lease Only Management

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OffLeaseOnly
Lake Worth, US
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May 17, 2010 4:12 pm EDT
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Dear Louis,

We offered to buy your vehicle back or allow you to trade it in for something else. However, all that you stated you would have been happy with was $3, 000. My question is how would $3, 000 keep you, your wife or your baby safe? What would $3, 000 done to increase the safety of the vehicle? Why didn't you want to bring it back if you were so unhappy? We did offer this to you.

We only care about our customers and I am sorry to see that you are posting only a portion of your experience. We gladly would have bought the vehicle back.

We pay good money to have CARFAX provide us with all of the facts on every vehicle and to ensure the CARFAX buyback guarantee.

Don't be misled by this post. You really won't regret buying your next vehicle from us. You will save thousands.

Thank you.

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Mike Avis
Indian Rocks Beach, US
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Aug 17, 2010 9:44 pm EDT

I had convinced myself that your prices were just better because you move quantity. The OFFLEASEONLY name is clever and deceiving now that I read all these reviews. I have purchased 3 cars in the state and my 4th wont be at OFFLEASEONLY. I thought they were off lease ONLY cars.. Are all leased cars in Wrecks?

Dear OFFLEASE management dude, sure you may have offered Louis a trade-in, but I can understand why he did not accept it! What guarantees him you just wont give him another wreck you have fixed up, but this time impossible to find out in a carfax.

What customer safe caring OFFLEASE management should have done, was not sell all these people safety hazards and only offer a deal with your backs up against the wall and better business bureau hot on your tails, otherwise I believe that you were complete jerks up until that point and not everyone will be as fortunate as Lious.

Why didn't you full disclose it was in an accident to begin with? Oh wait you didn't know..lol..

Well this boy, is gonna stay away from you guys and spend my money somewheres else.. The old lady was right... Search reviews on-line and bingo.. eye-opener.. hope someone else benefits from this thread like I did.

Off LEASEONLY.. change your name, , to REPAIREDWRECKS...ONLY!

I'm not another dealer, just a happy I didnt fall into this trap. thanks to the other folks who unfortunately took the hit to benefit the rest of us.

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ToGoodToBeTrue1
Jupiter, US
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Sep 02, 2010 9:02 pm EDT

WOW! After reading all these complaints i am shocked, i've got $20k saved that i wanted to buy myself a decent car. I've been surfing the web constantly looking out for the right deal and had decided to go to offleaseonly because i would get some much more car for my money. I guess the saying is right, If it sounds to good to be true, then it is!

Some advice for offleaseonly, i've been in sales before and customer services goes along away. I do know there will always be complaints but how your sales reps handle them is a big deal, and i've picked up the same story over and over that your staff just don't give a crap after the sale. And you guys might have 50 happy customers to 1 unhappy customer, and generally people prefer to complain than write happy stories. You guys might not care that you've lost my sale, but the company i buy my car from i would like to know that if something has to go wrong they will be there to help me.

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Marciana
Deerfield Beach, US
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Dec 22, 2010 8:10 pm EST

I just bought a car from Offlease, Lake worth. The sales person told me that the car had been inspected, and that the break light, which was on was just because of a circuit that was disconnected, but that the car was in perfect condition. They also told me the car would be clean the day I was coming to make payment. They never cleaned the car. I took the car to have an oil change three days ago, and there, they told me that Offlease sold me a car with only 10% of breaks left. The mechanics told me that it is against the law for a dealer to sell cars without fixing their breaks or any safety issue the car may have. I just contacted the dealership, and they told me they don't inspect cars and that I bought it "as is". I didn't know I was buying a car without any inspection whatsoever. In addition, there is a light on (tire pressure), which is on even when the tires are supposedly ok. There is also a weird engine sound. Result: Offlease employees tell their clients that they inspect the cars, but they don't. They lie in order to make their money without any regards for the client.

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jerry donaldson
Statesboro, US
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May 26, 2011 8:28 pm EDT

I am a potential buyer looking at a car at offleasonly, and before i buy anything expensive, I allways do my homework. after reading these complaints I asked my self a question. If offleaseonly sells an average of say 500 cars a month, thats 6000 cars a year, Thats 18000 cars over a 3 year period, and the 7 complaints that i have read today date back to 2009, I think ill take my chances. If the casinos had these odds, 17, 993 people out of 18000 would walk out a winner...

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stopthenrewind
Tampa, US
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Jun 02, 2011 7:49 pm EDT

^^ some people don't post their experiences. I was ging to buy from these people too, but obviously they sell trash and they don't care about their customers in the slightest.
I will keep looking.

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BMW_M3
West P, US
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Sep 09, 2011 2:23 am EDT

TOO GOOD TO BE TRUE! I WAS RECENTLY IN THE MARKET FOR A PRE-OWNED BMW. I CAME ACROSS OFFLEASE ONLY ON THE INTERNET AND THEY HAD THE 7-SERIES PRICED $4K LESS THAN MOST OTHER DEALERS. I RAN THE CARFAX AND IT CAME BACK CLEAN. MY FRIEND TOLD ME A STORY THAT HE HAD PURCHASED A CAR FROM THEM AND SUPPOSEDLY IT HAD NO ACCIDENTS BUT WHEN HE TOOK THE CAR TO THE DEALER FOR SERVICE, THEY DID NOT HONOR THE FACTORY WARRANTY BECAUSE THE CAR HAD A SIGNIFICANT PREVIOUS ACCIDENT! HE TOLD ME TO RUN AN AUTOCHECK REPORT SO I DID. SURE ENOUGH, THE AUTOCHECK REPORTED 2 DIFFERENT ACCIDENTS AND OFFLEASE ONLY HAD PURCHASED THE CAR AT AUCTION WITH FRAME DAMAGE! THIS WAS THE SAME CAR IN WHICH OFFLEASE ONLY TRIED TO LEAD ME TO BELIEVE THAT THE CAR HAD NO ACCIDENTS. I DECIDED TO RUN AUTOCHECK REPORTS ON OTHER VEHICLE IN OFFLEASE ONLY'S INVENTORY AND I WAS SHOCKED! EVERY SINGLE CAR I RAN HAD REPORTS OF FRAME AND STRUCTURAL DAMAGE! BUYERS BEWARE! I WOULD NEVER BUY A SO-CALLED CAR FROM THOSE SCAMMERS!

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cuffy
Durham, US
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Feb 27, 2012 12:57 am EST

right now i have actually been talking to some off lease only sales ppl and i have had wonderful customer service so far but i have not bought the car yet... now i see sum bad reviews but viewing how many cars they sold in the same months as the complaints i see says the odds are good... not everyone shares bad experiences but 3 times as much dnt share good experiences... i have seen the whole been in an accident thing and have been shifting thru them judging and they say i can test drive the car take it to a mechanic before i sign anything and i will but an auto check i am going to run that also only thing i have not thought of but at the same time i am heading to every-one's warnings

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marioemiami
Hialeah Gardens, US
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Oct 08, 2012 1:30 pm EDT

WORKED FOR OFF LEASE ONLY. DOING FINANCE. AND I WILL TELL YOU FIRST HAND THEY CRUSH U IN FINANCE RESERVE. MEANING BACKEND PROFIT. AFTER MAKING THIS COMPANY 2, 500 PER CAR CONTRACT THEY DIDINT EVEN PAY MY MONEY OWED TO ME THAY PARSHLEY PAID ME ONE MONTH OF WORK. AND IM STILL WAITING ON THE SECOND MONTH OF WORK THAT WAS STILL OWED TO ME MY NAME IS MARIO CUBAS. AND ALSO THIS CO FINANCE DEPT IS RAN BY A WOMEN NAMED AISHA MOORE WHICH TELLS THE FINANCE DEPT TO PACK THE FINANCE CONTRACTS WITH ADDS THAT THE CUSTERMERS DONT NEED OR THEY DONT EVEN NO THAT ARE THERE
UNDER HER POWER U ARE FORCED TO PACK FINANCE CONTRACTS IN ORDER FOR HER TO LIVE HER LABISH LIFE WHILE CUSTERMERS PAY! AT THERE EXPENCE. AS LONG AS THEY TAKE TO PAY ME I WILL KEEP GIVING INSIDE TO THIS COMPANY STAY POSTED!

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donnie122
pheonix, US
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Jan 17, 2013 1:16 am EST

I came across offleaseonly.com through ebay and felt the prices were too low. Sure enough when i go on their website and look at photos of random cars i can clearly see misaligned body panels and spray jobs. A clean carfax/autocheck def doesnt mean a vehicle hasnt been involved in an accident so stressing "clean carfax" is meaningless. Ill go somewhere else and pay more...

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WEST PALM NATIVE
Lake Worth, US
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Feb 12, 2013 9:29 am EST

I was purchasing an SUV, trading in a sedan. I was offered the lowest blue book value, then proceeded to haggle for a higher value. After four hours a price was negotiated. BE CAREFUL SIGNING ANYTHING, GET THE TOTAL AMOUNT OF THE CAR YOU PURCHASE PRIOR TO SIGNING ANYTHING. They rewrite the value of the trade, adding more money to the price of the car you purchase! BEWARE BEFORE YOU SIGN ANYTHING IN THE FINANCE OFFICE!
BEWARE BEWARE BEWARE!

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jmlekofl
Orlando, US
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Mar 15, 2013 11:23 am EDT

I was on offleaseonly.com today, saw some great prices, decided to search for reviews before I drove to the dealership, figured they may be too good to be true. This is the third board with the same type of complaints, all of them have to do with the cars being previously wrecked, not disclosed, not showing up on carfax and then showing up 2-4 months later... It makes sense now, they buy them wrecked, fix them for the least amount... not taking safety into consideration, then sell them to the poor schmuck that wasnt wise enough to check for reviews... The name of the company is very very clever, leads one to believe that they are all bought from previous leases... ALMOST HAD ME!

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Never buy from Offleaseonly
Stuart, US
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Jul 28, 2013 9:21 pm EDT

My husband and I bought a 2008 Ford Edge SEL about 2 1/2 years ago. When we bought the car they would not clean it. They would not fill up the gas tank. I told them it needed a tire and they would not replace it. This car has needed a lot of work on it that costs more money than if you were to buy one at a dealership and have no problems. My husband and I have been trying to trade in the car but we were told it has been in a bad accident. Also, we were told it has major frame damage. The dealership said they couldn't even buy it because they would have to trash it. We were told by a dealership that Offleaseonly bids at auctions on vehicles that have damage. Another thing Offleaseonly did was show us the green checks on Carfax quickly on the computer and then switch to something else. They did not give us a printout. A week after buying the car after realizing the work that needed to be done I called Offleaseonly and spoke to a manager and I asked him if they will take the car back and he said they will not. He told me you buy it "as is". I would never go back there and I would tell people to never buy a car there. We are stuck with a car that no dealership even wants.

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ikeway
oldtown, US
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Oct 26, 2013 8:17 pm EDT

Damn Damn Damn James! I was looking a at some nice looking cars. Now i am turned off. Well thx

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ikeway
oldtown, US
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Oct 26, 2013 8:18 pm EDT

Not going to buy.

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Robertthompsom
Horseheads, US
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Dec 05, 2013 7:25 pm EST

Wow, I was ready to purchase a car from offleaseonly. Love the internet to search before making purchases. Safety if the first item to come to mind and these vehicles seem to fall into the unsafe area. Second, if they have made a deal with the body shops not to report these vehicles damage until the vehicle has sold, then yes there will be a clean Carfax. Then the poor sucker that buys the vehicle looses thousands when the Carfax report reflects the damage. Think about it, why would a dealership sell a "premium " for many thousands less then any other dealer. Auctions sell good vehicles for these prices. Please do your research before purchasing. Remember there is no price for safety and a good vehicle will retain much more money in the end. Happy shopping .

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Tee-Sand
Pensacola, US
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Jan 25, 2014 7:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am glad I read these reviews. My mother purchased a car from Off lease in West Palm Beach and it has been good for the most part. However, I looking at a car from off lease. After reading these reviews, I don't think so. I am i Pensacola and would not like to drive to West Palm Beach to pick up a car and find that I can't get it back to Northwest Florida.
Thank you for you input.

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katyr
Lake Worth, US
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Feb 27, 2014 7:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have purchased 3 cars from off lease only. a 2006 mustang convertible which is still running and in good shape with over 140K miles on it. a 2004 mustang coupe which my son resold last year because he was buying my 06 convertible from me and a 2011 cadillac sts still under warranty.. We have never had a problem with any of the cars beyond normal maintenance and repairs. The website does say when it is a previous accident or not. We are currently looking for another mustang convertible and as soon as the color that I want comes in I'll be there with my hard earned $$ and buy it.

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mr. Da
US
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Mar 07, 2014 3:10 pm EST

Thanks for the info posted here, I guess I will not be shopping with them.

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ZeroTolrnce
US
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May 10, 2014 6:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

You gotta wonder why the State of Florida doesn't shut this place down. Then again, Florida doesn't have the "Lemon Law' like other States. It's something that should be enacted for the safety of the citizens.

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NDOLO
Littleton, US
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Oct 23, 2014 12:17 am EDT

I have read lots of negative comments here, all I can say is I think this company is honest! I decided to purchase a vehicle from offleaseonly, had the vehicle inspected and everything checked out with just minor issue, back tire . this is normal because the vehicle is used. I wired 14, 000 dollars to offleaseonly from Colorado. a week later, I got cold feet after looking at accident report, please note that offleaseonly had already mentioned this to me before vehicle inspection and this was not hidden. I called my sale person Geno and told him I was uncomfortable with the report and also because I didn't see the vehicle physically, therefore want my money back. Please note that the vehicle was removed from sale for about a week, they could have sold the vehicle at this time but didn't because of me.Offleaseonly sent me back every cent of my money when they could have taken a portion off. Geno & Mike, my sale guys told me it was not an issue and he will only accept my payment if I was comfortable.

I am scheduled to fly out to FL next month to physically check out the vehicle if its still available or buy another vehicle from offleaseonly.

I am in agreement with Jerry...
"If offleaseonly sells an average of say 500 cars a month, thats 6000 cars a year, Thats 18000 cars over a 3 year period, and the 7 complaints that i have read today date back to 2009, I think ill take my chances. If the casinos had these odds, 17, 993 people out of 18000 would walk out a winner".. !

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Smarty.Marty
US
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Oct 31, 2014 12:37 pm EDT

[censored] man. I'm literally sitting at their parking lot reading these comments and not sure if I should even bother. Smh, what happened to humility and honesty? Everyone is out to make a quick buck at the expense of people's trust. This world is shameful 😟

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nofuddyduddy
Kissimmee, US
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Nov 05, 2014 6:36 pm EST

WOW is right...I have been looking for a [protected] Lincoln MKZ for some time now and not many available in the Orlando area.
Suddenly I come across "offleaseonly" and saw several MKZ's I would like. After looking at several on the wedsight, I considered driving from Kissimmee, to Lake Worth with the title to my beautiful 2007 Ford Sport Track and afew thousands in cash, I just by chance went on line and found these reviews. Damn, thanks guys for saving this 75 year old a trip and many problems...I will not be making this trip and all due to THANKS to YOU folks!

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Tom32165
Hendersonville, US
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Mar 26, 2015 6:22 pm EDT

CAVEAT EMPTOR...don't blame the dealer. blame yourselves! None of you take any responsibility for your actions. Did someone at this dealership force you to sign paperwork or hold a gun to your head. I'm sure the sales staff at offlease have no malice. They are trying to make a living.

Nearly any and all of this information about a vehicle is available to anyone. CarFax, AutoCheck and numerous others. Not just car dealers. Did you do all of your research or were you blinded by a lower price. Is there a reason that most things cost less? Is it lower margins, inferior quality or both?

Happy shopping...do your home work and you won't be on a complaint board crying about some dealer that broke no laws sold you a car at your own free will.

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CaptainJackson
US
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Sep 06, 2017 5:58 pm EDT
Replying to comment of Tom32165

many of the complaints are because customers were misled and outright lied to. Defending scummy con-men shows you to be of the same lot; unscrupulous and untrustworthy. Your review is worthless.

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elidavogli
Palm Beach Gardens, US
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Jun 07, 2015 12:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They scru me really bad about that auto armer waranties and another one that i am not sure what it was 3000 thousand dollar that i wasent aware off ive ben calling them to cancell the auto armer waranties they sad you cant cancell but i dident buy it i wasent aware of that pleasee guys i am so mad that i bought a car from them i wish i dident go somewhere else its more than somewhere else and the cars are all acsident cars

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tacoted
Fort Lauderdale, US
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Jun 09, 2015 12:31 am EDT

I waver about going to this place as well.Recently I called the WPB location and spoke with Seana for about 20 minutes. She was a clear, informative and straight forward as can be.It seems to me FIRST that if you buy a car from OLO dont bother with any damaged cars (ie check carfax) and before you actually BUY the car from OLO pay for a carfax and autocheck JUST TO MAKE SURE.. I'm still hesitant..

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Chef79
US
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Oct 10, 2015 4:11 pm EDT

WOW! I just want to say thank you to everyone. I'm a single mother who has worked hard and saved where I could to put my son and Myself in a better car then we have now. I have been on the internet researching trying to make the best possible choice. I was fully locked in and ready to purchase from Off Lease Only. The same had me completely fooled. So thank you for taking the time to share your stories. I will be taking my hard earned money elsewhere.

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cuso57
US
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Nov 24, 2015 2:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

In 2013, I bought a 2013 NISSAN ALTIMA, model S from OffLease Only Palm Beach, for the price of 16, 000, so I been making the payments of 319.00 for almost 25 months. Today I called the bank to check on the pay off balance, and found that I the contract was submitted for 21, 000, and that I still owe 13, 600.00. Can someone explain that to me?

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joety
US
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Dec 11, 2015 7:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Off Lease only is a scam, they advertise there vehicles are thousands of dollars less then everyone else. All they do is buy the story car at the auction like frame damage, flood history, lemon law buybacks and many other problems. So the price your paying is cheaper then a good vehicle but in the end your buying a car thats not worth half what there selling it to you for. My advice spend a few thousand more and get a real used car. Remember these cars are bought at auction 40% less then a good one.So if a good one is 35000 there junk should be 20000 not 31000. DO YOUR HOMEWORK BEWARE

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PapiPeligro
US
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Jan 24, 2016 6:21 pm EST

I bought a convertible mustang from the Off Lease Only in Orlando and my kids were playing around in the back with the top down and pulled out the previous windshield glass from inside the convertible. You know it was the rear glass because it had the defrost lines in it. In Orlando you can drive on 528 and literally see the chop shop behind off lease being used to supply cars to offlease. These cars are not off lease they are very much wrecked and damaged cars from Auction that dont sell. Its fine as my car is just for rec purposes but if you are going to drive around kids etc. You might choose something more safer.

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WhimpyKid
US
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Mar 27, 2016 11:02 am EDT

I was interested in purchasing a 2014 BMW X3 listed with OffLeaseOnly, however after reading the numerous reviews of unhappy customers, I think I will look elsewhere for a vehicle. I intended to pay cash for the vehicle due to a settlement, but I don't think this company is legit and up front with its customers. This is ridiculous.

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c sanch
US
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Apr 02, 2016 8:16 am EDT

Went to offlease last week to look at a few vw passats. ALL of them were involved in some sort of accident according to carfax.
No wonder they charge 3-4 thousand less than competitors.. They cars I looked at were poorly repaired and not even worth what they were asking.
My advise: Stay Away

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vendetuti
US
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Sep 21, 2016 7:52 pm EDT

Quiero advertir a todos los potenciales compradores de automóviles en la «Offleaseonly»: ¡Cuidado! La empresa «Offleaseonly» actúa deshonestamente al ocultar daños estructurales de los vehículos que ofrece conocidos como FRAME DAMAGE.
En enero de 2015, compré un Mercedes Benz E350 año 2013 en «Offleaseonly» sucursal de Opa Locka, Miami. El carro me gusto. La primera pregunta que hice a los vendedores Many Moya y Ray Rodrigues fue. Como estaba el car-fax la respuesta fue, que estaba en perfectas condicionas salvo que solo reflejaba un detalle muy leve. Pero que el carro estaba muy bien. Que no tenia ningún tipo de problema, yo puse toda mi confianza en la compañía «Offleaseonly» y pague por el carro 33, 003.73$. En marzo de 2016 un amigo se intereso en mi carro. El precio de venta fue de 35, 000$ el tenia la posibilidad de conseguir un crédito con un banco el cual le aprobó el crédito de inmediato. Al día siguiente cuando trasladamos el carro a el banco para la inspección me lleve una gran sorpresa. El banco me informo cuando pusieron los cereales del carro en la computadora que el mismo tenia una modalidad en el historial conocido como FRAME DAMAGE, que lo sentía mucho, pero que con esta modalidad ningún banco prestaría por este carro. «Offleaseonly» me vendió un carro con tremendo DAÑO ESTRUCTURAL, que mas nunca voy a poder vender, esto es una situación muy grabe y fue ocultado deliberadamente para venderme el carro aprovechando que seria una venta que no interviene ningún banco.
Quise arregla el problema con la compañía «Offleaseonly» envíe cartas, me presente personalmente pero mis intentos, no tuvieron éxitos. Me siento engañado, burlado, estafado, no se como definirlo por su dueño el sr Mark Fischer quien se comprometió conmigo y tengo la prueba para demostrarlo que me iba a cambiar el carro por otro que estuviera en perfectas condiciones y que no tuviera ese gran problema con el que me vendio el que les compre.
Nunca compre un coche en la empresa «Offleaseonly» existe el riesgo, de que se arrepienta toda la vida de hacer negocios con esa empresa.

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JohannaR616
US
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Oct 20, 2016 12:51 pm EDT

I bought a car from offlease orlando and was never given a carfax because it had supposedly come in that same day, even though i specifically told the manger that was communicating with me that I did NOT want a car with previous accidents. He assured me that i hadn't been and the first time I took it in to an actual Ford dealer they showed me where it had been and how it had not been fixed properly. Which in return voided my warranty AND the extended warranty that they added at the time of purchase. I called the Manager back and I am still waiting to hear back from them. This was almost a year ago! Now the suspension from where the accident was is messed up and I none of the supposed warranties that the car had will cover it. So i am paying monthly for a car and warranties that are no good. DO NOT BUY FROM OFF LEASE!

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100110
US
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Dec 06, 2016 7:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a 2013 BMW X1 from Off Lease Only at 3531 Lake Worth Rd, Lake Worth, Florida, 33054 for $25, 604.43. The car was sold to me as having one minor accident from the previous owner, this was shown to be by the dealer using Carfax. They assured that the vehicle had no further issues than what was listed on the Carfax. On 12/6/2016 I went to Carmax to trade in the BMW X1, only to find out that the vehicle was listed as having structural damage on Autocheck, thus Carmax would not offer anything over $15, 000. The date of the structural damage was report on 01/19/2016 while at auction with mileage being noted as 33, 186. The purchaser of the vehicle at auction was Off Lease Only. The vehicle was then sold to me months later, mileage 33, 230. This shows that the dealer was well aware of the structural damage at time of purchase from auction, then sold the vehicle with out the mention of said damage to the buyer. This appears to violate Florida State Statute 501.976 (5), the attorney general for the State of Florida has already been contacted and is investigating the issue, along with civil attorneys. I suggest others do the same.

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Joe46
US
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Sep 13, 2017 11:49 pm EDT

I was 'tempted' to get a car there for a while due to the prices being 5% to 9% below 'market'. I've even test driven a car there several years ago but didn't buy it because I was told it was in an accident. I've noticed they put large bill boards up on I-95 and advertise all over the place because they are making huge profits. In my opinion, they ONLY buy and sell damaged vehicles so they pay almost nothing and have the biggest profit margins when they do some minimum body work and resell for 'hear' retail. For example, my new Mustang GT that I wrecked (Performance Pack, premium, nav, etc) and low miles sold for $10K from the Ford body shop due to frame damage. Sure, I could have kept my car for $10K and fixed 'the body' for $3K to 5K ish. However, I was told that with a unibody (all cars have this now), frame damage is always unsafe to drive and needs to go to a salvage yard for parts. Unethically, offleaseonly bids on 'for parts only' salvage frame-damaged unsafe vehicles, does some minor body work, and flips it out for you and I to buy! Take a look at their profit from doing so: Offleaseonly pays $10K to $15K for my frame a damaged vehicle. They put in about $3K of body work, then sell it for $27K. The car is full of mechanical issues due to not actually replacing all of the damaged parts as well as not being able to straighten out the frame (unibody frame damage vehicles can't have the frame straightened). They made $27K - $15.5K = $11.5K since they use their own extra cheap body shop to repair. That is much more profit margin than if they just bought a non-damaged car and resold it for a few thousand more. Most dealers make between 15 - 20% (they pay around 20% less than what they sell for) by flipping good quality vehicles. Offleaseonly makes 50 - 60% by flipping junky unsafe vehicles and doing minor body work repairs on vehicles that have major mechanical/structural damage. It should be illegal.

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Off Lease Only is ranked 6 among 30 companies in the Used Vehicles category