Tom Wood
Reviews and Complaints

Had a disheartening phone interaction with a customer service representative yesterday and left a review on here. Within 24 hours the manager, ***, had personally called to apologize and let me know it was not a reflection of Tom Wood. Although I cancelled my appointment with no intention of rebooking in the near future, this was a kind gesture that restored my faith in Tom Wood. One star to five!

Audi Indianapolis. Despite having complete service records, dates, mileages and receipts, this group tried to deny warranty work. Since the manufacturer had a TSB on the issue, they were forced to do the work. They then falsified information on my vehicles check list, stating the oil had not ever been changed. This despite my records. This group works against the Magnusson-Moss Act, which gives the right not only to choose who we have repair our vehicles, but we can do the repairs ourselves.

Text book bait and switch.I was interested in purchasing a 2018 white Toyota *** LE from *** Toyota. It was advertised as ***. I went to the dealership, test drove and decided to purchase the vehicle. When signing documents, I noticed the buyers guide and "AS IS" they had me sign both says the vehicle I am purchasing does *** have *** warranty, neither dealer warrany or manufacturer warranty.I called Toyota Corporate to verify, they told me the vehicle is indeed *** a ***.

Great service from the initial engagement of leaving my car to updates from the service coordinator. I also like that you can follow the process electronically. The coordinator also successfully advocated on my behalf as I was just over my new vehicle warranty and needed a part that was expensive out of pocket.I also love how the waiting room is set up. Im able to connect my computer and get work done while I wait. Nissan has served my family well. We bought a Rouge, financed the Altima, and leased a Sentra. ?

Called for service due to a transmission/clutch concern. They validated that the issue exists, but proceeded to not do anything about it, because Nissan corporate hasnt acknowledged the issue.Asked to solve a rear seat air conditioning issue, dealer acknowledged the issue, said they fixed it, returned the vehicle, issue not fixed.Nice service options, good service tech communication technology, and even picked up my vehicle at my house, along with *** lovely people, and nice customer service reps, but if you dont solve the problems, its not customer service.Wont buy a Nissan again as a result, and wont work with this dealer when i look for new car.

I purchased a car on line and picked it up in the dark. It was about 10 hours and noticed items were missing from the interior of the car. I was a little concerned but they stand by their purchase. I called the next day and then the next with no return call. I contacted Hank at Greenwood by email and was told basically it was a used cat that cost $30k but they don't honor any anything and basically to bad. RUN DONT BUY FROM TOM WOODS AT ANY LOCATION they don't stand behind their product and now I have spend about $2,000 for my missing items. Go with a company that stands behind their vehicles I have never experience this in my life and trust me I never will again and I hope you don't either. .

I would give them negative if one was there. customer service from management was horrible. They don't care about there customers. I brought in my 2011 Ford F150 and the service performed on the truck was very unacceptable. They got my monies and said that my truck was ready and the truck worked for 2 days after I paid them $808.31 for spark plugs change and transmission flush and gas line flush. The truck was ready on Friday and Stopped working Monday Morning. I did nothing to the truck just drove it home. I called the customer service 800 number and no satisfaction with the service that I received was every resolved and i would not recommend Tom Wood Ford for nothing. They take your monies and get you out the door. Management there has an bad attitude and rude and do not offer any good suggestions on how to fix problems with my truck, They have an hidden agenda to not help people of color. I want you to know that my truck is now no good after the service I received. The engine is no good. The truck was working when I came in and now nothing. they did not check anything they just put in parts and said the truck is ready. I want my monies back due to poor service and rudeness.

Had a no crank no start situation On my *** Explorer when I gave them my car everything work but the no crank no start situation windshield wipers my windows everything two day after I give them my car they called me and told me going to cost me $600 to get my car started 2 more days go by still no car 5 days later I finally get my car back go to I go to start my car and radio my window is taken like a minute to start working That's kind of weird never did that before Next day its raining go to use my window wipers they don't work anymore so called them and they pretty much tell me it's not their problem so I have to take it to electrical mechanic and they fixed all the things that dealership did cause they said they wired it wrong After I gave the *** dealership $700 after they told me was only going to be 600 and the auto electrification only charged me $240 I got my car back the same day and everything worked like it should from the beginning real funny *** I never go there and I don't recommend anybody go there the people are liars and rude $700 life lesson And on my paper from *** dealership says $45 in parts so $655 in labour You can't trust anyone especially dealership"

Wish I could give it 0 stars! I bought a car from them May 8th. May 9th the engine light came on! I contacted the salesperson we worked with. She said she'd talk to her manager. The manager told her to tell us to take it to auto zone and let them know what the codes were. I did, came back with 3 codes related to the transmission. *** said the manager would contact us Monday the 10th. He hadn't called yet so I called around 10am. He said he was going to talk to his friend who works at a *** dealership and would call me back. Didn't hear from him so I called shortly before they closed. He told me to take it to a *** dealer and have them hook it up to see exactly what it is. I asked if it would cost me anything, he said no. I called 2 *** dealerships and they said it would cost $125. Tom Wood was closed by then so I called back early Tuesday morning. He said let me talk to my friend at the *** dealership and I will call you back. Didn't hear anything so I called back close to closing time, again. He said we called a couple places around you (I live 2 hours away) and none will do it for free so I don't know what to tell you. I said you won't pay the diagnostic fee? I literally just bought this car on Saturday and the light came on Sunday... He said no I will not do that... Just spent $22,000 on a car for the engine light to come on woth 3 different codes relating to the transmission the very next day and they so not care... Not to mention they saw my 3 young kids whonride in this car daily and still sold me a *** car.."

Poor customer service experienced with my Nissan NV2500 on July 9. They rotated the tires but did not adjust the tire pressures correctly. Front/Back tire pressure should be 50/80 psi and they returned the van with 80/50 psi! I drove several miles before I discovered the error. I am fortunate the imbalance did not destabilize the heavy-duty van and cause an accident. I also purchased a new battery and paid an extra $65 to have the battery terminals cleaned and sprayed with a protective coating. The terminals were not cleaned and sprayed. I was also told that I needed a front-end alignment which was unnecessary. With 20 years of experience in the auto industry, I know when I'm being misled. In February , I took the van to Tom Wood for a bad bearing noise in the rear. They diagnosed a bad differential and promised to order parts. They kept the van for two weeks, blaming Nissan for not providing a shipping date for the parts. After I complained to Nissan Corporate HQ, the parts arrived the next day - quite the coincidence! I bought the van new at Tom Wood in May . About a year later, the two reflectors in the headlamp assembly became loose. Tom Wood service refused to fix them, falsely claiming collision damage, despite the van having no dents or scratches. During the first maintenance service, they tried to sell me a new cabin air filter for a brand new vehicle. Is this incompetence, dishonesty, or both?

My elderly mother was contacted on an unsolicited basis by this dealership and literally swindled into turning in her old car, having been told that it needed unnecessary repairs, and deceptively steered into an excessive lease transaction. The dealer's sales representative, Cherie Berry-Lamaster, contacted my mother by phone on an unsolicited basis to ask how her car was doing. She mentioned that her current car was making a slight noise, and she encouraged me to bring it down to the dealership to have them look at it. After a few minutes with the car, they indicated that her car needed over $2000 in transmission repairs, but Ms. Lamaster said I could avoid that by putting her in a new car instead. The value assigned to the car upon lease inception - the lease assigns the value of the car - a 2018 Ford Ecosport, at over $29,000. However, the same type of car in a 2020 model can be purchased today for far less. The $3,500 down payment on the lease - while the dealership used the alleged and previously mentioned $2,000 transmission repair cost to get her to consider another vehicle, they had her pay $3,500 to initiate this new lease. Clearly they were not acting in her best interest. The dealership leased a car to my mother who was driving on an expired license. My mother had a recent injury and has moved into an assisted living facility and is no longer driving. Although this transaction took place two years ago - it was not discovered until we (her daughters and son-in-law) were addressing her affairs in preparation for her move. She is a senior citizen that was clearly taken advantage of. Why is a dealership convincing a senior citizen a lease would be the best option for them?

If I could leave a zero star rating I would. I spoke with *** about a used 2018 *** in ***. The car was pretty and I intended to buy it after a test drive. While we were walking around the car I noticed the gas panel was not able to lock. She scrambled trying to get the car to lock that door but it didn't. Instead of admitting the "Certified" preowned car had issues, she told me that no cars locked that panel and that if it was an issue she could try to get service to look at it. If it was not supposed to lock, why would service look at it? The brakes also shook on our test drive. She denied feeling the shake. I was beyond upset at the lies that she had said. I asked her to ask her manager the lowest price they would be able to sell me the car. She came back with a HIGHER price. It was 600 more than quoted over the phone. I told her not to call me unless the price was much lower. The entire time I was on the lot or in her cubical she kept looking at my *** to the point I was uncomfortable (and no, I was not wearing anything revealing). She called Monday saying that the internet price is the lowest she would be able to go? Seriously? On a used car that had a lot of issues? Another sales man berated me for claiming issues with the car when it had passed their "certification program" and was extremely rude. I do not trust you will get a good used car from here. I believe they will lie to your face about anything and everything to rip you off. I understand that's what used car dealers do, but this is worse than I have ever seen prior. Go anywhere else. You will regret it buying your car here. If I were buying a used car I would have walked off the lot the second that gas panel bs happened.

This is the worst company to purchase a vehicle from. This company puts extended warranties (road hazards, key replacements, lifetime power train and wrap around coverages) in your finance plan. They will tell you that they are giving you a lifetime powertrain warranty and all the other warranties mentioned above, and then they add $[protected] to your ***. Their expectation is that you will not read your contract, and you will be ripped off by taking warranties that only they offer, some of which you cannot cancel. If you are purchasing a used vehicle, you should definitely go somewhere else. They sell vehicles that have been in multiple accidents, and they will not disclose this information to you. Be sure to read and ask for an explanation of your car facts. If you purchase a vehicle that has been in an accident, it is not worth much (less than half of what you purchased it for) if you want to trade it in or sell it. They will not explain this. Its all about money for them Check your used vehicle for damage underneath (most people dont look under the vehicle for damage). So that you can request they fix it in what they owe you because if you find something the next day, that you thought was included and could be fixed in your bumper to bumper warranty, they will not fix it.Please understand that bumper to bumper does not include bumpers at all just all moving parts.Once you realize that the warranties they tried to make you pay $5000 for but told you they were giving them to you and you try to cancel, they will bribe you into keeping the insurance, and they will fix the mediocre problem that you requested of them the day after you purchased the vehicle. If you choose to cancel the insurances that they never gave you a choice to purchase, they will not fix the item that they told you they would. Read every word of your contract, ask questions, check your used car over top, under the hood, inside, and even under the bottom of the vehicle. Get everything in a we owe you. Anything missed, They offer no courtesiesits all on you.

First, I have been a long time Tom Wood customer. I have purchased 5 Volkswagens from them. I have never been this disappointed in Tom Wood. But I wanted to trade in Vw #5 in early April . I saw a few cars I liked on the website and set up and appointment to come look at them. I was surprised when the price on the internet was not the price that was quoted to me. I asked them about this and they stated that since you are choosing the 0% option you forgo some of the rebates. So I responded, you are penalizing me for having good credit? And they said no, but we cannot give those rebates because we are trying to make money on the car too. That was the first thing that rubbed me the wrong way. Also, the trade in value they were trying to give me was not up to standard for my 8 month old car that I had purchased at that same dealership in August . So I went to another VW dealership that offered me a lot more for my trade that was in perfect condition as he stated and that charged me the price that was on the website regardless if I was going to take the 0% finance option. I thought I was going to be done with Tom Wood VW after that...but nope! Since my car was so new that I traded in, I could receive a refund for the months I did not use the additional warranties I purchased. These include the tire and rim and a dent warranty. So I reached out to Tom Wood VW on Thursday, May 6th. I was told by the employee I spoke with to send over my odometer statement from the other dealership and that I would have to sign something electronically. I was like perfect! I wrote down her email address and sent it to her within minutes. I never received a call back or email back about the status or when I should sign whatever paper was needed to proceed. So I called many time and asked to be transferred to that employee and when I was not receiving a response from her or an email response, I asked to be transferred to another employee in the finance department. I, then again, left a number of messages with him about the situation with no response. So today I asked to speak with the *** of Tom Wood VW on ***. I left a message and he called me back! I proceeded to tell him about the situation and that I did not receive a call or email back from the first employee I spoke with. And he stated that she was not currently in the office and has not been for awhile. I let him know that I understand, but an out of office email would be nice because I felt ignored. And then he said "I do not need you to tell me how to run my business". And I said, "excuse me, I am not telling you how to run your business, but as a customer that has tried to get in contact with someone from your dealership for 2 weeks and there has been no response to a number of emails, calls and voice messages, that is a suggestion and as a customer I felt ignored". He said, "thanks for the statement, but I am helping you now". Oh, really! Well, I am not satisfied with the response that was given to me by the ***. And as a manager, you should never say that to a customer. I am disgusted at the way he treated me on that call and I will be glad once I receive my refund and I can be done with Tom Wood VW on ***. Never again!

Purchased a car from Tom Wood Volkswagon. Noticed what I thought is a transmission problem brought it back they told me to go to Tom Wood Nissan because they are not qualified to fix. Brought it to Tom Wood Nissan in Indianopolis they said I need a new air intake boot charged me $700 didnt fix the problem, went back and told them its a transmission problem told me this time it was a spark plug problem which is a $800 repair Brought my cat to 2 other facilities for evaluation Tires Plus they told me I have internal failure in the transmission, also brought it to *** Nissan dealer they told me I need a new transmission and could fix it but since its under a protection plan from Tom Wood they would need authorization. Contacted Tom Wood manager *** 3rd explained heneeds to authorize *** Nissan did not hear back from the manager *** 5 th called *** again no return call. July 6th called *** again no return call, July 7th called *** again no return call.

I brought my car to Richfield Bloomington Honda's service depart. on 6/19 for an oil change and to address a soft clutch pedal. When I picked up the car, the soft pedal issue hadn't been fixed. When I mentioned this to Service Advisor *** Prom, he told me that the techs checked the clutch, found no issue, and the pedal needed adjustment. I learned later that this was a lie and fabrication.On 6/21, Service Manager *** called to apologize for the awful service and invite me back to have the issue re-checked. He noted that the service tech and he BOTH aknowledged the soft pedal (though nobody attempted to fix or communicate the issue with me). He offered a loaner car while mine was unavailable.On 6/23, I returned in the AM. No loaner car was given. I returned in the *** to pick up my car, which hadn't even been looked at. I was irate, and *** offered to pay for my Uber expenses. On 6/24, I emailed him the receipts; he ignored my email. Horrible experience.

I purchased a 2017 WRX in May from Tom Wood Subaru in Indiana. A multipoint inspection form for VIN # JF1VA1F67H983330 was provided, inspected by an advisor and a technician. The report on May 10th, showed no issues with the A/C condenser. The inspection levels included 'checked and ok at this time', 'may require future attention', and 'requires immediate attention'. Inquiring about the air conditioner, I was assured it was fine and was offered a warranty plan for wheel scuff marks. The warranty company, however, declined replacement. Later, I was informed the clutch required a $1800 repair, not covered by warranty, despite being marked as 'may require future attention'. It appears they sell cars with potential costly repairs. I am seeking a refund for the service.

In December my husband and I purchased a *** Traverse. We drove from *** to make this purchase. The car checked out fine. We drove around and then decided to make the purchase. The car came with a clean title and maintained. There were no lights on. As we purchased the sales associate said we are unable to offer any type of warranty. Since leaving the lot the check engine and the battery light have came on. We have had this car for only about *** days maybe. We were cash customers. We went for a diagnostic and the list of codes that came back was so long. The service man said it looks like someone cleared out all the codes before selling the vehicle. Which to be honest they kept it for an extra day before we were able to pick it up. I'm not super upset because we made a decision based on incredible reviews and were treated with care. But I do feel this should never happen. Selling used cars is one thing but selling cars to families that are unsafe is sad. We now have a check engine and battery light on. Anything could happen while driving this vehicle and I have babies.

I purchased a vehicle at Tom Wood Volkswagen on 05/30, we agreed to have final price due (trade difference) at $320.20, $200 of which would be paid in cash. The remaining $120.20 would be put on my debit card. Tom Wood then proceeded to charge me $1,306.25 on my debit card. I notified them the following day that i had been mis-charged. They apologized profusely and promised to refund the money ASAP. i called them about every other day and they always promised to refund it. until about 2 weeks later they pretended they knew nothing of the situation. I then contacted my bank, ***, to dispute the charge through them. They reached out to Tom Wood, after i provided my bank with a physical copy of the Bill of Sale showing the amount to be paid out of pocket as $320.20. Tom Wood then provided my bank with a PDF showing a totally different amount ($1406.25) and they told my bank that i was charged $1306.25 on my card. *** proceeded to tell me that there is pretty much nothing they can do since the dealership has differing paperwork than what I have, even thought i have a PHYSICAL COPY, and not a PDF on the computer (which can be altered).

I purchased a 2010 dodge journey from them in Feb 2020 they have been trying to fix the problem with it since me owning it 3 weeks this last time it has set in tjeir shop 5 weeks straight for us to go pick it up still not fixed! So they finally offer to trade the loan for another vehicle after I spoke to my finance company and they wanted them to pull the loan. So I agree to get a 14 equinox off of them this was on Friday the April 17th they had to fix some issues first so been waiting since then for them to let us know its ready we called them 4 days straight they never answer or call back! Foe them to finally call us today and tell us the equinox has sold! Finance company told me all they was waiting on was me to sign the paperwork on it because they was transferring the loan.. So not only did they sale me the 2010 dodge journey that was a lemon they messed me over on truing to make it right! The journey had been in there shop 3 times for the exact some problem they could never get fixed first was a CV acle and driveshaft go pick it up no not right then sits for 5 weeks they replaced a transmission nope still not fixed same problem... I want another AWD SUV not a car they need to make it right!yo

I purchased a Nissan Kicks 2020 on Feb 29, 2020. I received only one key and another key was not available but I would have it later. So I was waiting and on March 13, i went back to the store but the key was still not available but i was told to wait for the key man came to my home for making the key. I did not hear back after a while so I called to the store in order to schedule with the key man. I was told the key was ready and I could pick it up Because of the pandemic, I did not have a good chance to go until July 4. I went to the store, I let the salesman put the key in my trunk without checking it because of the social distancing. When i got home and discovered the key is not working. Then I called to the store but was told the wrong key should have returned to the store first. I worry that once I return the not working key, my problem will be forgotten and I could not prove it. I suggested I trade in the not working key once the working key is ready. But the request was turned down. Then I texted to the store i would agree to return the wrong key if I have a written confirmation that the store owes me a key but so far I have not received any reply. I do not know want to do so I am writing to seek for your help.

My Ford wouldn't start. I tried to jump it, and it still wouldn't start. I had it towed to Tom Wood Ford, as it is the closest Ford dealer to me (Castleton-area). They told me that my battery was dead, and needed replaced. This alone would cost in excess of $350. I told them I could do it for much less at ***, and use my zero-interest (6 months) *** card. So, they charged me $79.95 for the diagnosis, I picked it up, and (somehow?!) they were able to successfully jump my car and get it started!? I called my father-in-law and we decided to check it out. We removed the battery in my Ford. What we found was something shocking. The battery had a massive amount of visual corrosion on the negative-terminal. Although the dealer told me they checked-out the entire electrical system, they missed the most basic aspect... How can anyone indicate that a battery outright needs replaced, with a battery terminal corroded as it was? The service slip even said that the battery tested good and that it was clean?! After repeated texts to the service manager, they refuse to give me a refund; much less make any offer of concession, other than their admitted failure to indicate the battery didn't test clean: because of a keystroke error (in their computer system).

I bought a 2016 dodge charger from tom wood ford they said did an inspection on the car before I bought it I took it home had a bad wheel shake in it contacted them took the car back it had 2 bent rims which should have been found on Inspection as they say they put brakes and new tires on the car.I only had the car a couple months and dont drive it much I have tried to contact tom wood for 3 weeks I kept getting told someone will call me I finally got called back I'm having more issues with the car now when step on brakes it shakes took it tom wood 3/30 I have extended warranty on the car they checked it out and said I have warped rotors they think are in the back and I was told when bought the car new brakes all the way around on the car and new tire and was informed today that they only did front brakes so less they 2,000 miles later the back rotors are just gonna warp and I asked the shop manager about them inspecting the car before they sold and didnt notice it had to bent rims that says they did inspect the car properly and now I have to put money in a car I just bought that is having issues after they suppose to inspected the car brakes rotors dont warp that easy if the brakes are still good.This company has lost my business as I dont spend money for poor service and not will to correct the problem only owning the car a couple months.And knowing there was failed on the Inspection of a car that had bent rims that they kept the car a week to have the rims straighten instead of replacing

Hello owner of Tom Woods Collision My vehicle has been in your shop since August 3rd or close to it.And it appears I have been given nothing but excuses has to why my vehicle is not completed.We have renting cars from Enterprise Rent-A-Car, though you have rental vehicles, and we have never been offered ONE.In September your shop requested a supplement and it was approved yet we were still given delays, but no car, nor a rental.Called many times to ***, only to receive more delays- Parts not in, Covid-19 is the excuse that you continue to use, but the money was approved and no vehicle, Nor a rental.In December I was given a little hope as the parts were delivered, but still no vehicle, nor rental to assist.***, said we're in the process of putting the vehicle together, only to have delays moving my vehicle to the paint shop.Probably the end of December sounds like a better date.Happy New Year, *** the new manager says we need another supplement, which means the car was not in production to be completed and I still have no vehicle nor offered one.Maybe this was my fault for accepting this company to repair my vehicle without totally checking you guys out.Maybe this will reach someone who cares about Tom Woods Collision or cares about customers vehicles, if not perhaps Tom Woods Nissan, complaintsboard.com and or the courts can get involved as this is definitely a unreasonable amount of time for repairs.*** Event Number: PA0019147477 Claim Number: Y3GAC25148 Lost 7/31

The Discovery was beautiful the day I picked it up. After one carwash several scratches appeared that weren't visible before. Im guessing they used black polish to hide the imperfections.Then the key fob stopped working, even after changing the battery.A few days later, the plastic casing that holds the driver's seat broke loose.Dealership didnt return my call for service so I drove up in person and *** was happy to order the replacement, telling me it would be there the following week. (The following week I followed up and she said it would be the end of April.) *** I was there I pointed out a molding on the roof was flipped up and not secured to the roof, the trim around the passenger side wheel well popped out a d a trim piece on the front windshield was loose. She said shed call when the seat part was in. Two days later I went through the carwash and water streamed in on my left shoulder, coming from the door. This is when I was sure I had been sold a lemon! I emailed *** since I now have her direct contact and she said the piece for my seat was in miraculously and that they'd fix the three trim pieces and the water leak. After a week of getting the run arou d from the gen *** sales mgr and used car *** they agreed to buy it back for what I paid so long as I bought another car at full price. During that week, I was able to obtain records showi g this was not a lease turn in but a damaged car bought at auction with interior full of water due to failed windshield seal. *** my sales person LIED. I picked up my car today so I have proof of the issues with this car and want a full refund of $56,312 or the difference of what I have to trade it for at a loss with another dealership.

We bought a 2015 Ford F-150 King Ranch from Tom Wood around March (cost close to $30k). For price of investment, a customer expect a safe, reliable vehicle. If I had not mentioned a few safety concerns on the truck before buying it/signing contract, the dealer would have sold me the truck "as is", as Sales representative never mentioned truck would undergo inspection. Inspection was also suggested by customer. This felt odd to me to bring safety issues when it should be a Tom Wood's primary focus to have "Honor, Integrity and loyalty" towards customers. Those safety concerns were: brakes (pads/rotors) tires too worn alignment/steering (steering wheel off-center when driving straight) smoke coming from engine compartment (leak somewhere) when car at idle or when at a stop light. (Smell is so strong, windows have to be rolled down to get fresh air for passangers and odor to clear cabin). To which the dealer only addressed the following: Replaced (2) brake rotors and (2) set of pads Replaced (4) new tires The alignment/steering and smoke coming from engine compartment issues have not been resolved to this date. Truck has been back at Tom Wood Ford on 96th Street for further inspection and they have found "nothing" on (2) pending issues. I know these issues are not normal at all, as my other truck doesn't smoke from engine compartment when at a red light or at idle, and my other car's steering wheel is straight and not off-center when on a straight road. Also, I recently started seeing a tire on my truck lose air pressure more and more frequent at a high rate that made me think I possibly had a nail or screw. Once I took my truck to a tire place, I was shocked by another issue the dealer must have known before they sold me the truck and didn't address properly: A damaged/bent wheel/rim. This should/would have been noticed by Dealer when they replaced the old tires with new ones on my truck; also because some sort of JB weld or a temporary patch was performed on damaged rim (This was discovered when truck taken to Discount tire and they showed me the issue of air pressure leak). I would think it be normal procedure to "inspect rim integrity" before even installing a new tire. Selling a customer a vehicle with a damaged rim, bad steering/loose alignment and engine bay compartment leak (to cause smoke randomly at stops), all being safety concerns, does not represent "Honor, Integrity and loyalty" to customers. I am no longer in the Indianapolis vicinity to return and get my truck fixed, but I am near another Ford dealer.

On 10/05 my HRV was taken by wrecker to Anderson Tom Wood Honda for service. My transmission failed. I contacted the service dept. on 10/06 to determine what the issue was. I was told via telephone that the transmission was gone and that a new one would be ordered. I inquired to the price of the repair. I was told via text by employee that he was waiting on information from the parts department 10/07.10/08 via text I was asked about my purchase of my car. It was purchased from the same dealership. It was maintained by the dealership as well. I questioned if the was covered under drivetrain warranty as my car was still under mileage for the extended warranty. I was told on 10/12 I would receive a call later that day to keep me informed. No call just a text at 5:21 pm stating they were attempting to get this repair to be covered under warranty. Car had to be inspected by extended warranty appraiser. I was told the appraiser would be in on Thursday/Friday. On 10/15 I texted employee contact at 4:30 to see if appraiser had been in.I was told 10/016/202 the repair was approved over the phone. I was told I would be given a rental for 5 days at cost of 35.00 a day for which the dealer would cover. On 10/16 @ 4:30 inquired what my cost would be. At 10/06 I received a text that my cost was $100.00 deductible and additional cost from car rental. On 10/21 I requested an update. I was told via text that the Transmission would be in on Thursday and it wouldn't take long to install it. The employee stated he expected the completion to be completed still that week. It wasn't and I had to return the rental car although I was told by the employee that he called and got an extension on the car for me. However the rental car called me and told me I needed to return the car. I returned the car on 10/23 because I was told I would to pay for the car. Upon returning the car was I was charged $168.00 ish to which I was informed that the dealership for reimburse me. On 10/26 I requested update - to which I got a response state they were waiting on a bolt to be shipped from CA. On 10/27 I was told I would need to come in and pick up a loaner. I received a text on 10/23 @ 3:51 pm that they loaner was back and available for pick up. I went immediately to pick up the loaner. I was taken to the loaner by the service manger. The car was returned filthy. The manage picked up trash out of floor board and handed me the key. The car had not been cleaned or sanitized. We in the midst of the Covid pandemic and they gave me a dirty car. I was upset but needed the car. On 11/03 I was contacted via text, Transmission is ready to be picked up. I questioned if this meant car would be ready for pick up. Before lunch the next day was the response I got.On 11/04 @ 2:40 I texted for an update as lunch time had come and gone and no contact made to me. I received a call from employee at 4:45 telling me my car was ready. I rushed to the dealership and got a call from the employee asking if I was coming to get the car or could it wait until the next day. I told him I was on my way. Once I arrived the employee was very agitated that he was still at work. I heard the ONLY REASON he was there was because of me. Very unprofessional. We discussed the repair. He kept reiterating that he was missing his personal time because he was stuck at work. I asked about the reimbursement of the car rental of 168.00 ish for the car rental I had to pay. He stated I didn't have to pay anything. I showed him the charge on my bank site. He had to make call to his manager see how that would be handled. He stated that he wasn't sure how to do that but if I would call tomorrow I would cut a check for my out pocket cost on that. Then he handed me the bill for 448.00 ish. I explained I was told the my out of pocket cost was $100.00. Where was the charges coming from? He stated that there was parts that wasn't covered by the warranty. I asked why I wasn't consulted about the additional cost. I wasn't prepared for anything other than what I was told. He stated he couldn't let me have my car until bill was paid in full. He offered a finance plan for me to apply for. I explained that I shouldn't have finance anything. I was assured my only out pocket expense was 100.00. I ended up apply for the finance because I didn't have full amount available to me on this day. I was told I was finance for $2500.00. I made a payment of 25.00 via debt card so I could get my car. I left very angry. I called the service manager the next day. I went to dealership and asked to speak to manager. I was going to express my dissatisfaction with the employee's attitude and to get my money back. I ran into the service manager, he talked to me, I expressed my concerns over the employee's actions and the fact I was told that I wasn't consulted about the additional cost. I was told the day of the pick up it was only 100.00 then I got the additional cost added. He stated he would speak to the employee and would investigation the additional charges. The next day I received a call after I left him 2 messages stating the he was having a check cut for me. I have yet to receive my reimbursement and I called every week and I keep getting told the same thing. The accounting dept is working on it. It is now December 17 th. I have called and left message to speak to the Dealership Management. I have not gotten a call or my money back. I feel that I have done my due diligence & given the dealership time to rectify the situation.