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Olive Garden Complaints 1105

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L
3:09 pm EDT
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Olive Garden take out

I placed a take out order of one large salad on saturday, june 2, 2018 at the pittsburgh mills olive garden. I called ahead and gave my order and what time I wanted to pick it up. When I arrived the girl had already placed most of the order in the bag and told me she had everything in it except the plates and silverware which she then put in. She also put in a small bag with the cheese and mints. When I was removing the items from the bag the girl did not put in the 12 breadsticks which came with the salad. I called and spoke with the manager who asked several questions and proceeded to inform me he would send out a gift card on monday. It is now one week later and I have not received anything. This was my first and will be my last time to do takeout. If you did not plan keeping your word, don't tell the person you are giving them something and dont send it.

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4:02 pm EDT

Olive Garden service

I arrived for dinner with a friend at 4:09pm. We were greeted by two friendly host and seated immediately at a table per request. After trying to call for a server on the tablet provided at the table. A server came over at 4:20pm said our waiter was coming and he was busy, but he would take our drink order. He brought our drinks and at 4:26pm and then waiter came over and stated he was sorry but this was not his table and no one asked him to wait in us. I immediately apologised for lack of communication at his expense and said its ok we can wait for our waiter. Next the manager comes to see what is the problem. We had no problem. We were seated quietly waiting to be served. I then said it's ok we'll go. I get it sometime when we are serving customers it can get confusing with lack of communication. I just wanted them to understand that we all have to treat customers kindly if you want them to frequent your business. And never make excuses on why something isn't your section when there ate only 2 table with customers in the section. You may miss out on a generous guest.

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4:17 pm EDT
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Olive Garden hostess

Hi I have been in too your store quit a few times and the times I have been in I have dealt with the same hostess girl and she always has an aditude and she's has made so racial slurs toward us and I have filed a complaint multiple times about her I really enjoy coming to your restaurant to eat but I don't wanna come any more since last time I was in their your hostess named betta like a fish was very up tight with us and had an aditude with me and then used a racial slur on my wife that was very uncalled for I even told her that and she said what do you expect from me to be seated right away you n word she said to me then seated a white couple immediately both times I'm sorry but that is very racist to me I will not be returning to your Olive Garden again

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aare
US
Jun 07, 2018 4:29 pm EDT

Why do people who have the spelling and grammar skills of a nine year old child call grown women girls? Most likely the white couple was there before you and or made a reservation. Something you are forgetting to mention.

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12:26 pm EDT
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Olive Garden ugh worst ever

Has corporate ever made a visit to the Olive Garden in Columbia, MO? We just moved here from Houston where we were regulars at Olive Garden. I was so incredibly disappointed when eating in Columbia. The food was beyond inedible and the store smelled of rotten trash. The chicken gnocchi was gray and looked like dirty dish water. My husband who usually has 2 or 3 bowls couldn't even eat it. Will definitely not be going back which is a shame as it was our go to.

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10:41 am EDT
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Olive Garden fruit flies in the restaurant store #1327 louisville ky

This is less of a complaint but rather a call to action. Over a month ago, May 1st and 2nd, I ate dinner there two nights in a row. On both nights my dinner was interrupted by the buzzing of fruit flies trying to get in my wine glass. Fast forward to to last night, June 5th, I'm having dinner at the same resturant and the fruit flies are still there. Obviously the local management has not been able to solve this issue. Maybe it's time to get some upper management involved.

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8:14 pm EDT

Olive Garden food

Last evening (6/5/2018), my husband and I debated whether to go to Red Lobster or the Olive Garden. We chose the Olive Garden, where we hadn't been to for several years. I always loved their salads and that is why we went there. Waitress tends to our table, right off the bat, apologizing that our service would be a little slow as there was training going on in the back. She brings our salad. We dished it out onto our plates. No onions, tons of croutons, the salad dressing was too tart, was more like a grocery store salad dressing, not like we remembered our previous salads at all . We asked the waitress where were the onions. She said they ran out. Well, that's not our problem. She did comment that the kitchen should have sent someone out to get some. So, a salad with no onions, and tart dressing. The start of our meal. Our main course was okay, however I could taste it all night long after I went to bed. Our bill came to $40.83, plus tax & tip. A high price to pay for having a horrible salad. We do not plan on going back. Sorry

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6:30 pm EDT

Olive Garden my manager

Hello Human Resource,
My name is Lillyana Stovall and I am employed at the Olive Garden Store 6413 at 14231 E. Sam Houston Parkway Houston, TX 77044. I have been an employee at this store since it opened in March. Up until this today, I felt very great about my job at Olive Garden. I love what I do and the people I work with. However, today while working my shift I was made to feel embarrassed, singled out, attacked, and endured racists comment from my manager. Last week on Thursday I was told that I needed to make bread by Kim the manager. I went to make the bread even though I was cleaning my station after closing. I followed directions from my Manager, but, when I got to the station someone was already making bread. I went back to inform Kim of this, and she snapped at me saying, "I told you to make it!" I did not want to get in trouble, so I went back and made the bread. Then on Sunday, I was told that I was being written up for not cleaning my station. I was very confused by this because I know I cleaned my station and was checked out by Juan. I never leave my station unclean I even stay late to get it done correctly. I try to always do the best job possible, because, I value my job. I just wanted to move on but today while at work I felt like Kim was acting very inappropriate with me. She asked me to come talk to her. She took me to the dining area and asked me a few questions about how I feel about my job. When I tried to answer the questions, she accused me of having attitude. By this time, I started feeling uncomfortable and maybe even attacked. I especially, felt attacked and embarrassed when she started asking who raised me and how I was raised. I could not understand what this information had to do with my job. Then adding more insults, she stated, "Black people are already looked down upon and I should not give them a reason look down on us more." I felt this was a racist statement and had nothing to do with my job performance. I also, felt very shamed in front of other co-workers she could have taken me into the office to talk to me. I was told that my co-workers could hear her raising her voice at me. I am writing this compliant against Kim because no on should endure what I felt today. I wanted to go in the bathroom and cry. I hope this does not get me retaliated against but feel something should be done. I am writing you because she is my store manager and who else should I tell

Sincerely,
Lillyana Stovall

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12:16 pm EDT

Olive Garden the service at olive garden on virginia beach blvd. va

Had the 3-to-5 early dinner, you would have thought we wanted a free meal. The waitress was not friendly just, ok what do you want. Long wait for food. Never saw her again . Second waitress was nice & efficent. Third one was ready for us to go . Will not go to Olive Garden again. But will tell all my friends about the experience.. Olive Garden was my favorite restaurant but not now. Our bill was $23.00 that wasn't a drop in the bucket for us.

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7:48 pm EDT

Olive Garden service

Went to Olive Garden today for lunch, ordered pizza bowel and bold your own pasta. We're there for 20 minutes before we got drinks and 30 minutes before we got our salad . The waitress was apparently new and when she brought the appetizer it was wrong. It was a very disappointing experience. We will not be returning to that Olive Garden, the manager apologized but by that time the whole meal was ruined and we had lost our appetites

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8:42 pm EDT

Olive Garden service and food quality.

My daughter and I were driving through Illinois on 6-3-18, and stopped at the Olive Garden on 1701 East Empire Street in Bloomington, Illinois for a take out dinner, and continue with our drive. The first issue was that the guy behind the bar to take carry out orders was rude, and said he'd be with me shortly, no eye contact, and a chip on his shoulder. He continued goofing around with other employees and fiddling around behind the bar. A girl ended up coming from the back and took my order, she was laughing and said that they were about to run out of bread sticks and someone was driving to Peoria Illinois to pick up more. When receiving the order I asked for some salt and pepper packets and the guy said they were in the plastic ware bag. I took our order to the car, and we began driving. My shrimp was nearly raw and very rubbery, the pasta was starchy and overdone, with an incredibly small portion. My daughter ordered plain fettuccine alfredo but it looked like there was chicken in it, but it was bits of overcooked cheese sauce? There was no salt or pepper packets like promised. My daughter ordered an extra side of alfredo sauce and the container was filled to, at most, 1/3 of the way and it was very runny and tasteless. The bill was a very overpriced $36.85.

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7:10 pm EDT
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Olive Garden service

So just ate at your olive garden in st.cloud Minnesota food was amazing service was terrible had to wait 10 minutes after we got are food for our silverware she seemed like she didn't know what she was doing they were understaffed so they didn't have sections were there tables were close enough together to work efficiently then when check came they didn't bring enough change back when I brought it to there attention they pretty much laughed at me while they were walking away needless to say probably won't be returning

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Update by Alicia Schueller
Jun 03, 2018 7:21 pm EDT

Food was amazing service was horrible waited 10 minutes after we got our food for our silverware they were understaffed and did not have them in sections instead they were running all over the restaurant when the check finally came I didn't get all my change back so brought it to managers attention and she laughed at me as she walked away to fix it

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5:13 pm EDT

Olive Garden dirty eating utensils and wine glass

Visited my local Olive Garden Restaurant this Sunday evening only to be given a dirty set of eating utensils that were hand wrapped in a napkin. Manager is as called over to my table and shown and was given another set. While eating my dinner I then observed that the wine glass I was drinking out of was also had noticeably food on the outside. Manager was called to the table again and apologized and removed the wine glass. At this point we asked for our check and decided to eat the remainder of our food at home. Very disappointed with my visit and even more so how the Manager on duty handled our experience this evening. I will not visit this location in the future.

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K
1:49 pm EDT

Olive Garden the food and service was good it was where they sat us.

Being only 2 of us, we were sat in a room of kids. They were loud and screaming, it really makes for a tense and not so nice dinner date with your spouse. We sat there listening to the screaming while trying to enjoy our meal. The hostess needs to pay more attention when sitting a couple compared to families. It doesn't matter whose turn it is next, do the couple a favor and sit them in a quieter place.

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9:44 pm EDT

Olive Garden dessert to go

I had a decent meal even though service was a bit slow. Afterward, my wife ordered a piece of chocolate mousse cake to go for later in the evening. A few hours later, at home, she opened the to go box to find that it was a plain piece of cheese cake! Returning it tomorrow will only get a refund. Simple paid for order to fill. It's not about getting a refund for a slice of cake. We spent over $80 on dinner and the cake was only like $7. I'm upset that we were ideal patrons and spent a decent amount and left a good tip.

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L
1:59 pm EDT

Olive Garden smell problem and water on floor in restroom

Extremely sour smelling restaurant as soon as you walk in the front door. The hostess is always a problem. This particular one was more interested in coworkers coming in to visit than the customer in front of her.
Visit today Lincoln NE location at 11am June 1 2018.
I excused myself to go to the restroom when I arrived and waiter was prompt.he took my order when I arrived, I went to restroom..water all over floor...
I came back and my silverware was Missing and everything put back like I wasn't there.
I mean wth. They didn't give me 10minutes...before being rid of me.

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Update by Lxo
Jun 01, 2018 2:03 pm EDT

This is in Lincoln NE!

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5:06 pm EDT
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Olive Garden no discounts for seniors, no lunch discounts and no recognition for birthdays

On 5/29/2018, at about 11:30am, l decided to take myself to lunch for my birthday.

Ordered the chicken lasagna. Wasn't aware, I had to pay for the sauce and the meat separately. Deeply disappointed.

Was told you don't give discounts to seniors, lunch prices are whatever you see on the menu, and no birthday recognitions.

I'm under the impression, you want to get every penny you can get out of customers.

Will not be returning.

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What The Heck 85
US
Jun 01, 2018 11:12 am EDT

If you can't afford to pay, don't go out to dine. Of course they want to make money, that's why they're in business!

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greae
US
May 31, 2018 5:12 pm EDT

If you cannot afford to pay full price then do not go there. Why should you get special treatment just because it is your birthday or because you are a senior.

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4:57 pm EDT
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Olive Garden service

ordered 75$ worth of to go food took 45 min had to tell her stuff was missing . went back in to ask for a simple bowl of Alfredo thinking it would be offered free for all our trouble but instead got talked to hateful and my husband ended up paying 5 more dollars for a spoonful of alfredo..never again.manager needs customer relations class.they should have tried to make us happy instead of making us mad, eating cold food and being hateful

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greae
US
May 31, 2018 5:01 pm EDT

Most likely due to your poor English they did not understand you and that is why stuff was missing. Why should they give you something for free because of your poor English? Offering something for free is a gesture of goodwill. Demanding something for free is rude.

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C
9:27 pm EDT

Olive Garden poor service with waitress

I was in Olive Garden today 5/30/18 waitress name Brenda from Bakersfield ca... celebrating my boy graduation and service was not good bad really bad service waitress didn't even offered to pick up plates or offered more drinks she was races when the billed came she wanted a tip and I don't have a problem as longest I get that service and attention I ask for a bag and she rold her eyes at me that is not costumer service?

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greae
US
May 30, 2018 10:39 pm EDT

You have a mouth. If you want more drinks speak up. She is not a mind reader.

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B
4:41 pm EDT

Olive Garden horrible salads/ service

We went for lunch to the Olive Garden located at 78th and Cicero in Bedford Park Illinois at around 1:30 on the 30th of May and the service that we received was poor but understandable but the food was horrible the salad look like it had died and maybe came back it was very very old and the service was just so slow and bad I had sympathy thinking maybe it was her first day but then found out no it wasn't never even knew her name because she never told it to us so it was very horrible the salad was just disgusting and then I was a little upset my daughter had paid the bill and did not even get the receipt so that I was able to find out the server's name and maybe call back or do a survey on there to let them know that management needs to keep up they do offer unlimited salads and soup so I do feel that their salad should been more presentable I mean tasteful even looked better

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8:00 am EDT
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Olive Garden Theft of personal property, I am a customer that goes there 6 days a week for 3 years and I had some things stolen off the table

We are a customer for approximately 18 years and have been a very steady customer for the last 3 years at the Wayne OliveGarden location going 6 days a week and have got to know the staff and managers very well and we were awarded customer of the year last year . On Friday evening May 25th 2018 we ate dinner and I had some personal property (electrictronal equipment for my television) on the table and me and my dad got up and left, leaving the stuff on the table, when we got in the car we realized that we left the items behind and immediately called up the Olive Garden and spoke with The manager Nigel who we are friendly with as my dad has known him 18 years and he checked with the server Juilo who we also are friends with we thought and Julio said it wasn't there . Nigel then abruptly said it was gone and he blew me offand acted like he didn't care and hung up the phone . I also spoke with Julio on the phone and he said it was gone and hung up the phone rudely . I called back 30 minutes later to see if anyone found anything and I spoke with manager Nigel again and he expressed annoyance that I called and said the stuff is gone and acted as he didn't care. We went back to the restaurant on Saturday and Nigel was there and would not speak to us and we spoke with Julio and he said a lot of things get stolen from here and basically said it was no big deal. We went back to dinner Monday and Tuesday and spoke about it briefly to some of the servers and they are acting as if they know who took the stuff but are not saying much but are aware of the situation. We are extremely disappointed in Nigel and the entire staff at the Wayne Olive Garden as we thought after all this time we had friends there as we tip extremely well to all the servers . We are not coming back as we disappointed and disgusted at what transpired and that nobody cared enough to look into the matter, instead we were rudely blown off . Multiple servers knew we had the stuff there and were non caring that it went missing as we had considered everyone friends

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Don'tBeAMoron
Don'tBeAMoron
Tyler, US
Jun 19, 2018 5:18 pm EDT
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Seems like the OP was daft and deserved to lose their property.

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Fine Young Aiden 2005
US
Jun 20, 2018 5:49 pm EDT
Replying to comment of

It was not weed, it was a crack pipe. I am the one that stole it and I with the money I bought my very first crack pipe. But it was not on Ebay, it was on Craiglist.

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Fine Young Aiden 2005
US
Jun 20, 2018 5:50 pm EDT
Replying to comment of

The crack pipe was sold on craigslist as well. Guess they did not check that they were selling legal things.

RemoveWithReason
RemoveWithReason
US
Jun 09, 2018 8:47 pm EDT
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The original poster being a complete [censored] aside, who the heck eats at Olive Garden 6 days a week for 18 years? Let alone, eats out 6 days a week in general? I can't say Olive Garden's food is that good. Least to mention, they are throwing away an astonishing amount of money with their dining habits. It explains why they expect their "electrictronal equipment" to not be stolen when abandoned in public.

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wicked_00
US
Jun 08, 2018 8:41 pm EDT

so i made a typo... lets hear all the cruel name words for a typo now..

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wicked_00
US
Jun 08, 2018 8:40 pm EDT

I am actually shocked about the comments left her regarding this situation. I used to work at Olive Garden. If a customer left personal belongings on the table or anywhere the items would be taken to a secure place and noted. If the customer was to call back to inquire about a left personal item hey would need to identify it and it would be returned. It sounds to me the staff stole it and everyone wants to blame the customer for being treated in a poor way after calling to ask about the left item thinking after years of being a good customer there would be absolutely no problem there with any staff stealing anything left behind. They were clearly saying food things about this Olive Garden location only to be treated very poorly when theft was an issue after leaving behind an item. Many things are always forgotten at places of business and there are policies and procedures to follow by each employee and rudeness is not one...I am ashamed of the comments left here!

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Brittney Lucas
US
Jun 08, 2018 3:09 am EDT

Breathe I didn't say that anything could be done about it I just said I feel bad for him and that maybe you should have some empathy other than attacking him because it's happened to all of us at some point

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wicked_00
US
Jun 08, 2018 8:42 pm EDT
Replying to comment of

how about the place of business taking responsibility... i see nothing wrong with the post and see you as being very cruel

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wicked_00
US
Jun 08, 2018 8:43 pm EDT

I agree with you Brittney ...some people like to insult and make comments that make no sense at all

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Brittney Lucas
US
Jun 08, 2018 2:31 am EDT

Wow, I can't believe what rude people are on here. It is not your fault for having your stuff stolen. You were in a place of business were your property should be safe to leave while there. And as for the people saying it's your fault, wait until that [censored] happens to them... Don't say I'll never happen, because I've never met a person who hasn't forgotten something before or hasn't had their [censored] stolen once.

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greae
US
Jun 01, 2018 2:10 pm EDT

It is not like he does not care. He has other customers . He is not being paid to babysit your property. It is not his job to look after your job, it is your job. The only person you should be disappointed in is yourself for being so careless. Grow up. Take responsibility for your actions instead of getting angry at others. Trust me you won't be missed. You have a very childish attitude. FIrst of all you refuse to take any responsibility for your carelessness. Then you have one bad experience(that is YOUR fault) and you won't be back. Trust me you immature child you won't be missed.

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Author of the review
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Bri ron
US
Jun 04, 2018 7:43 pm EDT
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Replying to comment of greae

Nobody asked anyone to babysit my property and you clearly are the one who needs to grow up abd for your utter lack of understanding of the situation you areca disgrace . You would think if i left something on the table there would be decent people around to turn it in not steal it . Obviously i was wrong for thinking anyone would be decent enough to turn it in and you certainly are not decent by your messed up thought process

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Author of the review
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Bri ron
US
Jun 05, 2018 5:36 am EDT
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Replying to comment of

You are unbelievably ignorant and your lack of understanding is appalling and your lack of humanity is a disgrace to this country and you are exactly part of the problem that if people were kind to each other we would not be having this conversation, have a nice day .

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Author of the review
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Bri ron
US
Jun 05, 2018 9:51 am EDT
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Replying to comment of

Again your lack of class and humanity and saying that people at the olive garden cannnot be trusted as you dont dare leave something on the table or it will be stolen your ignorance is amazing and dangerous

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What The Heck 85
US
May 30, 2018 11:36 am EDT

It's obvious that a diner stole your item because you were too stupid and thoughtless to take it with you. This is not the staff's fault. The other staff probably know about the situation because they were warned what a whiny pain in the [censored] you're being over a situation entirely your fault.

Also, please learn proper punctuation use. Your utter lack of skills makes your complaint even more painful to read.

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greae
US
Jun 01, 2018 2:12 pm EDT

I think we should lay off of him. The fact that he has bad punctuation and is too immature to take responsibility for his actions shows that he is only nine years old and does not know better.

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Author of the review
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Bri ron
US
Jun 04, 2018 7:36 pm EDT
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WOW. Wake up, punctuation class is over, if you think this is about punctuation than you are really missing the point and the education system has failed you . This is more about common decency the lack of proper protocal when an item goes missing and the complete lack of humanity, for you to imply by me forgetting something on the table it’s ok for someone to steal it instead of turning it in is appalling and disgusting on your part . I actually feel sorry for you if you think that way .

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Author of the review
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Bri ron
US
Jun 04, 2018 7:54 pm EDT
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Clearly the only one stupid is you with your utter lack of decency and ignorance and total lack of humanity . I understand i should not of left it on the table but for you to advocate theft than you are really disgusting and part of the problem

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Author of the review
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Bri ron
US
Jun 05, 2018 9:48 am EDT
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Again you are saying that there are no decent people working at the Olive Garden only low class thieves as you dare not leave anything on the table as it will be stolen

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What The Heck 85
US
Jun 06, 2018 10:08 am EDT
Replying to comment of Bri ron

I did not at all imply that it is okay to steal; but you think that if it makes you feel better. You sound grumpy, it's probably your nap time.

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Author of the review
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Bri ron
US
Jun 06, 2018 6:21 pm EDT
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I do take responsibility for leaving the item on the table for it to be misplaced especially since I thought common decency would be to turn the items in . I now know that the Olive Garden and it’s management support a disgusting lack of humanity and support the theory that if you leave something on a table it’s there for the taking I don’t think God ever supported stealing but the Olive Garden does, i am sorry I left my stuff there on the table and will now go to a restaurant that has a more decent code of ethics

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About Olive Garden

Screenshot Olive Garden
Olive Garden is a popular American casual dining restaurant chain that specializes in Italian-American cuisine. The restaurant was founded in 1982 in Orlando, Florida, and has since expanded to over 850 locations worldwide. Olive Garden is known for its warm and welcoming atmosphere, friendly service, and delicious food.

The menu at Olive Garden features a wide variety of dishes, including classic Italian favorites like spaghetti and meatballs, fettuccine alfredo, and lasagna. The restaurant also offers a range of soups, salads, and appetizers, as well as seafood, chicken, and steak dishes. Olive Garden is also famous for its unlimited breadsticks and salad, which are served with every meal.

In addition to its delicious food, Olive Garden is also known for its commitment to quality and freshness. The restaurant uses only the freshest ingredients in its dishes, and all of its sauces and dressings are made from scratch. Olive Garden also offers a range of gluten-free and vegetarian options, making it a great choice for diners with dietary restrictions.

One of the things that sets Olive Garden apart from other casual dining restaurants is its warm and welcoming atmosphere. The restaurant is designed to feel like a cozy Italian villa, with warm lighting, comfortable seating, and rustic decor. The staff at Olive Garden are also known for their friendly and attentive service, making every visit to the restaurant a memorable experience.

Overall, Olive Garden is a great choice for anyone looking for delicious Italian-American cuisine in a warm and welcoming atmosphere. With its commitment to quality and freshness, friendly service, and extensive menu, it's no wonder that Olive Garden has become one of the most popular restaurant chains in the United States.
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Overview of Olive Garden complaint handling

Olive Garden reviews first appeared on Complaints Board on Feb 22, 2009. The latest review Food was posted on Jun 30, 2024. The latest complaint Food quality was resolved on Apr 15, 2023. Olive Garden has an average consumer rating of 1 stars from 1116 reviews. Olive Garden has resolved 79 complaints.
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  1. Olive Garden Contacts

  2. Olive Garden phone numbers
    +1 (877) 500-9706
    +1 (877) 500-9706
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    +1 (800) 248-4935
    +1 (800) 248-4935
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    Gift Cards - USA
    +1 (888) 888-3341
    +1 (888) 888-3341
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    Gift Cards - Canada
    +1 (844) 645-6925
    +1 (844) 645-6925
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    Customer Service
    +1 (800) 331-2729
    +1 (800) 331-2729
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    Guest Relations
    +1 (626) 821-0636
    +1 (626) 821-0636
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    General Manager
    +1 (407) 245-4336
    +1 (407) 245-4336
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    Guest Relations
    +1 (847) 428-1981
    +1 (847) 428-1981
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    More phone numbers
  3. Olive Garden emails
  4. Olive Garden address
    1000 Darden Center Drive, Orlando, South Carolina, 32837, United States
  5. Olive Garden social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 17, 2024

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