Oman Air
Reviews and Complaints

I am travelling a round trip from KL-Dubai. Suddenly i received email saying that the schedule has changed and the new schedule is just 5 minutes away. i will reach Muscat on 1/5 8.45pm, and my flight back to KL is at 8.50pm. how is that possible to catch the flight? my flight from dubai-muscat could be delayed and we will not able to catch the flight. plus i am travelling with elderly people.

Hi, so disappointed with the service provided by omanair I have received an email informing me that my flight has been changed 4:00AM frm CAI to DXB (flight number WY0603) and instead of having a 2 hour transit now I have 8 hours and 40 minutes transit this is so unacceptable noting that I have approached Oman air team at the airport and they weren't helpful all they did was providing me with food vouchers I find this to be so unprofessional kindly assist

I Shaikh Faisal Feroze Chandna traveled from Oman Airlines with my family and booked four return tickets from Karachi to Dubai and Dubai to Karachi PNR OWVEEB We departed from Karachi to Dubai on 7th March 2019 flight no WY 326 at 11:55 pm it was via Muskat .On my return from Dubai to Karachi we faced immense trouble we were supposed to travel on 16th March 2019 flight no WY 610 at 5:15 pm but when We reached the Airport we got to know that our flight has been cancelled and they transferred us on next day flight which was on 17th March 2019 flight no WY 606 L at 12:50 pm I was really disappointed by Oman Airlines as nobody bothered to inform earlier . I checked out from my hotel reached all the way to Dubai Airport and then I had to go back again to the hotel with my family for one day stay. I therefore request the conserned authority to compensate my loss of Approx 300 US dollars which I had to bear because of the Oman Airline's fault as I paid all the expenses of my hotel's stay, transports and food .
I would really appreciate if you kindly look in to this matter and provide me some compensation. Will look forward for the reply. Thank You.
Shaikh Faisal Feroze Chandna
E mail:[protected]@hotmail.com

Good morning every one, greeting from Doha Qatar.

I haven issue with the attached flight ticket in your Amazing Company. I have been booked the flight for my family Cairo to Doha Round trip after that we postponed the ticket 5 more months. when I am going to Oman air office here in Doha to reactivate the tickets the reservation employee says that I haven issue with My daughter ticket and to fix that I have to go to Cairo Oman air office to fixed!. I think if we can go to Cairo with another flight company so why we booked with Oman air already?. Please I need a solution as this is internal problem between Cairo and Doha office. And I am sure that effected the reputation of your great company.

Oman Air has not responded nor refunded the double chanrge effected on 25 January 2019. Despite various phone calls and also liaising via email, the last being on 22 February 2019, there has been only silence from Oman Air.
Below is a chronology of the events:

25th January 2019 02.16.01 GMT+3
Mr. Dorsi and Ms. Dalla Fiore received the online check in notification relating to booking reference BPVXFH (Flight WY01410 departing Malpensa at 2.30 on 27 January 2019).

25th January 2019 02.16.01 GMT+3
Mr. Dorsi and Ms. Dalla Fiore received the online check in notification relating to booking reference TNAPVC (Flight WY01410 departing Malpensa at 2.30 on 27 January 2019).

25th January 2019 08.01.00
Immediately upon noticing the 2 check in notifications for 2 different booking references, Mr. Dorsi sent an email to booking.Milan2@omanair.com communicating the error committed by Oman Air, i.e the double booking and double charging.
Indeed upon checking with the bank it was noted that there were 2 charges from Oman Air on 22 and 23 January 2019 for the sum of €784.34 each with the reference "Oman Air [protected] muscat" and "Oman Air [protected] muscat" respectively.

25th January 2019 11.36
An email was received from a certain Anna Francis, the Reservations and Ticketing Supervisor of Oman Air based in Milan, Italy stating that a refund could only be processed via the webportal of Oman Air and that the form should be completed in English explaining the reason for the refund request.
The said Anna Francis also stated in her email that she had already sent an email to Oman Air explaining the situation.

25th January 2019
Following the instructions of the said Anna Francis, Mr. Dorsi and Ms. Dalla Fiore submitted a refund request through the Oman Air portal for booking reference TNAPVC (E-Ticket N° [protected] and [protected]) clearly stating the circumstances validating their request for a refund.

25th January 2019 16:23:01 GMT+3
Mr. Dorsi and Ms. Dalla Fiore received from email from Oman Air - Web Sales Refund Team confirming the receipt of the refund request

25th January 2019 16.53.39
Mr. Dorsi and Ms. Dalla Fiore received an email from the said Anna Francis the Reservations and Ticketing Supervisor of Oman Air based in Milan Italy wherein she stated that in order to avoid the activation of "No Show" status in relation to the booking reference TNAPVC, for which the refund request was made, she had proceeded to cancel the seats. She further confirmed that the only confirmed booking was as per BPVXFH.

30th January 2019 19:13:26 CET
Mr. Dorsi and Ms. Dalla Fiore received an email from the Websales Refund Team of Oman Air communicating the refund request had been logged with the request ID of 2383 and that the title of the request is : REFUND REQUEST SUBMISSION TNAPVC, promising to revert.

20 February 2019
Having received no update from Oman Air, a call was made to the Oman Air number indicated on the website (+ [protected]) but was informed that it was purely a ticketing office and therefore they could not assist with queries related to a refund request. Ms. Dalla Fiore was asked to liaise online but upon insisting on wanting to speak with someone as Oman Air has failed to act in almost a month, the call centre personnel provided a number (+[protected]) which turned out to be a non-existent number. It is hoped that this was a genuine error on the part of the call centre personnel and not a deliberate attempt by Oman Air at trying to be avoid addressing and resolving a problem.

In my return to Muscat on 26 February 2019 flight number WY 0102 al things was really annoying.
I, ve directed by staff to do check in from first class disk after I handed over my passport I told staff in charge that I have 84000 miles which will expired by end of next month, and if possible I would ask for upgrading to first class.
Of course I get my request refused and I charged £100 for my luggage not because extra weight which was less than 50 kilos.

The bad behavior when she transferred me to do my check in from business class rather than get my ticket.

I didn't asked any one to finish my ticket from particular disk.
I charged money for nothing.
My upgrading request refused which is possible and regular done by other airlines especially for regular passengers.

I hope to receive positive reply from you

I flew by Oman air to Muscat in 21stJan.2019with my husband and my sister and her husband .we paid 90omani Risls for upgrading our seats with extra leg room for flying into Muscat and flying back to London on Thursday31st January.Going our thx seats were excellent but on had way back to London I was told at the time of booking that we will have 3seats on emergency raw and one in the raw in front of us.when we boarded the flight we realised that we were allocated 2 seats with another passenger in the middle.And another seat across the plane with 2 other pass enters and another seat in the middle far from the other seats on emergency raw.Basically our seats were scattered around the aircraft.I don't think this was acceptable and the crew were nice to move my brother in-laws seat to another seat as he could not fit in the allocated seat.This was the first time we were travelling by Oman air and the experience was really awful and I don't really understand why I paid for seats upgrade.I would be grateful if you explain what went wrong ?I have attached a copy of the reservation for your attention .
Regards
Marzieh Bedenham

Dear Sir,
I think that my bag is stolen in Oman air flight from Mumbai to Oman on 17 Jan 2019, on flight No: WY0204 seat no 27E.

I always keep the laptop bag with me on my lap but the crew of Oman Air told me that i will have to put in above storage. I kept the bag with other bags but did not realise while I got out fast and after completing the transfer i realised that my bag was in the flight, and rushed immediately to the information desk at Oman Airport and then they told me to inform the Oman Air customer service. Our flight had arrived at 5.30pm and I was there at the information counter from 6.00pm inquiring about my bag with Ali assa Albuleshi but he called the in-charge and asked him if there was any bag but they told him the cleaning in going on and will let him know. I had to ask him to check again and the reply was the same, i had been with him for an hour who did not take much interest of the bag i was complaining and was busy printing the baggage tag. After inquiring an other guy said that the flight is on C8, you will have to go and check with them, when i enquired with the guy on C8, he started saying that the flight is come from Hong Kong. I went back to the counter and told them but none of them took interest and told me to report to the police. I went and police sent me to information counter and from information counter i was sent to the Oman air customer service. Again i was sent to police, where they told me no bag was found and it would take time till it is come to them and then police said to get the customer service personnel. I have been enquiring about my baggage continuously but none of the person took interest in searching for the baggage in the flight. I was there near Oman air customer till 1.30am, I was threatened by the staff that i will have to go on the flight by Rahil (think is was an incharge) and DMA Gheitia Al-hosny. I was feeling uneasy due to no medicine and food.

I entered the flight and was not feeling well so i was taken to clinic on the airport, while i was been transported on the wheel chair my left elbow was hurt and then treated at the airport emergency for pain near chest and numbness in my face near my right eye. I then in the morning was felt better and met the Information Counter Personnel Mr Abdullah, who took keen interest and told me that the flight had left for Rhyad within an hour of arrival and he called all the departments to find if they had found any bag. He told me that it will take time to find since it was Friday and will only be able to check on Sunday when the personnel will return for work. He told me on Sunday that there is no bag found and has send a message to other airport where the flight had departed.

Please note that I have lot of valuable items in the bag and i was not willing to keep it in the above compartment but did it because i was asked by the crew of the Oman Air. So i request you to help me to locate the bag as soon as possible by investing your interest in finding the lost bag.

I bag contains foreign currency 300 Australian dollars, 75 euro and £25. I have in the main zip is a Mac book pro (grey) in a brown leather case with a blue strap and iPhone 7 (qty 2 with 256GB and 128GB) apple air pod, and power charging bank with display, Macbook charger and documents of my wife (bank statement and pay slip) and other official documents, 2 external hard drive (buffalo and san disk). I have several other things in the bag.

I will highly appreciate your support in finding my stolen bag in the Flight.
Kind regards
Ronaldo Ribeiro

We recently travelled to Karachi Pakistan via Oman Airs. This was the holiday planned to surprise my family especially wife whose mother lives in Pakistan and has been widowed recently. She is the only Grand parent left and my children were excited to meet her. We bought return tickets for all of our family including 3 children 2 adults, Ticket Reference Number:

Passenger name: eTicket Reference Number
Ghulam Hussain [protected]
Muneeba Hussain [protected]
Abiha Hussain [protected]
Zeeshan Hussain [protected]
Laraib Hussain [protected]

At the time of booking, we had different options of flying. But chose Oman Air, because its waiting time in Muscat for connected flight was short and we paid higher price so that we don't spend long in connections. Because with young children long waiting hours are problem.

We were scheduled to leave Manchester Airport on 16th December 20:05pm 2018 via flight WY0106. We were at the airport around 5pm and all passengers were asked to board plane 1 hour late, as the gates weren't open. When we all sat and the craft was ready to move suddenly there was aircraft electric shutdown and it took another hour to be ready to fly. When Captain and crew staff spoke to the passengers they said that no one would miss the connection flight to their destinations, as Muscat is aware of the problem.

When we arrived at Muscat Airport it was 9:00am and our flight WY0323 was ready to leave the airport. We started running frantically along with other families to get to our flights. When we reached at the counters of Transfer, They simply said that you have missed your flight and that you will have to wait. We asked our children to sit with hand carry and other hand luggage and tried to speak to different airport staff available. The attitude of the staff was shocking. The staff of Oman Air at Muscat Airport had no intention to help customers. They started sending my wife and me to different counters and everyone said we couldn't serve you go to another counter. It took us more than an hour to get their attention. When my wife shouted one of the staff members took our flight details and boarding passes with them and gave us new boarding passes. We found out that we will have to stay for 6 hours and then board Qatar airways and travel to Doha and then from Doha after 2 hours we will be flying to KHI. Upon further requests we were issued visa to stay in the hotel and by this time it was 12:00pm. My daughter became ill due to all this stress and sleepless night during flight. Hotel staff when they asked to provide us Wifi so we can contact our families in Pakistan to tell them about what had happened, we were told we are not going to get wifi for free. Our Mobiles weren't working to call to our families but facility of a phone call to Pakistan was denied completely. Result was that my reletives in Pakistan were sitting at the airport wondering what had happened to us they were panicked asking airport staff to get any news about us. It was total chaos. We asked for Paracetamol to treat our daughter it was denied. We were refused soft drink during lunch they said its not part of your package and that contact your airline.

We were sent back to the airport for our flight QR1127 to Doha Scheduled 16:05pm Muscat time but it was also delayed 1 hour. When we reached Doha after 2 hours stay again Flight to KHI QR604 was delayed more than 1 hour. So I had to feed my family and entertain them at the airport by money that I was not supposed to be spending at the Airports. It means that initially when we bought our tickets we promised Arrival at KHI airport December 17th 08:45am 2019 Arrival at KHI 11:25am however in reality we arrived KHI airport December 18th 3:00 am. So Around 16 hours late than our original arrival time.

On our way back home, Dated 12th January 2019 via flight WY0342 Lahore Airport, we were asked from Oman Air staff to pay some sort of Tax PKR 1850 in cash. We argued about the tax and that we don't have any cash on us and that take it on card. When we asked to speak to the top person of Oman airways available at the airport they directed us to Mr. Yonis who claimed on duty supervisor, he was very unprofessional and rude staff member. He threat me to off load from the flight if I don't pay the amount in full and in cash. Surprisingly when I asked to detail of this tax they had nothing to tell me. I was left with no choice but to ask them to take it on card But they said they will only accept cash its not their problem if we don't have cash. It was shocking for me Looking at this situation my children started getting panic attack as they thought what happened to us when we arrive is going to repeat itself. Going out of the airport was an issue for me due to security reasons, But I had no choice I asked permission to go out again to get money of my brother. This is how we were able to get back to our home.

This whole experience was painful and full of stress. My Whole family suffered sleepless 24 hours, aches pains, headaches, and top of all was stress. Relatives and family in back home experienced similar situation just because the un cooperative behaviour of the Airline and airport staff. It didn't only cost me financially also it cost me emotionally.

We want Oman Air to look into this matter professionally and seriously. I need official detail of all the authorities that I can put this complaint on to use my customer rights. All the evidence will be provided on request if you need it.

Dear customer service /Oman air,

Hope this email finds you well,

Im sending this email sharing the bad experience and officially raising complaint against unprofissional treatment, disrespect and rudeness from your ground staff who was supervising the business class check in at Queen Alia airport - Amman.

I upgraded my ticket to business class to feel more comfortable traveling with you after my surgery and unfortunately I was really surprised about how rude your manager treated me at the airport and made me regreting every single Rial I paid for the upgrade.

I was traveling alone and expecting a gentle treatment from your staff to all the passengers regardless which class they are traveling through.

I came to know only at check in counter that im eligible for two pcs even in business class while I had three pcs of ( small bag 7kgs, medium bag 16 kgs and one carton of sweets weighting of 7 kgs.
I was traveling alone and expecting a gentle treatment from your staff specially that I I've upgraded to business .
However, because I had 3 pcs although total weight was only 30 KG, then I told the ground staff that "would you help me or ask your manager if he can help me because I have done surgery and can't carry anything and am traveling alone " the manager was next to her and jumped into our conversation with big time attitude saying" I am the manger and now you decide to pay or take Off your bag!"he didn't even bother himself talking In good way and I was shocked from the attitude just imagine I was so calm and asked him what's your good name again with attitude he gave his name "Hamza Asmarani" like whatever I don't care .
I took my 7 kg bag with me and the Checked in was much less than 30kg, and feeling all the pain until I reached to the boarding there was no que for business classs all together you need to go there saying I am business class people long way In the economy looking at me asking where to go I am business class !

I reached to my seat in business and the flight was full and had to carry my bag where I am not allowed to carry anything and so disappointed and the time wanted to take my seat the pelow was full of hair just imagin! I called the cabin crew she said sorry mam but this was changed here in jordan as this is clean, told her what about this hair? She said sorry there is no other pelow to give you the flight is full .

after all this, and seriously it was one of the worest experinace traveling as Business .
I CLAIM My MONEY BACK paid for the upgrade business which was not worth it at all

Passenger name: Mohamed Rahmathullah (co-passenger Faizar Samsudeen)
Ref no. ETKT9102692587759
Flight: London - Muscat (WY0102 on 19th Aug 2050 seat no. 21B & A) and Muscat to Colombo (WY0373 on 20th Aug 0850 seat no. 21 B&A).

I was heading home with my cousin from London for his wedding with an expensive suit carried by hand. When I tried to stow it in the cabin, the cabin crew (cannot remember her name but remember she had a Thai/Chinese look) came and politely took the suit and said to keep it in a safer place and assured to hand it over back to us at landing. As we had a short connection time, we rushed to get the next flight from Oman to Colombo. The cabin crew failed to give the court back.

At our connecting flight, we requested the cabin crew about the incident and the crew member said to lodge a complaint at the arrival airport which is Colombo. On my arrival, I made a complaint in Colombo Airport all luggage handling unit at the arrival lounge and they have sent the following telex to Oman air:
REF - CAL TLX LOG 20AUG (0755-1955HRS)
/-OK-/20AUG18 1057GMT
I've been calling the local luggage handling unit saying the wedding is on the upcoming Friday 24th Aug, and they said there is no response from the airlines for the telex. every single day until the wedding day, minimum 5 times I called. In parallel, we called (011) 226 5770‬/1 (baggage handling unit in Colombo airport), the baggage handling unit in Muscat, and the baggage handling unit in Heathrow. Everyone answered the phone passed the ball from one to the other which ended up in Colombo airport where we have been in contact throughout this incident.

The suit was an expensive TM Lewin one which was made for 1234 GBP from London. Within the suit, there were matching shirt and trouser which costed for 640GBP.
I sent emails to the following email IDs in addition to the calls I made: webbooking@omanair.com, lhr.baggage@omanair.com, londonbaggage@omanair.com, colombobaggage@omanair.com, muscatbaggage@omanair.com
despite our continued follow up with various Oman Air focal points and their unsubstantial feedback, we spent an additional LKR 90, 000 to make a suit in Sri Lanka (that includes our transport cost as well). We have spent a decent amount in call charges to call Oman air agents and offices in both Muscat and London and Sri Lanka.
On 16 November 2018, the co-passenger who is my cousin, visited Oman air office in Colombo 10, Deans Road, but the front desk staff a lady, responded that this has to be lodged through the feedback form in the airlines.
Following this, we followed suit and sent 3 feedback forms (Ref. 67437 on 17 Nov, Ref. 68222 on 11 Dec and 68223 afterwards as well) only for the 1st feedback someone named Deepa Kaimal replied from (Deepa.Kaimal@omanair.com) saying to contact Royal Oman Police [protected] or abdulmajeedx1980@gmail.com. We sent emails on 5th Dec and 04 Jan (today) in addition to our numerous attempts to reach out to the number given, but no replies came to the email neither the calls were answered at all.
I am really shocked and disappointed at the way Oman Airways has turned a blind eye and deaf ears to our lives and the nonchalant and stubborn ignorance paid to a customer's important even in his life. Despite the fact that this was a sole responsibility of the airline (as the action of the representative represents the institution), we have been consistently and politely following up with all the offices concerned and every office passing the ball without taking the lead or displaying minute sense of responsibility, we have lost our patience and seeking the suit plus financial compensation for the toil you have caused.
For all the emails I have sent during Aug 22- 28, to the above mentioned addresses and lack of response to the same, this ignorance is itself is a breach of the institution on the client's trust and prompts litigation as the airlines fail to respond us within a week's time and in this instance four months and counting. Need a speedy recovery of the compensation for the ignorance and the additional expense we had to pay to face the situation.

Hi, please note that my one of bag damaged while traveling from mumbai to abu-dhabi. Reservation code. Uvoijy.
Travelers name: mukesh sodwadia and rutu sodwadia.
Date: 28.12.2018.
Complained at airport,
As there was no any representative from oman air provided report to etihad airways representative.
Need your reply and please let me know how I can you repair/replace damage part of bag or send compensatory amount.
Regards,
Mukesh sodwadia

The Manager of Oman Air

e-Ticket number: [protected]
Reservation number: K374F6

I am Amritpal kaur. I travelled from Muscat to Toronto (Canada) on 19 December, 2018 Oman Air (WY) - 103 from Muscat to Toronto and my flight from Muscat was at 2.10AM.

I am having a serious concern regarding my luggage and want to complain regarding my damaged bags.

when I reached my destination and when I received my luggage I found them completely damaged. The wheels are completely broken and I am not able to move my luggage with the help of wheels.

The handle of luggage is completely damaged and even it is not with the bag. The side holders are also broken and it also affected my stuff inside the bags.

I didn't complain about this issue at the airport because I checked my bags when I reached home and I want to complain regarding this issue and want from Oman air to take some step regarding this issue because this is completely not acceptable. I am going to send pictures of my damaged luggage for the documentation.

I want to request for the compensation for my damaged luggage and affected stuff because it costs me a lot to buy the new one.

Hoping for a response from your side.

I reserved a flight for my mother at 13/12/2918 from Cairo to Muscat and the flight was delayed for 8 hours. my mother is taking many medications and missed all evening drugs because drugs was in the bag loaded to plane and she felt very cold and fatigue and I was very worry about her and called Oman air office in Muscat and they had no reply. flight no was 0406

Hi my name is Mohammed Imtiaz appointed attorney for my brother Khalid Mahmood who was delayed for over 24 hours at Manchester Airport U.K due to mechanicical fault with plane. This also cut short his Hajj tour by a one day. the dates of travel 14.08.2018 and returned on 05.09.2018. I have raised this complaint with Kumari Hewagama at Oman Air via email on 15.09.2018, 19.09.2018 and 06.10.2018. i also attached copies of airline ticket, itenary, claim form and passport.
i am even further disappointed with the service as this complaint has not even been acknowledged up to date.

Hi, I booked a flight from UAE to India and a layover was in Oman for one hour. Within a week for departure, I noticed that the layover time has been changed to 4 hours... and till now the airline has not informed through email, call or message. Such a ridiculous thing. Now when i call they are saying I need to raise a complaint through email which will be responded only after 14 days.

No One is answering the call. Such a worst airline, i dont know how they win awards when they dont have a basic customer satisfaction agenda... never ever i will book my flight with the use less airlines...

Be careful !

Hi. My name is Rana Uzair Riffat. I am a resident of United Kingdom. On the 27th October 2018 at 08:25 Am I have been travelling from London Heathrow Airport to Lahore, Pakistan on the flight number WY0104 with the E-Ticket number of E-TKT9107218330440. The flight landed on Muscat International Airport 18:20 local time. I have found out that there's an airline layover time for nearly 15 hours and I would have to spend the night at Muscat airport. I have approached the information desk after some struggle. I have been dealt by a gentleman called Yasser and he advised me to wait and he would see after contacting his manager what he could do for me. I had to wait over 1 hour on the information counter for Mr. Yasser to get a response from his manager where he refused to provide any sort of help; I.e. overnight hotel or food.

There were few more staff available on the information counter and Mr. Salim Alsherigr started dealing with my query. I have noticed his behaviour was extremely rude and he dismissively given me my boarding card back and said that there is no help available for me.
I asked him what shall I do with this boarding pass? He replied; "It's up to you whether you tear it". Upon this I asked him nicely if he could through me to his manager but he reluctantly said that; "There is no manager here. We deal with customers like you on a daily basis and we don't give food or hotel. There are many types of tickets. You have economy. You don't get anything". He was extremely rude and his behaviour was dismissive. Upon this I asked him if he could provide me Oman Air headoffice number as well as inquired about the complaint procedure. He said there is no complain procedure. I asked him if he could provide me his name. He hid his Name badge and refused to provide me his name. It was extremely disappointing. I never lose the patience and inquired again about the airline complaint procedure. He, Mr. Salim Alsherigr, then whispered something in his colleagues ear and came back towards me and snatched my boarding pass from my hand, took his smart phone out of his pocket and took a picture of my boarding pass and handed back to me. Now he shouted on me that there is a website for airline. Google search it and do whatever you want. I left the counter without any argument.

I have been humiliated and disrespected by the Oman Air Information desk staff at Muscat airport. The staff members were extremely rude and dismissive. I have never been treated like this ever in my life. I request the Airline customer service department to take notice of this ill human treatment and take proper action against the staff involved.

I would appreciate if you kindly keep me updated via my email address about the outcome of this complain.

My contact details.
Rana Uzair Riffat
+[protected]
Email: [protected]@yahoo.com

Kind regards

Yours sincerely

Rana Uzair Riffat

Hi there,
We (me & my wife) traveled from Calgary - London - Muscat - Dubai - Istanbul - Islamabad and back from Lahore - Muscat - Frankfurt and Calgary from Sept. 10, 2018 - Oct 08, 2018 vide PNR LOC: Q4BSNK.
While coming back to Calgary, a Potter at Lahore Airport scared us that Oman Air only allows one shoulder bag for each passenger. The two carry on bags can be allowed to take with us if we give them Rs 5, 000 as bribe which is demanded by the ticket reservation clerk. Before issuing the Boarding Pass, we approached the Oman Air Supervisor "Rabia" but she refused and does not allow us to take carry on bags with us, although it was under permissible/ allowable weight and we were taking with us throughout our journey. She allowed just one computer bag and another ladies shoulder bag to carry with us during the flight. Oman Air overcharged Rs 15, 500 for 2 carry on bags and gave receipt of 01 PC.
The issue is that if we had paid bribe of Rs 5000 to her through her agent (Potter at the Airport), we might have saved the amount and we might have been allowed to take carry on bags with us which is a corruption and mala-fide intention.
My wife is having a celiac disease and also a diabetic patient. Her food stuff and related medicines were in her carry on bag which was forcefully booked. She traveled in a very miserable situation without Gluten-free stuff, Blood Glucose meter, Insulin Injections etc. It can be our fault that we could not get that stuff out at the Airport and should have kept with us.

Apart from above, we found the following deficiencies in the plan during flight which needs improvements:
No Headset was provided in the flight from Lahore - Muscat.
We were overcharged Rs 15, 500 for two carry-on bags and provided receipt/ Excess Baggage Ticket # 910 [protected] 2 for 01 PC vide Passenger Ticket # 910 [protected].
During flight, we asked for Lamb meal but Air Hostess refused politely and gave us Vegetarian meal.
Back Pocket of front seat in front of us was filled with garbage which indicated that no proper cleaning was done before departure.
Oman Air employees need some training in ethics, how to deal and welcome the passengers with smile, specially the attitude and behavior of Rabia was unprofessional and misbehaving. She has her agents at the Airport in the form of potters to grab the money by blackmailing & scaring the passengers.
We requested the booking clerk at Lahore Airport to book and allot our seats on the back rows of plan but he refused that all seats are booked while during flight, we observed that plenty of seats were empty at the back rows which indicates non-cooperative attitude of that guy.
We were deprived of shopping at Duty Free Shops at Qatar and Frankfurt Airports as our Carry On bags were forcefully booked.
Juices served during flight were not cold rather hot. Upon request, Air Hostess brought ice unwillingly who needs some training.
Air-conditioning system in the plane was very poor, it was hot. It was a technical fault or failure of Airlines Engineering Department.
We know, we will receive a stereo-type reply from the Airlines but we demand that our excess baggage amount forcefully charged, should be reimbursed along-with conduction of inquiry of the corruption by Oman Air employees prevailing at Lahore Airport because the present Prime Minister of Pakistan wants a corruption-free Pakistan. I am sorry to say that previously, Qatar's position with reference to providing a letter to Supreme Court of Pakistan in favor of Nawaz Sharif's corrupt practices, remained suspicious.
Best regards
Mushtaq Hussain

My Flight no. WY 0824 flight from Kuala Lumpur to London on 11 October 2018
Reservation Code OCGVPR
We waited about an hour at the baggage claim to get my son's wheelchair at London Heathrow airport and we around checking for it
Finally we went to the baggage claim to check only to find out that the wheelchair is still in Muscat.
This has caused so much inconvenience to us and my son. We booked a transport and upgraded to include the wheelchair and still have to pay and extra of £11 even though there's no wheelchair to pick up. We wanted to rent one but couldn't find for a day's rental.
I hope you will look into this.

Lee Swee Fun

Oman Air is not clear about their policies. They are telling something over and something else on call and something else on their website.

They are not allowing me to modify my booking saying only 3rd party will be doing it.
Details are attached as picture here.

They initially allow to modify the ticket details but while at last stage of payment it use to stuck.

They are really unprofessional in their behaviour.