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CB Airlines and Air Travel Oman Air wrong information and unnecessary charging
Oman Air

Oman Air review: wrong information and unnecessary charging

K
Author of the review
10:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Oman Air,
IGI Airport, New Delhi
On 1st January 2020
Dear Sir/ Ma'am
Compensation claim for wrong information and unnecessary charging
I am writing regarding flight WY-0242 & WI-105 on 1st January 2020 from IGI Airport Terminal 3 to Manchester Airport via Muscat with the scheduled departure time of 10:20am. My booking reference is TINVGI.
Prior to taking this flight, I checked with your call centre on three occasions regarding carrying of a large frame. I was advised on all three occasions that there will be no additional charge and I can carry the item on flight with me.
However, at the airport, I was charged INR 12, 747. I find this utterly unacceptable. If I had been given proper advice, I would not have carried the item with me and incurred the charge. I am so disappointed with how I have been treated.
I am seeking a refund of the amount that I have paid.
I look forward to hearing soon and I can be reached at below details
Yours sincerely,
Kuldeep
[protected]@gmail.com

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additional charge airport booking reference charging claim compensation flight large frame refund wrong information
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Oman Air Category
Oman Air is ranked 85 among 221 companies in the Airlines and Air Travel category
#83 Pakistan International Airlines [PIA] Pakistan International Airlines [PIA] #84 Kenya Airways Kenya Airways #85 Oman Air Oman Air #86 FlySafair / Safair Operations FlySafair / Safair Operations #87 Air Miles Rewards Program Air Miles Rewards Program
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