Omantel
Reviews and Complaints

-my names Mohsin Al Amri my issue is aproximate two months back I purchased 2google gift cards which were not functioning at all.. I filled a complain to get refunds since then I'm waiting 2months has passed all requested details even my bank account I provided why treating loyal customers as this... An organisation as omantel should not react like this selling gift cards with issues and refuse to pay refunds... Why other companies are paying instantly refunds..

I attached all required proof and details.. Requesting my refund.

Best regards..

Mohsin Al amri

Gsm: +968 [protected]

For the last 12days, my landline and internet is not working . I registered complaint but until now it’s not resolved .

I reached customer care more than 100 times and I had visited outlet more than 4 times , chatted in watsapp, twitted in Twitter and even I reached HQ but no response at all . Even no one is reached to me regarding this complaint . Whenever I’m calling, they are saying complaint is still under process. Horrible service from omantel . Even I want to cancel the service but they charging penalty of 110 OMR where I have contract for 1 year with fibre connection which I have not requested .

Complaint number : IM2054540

Landline number : [protected]

March 12 2022 we apply in omantel darsait muscat oman wifi until now they not coming in our house today date is March 24 2022. Toou mch time. We don't know if they going to install or not, every day telling tomorrow coming but still not coming.

On 7th February 22 I requested for fiber optic connection and replied to Omantel message as acceptance of Omantel offer. I received automatic message saying thank you for accepting offer but until today 10 march 22 there is no connection or reply from Omantel I called call center twice and also register the complaint twice but still no connection or reply

This is very bad for Omantel

My fixed landline wifi connection now too slow speed...please make increase my network speed ASAP.

I have closed my internet connection in Jul 2021, but still I have not received my deposit
Telephone - [protected] ([protected])

My name is touqeer raza I'm from Pakistan know I m working in Oman . I'm using Omantel sim number I did install internet package for month which charge's of package 17 riyal .But ofter the end of package they send 23 riyal bill of package .they have send me more then 5 riyal.

I applied for Oman broadband connection on 28th oct 21.
On 31st Oct 21, some technicians visited by home and provided connection.

It worked for 1 day, and after that stopped working since then, till now.

I called 1235, thrice, they told me they have registered complaint, but no action.
I even wrote complaint online, but no action.

I am visiting your Omantel store in Qurum city Centre, every day for follow-up, but no action till now.

Request you to please intervene and resolve the issue.

Connection Reference number : 541913
Complaint number provided by Omantel Store (QCC) : SD0987495

The biggest dissapoitment! I decided to cancel and move my own company and personal Wifi and phone after your failure in the app after today. I would rather pay other company than receiving services like this!

Sad and dissapointed after being a loyal customer for years.

[protected]
Never again

My name is vikas babu sorabh(indian) my id no is [protected] i am located in al wadi al kabir, al walja, sadween building flat no 11 (company accommodation). We are all using omantel broadband connection in room, oman tel cosumer no [protected] connection taking by my roommate mr arun bhadran id no is [protected]

last 3 days our net speed is very low. We are paying 20.000 omr on 9/10/2021 through online now due amount is 22.285. Last three days our net not working properly

please take remedial actions

our contact numbers are as follows
vikas gsm [protected]
anas gsm [protected]
sabu gsm [protected]
our company mail id [protected]@gmail.Com

From last 4 months the wifi is not working properly in my house. The speed of the net is very slow even to watch a video is not possible as it keeps on buffering. My account no is [protected].

Dear sir
with due respect, i am writing this letter to inform you that my
home wi-fi connection is disturbed from last few weeks .I am facing trouble as i am having most of work is done online and for that i need a proper internet connection .
In my modem last server light is not working proper, we raise compiaint to omantel they says it was the problem of modem .Today i buy new modem and set, now also i am facing same problem.
Computer operator says its the problem of line only not modem .
I have already made a complaint but no one took any action upon it .I request you again to send someone from your office to check my connection.I expect a quick response as satisfying your customers should be your first priority.
Thanks

On January 16th we applied for switching our fiber internet connection to another building. When we went to the Oman Tel service in Sohar. The connection was in the name of a friend so they wanted a friend to come. The friend had gone to Buraimi for work and said he would come back a month later. Then they told him that if they told him he could apply to his friend in Buraimi, he applied there. Applied January 16th. After that I went to Oman Tel service in Sohar at least 10 times. It was a very bad experience and each staff member had a different opinion. When I first went, I was told that I could not shift. Then he told me that he had applied. Then he would say that there was nothing we could do about it. I do not know what to do with it, When asked why the unused wifi billed for 4 weeks, the answer was very bad. I wanted to rent a wifi that I did not use. How much longer do we have to wait? How long can we just pay for? We are tired. I will no longer go to the service center in Sohar for this. It was a very bad experience.

To Whom It may Concern,
I have cancelled home internet related to the number [protected] at 18/8/2020 at City Center shop.
I made a new one in my new home. I called the customer service 6 times and went 3 times to the city center mall to follow up on the cancellation process. Still it is pending and I have received 2 bills on my old home internet that I am not using (72 OMR).
It is not my fault if the customer service is not doing their job and didn't cancel from the first time.
I want to cancel the internet related to number [protected] and cancel its bill from my account (72 OMR).

Best Regards,
Hussein El Haj Ahmad

I subscribed to omantel services in a previous home in sur, oman during 2019. However, I moved in june 2019. After an omantel engineer came to the new house he told me that there was no available wifi cabling installed. So, I went to the city walk mall branch of omantel and explained these circumstances to an employee. She completed a form, I paid what was owed and requested to terminate the account. She said a manager would call me within a few days to request reasons why I was terminating my account with omantel. I received no phonecall and went back to the branch to see the manager before leaving for summer vacation to the uk. The manager only appears at the branch on sundays, so it was quite difficult to get access to him. When I returned in august I had still been receiving monthly bills from omantel so I went back to the office and requested to see the manager. The employee took my number and said he would call me. He did not. I went back and requested a face-to-face meeting with the manager and was given his telephone number which I tried at least 20 times!
I went back to the branch at least 3 more times, as I was still being billed each month and it was now october! Finally I managed to, by chance, meet with the manager (he was in a meeting with a customer who left the office for a moment and I slipped in). I was forceful and expressed my frustration at the treatment and behaviour of omantel staff. He listened, took down details and said he would arrange for the process of cancellation to begin! As it hadn't even been registered at this point despite my trying on at least 10 occasions to resolve the issue. He asked me to call him for an update in a week and I asked him to confirm his number at this point. I still had difficulty contacting him and, again, returned to the branch to speak face-to-face with him. It wasn't until january 2020 that I was given a complaint number and, again, the manager asked me to be patient while the system sorted my complaint and cancelled the bills I had been sent. He told me my account would be resolved very soon. I have phoned him dozens of times since but with no luck and then we went into lockdown in march.
I have heard horror stories from many expats who have experienced similar terrible service as a way of gaining the money without a service as, when coming to leave the country, the expat has no other choice but to pay. I am now at the very end of my tether, I have no idea who I turn to for help or resolution of this issue. All I have ever wanted was for omantel to cancel my account from the moment I reported the move and the engineer confirmed no wifi availability. I expect the bills I have been sent since june 2019 to be nullified asap as I have been told they would on several occasions but have now come to realise that absolutely no action was taken on my behalf.
Complaint number: im1171401 for account/phone number: [protected].

I am not using my landline already inform to cancel but no body is helping for it and due to delay also from omantel to clear my complaint they are asking for pay me to pay the amount which is wrong and they take 2 year to clear my complaint.
They will have to clear my complaint and i am not going to pay any amount as i have already inform to cancel my lanlinexbut dtill they have kept it on and they are continues generating bill.
My landline [protected]

Dears,
I have been using last four (4) years Omantel Home Broadband internet connection. i have shifted in the same location and same building (only flat number changed 22 to 23) hence i approached (15.12.19) Omantel office and asked them to shift my internet connection and also upgrade my plan (4mbps to 16mbps). Then they advised to cancel the current connection and raise a new connection request including plan changes . so i terminated my current connection and new request has been raised on 15.12.19. yesterday(18.12.19) Omantel engineer came and checked the panel who said there is no slots available and also there is a problem to provide 16mbps speed in this location. Again, i approached to Omantel office and they cancelled the new plan (16mbps) request based on the Engineers recommendation and initiated new request with my existing plan (4mbps speed). hence i kindly request to provide my same current connection in to my new flat. (same building, same floor (shifted from flat no.22 to 23)

Thanks,
A.K. Subramanian
Civil ID: [protected]

[protected], [protected], [protected] are Data SIMs from Omantel, 40 GB per month, 12 months contract, however the SIMs do not function well due to bad Omantel coverage.
Either Omantel improve the coverage, or I want to cancel the contract without any penalty. My location is just South of Duqm, where the company Galfar is building a new Fishing Harbor. Omantel phone coverage is good, but data coverage is very intermitted.
Please advise soonest, Peter Silvius, mob. phone [protected].

Dear Sir,
I would like to inform you that on 30/10/2019, we submitted application for change our fixed line location. Three times I contact with omantel customer care and Two times Sohar outlet. we are getting answer 'we will put a mail to technical department'. Till now we didn't get any calls or any information from your technical department. Me and my wife, both are working. When we are on duty, our kids are alone at home. we contact with them only through land line.
So please do the needful..

Regards
Ligi Jose
Mob:[protected]

Dear sir,

I have applied for the new omantel Optical fibre connection last week on Monday 9th Sep 19 and since then 08 days has passed and still waiting for the connection setup to made in my home. I have approached Omantel in person and on phone and requested them to launch complaint but instead it was said that they will write a mail to the installation department, It was committed to complete the connection within 03 working days.
Please resolve the complaint immediately.

Regards
Vikas Bhadoria
[protected]