Omantel
Reviews and Complaints

I applied for Sohar branch. Very long time till now no update more than 2 weeks now they said 3-10 days only there will be connection. They didnt say requirements at the beginning. Already submitted but till now no update. Even customer service only doing follow up but no feedback happening.
Very poor performance of service. People will be willing to pay for right and speedy service than free but vereeerrrrryyyy pooooooor service. You have to look for another sub contructor for the connection. Rating is 1 out of 10.
My application is 359093 mobile [protected]

I have shifted my flat on January 2019 to new place.During that time, i have disconnected the connection and took new connection in my flat.
Since past 6 to 7 months, i am getting bill from my old adsl line.
I have raised the complaint many times (more than15 times) and followed up the case around 7 months.No action has taken place.
Customer team always says that they will mail to IT team to do the needful.But until now, nothing has been done.

Really don't know what to do ? Hope you guys can help me !
Landline number new : [protected]
Landline number Old : [protected]

My land line number is [protected], its has been not functioning since yesterday evening around 18.00 hrs

We understood the malfunctioning only after we noticed that the internet connection was not established.

Based on non connectivity we saw the display of the phone, which was not blank

Hence this complaint is raised for your imm action.

We are in urgent need of the service as our internet facility is cut off

I am so sick and tired of writing emails to Omantel customer care, always get replies reassuring that everything will be fine, but no one cares to visit my home to check what's wrong with the internet and telephone line, I am paying every month 20 OMR for a useless service, there is no voice in telephone and I can not call helpline. Only once I received a call and the person told me that he will come the next day, but still waiting for him after 2 weeks. This is not the first time, every time this happens, the troubleshooting team never visits the complaint site and they close the ticket on their own without confirming that issue is resolved or not.

My name is shobin. Working in oman. Now I am jest leave vacation in india.

My oman tell personal number I using three years with out any problems

Till yeasterday.

Yesterday evevning my phone number is not active.

After the request to oman tell get one reply ' its changed for others'

Please read the sending message bellow.

Oman tell saying have evidence. What is the evidence mean? This my personal sim card.

Kindly do enquiry with take an action as soon as possible..

I cant leave the number becoz lot of valuble contact this number,

[dear shobin cn​

Greetings of the day!

Many thanks of your e-mail to writing us,

Subject! Number transfer

This has with reference to the captioned subjected e-mail, we'd like to state that with your mutual understanding today number has transfer to other subscriber name, we have an evidence, now this number is not under your name any more

Thank you

Regards]

Customer experience team

Oman telecommunications company s.A. O. G

Helpline : 1234

Social media: facebook/twitter/instagram
http://www.omantel.om/​

From: omantel self service
Sent: monday, june 17, 2019 19:34
To: otcustomer experience
Subject: message from customer

Message subject:

Number is not working
Message text:

I am shobin in oman my mob no is [protected].
Its not working.
Customer details:

Name: shobin cn
Email: [protected]@gmail.com
Phone: [protected]

We have apply on 27th april 2019. Regarding shifting my wifi from old accomodation to new accommodation. Till now nothing is been done many times we call, call center they tell us we will send the e mail to our technician. Very bad service of omantel.
Omantel is very slow in action. To win customer kindly speed up your service in resolving complain.

I had complained regarding internet not working since one week now. There is no progress at all. I have been following up with call center 3 times a day I get only one reply we have forwarded it to technical department, they will contact you. Till date no one has contacted me, I also said them give me the contact details I will contact them but call center says they don't have their contact details.
Finally today on 20/02/2019 I was told there will be someone coming as they have allotted the case to different technician, and this was told to me 2 times and it is 6.30 PM no one has contacted me.

Hi,

These days I'm having an internet issue in my home broad band . Very slow connection. My connection speed is 4mbps and i thing I'm not getting that speed properly in my home. Please sort out this issue as soon as possible

Adsl No : [protected]

Contact: number : [protected]

Note :

* All the bills are settled
* only one or two devices connected to WiFi at a time
* no one hacked my connection, because I'm using MAC filter
* internet slow within full WiFi range
* This issue is continuing more than 3 months

Thanks
Regards
Arshad

I put my first complaint in regarding my internet in my house on the 27th July 2018, Below is all the complaints i have made. (The fixed line number is [protected])

27/7 IMO 731253, 30/7 7304011, 12/8 745362, 14/8 747713, 6/9 76308, 18/9 no number given. 20/9-14/10 Holiday, 14/10 no number given, 18/10 no number given, 21/10 no number given, 23/10 806220
To-day I have been on the phone for 20 mins 12 sec and i was left hanging on the phone so i closed it. Now the issue is that since 27th July i have no internet in my house and no one from Oman tel have fixed my internet line. I also went in to Oman tel Falaj here in Sohar to ask to upgrade to fiber Optic(1 month ago) I have had 2 contractors come to fix my modem but they found that there was no fiber optic line going to my house. (As of today still no internet and no fiber optic cable) I have been with Oman tel for 5-6 years and found them OK up till July 2018. Now the engineer came today (from my last complaint number) (Engineer telephone number [protected]) to let me know that he cannot do anything because my phone has been cut of due to non payment. I explained how can I pay for some thing I have not received, my last bill payment was around June 20.
So please do a refund on the service I have not had and let me know what I need to pay so I can get the engineer to fix my internet? They tell me the bill is 93 omr i should only pay up till 27th July. Also I need my internet fixing urgently. I also want to know why i am not getting the service I am paying for.
Regards,
Paul Cullen
[protected]

It's been 2 months since my wifi is not working properly and i have called the call center 6 times in the last 2 weeks and all they say is 1: you have to reconfigure it, and i have reconfigured more than 10 times but it doesn't show any difference. 2: switch off your modem for 15 mins we'll refresh it. These are the only 2 things they say. I'm seriously fed up of using this [censored] internet. Is it worth paying 20 omr/month for the internet that gets disconnected after every 5 mins?! I need my internet fixed within this week! Landline number : [protected]. I hope you'll act wisely.

Dear Oman tell

I have disconnected my landline no against oifc receipt no [protected] date 28th Dec 2017.branch sohar for account no96282060.

Again company official called me to deposit OMR 166 and telling my services are not disconnected.

During these 10 days period I have gone thru mental harassed and tense how I am going to deposit this money.

I am looking action against the concern and investigation with explanation why these things happen.
These type of incidence can lead a person for any havoc and hope oman tell agreed with my view

Rgds
Sanjay singh
[protected]

We have applied for Home broadband service on March 29 having
reference # 217805
telephone # [protected]

after 10 days, despite daily follow up on customer service, they have cancelled the application without given reason.

On April 11, we have applied for new Home Broadband connection since the first application has been cancelled.

reference # 221101
telephone # [protected]

Despite daily follow up and request not to cancel our application without prior notification, when I called customer service on April 24, I was informed that my application is cancelled again without a reason showing in the system and I did not received a call as well.

Please assist on how I can deal on this matter.

Thank you,

Dear Sir / Madam,

Trust You keep doing well, I was following more than 5 months with Omantel to apply the Home broadband connection for my house, finally 23 Jan only get to apply. still no any proper valid response from Omantel. I really appreciate for your co-operation on this for me to arrange the connection as soon earliest. I really feel very uncomfortable with my family without internet. I do understand that you might have more application pending, hop you can understand my situation too.

Reference Number: 198826
Landline No - 2556 2053

Wish you have wonderful day :).. awaiting for your good news from your end.

Best Regards
Raseeth Muzammil
Mob# [protected]

I had an internet package Account no [protected] George Mathew. (RO 20.000 / month)
I have requested to upgrade to fiber optics.
Since Oman broadband provided the fiber optics, they gave a new no [protected]. (Dec 2017).So I disconnected [protected] in January.
On 05.02.18, I change the [protected] to [protected]
The number got changed in one week. But I couldn't make calls to Mobile numbers. I am receiving calls & Can make calls to landline numbers. Internet is working fine
I went to Omantel outlet & they said call 1234.
I called 1234 on
-14/2/18, - promised to send internaL Email
-19/2/18 - Supervisor promised to rectify in one day.
-21/2/18- Internal mail
28/2/18 - Told that message will send to activate the number. and will be ready in one day.

Till today, nothing has been done.
I have to pay for the services even though I am not getting it. I need the mobile calling facility urgently.

Hope the concerned officials will do the needful.

Regards

George Mathew
[protected]/[protected]

[protected]@gmail.com

Dear Brother / Sister

Please be informed that I have been using your facility for more than 7 years now. Unfortunately 3 weeks back my land line and the internet connection is not working. I had been to omantel office and they asked me to log a complain with the call center and the issue will be solved within 24 to 72 hours. Its been more than 3 weeks now. I have been calling the call center almost every day after 3 working days as assured. Till date no one from the technical team bothered to call back or rectify the problem.

Kindly request you to do the needful and rectify this problem immediately.
The landline number is [protected] and the complaint number is [protected].

Regards

K. Sameer

To whom It may concern,

I want to complain about my line [protected].
I want to cancel this account and until now it was active and my bill is ongoing. I told them to shift to my new place and nothing happens after 2weeks. I keep going back to omantel center and always say to wait for few days. Since that time, I finally decided to terminate my account last aug and until now november, its still active.

Omatel representatives visited my house Al Mawalieh near Mazoon Mosque, to take measurements to upgrade my home broadband connection to fiber optic. But after that there is action further. Now when I call them they are saying my request to upgrade is expired and I have to contact Omantel to make a new request.
Now the Internet connection is very poor and not working at all.
Tried calling the customer service, but no response and calls not going through at all.
My Omantel account no. is [protected]. Pls contact me immediately and solve this problem as every month the billing taking place with no service.

I applied for a landline connection with ADSL connection in March 2017. For two weeks there was no response. I did several complaints by making calls and visiting Omantel outlets. There was no response.

Then the Omantel staff advised me to apply for Fiber optic connection which will cost OMR 30 per month. I applied for that. Two weeks later Contract staff of Omantel arrived at my house and gave me the ADSL connection.

To my surprise, I received the bill charged at the rate of the Fiber optic broadband connection. On 07.09.2017 Broadband service team came to my house and installed the cable and box. Till today, 09.10.2017, the broadband connection equipment is not installed in my house. This is the point I realized that I was paying OMR 30 per month for my ADSL connection.

I complained about this at Omantel outlet (complaint # [protected] dated 05.10.2017) and received SMS stating that I will receive the response in 1 working day. Since there was no response I made a follow-up complaint # [protected] dated 09.10.2017. Now the response time has been increased from 1 day to 5 days.

If this is the way Omantel is dragging the response to complaints then I would like to disconnect the connection.

Please respond to my complaint on or before 12.10.2017

Dear Sir,
I Mr.Suresh Thekkethil Chami currently residing at Duqm is owning a fixed landline # [protected] with internet facility package RO 20.00 per month package.
I regret to inform you the very poor service from the Omantel customer service in spite of several complaints about the connection.
On March 5th 2017 while i was proceeding on long leave for three months, I approached the Duqm Omantel outlet to disconnect the fixed line facility.
But the Manager Mr.Salah from the Duqm outlet advised me to retain the fixed line and disconnect only the internet facility so that it will be easy for the reconnection after my leave whenever required.
Accordingly I have proceeded and cleared the outstanding bill with a minimum balance left RO 0.225 only.
After the leave on May 21st 2017 I approached the same Omantel outlet to reactivate the internet connection. And the Manager himself from his computer activated my request.
But unfortunately I was not getting the internet. I complaint to the duqm Outlet with Mr.Salah in the next week. Again he did activation from his computer and told to wait for two days. Further after two days when I found not working I approached to the same outlet almost once in every two weeks but of no use.
Finally Mr Salah advised me to call to 1300 for customer service and put a complaint. I called the customer service and put forward my complaint. They checked and confirmed that it will be attended by the technician shortly.
Even after that I have called three to four times to the customer service and launched my complaint but of no use.
Now before Eid holiday I approached the outlet to check but they were not in a position to answer me. I requested to check my balance and I am surprised to see that it was showing RO 45.00 which is very unfair to me and I am not responsible for the wrong billing.
I kindly request you to consider my complaint and revise the bill amounted.
If it is not possible to rectify, kindly request you to cancel the connection at the earliest and allow me to proceed with other services.

Thanks,
Suresh.T.c
[protected]

ear Sir,
I am staying in Royal Hospital Complex and have applied for a new internet connection ( application no. 165686) on 11th September 2017. I have contacted 2 times to the Omantel office near to Royal hospital to get the status. no one is able to give me an answer- Status in the system is pending it seems. I would like to know what is the reason.Why it is not installed yet. I had submitted the permission letter for installation with available DB slot details from the Royal Hospital Authorities.
Expecting an early call from you
Thank you,

Mrs. Anitha Benny

my contact no. [protected], [protected]